Rang Calor with a suspected leak, the job was allocated really quickly and we received a call from Jonny Rodgers to let us know he was on his way. Impeccable, professional service on an incredibly hot... See more
Company replied
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Review summary
Created with AI, based on recent reviews
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Reviews shaping this summary
Mally and Mark removed our Calor Gas tank. They arrived early morning and lifted the tank by crane from a difficult location, over our garage roof and on to their lorry. They were very polite, helpful... See more
Company replied
Monique came from Calor to check our tank. She was polite, professional and efficient. Despite the fact she found a leak in our pipework into the house she was calm and patient which helped me to feel... See more
Company replied
Russell doesn’t just bring our gas, he brings a smile, sing song and overall positive attitude too. It’s a pleasure to have him here on site, always takes as many empties as he possibly can and is alw... See more
Company replied
Company details
About Calor
Written by the company
For over 90 years, Calor has supported off-grid homes and businesses with trusted alternative energy solutions - supplying gas bottles and bulk tanks, and establishing great partnerships and loyalty.
As energy evolves, so do we. Today, we're expanding our focus on sustainable energy and helping both existing and new customers transition to lower-carbon options fit for the future.
From safety and service to innovation and sustainability, we do it right.
Contact info
Athena House, Athena Drive, CV34 6RL, Warwick, United Kingdom
- 0800 626 626
- quality@calor.co.uk
- www.calor.co.uk
4.7
Excellent
25K reviews
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The service has been swift and…
The first delivery went well with excellent service and polite, efficient and helpful driver who handled everything and help sort the change over problems. Couldn't have been more attentive.
August 13, 2026
Unprompted review
Reply from Calor
Thank you for your wonderful feedback.
We're delighted to hear that your first delivery experience was so positive, and that our driver was efficient, helpful, and attentive. It's great to know they handled everything and assisted with the changeover problems effectively.
Very happy and helpful driver .thank you
August 10, 2026
Reply from Calor
Thank you for your wonderful review! We're so pleased to hear that your driver was happy and helpful. We appreciate you sharing your positive experience.
Calor Gas tank removal
Mally and Mark removed our Calor Gas tank. They arrived early morning and lifted the tank by crane from a difficult location, over our garage roof and on to their lorry. They were very polite, helpful and super efficient and completed the lift without causing any damage (even to surrounding vegetation). The job was completed efficiently in less than an hour .
August 14, 2026
Unprompted review
Reply from Calor
We're delighted to hear about the excellent service you received from our team. It's wonderful to know that the tank removal was completed efficiently and without any damage, even to the surrounding vegetation, despite the difficult location. Thank you for sharing your positive experience!
Mark Simms… polite
Mark Simms… polite, knowledgeable, helpful quick and efficient work and installation.
August 13, 2026
Unprompted review
Reply from Calor
Thank you for taking the time to leave such a positive review. We're delighted to hear that our team member provided such a polite, knowledgeable, and efficient service. It's wonderful to know you had a great experience.
Reply from Calor
Thank you for taking the time to leave us a review. We're delighted to hear that you found our service reliable, early, and friendly. We truly appreciate your kind feedback.
Hannah was incredibly helpful
Hannah was incredibly helpful and made the process of setting up an account and explaining the process of managing our Calor orders very clear. I really appreciated being able to speak to someone and not have everything automated and online. Happy new customers!
August 13, 2026
Unprompted review
Reply from Calor
Thank you for your wonderful feedback! We're delighted to hear that our colleague provided such helpful assistance in setting up your account and clarifying the order process. It's great to know that speaking with a person made a positive difference for you.
Neat tidy job
James B, Callum, James & Mark did a really good job and we’re so friendly! They were neat and left everything tidy.
August 13, 2026
Unprompted review
Reply from Calor
Thank you for taking the time to leave us such a wonderful review.
We're delighted to hear that our team members did a really good job and were so friendly. It's great to know they were neat and left everything tidy. We appreciate you sharing your positive feedback.
Cheaper than local garages and delivered to your door
Arrived 3 days quicker than said 1st class service would never go anywere else now
August 10, 2026
Reply from Calor
Thank you so much for your wonderful review! We are absolutely thrilled to hear that your order arrived three days quicker than expected and that you experienced such first-class service. We truly appreciate your loyalty and look forward to serving you again.
Safety First
Monique came from Calor to check our tank. She was polite, professional and efficient. Despite the fact she found a leak in our pipework into the house she was calm and patient which helped me to feel the same. She carefully explained what we needed to do as a household and how we should manage the situation. Five star service. Thank you Monique.
August 12, 2026
Unprompted review
Reply from Calor
We're delighted to hear about the excellent service you received from our team member during the tank check. It's wonderful to know that she was polite, professional, and efficient, especially when a leak was discovered. We're pleased that she remained calm and patient, explaining the situation clearly and helping you manage it. Thank you for sharing your five-star experience!
Easy to order and prompt delivery
August 10, 2026
Reply from Calor
We appreciate your positive feedback! We are so happy to hear that placing your order was easy and that your delivery was prompt.
Suspected leak
Rang Calor with a suspected leak, the job was allocated really quickly and we received a call from Jonny Rodgers to let us know he was on his way. Impeccable, professional service on an incredibly hot day. Fixed the problem and put our minds at ease.
August 13, 2026
Unprompted review
Reply from Calor
We're delighted to hear about the excellent service you received! It's wonderful that the job was allocated quickly and that our engineer provided such professional service, fixing the problem and putting your mind at ease.
Reply from Calor
Thank you for your kind words! We are delighted to hear that everything was great for you. We truly appreciate your positive feedback.
All Gassed Up.
Great, user friendly website, with excellent prices and quick delivery.
Even with the £5 delivery charge, it was still cheaper than going to one of the local stockists.....Would definitely recommend...👍
August 10, 2026
Reply from Calor
We're so pleased to hear you found our website user-friendly and our prices excellent, even with the delivery charge! We're delighted that our service was more cost-effective than local stockists and that you would recommend us.
Wayne Shimmon
Wayne Shimmon, the engineer allocated to our job was very informative, and communicated exactly what needed to be done. He replaced our regulator very quickly with minimal didruption.
August 12, 2026
Unprompted review
Reply from Calor
Thank you for your wonderful feedback. We're delighted to hear that our engineer was informative, communicated clearly, and replaced your regulator quickly with minimal disruption. We'll be sure to pass on your kind comments.
Andy Hopkins from Calor serviced my gas…
Andy Hopkins from Calor serviced my gas tank yesterday and did an excellent job.
August 12, 2026
Unprompted review
Reply from Calor
Thank you for taking the time to leave us a review.
We're delighted to hear that our team member serviced your gas tank yesterday and did an excellent job. We truly appreciate your kind feedback.
Ongoing LPG tank health and safety concerns
I appreciate the response from Gary. However, the matter remains unresolved.
Today, I received a copy of a tank inspection report for the 7th of August. However, on checking the report this is not of our property, nor the correct homeowner name. Unbelievable!
August 13, 2026
Unprompted review
Reply from Calor
Hi Ian.
I'm unsure as to how this has occurred, however, please accept my apologies.
After receiving your complaint into Customer Care I instantly raised this with the Engineering Team as the questions you required answering can only be answered by that department.
I've now gone direct to the Team Leader who's advised me that she'll be looking into this for you.
- Gary
Seamless experience
Seamless experience , delivery was spot on really quick would certainly recommend
August 10, 2026
Reply from Calor
Thank you for your wonderful feedback! We're so pleased to hear that your experience was seamless and that your delivery arrived quickly. We truly appreciate you taking the time to share your positive experience.
No complaints,but……
Simple and easy to use website and kept updated with delivery.only complaint is the delivery company could phone/ text with a more precise delivery time once out for delivery.
August 10, 2026
Reply from Calor
We appreciate your positive feedback on our website and delivery updates. We understand your desire for more precise delivery times and will certainly look into improving this aspect of our service with our delivery partners.
Very polite and job done efficiently
August 12, 2026
Unprompted review
Reply from Calor
Hi,
Thank you for taking the time to leave us a review.
We're delighted to hear that you found our service polite and that the job was done efficiently. Your kind feedback is greatly appreciated.
would give 0 stars if I could.
would give 0 stars if I could.
Trying to exchange a 13kg Patio Gas cylinder in Cheshire has been an absolute joke. I've visited 10 different Calor stockists, and not one of them had a replacement cylinder available. Even more frustrating, none of the retailers could tell me when they were expecting another delivery.
Calor's website states that replacement cylinders have been restricted since May 2026. That raises the obvious question: has nobody planned for the peak summer barbecue season?
Customers have invested in Calor cylinders and appliances, yet when the time comes to exchange an empty bottle, there appears to be no stock, no information, and no timescale for when supplies will return.
The lack of communication is almost as disappointing as the shortage itself. If supply issues are going to continue for months, at least provide customers and stockists with realistic updates so people aren't wasting time and fuel driving from one supplier to another.
Very poor planning and an even poorer customer experience.
Thank you for your reply Gary however i did try your bottle shop and it wouldnt let me order a 13 kg cylinder patio cylinder, I could order a 5kg cylinder, but the advise on your web sites suggest you can only replace like with like, and therefore this would have meant purchasing a new cylinder! You also mention that seasonal demand is an issue, but summer always happens, it shouldn't be a surprise! And this is not the first time there been a shortage of cylinders during the summer. You also mention there has been communication, but there is nothing obvious on your website which would be the logical place to put the notice. Plus your stockist aslo appear to be unaware of what is going on with cylinder delivery / avaiablility.
August 12, 2026
Unprompted review
Reply from Calor
Hi,
I can certainly understand the frustration caused by the limited availability, however, it is important to recognise that seasonal supply and demand can place additional pressure on cylinder availability during the peak summer period.
While the shortage is understandably frustrating, it is therefore not quite accurate to say that there has been no communication from Calor. The supply issue has been openly acknowledged, and customers have been provided with information and guidance regarding the situation.
To combat the current supply issue, Calor has asked customers to return any cylinders they no longer need, so that these can be inspected, refilled and put back into circulation to help improve availability.
Regarding 13kg bottles, despite limited cylinder availibility, they are still available on Calor’s Online Bottle Shop, so my advice is to check there.
- Gary
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