Rang Calor with a suspected leak, the job was allocated really quickly and we received a call from Jonny Rodgers to let us know he was on his way. Impeccable, professional service on an incredibly hot... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Mally and Mark removed our Calor Gas tank. They arrived early morning and lifted the tank by crane from a difficult location, over our garage roof and on to their lorry. They were very polite, helpful... See more
Company replied
Monique came from Calor to check our tank. She was polite, professional and efficient. Despite the fact she found a leak in our pipework into the house she was calm and patient which helped me to feel... See more
Company replied
Russell doesn’t just bring our gas, he brings a smile, sing song and overall positive attitude too. It’s a pleasure to have him here on site, always takes as many empties as he possibly can and is alw... See more
Company replied
Company details
About Calor
Written by the company
For over 90 years, Calor has supported off-grid homes and businesses with trusted alternative energy solutions - supplying gas bottles and bulk tanks, and establishing great partnerships and loyalty.
As energy evolves, so do we. Today, we're expanding our focus on sustainable energy and helping both existing and new customers transition to lower-carbon options fit for the future.
From safety and service to innovation and sustainability, we do it right.
Contact info
Athena House, Athena Drive, CV34 6RL, Warwick, United Kingdom
- 0800 626 626
- quality@calor.co.uk
- www.calor.co.uk
4.7
Excellent
25K reviews
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Resite
Ash, Dev, Josh and Jez did a great job on a resite/exchange. All very competent and polite. A good job done!
August 11, 2026
Unprompted review
Reply from Calor
Thank you for taking the time to leave such a positive review.
We're delighted to hear that our team members did a great job on your resite/exchange and that you found them to be competent and polite. We appreciate you sharing your feedback.
Fast and clear work
Explained what was going to be done clearly and did the job quickly.
August 11, 2026
Unprompted review
Reply from Calor
We're so pleased to hear that everything was clearly explained and that the job was completed quickly. Thank you for sharing your positive experience!
Excellent Calor Engineer
Today I had Wayne Shimmon ,engineer, come to fit my new Gas cylinders . Surprisingly for Calor, he was courteous, friendly and very professional. Wayne had been here before and was pleased to see someone who knew what they were doing from Calor .
The only hiccup was when he first arrived he had not been told by Calor what he was there for ( no surprises there).
Luckily being an intelligent person he soon worked it out based on what was already in situ .
Thank you Wayne , you’re welcome any time :)
August 11, 2026
Unprompted review
Reply from Calor
We are delighted to hear about your positive experience with our engineer. It's wonderful to know that our team member provided professional and friendly service, and we appreciate you acknowledging their resourcefulness.
The delivery man was very helpful.
August 11, 2026
Unprompted review
Reply from Calor
Thank you for your kind review! We're delighted to hear that our delivery man was very helpful. It's wonderful to know you had such a positive experience.
Helpful and positive.
Helpful and positive.
It's not always been easy with Calor over the 29 years we've been a customer. However, of late the service has really improved, the online experience has been much better. And directly today, Zarida and Elland supported us extremely well - thank you.
August 11, 2026
Unprompted review
Reply from Calor
Thank you for sharing your positive feedback with us. We're truly pleased to hear that our service has improved and that your recent online experience was much better. It's wonderful to know that our team provided excellent support.
Delivered to the wrong customer.
Delivered Gas to my tank instead of my parents. Failed to deliver any kind of delivery note to indicate how much gas was delivered and at what cost, emailed about 3 days later to say they are looking into a possible wrong delivery (3 Aug). I replied same day and yet on the 11 Aug I'm still waiting any further contact. Shocking company.
July 31, 2026
Unprompted review
Reply from Calor
Hi Chris,
In relation to delivery notes, Calor switched to paperless notes last year, with customer's automatically receiving them via email. Of course, if a customer does not have an email address, there is an option to post them out.
Furthermore, delivery notes never show pricing. Pricing for deliveries are shown on account statements for Domestic customers.
In regards to the delivery issue, if this has occurred, I can only apologise. I've requested your details so that I can contact you, and then look into the potential delivery issue, however, if you're not a related on the account, I won't be able to discuss account specifics, but I will be able to detail my findings to you parents.
- Gary
It was so easy to order gas online
It was so easy to order gas online. I placed the order, the following day I received an email telling me when the gas would be delivered, and they delivered it exactly when they said they would. No driving around different shops being told “we’ve sold out” or “we don’t stock that canister any more”.
I would highly recommend this service and will definitely be using it again.
August 7, 2026
Reply from Calor
We're happy to hear that ordering gas online was so easy and convenient for you! It's great to know that your delivery was confirmed and arrived exactly as scheduled. We appreciate your recommendation and look forward to serving you again.
Jordan & Mally did a great job…
Jordan & Mally did a great job negotiating our 'not too brilliant' access track in reverse! Lifting our tank out, and the new one in, through the trees hiding our tank was a feat of splendid co-odination and skill with the crane. You can come again!!
August 10, 2026
Unprompted review
Reply from Calor
Thank you for taking the time to leave us such a wonderful review.
We're absolutely delighted to hear about the excellent work our team did in navigating the challenging access and skillfully handling the tank replacement. It sounds like a true feat of coordination and expertise, and we're so pleased they made it a smooth process for you. We'll be sure to share your kind words with them.
Simple to order on line and delivery was on time
Simple to order on line and delivery was within the delivery window.
August 7, 2026
Reply from Calor
Thank you for taking the time to leave us a review. We're delighted to hear that you found the online ordering process simple and that your delivery arrived within the expected timeframe. We appreciate your positive feedback!
Great description
Great description, great price, fast delivery, delivery guy was lovely & friendly too
August 7, 2026
Reply from Calor
Thank you for taking the time to leave us such a wonderful review.
We're delighted to hear that you were pleased with our product description, competitive pricing, and the speed of your delivery. It's especially great to know that our delivery person was friendly and provided excellent service. We really appreciate your kind feedback!
Bulk tank check and safety valve fitting
Graham did a great job with checking our bulk tank and used his expertise to make it fit-for-purpose.
August 10, 2026
Unprompted review
Reply from Calor
Thank you for your kind review! We're delighted to hear that our team member did a great job checking your bulk tank and used their expertise to ensure it was fit-for-purpose. We appreciate your positive feedback.
Had to call out the emergency guys as…
Had to call out the emergency guys as we smelt gas. Calor had a great engineer here in a great time. Big shout out to Michael our engineer. Top man!!!!
August 10, 2026
Unprompted review
Reply from Calor
We're so glad to hear that our engineer was able to respond quickly to your emergency and provide excellent service. Your positive feedback is greatly appreciated!
Extremely poor customer service and unexplained £500+ monthly bills
I have been a Calor customer for around 20 years and am on a bulk gas delivery, but the level of customer service I have received recently has been extremely disappointing.
I have contacted Calor weekly trying to get answers about my account and have submitted at least three web forms requesting information and an update. Despite all of this, I have received no communication. Instead, I have simply received another bill demanding over £500 per month.
My gas bills have never been anywhere near this high, and Calor has failed to provide me with a clear explanation as to why I am suddenly being charged this amount.
I have repeatedly asked for a yearly billing statement and a full breakdown of how these charges have been calculated, including how my bulk gas usage and payments have been worked out. I still haven't received the information I need.
The problems with my account have gone on for far too long. After my husband passed away, it took two years for Calor to change the account from a joint account into my name. I have also yet to receive confirmation that my email address has been properly changed over.
Even more concerning, I was told over the telephone that my account was being closed on 1 August, yet I have received no proper confirmation or explanation of what is actually happening with my account.
After 20 years as a customer, I find this level of communication completely unacceptable. I should not have to repeatedly chase a company for basic information about my own account, particularly when I am suddenly being asked to pay £500+ every month.
I am now seriously considering finding an alternative bulk gas supplier. I have also made it clear to Calor that, if they do not provide a satisfactory response, I will be escalating the matter to the Ombudsman.
Very disappointing treatment of a long-standing customer. I would strongly recommend that Calor explains its billing properly and improve its customer service before expecting customers to continue paying unexplained amounts.
July 31, 2026
Unprompted review
Reply from Calor
Hi Lynn,
Please accept my apologies for any issues you may have had.
I've located your account and can see that you raised an official complaint yesterday.
This complaint is now sat with us in the Customer Care team and will be designtated to one of us in due course. Rest assured, we will fully investigate all points raised.
Please note, in the interest of our customers, we work complaints in reciept of date order, so in the meantime if you require any urgent assistance, please contact the Customer Service team.
- Gary
Reply from Calor
Thank you for taking the time to share your positive feedback. We are so pleased to hear that you had a great experience with our company. We appreciate your kind words!
Good service
Good service, ordered Thursday, delivered the Friday of the week after, just over a week.
August 7, 2026
Reply from Calor
Thank you for taking the time to leave us a review. We are delighted to hear that you were pleased with the service you received, and we appreciate your positive feedback.
Peter, Adrian and Ky
Peter, Adrian and Ky were brilliant changing our tank. Very thoughtful of our property.
Above all 3 great guys Very professional.
August 10, 2026
Unprompted review
Reply from Calor
Thank you for your kind review!
We're delighted to hear that our team was brilliant and thoughtful while changing your tank. It's wonderful to know that you found them to be professional. We'll be sure to pass your feedback on to them and their management team.
Very quick and competent service
Very quick and competent service. Kieren Enticott was a pleasure to deal with and made the purchase simple.
August 10, 2026
Unprompted review
Reply from Calor
Thank you for taking the time to leave us such a positive review. We're delighted to hear that you found our service quick and competent, and that your purchase was made simple. We appreciate your kind feedback!
Dealt with quickly and efficiently by…
Dealt with quickly and efficiently by Chloe in customer services
Couldn't have asked for better treatment!
August 10, 2026
Unprompted review
Reply from Calor
We're so happy to hear our team provided such excellent service. We appreciate you sharing your positive experience with us!
Calor Gas Tank Changeover
Our Calor Gas Tank was replaced today by Calor team Jordan and Mally.
Both were courteous, professional and carried out the job with minimal disruption.
After the change over Jordan checked that our boiler would re-light before leaving.
I was very pleased and would like to say again a big thank you to Jordan and Mally.
August 10, 2026
Unprompted review
Reply from Calor
We're delighted to hear about the excellent service you received during your Calor Gas Tank replacement. It's wonderful to know that our team was courteous, professional, and completed the job with minimal disruption. We appreciate you highlighting their thoroughness in checking your boiler before leaving.
Guildford branch
Guildford branch - Outstanding service from Daniel who managed to remove a damaged regulator and then Dave who, despite excessive demand as a result of heatwave, managed to supply a bottle. Superb, professional and courteous service. Highly recommend.
August 10, 2026
Unprompted review
Reply from Calor
Thank you for your wonderful review! We're delighted to hear about the outstanding service you received from our team at the Guildford branch. It's great to know they were able to assist you efficiently and professionally, especially during a period of high demand. We will be sure to pass your kind words on to them and their management team.
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