Calvin Klein Reviews 1,559

TrustScore 2 out of 5

1.8

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Review summary

Created with AI, based on recent reviews

Evaluating 223 reviews, most reviewers were unhappy with their experience overall. Many customers expressed significant dissatisfaction with the quality of the products, noting issues such as items not matching descriptions or pictures, poor stitching, and logos falling off after minimal use. The customer service was frequently criticized for being unhelpful, unresponsive to emails, and difficult to reach, with many reporting long wait times and disconnections during live chats or phone calls. Order and delivery problems were also common, including delayed shipments, incorrect items, missing packages, and damaged deliveries. Conversely, a small portion of people felt satisfied with the product quality, finding items to be good and lasting a long time. Some also appreciated the ease of viewing and placing orders online, along with quick confirmation and tracking facilities.

What people talk about most

Product

Consumers find product quality to be ambiguous, with many expressing disappointment. Reviewers frequently... See more

Customer service

Clients share overwhelmingly negative opinions on customer service, with many reviewers describing it as... See more

Order

Customers had negative experiences with order, frequently citing issues such as items not shipping, being... See more

Quality

Users describe negative interactions with quality, with many reviewers expressing disappointment regarding... See more

Delivery service

Reviewers mention negative feedback about delivery service, with many experiencing significant delays and... See more

Reviews shaping this summary

Rated 2 out of 5 stars

Bought a puffer. On the website colour stated was Beluga which in the pictures is a shade of brown. Received something that is in between grey and green. Nothing like the pictures. Ordered the jacket... See more

Rated 2 out of 5 stars

I want to love this brand and my purchase but I couldn't. Poor return policy to penalise buyers on return shipping fee when the issue wasn't mine but inaccurate product info provided online. Customer... See more

Rated 2 out of 5 stars

Well, good news is, they had great sale prices on their site. Bad news is I received an error message every time I tried to place my order. I stopped by the SoHo store but unfortunately, the two pairs... See more

Rated 2 out of 5 stars

Ups is the worst delivery service, they take very long delivery time and when package arrived it was badly damaged.


Company details

  1. Shopping & Fashion

Written by the company

Calvin Klein is a global lifestyle brand that exemplifies bold, progressive ideals and a seductive, and often minimal, aesthetic. We seek to thrill and inspire our audience while using provocative imagery and striking designs to ignite the senses.


Contact info

1.8

Poor

TrustScore 2 out of 5

2K reviews

5-star
4-star
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1-star

No history of asking for reviews

This company hasn't invited their customers, so reviews may not be representative

Hasn’t replied to negative reviews

How this company uses Trustpilot

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1.8

All reviews

(1,559)

351 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

cks being good in being bad!

As always they take the money straight away then the hassle starts with the delivery.

Totally messers. I have no trust in them. They act like thiefs, professional thiefs. No difference between the ones on the street and CK. None.

November 21, 2025
Unprompted review
Rated 4 out of 5 stars

Black Friday order and account set up.

Easy to view products. Clear photos. Fast interaction. Easy to place orders and confirmation comes through quickly with a tracking of order facility. Online account set up easy and saves your order with added discounts on future orders. Good returns policy. Recommend this site. Great on line offers with free delivery over a set spend.

November 21, 2025
Unprompted review
Rated 1 out of 5 stars

Believe all the 1 star reviews because…

Believe all the 1 star reviews because they're true . Ordered £80 worth of boxers for my holiday the delivery time frame worked , then received an email explaining they wouldn't be dispatched for a week due to a delay. Got in touch with customer service explained I'd like to cancel order due to me being away and them not arriving in time just a no you can't you'll have to send them back no matter how many times I explained I don't want them as I'll be on holiday and not home to take parcel they wouldn't cancel . They said leave with a neighbour etc not 1 bit helpful they take your money have crap customer service and think it's acceptable. Keep your money and don't order with these ,like I said all 1 star reviews are true.

November 19, 2025
Unprompted review
Rated 1 out of 5 stars

I truly expected more from CK

I truly expected more from CK. I ordered some cologne and I first thought it was a joke on how long the shipping would take. Here I am patiently waiting on the order since according to Fedex it was here in town, well, the Fedex driver did not even attempt to get in the building and left. I am leaving the country tomorrow and this was supposed to be a gift. How can cologne take 2 weeks to be delivered and then still failed delivery. I live in Los Angeles, not Alaska or the Yukon. I hope I get my package tomorrow, but this is frustrating and had I known their score was this low on TP i would have never ordered anything with them. Beyond
upset

November 17, 2025
Unprompted review
Rated 2 out of 5 stars

Poor quality and will last about 4 washes.

I bought some boxers on sale with a very similar style that I really get along with normally. However I have found after only a few washes following the recommended care instructions the colour and fabric has pretty much gone. Dispite paying over the odds compared with other brands which have lasted over 8 months and still going strong. Very unhappy and I won’t be rushing out to buy any more.

October 1, 2025
Unprompted review
Rated 1 out of 5 stars

Terrible customer service

Terrible customer service. Package arrived with tape cut and pieces missing. They don't get back to you and then send emails saying they havent heard from you. Had to stop payment. Never ever again and I typically love Calvin Klein clothes

October 26, 2025
Unprompted review
Rated 1 out of 5 stars

Quality deteriorating

I cannot believe you guys sold me recycled polyester - when last time I received COTTON. I won‘t tolerate your product degradation !!! Send me a return label, I haven’t washed or worn the product - and only now I can see it said ON THE BOX AND NOWHERE ELSE that it’s polyester. You were once known for quality - looks like another shitty product today. Oh and forget about shopping with you. Please send this feedback to your senior management, product „developers“ and all the rest of it

November 4, 2025
Unprompted review
Rated 1 out of 5 stars

Absolutely shocking customer…

Absolutely shocking customer service,using their label we returned a dress.It arrived back with us 5 days later with the box burst at every seam.
Eventually they have sent us another label and we have gorilla taped the box together .
Our refund better follow quickly!

October 21, 2025
Unprompted review
Rated 5 out of 5 stars

Stylish, suits perfect & save

Easy payment via Klarna! Lots of other payment options are given. All outfits suit perfect as described and showcased on website: color, shape, material. Size chart is super helpful and correct. Package and clothes were neat and tidy. Order was complete. Fast and smooth delivery. Thank you!

October 27, 2025
Unprompted review
Rated 1 out of 5 stars

Worst experience of my life ever

Worst experience of my life ever. Blanchardstown store manager keeps telling me to contact customer serive for my refund and customer service keeps saying ask the store manager as we cant see any information on our system. Rediculous. Will never make a purchase from CK no matter what country its in.

October 20, 2025
Unprompted review
Rated 1 out of 5 stars

Appalling product quality and…

Appalling product quality and extortionate pricing consider the shocking quality!! Primark and Matalan products are better made and their customer service is also better too! Can't see this cowboy company staying in business much longer the way it's going!

Bought a coat from one of their outlets and it wasn't cheap either, but the logo has started to peel off within 5 months of purchase and the coat hasn't been worn that much either. Customer service is about as much use as a wet paper bag or chocolate teapot! Contacted them and because it was purchased from one of their outlets they are unable to help! Meaning a 100 mile round trip to the outlet! Don't buy any of their products s they are poorly made junk

October 15, 2025
Unprompted review
Rated 1 out of 5 stars

Bad Website, bad delivery and bad service

Honestly, if it where possibly I'd give zero stars.

The experience was frustrating from the start.
When I registered my address, I had to fill in a door number, when I don't have any as I'm not living in an apartment.

Also, the website is really obtuse if you need to check measures for sizes bigger than XXL.

When I made my order, I encountered even more problems. First, the order took to long in pre-admission, which means the product was registered to the mailers, but not yet deposited.
This situation lasted until I contacted them about this.

Later, on the day of the delivery, it was stationed and postponed because Calvin Klein only gave my postal code to the delivery agency, without the rest of the address.

This was another issue I had to fix myself.

Finally, when my product arrives home, I find out that the measures indicated in the web don't reflect the real measures of the product, having bought a product that, supossedly would be a tight fit on me, only to find out it is a bit too big.

All in all, I don't recommend buying online from this store, not buying any product that you can't try before.

October 13, 2025
Unprompted review
Rated 1 out of 5 stars

Price label damage…Calvin Klein do not care…

I purchased ladies briefs at the Calvin Klein outlet in Ashford.
When trying to remove the price label I discovered it was stitched so tightly to the fabric it was impossible to remove without damaging the fabric.
I contacted Calvin Klein who told me I’d need to contact the outlet direct. They were very unhelpful saying they didn’t have contact details when I asked!
I googled the Ashford outlet Calvin Klein email and emailed my complaint.
They ignored my email.
Terrible customer service.
Will not be purchasing from Calvin Klein again.

October 4, 2025
Unprompted review
Rated 1 out of 5 stars

Inappropriate and insulting item delivered.

I ordered 2 pairs of jeans from CK. To my shock and horror, a pair of men's lace jock strap was delivered instead with NO jeans. I immediately phoned customer services, who assured me they would follow up with an email detailing what photos I needed to provide and how I could resolve this matter. No email was received. Awful experience with CK, and the matter is still not sorted

October 10, 2025
Unprompted review

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