Calvin Klein Reviews 1,559

Wow. I was coming on here to share my experience but it seems like this is the norm for them. They have delivered my used and stained underwear - I contacted their customer service almost two weeks ago and no response. Their live chat advises 3 days wait. Going to do a chargeback with my bank now

Bought some items in the sale. But due to the way Calvin Klein had printed my address on the label my items were unable to be delivered. My items were sent back to Calvin Klein and I am being refunded and now my items aren’t available!!

beyond bad..... i'm on week 4 of trying to return and order. Today i've been on hold for customer service for 40 minutes. No return label in shipping. This is essentially stealing. Joke.

Worst customer service I've experienced ever, I ordered a t-shirt, which I needed to return, the online returns system does not work and wont produce a returns label, and there's no-one or no-where that I can contact for help, the on-line chat had a 50day wait!!!!! there is no UK email address/customer service available, only a contact form to complete which sends with no confirmation, I've done this 3 times over a period of 4 weeks with no response! the only telephone number I can find is not UK based and no-one ever answers, so I'm actually worse off trying to resolve my issue as I'm being charged to sit in an never ending queue......complete waste of time and money.........please don't waste your money and stay well clear of Calvin Klein.

worest sereives

Disappointed with this experience. Communication was very slow, with long delays in replying to emails, and when I finally received a response, the issue was not resolved. The explanation given was unhelpful, and no effort was made to find a solution. Overall, poor customer service. I would not recommend using this site.

No delivery. Already a week late. The contact page now takes you to a page which has been removed from the web so you are no longer able to even query / ask for money back. If this was not Calvin Klein, you would assume it was a scam

worth ever customer service,calvin clain send me wrong shoes,i call 4 time and they dont want to change becouse when i buy was good offer and know they ask me to pay top for same shoes

You ask me “ how this company can improve “, I say, judging by the reviews, that you need fire the entire team in the online shop and build from scratch. This should include the customer service department which didn’t answer 5 of my 10 minute calls, didn’t respond to emails, but instead sent me marketing emails. To add insult, express delivery took 7 days, not the advertised 2.

Extremely disappointed with Calvin Klein’s customer service.
I placed an order at the beginning of December for Christmas gifts, which were never delivered. Despite this, weeks have now passed and I am still waiting for a refund.
I have emailed multiple times and cannot get hold of anyone — no meaningful responses, no resolution, and no accountability. Being left without the goods at Christmas was bad enough, but the lack of communication and failure to issue a refund is unacceptable.
For a brand of this size, I expected far better customer service and professionalism. I would not recommend ordering online unless you’re prepared to chase endlessly for money you’re owed.

worst customer service ever!
tried to use online chat several times and lead to nowhere! I ordered online some underwear, the underwear never arrived, my money have not been refund yet and we are nearly a month apart from it. JUST UNACCEPTABLE!

Do NEVER buy anything from here. I bought a pair of pants almost 3 weeks ago and I have not received my pants or head anything from the seller. It is impossible for me to reach Calvin Klein and all my “track your package” links has expired and no information was ever uploaded. I cannot find any contact info of their costumer service and at this point I know I will never receive my package or get my money back.
I am beyond dissappinted!

I strongly recommend purchasing Calvin Klein products through another retailer rather than directly via the CK website.

I have experienced ongoing issues trying to resolve a fault with an item purchased online. Initial contact was made via the Calvin Klein UK website contact form, twice, with no acknowledgment received. Emails sent to customer service were also ignored.

The online chat wait time has increased from approximately 1600 minutes to over 4000 minutes, making it completely unusable. Phone support is equally frustrating, with calls disconnecting after around 45 to 50 minutes on hold.

Due to the lack of response from Calvin Klein UK, I escalated the matter to PVH, the parent company of Calvin Klein and Tommy Hilfiger. I have now received two responses from PVH advising that my claim is being reviewed, however no resolution has yet been provided.

This level of service is extremely disappointing for a global brand of this scale. I would not purchase directly from the Calvin Klein website again and would instead choose a retailer with accessible and responsive customer support.

After reaching out to PVH (the parent company) they were not able to help. They did provide me with a link where you can select your country and you will then be able to select a different contact email. Unfortunately I’m not allowed to put it on here tho!
Once I email these. I received no apology but did receive my refund within a few days. I hope this helps with everyone else currently struggling to get a

Tried to return an item that was too large. No returns label enclosed. Non existent customer service. Automated bot for customer service - can never get a representative and they don’t respond to emails - won’t be buying any CK products ever again

I placed an order on Monday and it said it would be with me in 4-5 days. It is now Friday and my order still says it is "being prepared". The item I ordered has since gone out of stock so I am a bit concerned that I will never receive the item. I am also concerned by the length of time I am having to wait for a human response in the online chat (4,011 minutes, which translates as 67 hours) without any updates from the chatbot. For a luxury brand, I would expect a lot better service. The service at Primark is so much better than this.

I can only really echo what everyone else is saying. The product was not as advertised and I attempted to contact customer service via the chatbot with waits of something like 4000 minutes being listed. Hard to believe such a big brand is quite so poor.

I don’t recommend the online shopping from Calvin Klein because the delivery is absolute joke, I placed my order before one week and must be delivered in a 4-5 working days and actually after one week waiting my order still is not shipped and the customer service is horrible they don’t know when my order will be shipped and just repeat that will coming 4-5 days after they shipped but they don’t know when will be shipped.
This is the worst ever online shop and the worst ever ever customer service.

Not surprised to see this score really. I’ve been trying to return an item since 1st January. All I want is a return label as the link on their website does not work. Nobody answers the phone or emails. The chatbot is a waste of time. Wrong information on website saying you can take your returns to a shop, not true I found out after a 40 mile round trip. Still not resolved.
I will never buy from Calvin Klein again

21/01/26..make me.very suspicious. As I paid almost £100 for a bag few days back.next day they send an email stated that we are sorry ww are working hard and ur order will ship after 27th Jan so they offer me a code of 10% off as applogy. But the code ia fake also when I try to get some updated for my order the website is gone.server msg pops in that Web has benn remove. O ghosh im not worried.but in some way im OK as I used PayPal and I know I will get my money back but how on earth they cheat like that with fake codes and now whole Web has juss disappeared. Shame