Cambridge Home and Garden Reviews 

2,270
•
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Evaluating 408 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the helpful and knowledgeable staff who provide a pleasant, non-pressured shopping experience both in-store and over the phone. Consumers also highlight the exceptional delivery service, noting that orders arrive promptly and heavy items are carefully placed exactly where requested by friendly personnel. However, some customers also noted frustrating issues with product quality, such as receiving damaged goods or faulty items that required lengthy support follow-ups. A small portion of people also mentioned experiencing occasional delivery stock level discrepancies, kerbside delivery limitations, or very poor packaging upon arrival.

What people talk about most

Delivery service

Customers consistently note positive experiences with delivery service, highlighting prompt shipping, clear... See more

Staff

Reviewers highlight positive aspects of staff, praising their extensive product knowledge and attentive... See more

Product

Consumers find product quality and value to be exceptional, expressing delight with durable items like dining... See more

Service

Users describe positive interactions with service, highlighting exceptional support and helpful staff... See more

Order

People report positive experiences with order, highlighting an easy website to navigate, fast delivery, and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

We have bought a pergola and some furniture. Everything was delivered on time and carefully. Jason and the delivery guy (sorry didn't get your name). particularly impressed with their care and att... See more

Rated 5 out of 5 stars

Was kept very well informed of delivery times. Jason & Chris delivered garden bench very efficiently in spite of needing to park on the road opposite a school at school collection time when traffic co... See more

Rated 5 out of 5 stars

After spending a few days looking for garden lounge furniture, we were guided to CHG at Willingham. Should have gone here first ! The quantity and quality on display was vast .It incorporated in... See more

Company replied

Rated 5 out of 5 stars

Excellent service all round shopping with this company. They went above and beyond for what I wanted to achieve from my purchase of a pergula and accessories. Excellent experiences of having an extre... See more

Company replied


Company details

  1. Garden Furniture Shop
  2. also in
  3. BBQ Area
  4. Furniture Store
  5. Garden Center
  6. Grill Store
  7. Outdoor Furniture Store

Written by the company

We are Outdoor Living Specialists and we are proud to offer one of the largest displays of Garden Furniture in the country in our 10,000 square foot Showroom, where in season, we have over 50 garden sets on display alongside a vast range of accessories to include top BBQ brands, pergolas, parasols, pots, fire pits and much more. We have been importing containers of good quality indoor and garden furniture now for over ten years which has given us a wealth of experience. We pride ourselves on our excellent customer service and offering good quality branded products at very reasonable prices. Our top outdoor brands are Kettler, Norfolk Leisure, Life Outdoor, Kamado Joe, Traeger and Kadai Fire Bowls.


Contact info

4.8

Excellent

TrustScore 5 out of 5

2K reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 1 week

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4.8

All reviews

(2,270)

399 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Great company and performance!

First time I have purchased from this company and I have to say what a really good choice. The product was a really good fair price and ordered on a Tuesday. They despatched the goods same day which were delivered by DOD on Thursday morning. I did speak to their sales team when I thought there might be a hiccup concerning delivery address and they were extremely friendly and helpful. Once delivered, the item went to get her really well and looks really good quality and much better than anticipated. Would have no hesitation in recommending this company to anyone. Many thanks.

June 24, 2026
Cambridge Home and Garden logo

Reply from Cambridge Home and Garden

Good morning,

Thank you very much for your 5 Star Review! We are super pleased you were happy with your order and our service!

We look very much forward to seeing you again
Take Care
CHG Customer Services

Rated 5 out of 5 stars

Great customer service

It was a great and easy shop in the store and then a courteous and helpful delivery from Jason yesterday. Thanks to all.

June 29, 2026
Unprompted review
Cambridge Home and Garden logo

Reply from Cambridge Home and Garden

Good morning,

Thank you very much for your 5 Star Review! We are super pleased you were happy with your order and our service!

We look very much forward to seeing you again
Take Care
CHG Customer Services

Rated 5 out of 5 stars

Having looked around for a good price…

Having looked around for a good price for a Kettler Foxley 6 seat dining set Cambridge Home and Garden price was the best we found. From the point of ordering to delivery we were kept updated as to when the furniture would arrive. Within 3 working days the furniture was delivered and is stunning. Great experience, thank you

June 29, 2026
Unprompted review
Cambridge Home and Garden logo

Reply from Cambridge Home and Garden

Good morning,

Thank you very much for your 5 Star Review! We are super pleased you were happy with your order and our service!

We look very much forward to seeing you again
Take Care
CHG Customer Services

Rated 5 out of 5 stars

Super delivery team

Jason made delivery of my parasol very easy. Thank you so much!

June 30, 2026
Unprompted review
Cambridge Home and Garden logo

Reply from Cambridge Home and Garden

Good morning,

Thank you very much for your 5 Star Review! We are super pleased you were happy with your order and our service!

We look very much forward to seeing you again
Take Care
CHG Customer Services

Rated 5 out of 5 stars

Polite and professional staff

Friendly, knowledgeable staff in store. Attentive without any pressured sale.
Jason and his colleague delivered the item and were happy to carry it to exactly where I asked. Polite and professional 🙌🏻

June 29, 2026
Unprompted review
Cambridge Home and Garden logo

Reply from Cambridge Home and Garden

Good morning,

Thank you very much for your 5 Star Review! We are super pleased you were happy with your order and our service!

We look very much forward to seeing you again
Take Care
CHG Customer Services

Rated 5 out of 5 stars

Excellent!

Easy to order online. Good communication and prompt delivery. Phone and f2f experience excellent.

June 29, 2026
Unprompted review
Cambridge Home and Garden logo

Reply from Cambridge Home and Garden

Good morning,

Thank you very much for your 5 Star Review! We are super pleased you were happy with your order and our service!

We look very much forward to seeing you again
Take Care
CHG Customer Services

Rated 5 out of 5 stars

Excellent experiences

Excellent service all round shopping with this company. They went above and beyond for what I wanted to achieve from my purchase of a pergula and accessories.
Excellent experiences of having an extremely large and heavy item delivered. Jason was friendly, polite and nothing was too much trouble for him

June 13, 2026
Unprompted review
Cambridge Home and Garden logo

Reply from Cambridge Home and Garden

Good morning,

Many thanks for your 5 Star review! We are very pleased you were happy with our service!

We look forward to seeing you again soon
Take care
CHG Customer Services

Rated 1 out of 5 stars

Horrendous service.. Can't even get my money back

Literally the worst company in the world to deal with. Sent me the wrong garden furniture which was also damaged, missing cushions and the wrong table. Then sent a replacement set which was even more damaged with missing cushions and the same wrong table again (despite me bullet pointing what was wrong and missing from the first order).
Promised they would then send replacements, which they claim got "lost" by DPD who said they never even collected the delivery from their warehouse.
Later admitted they didn't ever have it in stock all along. Unbelievable.
Even their own delivery guys (came 3 times to delivery and collect) said the company was an embarrassment and forever getting orders and delivery wrong.
One month later they cannot get me the furniture and will take 20 months for a new set. Requested a full refund and compensation. 7 days later, still no money and now the credit card company are chasing them for the debt owed.
Their "compensation" was a 10% voucher... As if I would ever consider using them for anything again. Couldn't organise a drinking session in a brewery. Total embarrassment of a company 🤬🤬
If I could give zero stars, I would. Do not use this company if you actually expect to get the correct order and in good condition.

June 20, 2026
Unprompted review
Cambridge Home and Garden logo

Reply from Cambridge Home and Garden

We are sincerely sorry to read about your experience. It is never our intention to deliver damaged or incomplete furniture, and this is certainly not the level of service we pride ourselves on. We apologise for the frustration and disappointment this caused.

Whilst we do not believe our delivery driver would have made the comments attributed to them, we take your feedback very seriously. We are reviewing your experience internally and will learn from any failures to help ensure situations like this do not happen again.

We would also like to clarify a few points. We advised that we could order a replacement set with an estimated lead time of up to 16 weeks, not 20 months. In addition, we processed your full refund before collecting the furniture. Although refunds are typically received instantly, we did advise that, depending on your card provider, it can take up to 10 working days for the funds to appear in your account.

We appreciate that this does not change the inconvenience you experienced, and we are genuinely sorry that we did not meet the standards you rightly expected from us. We value your feedback and will use it to improve our service going forward.

Rated 5 out of 5 stars

Exceptional

Exceptional, stand out delivery service. The staff (Jason and colleague) were incredibly professional, punctual and respectful. And the product arrived without damage and exactly as described. Thrilled all round. Thank you.

June 25, 2026
Unprompted review
Cambridge Home and Garden logo

Reply from Cambridge Home and Garden

Good morning,

Many thanks for your 5 Star review! We are very pleased you were happy with our service!

We look forward to seeing you again soon
Take care
CHG Customer Services

Rated 5 out of 5 stars

Defo was great

Defo was great, followed instructions on where to leave the item and built it quickly.

June 27, 2026
Unprompted review
Cambridge Home and Garden logo

Reply from Cambridge Home and Garden

Good morning,

Many thanks for your 5 Star review! We are very pleased you were happy with our service!

We look forward to seeing you again soon
Take care
CHG Customer Services

Rated 5 out of 5 stars

Delivery was fantastic

Delivery was fantastic, the two lads led by Defo made sure that everything was perfect before they left and were in great spirits on one of the hottest days of the year. Thanks so much!

June 26, 2026
Unprompted review
Cambridge Home and Garden logo

Reply from Cambridge Home and Garden

Good morning,

Many thanks for your 5 Star review! We are very pleased you were happy with our service!

We look forward to seeing you again soon
Take care
CHG Customer Services

Rated 5 out of 5 stars

Service with a smile

Guys delivered on time and kept us informed about their progress.
Once here, they were happy to deliver to back garden and laid out the boxes in the correct order we would be using them.
Great experience!

June 26, 2026
Unprompted review
Cambridge Home and Garden logo

Reply from Cambridge Home and Garden

Good morning,

Many thanks for your 5 Star review! We are very pleased you were happy with our service!

We look forward to seeing you again soon
Take care
CHG Customer Services

Rated 5 out of 5 stars

Excellent experience with several orders

I’ve bought a large corner sofa set and parasol from CHG over several orders this summer. Very impressed with the service and delivery team. ‘Defo’ the delivery man was extremely friendly and helpful.

June 26, 2026
Unprompted review
Cambridge Home and Garden logo

Reply from Cambridge Home and Garden

Good morning,

Many thanks for your 5 Star review! We are very pleased you were happy with our service!

We look forward to seeing you again soon
Take care
CHG Customer Services

Rated 4 out of 5 stars

Job Done.

The guys were polite, friendly and efficient. Placing the heavy product precisely where requested.

June 25, 2026
Unprompted review
Cambridge Home and Garden logo

Reply from Cambridge Home and Garden

Good morning,

Many thanks for your 4 Star review! We are very pleased you were happy with our service!

We look forward to seeing you again soon
Take care
CHG Customer Services

Rated 5 out of 5 stars

Very helpful guys that were very…

Very helpful guys that were very flexible with delivery

June 24, 2026
Unprompted review
Cambridge Home and Garden logo

Reply from Cambridge Home and Garden

Good morning,

Many thanks for your 5 Star review! We are very pleased you were happy with our service!

We look forward to seeing you again soon
Take care
CHG Customer Services

Rated 5 out of 5 stars

Thanks Jason

June 23, 2026
Unprompted review
Cambridge Home and Garden logo

Reply from Cambridge Home and Garden

Good afternoon,

Thank you very much for your 5 Star review! We are very pleased you were happy with our service!

Take care
CHG Customer Services

Rated 5 out of 5 stars

Great service

From order to delivery was very fast.
The delivery chaps were very helpful, polite and accommodating. Great service.

June 23, 2026
Unprompted review
Cambridge Home and Garden logo

Reply from Cambridge Home and Garden

Good afternoon,

Thank you very much for your 5 Star review! We are very pleased you were happy with our service!

Take care
CHG Customer Services

Rated 5 out of 5 stars

Big thank you to Jason and his…

Big thank you to Jason and his colleague for the delivery in the super heat of the summer!

June 1, 2026
Unprompted review
Cambridge Home and Garden logo

Reply from Cambridge Home and Garden

Good afternoon,

Thank you very much for your 5 Star review! We are very pleased you were happy with our service!

Take care
CHG Customer Services

Rated 5 out of 5 stars

Efficient delivery, thanks!

Thanks (Jason) for the delivery of the pergola, heavy lifting! 💪 looking forward to using it soon

June 19, 2026
Unprompted review
Cambridge Home and Garden logo

Reply from Cambridge Home and Garden

Good afternoon,

Thank you very much for your 5 Star review! We are very pleased you were happy with our service!

Take care
CHG Customer Services

Rated 5 out of 5 stars

Excellent product, service and delivery

We purchased a Norfolk Collection garden corner set and cushions. In store staff were helpful and courteous, and delivery was made next business day to our home.

Jason and his colleague carried all of the heavy boxes into the garden and placed them exactly where we asked.

Couldn't fault the product or the service. Highly recommend.

June 15, 2026
Unprompted review
Cambridge Home and Garden logo

Reply from Cambridge Home and Garden

Good afternoon,

Thank you very much for your 5 Star review! We are very pleased you were happy with our service!

Take care
CHG Customer Services

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