Cambridge Home and Garden Reviews 

2,268
•
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Evaluating 408 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the helpful and knowledgeable staff who provide a pleasant, non-pressured shopping experience both in-store and over the phone. Consumers also highlight the exceptional delivery service, noting that orders arrive promptly and heavy items are carefully placed exactly where requested by friendly personnel. However, some customers also noted frustrating issues with product quality, such as receiving damaged goods or faulty items that required lengthy support follow-ups. A small portion of people also mentioned experiencing occasional delivery stock level discrepancies, kerbside delivery limitations, or very poor packaging upon arrival.

What people talk about most

Delivery service

Customers consistently note positive experiences with delivery service, highlighting prompt shipping, clear... See more

Staff

Reviewers highlight positive aspects of staff, praising their extensive product knowledge and attentive... See more

Product

Consumers find product quality and value to be exceptional, expressing delight with durable items like dining... See more

Service

Users describe positive interactions with service, highlighting exceptional support and helpful staff... See more

Order

People report positive experiences with order, highlighting an easy website to navigate, fast delivery, and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

We have bought a pergola and some furniture. Everything was delivered on time and carefully. Jason and the delivery guy (sorry didn't get your name). particularly impressed with their care and att... See more

Rated 5 out of 5 stars

Was kept very well informed of delivery times. Jason & Chris delivered garden bench very efficiently in spite of needing to park on the road opposite a school at school collection time when traffic co... See more

Rated 5 out of 5 stars

After spending a few days looking for garden lounge furniture, we were guided to CHG at Willingham. Should have gone here first ! The quantity and quality on display was vast .It incorporated in... See more

Company replied

Rated 5 out of 5 stars

Excellent service all round shopping with this company. They went above and beyond for what I wanted to achieve from my purchase of a pergula and accessories. Excellent experiences of having an extre... See more

Company replied


Company details

  1. Garden Furniture Shop
  2. also in
  3. BBQ Area
  4. Furniture Store
  5. Garden Center
  6. Grill Store
  7. Outdoor Furniture Store

Written by the company

We are Outdoor Living Specialists and we are proud to offer one of the largest displays of Garden Furniture in the country in our 10,000 square foot Showroom, where in season, we have over 50 garden sets on display alongside a vast range of accessories to include top BBQ brands, pergolas, parasols, pots, fire pits and much more. We have been importing containers of good quality indoor and garden furniture now for over ten years which has given us a wealth of experience. We pride ourselves on our excellent customer service and offering good quality branded products at very reasonable prices. Our top outdoor brands are Kettler, Norfolk Leisure, Life Outdoor, Kamado Joe, Traeger and Kadai Fire Bowls.


Contact info

4.8

Excellent

TrustScore 5 out of 5

2K reviews

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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 1 week

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4.8

All reviews

(2,268)

399 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Fantastic Experience

We had a fantastic experience with this store. Charles did an excellent job helping us choose the right parasol. He took the time to show us all the available options, explain the differences, and answer all our questions.

The delivery service was equally impressive. Jason, who delivered our parasol, was professional, courteous, and very helpful. He carefully delivered everything to our garage and made sure the delivery was completed smoothly.

Based on our experience, I would highly recommend this store for both the quality of service in-store and the excellent delivery experience.

June 9, 2026
Unprompted review
Cambridge Home and Garden logo

Reply from Cambridge Home and Garden

Thank you very much for your 5 star review! We are very pleased you were happy with our service and we look forward to seeing you again soon!

Take care
CHG Customer Services

Rated 5 out of 5 stars

Great service

Jason and his assistant were super helpful today. Arrived on time and were very polite and helpful. Thank you!

June 9, 2026
Unprompted review
Cambridge Home and Garden logo

Reply from Cambridge Home and Garden

Thank you very much for your 5 star review! We are very pleased you were happy with our service and we look forward to seeing you again soon!

Take care
CHG Customer Services

Rated 5 out of 5 stars

Would rate higher the a 5⭐️

Would rate higher than a 5 ⭐️if possible bought a small square Guardtex cover for a LG St Topaz corner set and table.
Emily assisted with the purchase could not fault the customer service or the next day delivery or the product Thank you 🙏🏻…

June 9, 2026
Unprompted review
Cambridge Home and Garden logo

Reply from Cambridge Home and Garden

Thank you very much for your 5 star review! We are very pleased you were happy with our service and we look forward to seeing you again soon!

Take care
CHG Customer Services

Rated 1 out of 5 stars

Nothing to complain about good service…

Nothing to complain about good service and delivery

May 26, 2026
Cambridge Home and Garden logo

Reply from Cambridge Home and Garden

Hi Linda, Thank you for leaving your review and I am very pleased you enjoyed the service and your experience here!

We look forward to seeing you again soon
CHG Customer Services

Rated 5 out of 5 stars

Can’t recommend more highly!

From initial contact ( which was by phone: a rarity!) the experience of dealing with this company was fabulous! So helpful & professional , they gave me every confidence that I’d be happy with my order and I certainly was. So many regular updates on delivery kept me fully informed and on the day of delivery the guys were really accommodating and friendly. The parasol on wheels is great quality and I can’t wait til the sun comes back so we can use it. I searched for ages to find something stylish at a reasonable price and I can’t believe I found it but also from such a great company! I can’t recommend them more highly , look no further!

May 25, 2026
Cambridge Home and Garden logo

Reply from Cambridge Home and Garden

Thank you very much for your 5 star review! We are very pleased you were happy with our service and we look forward to seeing you again soon!

Take care
CHG Customer Services

Rated 5 out of 5 stars

Excellent service Highly recommended

Excellent service Highly recommended
The delivery staff was very professional and friendly
A big thank you to Jason the delivery driver

May 25, 2026
Cambridge Home and Garden logo

Reply from Cambridge Home and Garden

Thank you very much for your 5 star review! We are very pleased you were happy with our service and we look forward to seeing you again soon!

Take care
CHG Customer Services

Rated 5 out of 5 stars

Great service

Great service

May 25, 2026
Cambridge Home and Garden logo

Reply from Cambridge Home and Garden

Thank you very much for your 5 star review! We are very pleased you were happy with our service and we look forward to seeing you again soon!

Take care
CHG Customer Services

Rated 5 out of 5 stars

Very professional service

Arrived on time, very polite and professional.

June 6, 2026
Unprompted review
Cambridge Home and Garden logo

Reply from Cambridge Home and Garden

Thank you very much for your 5 star review! We are very pleased you were happy with our service and we look forward to seeing you again soon!

Take care
CHG Customer Services

Rated 5 out of 5 stars

Fantastic service and value for money.

Fantastic service and value for money.
The delivery service was seamless too, big thanks to JASON 👍🏼

June 3, 2026
Unprompted review
Cambridge Home and Garden logo

Reply from Cambridge Home and Garden

Thank you very much for your 5 star review! We are very pleased you were happy with our service and we look forward to seeing you again soon!

Take care
CHG Customer Services

Rated 5 out of 5 stars

Fast and efficient delivery

Guys were cleaning what boxes had been delivered and what were still to come. Carried it where we wanted it. Fast and friendly.

June 6, 2026
Unprompted review
Cambridge Home and Garden logo

Reply from Cambridge Home and Garden

Thank you very much for your 5 star review! We are very pleased you were happy with our service and we look forward to seeing you again soon!

Take care
CHG Customer Services

Rated 5 out of 5 stars

THE BEST !

If only ALL shopping was this pleasurable! For EXCEPTIONAL SERVICE, QUALITY PRODUCTS at SENSIBLE PRICES head to Cambridge Home & Garden. Thank you to Emily and Matt who both made our experience unforgettably brilliant !! We will be back.

June 6, 2026
Unprompted review
Cambridge Home and Garden logo

Reply from Cambridge Home and Garden

Thank you very much for your 5 star review! We are very pleased you were happy with our service and we look forward to seeing you again soon!

Take care
CHG Customer Services

Rated 5 out of 5 stars

Rob and Sergio delivering great service

Delivery drivers Rob and Sergio very polite, friendly and delivered my order (which was very heavy) to the place in my garden where it will be used. Rob very good advising me which part to assemble first when doing it yourself, however Rob offers a build service (at a very reasonable fee) if you ever need assembly, and takes the packaging away. Very handy to know

June 6, 2026
Unprompted review
Cambridge Home and Garden logo

Reply from Cambridge Home and Garden

Thank you very much for your 5 star review! We are very pleased you were happy with our service and we look forward to seeing you again soon!

Take care
CHG Customer Services

Rated 5 out of 5 stars

Our garden seat delivery

Our delivery men Rob and Laurence were very cheerful. They carried our seat to the place it was going to be used, unwrapped it and took the wrapping with them. The cats got some treats...... they were really happy! Thank you

May 20, 2026
Unprompted review
Cambridge Home and Garden logo

Reply from Cambridge Home and Garden

Thank you very much for your 5 star review! We are very pleased you were happy with our service and we look forward to seeing you again soon!

Take care
CHG Customer Services

Rated 5 out of 5 stars

Very professional, prompt delivery

Very professional and prompt. Great service, delivered to the exact spot by Jason.
Good messages kept us up to date of the delivery time.

June 5, 2026
Unprompted review
Cambridge Home and Garden logo

Reply from Cambridge Home and Garden

Thank you very much for your 5 star review! We are very pleased you were happy with our service and we look forward to seeing you again soon!

Take care
CHG Customer Services

Rated 1 out of 5 stars

Disappointing customer service.Multiple…

Disappointing customer service.Multiple incorrect deliveries. Escalated to a director who advised he would get back to me and never did.

May 26, 2026
Cambridge Home and Garden logo

Reply from Cambridge Home and Garden

Hi Sarah,

Thank you for taking the time to leave us a review and I am very sorry to hear that we delivered a number of wrong items from your order. This is never the level of service we pride ourselves on and I am sorry we let ourselves down on this occasion.

If there is anything else we can help with, please reach out to us directly.

Take care
CHG Customer Services

Rated 5 out of 5 stars

We had delivery of a New Parasol on…

We had delivery of a New Parasol on Tuesday 2nd June 2026 from Cambridge Home and Garden. The whole experience from buying the product to delivery was exceptional. Special call out for Rob and Lawrence. We were on hols. They were so professional in helping our family to ensure it was safely and securely delivered. Even managed to make friends with our dogs. Well done.

June 2, 2026
Unprompted review
Cambridge Home and Garden logo

Reply from Cambridge Home and Garden

Thank you very much for your 5 star review! We are very pleased you were happy with our service and we look forward to seeing you again soon!

Take care
CHG Customer Services

Rated 5 out of 5 stars

Great price & quality furniture

Great price & quality furniture. Rob & Lawrence who made the driveway, such nice chaps. Very accommodating and we’re happy to carry round the side of the house.

Can thoroughly recommend!

Many thanks

June 4, 2026
Unprompted review
Cambridge Home and Garden logo

Reply from Cambridge Home and Garden

Thank you very much for your 5 star review! We are very pleased you were happy with our service and we look forward to seeing you again soon!

Take care
CHG Customer Services

Rated 5 out of 5 stars

Parasol delivery

Very helpful and friendly team of Rob and Lawrence who kept me updated of delivery time and placed all heavy items in the back garden exactly where needed and explained set up thank you.

June 4, 2026
Unprompted review
Cambridge Home and Garden logo

Reply from Cambridge Home and Garden

Thank you very much for your 5 star review! We are very pleased you were happy with our service and we look forward to seeing you again soon!

Take care
CHG Customer Services

Rated 5 out of 5 stars

Excellent service

Communication from the company and the delivery team ( Jason) was excellent. Both delivery guys were very polite, friendly and helpful. The service was excellent and on time.

June 3, 2026
Unprompted review
Cambridge Home and Garden logo

Reply from Cambridge Home and Garden

Thank you very much for your 5 star review! We are very pleased you were happy with our service and we look forward to seeing you again soon!

Take care
CHG Customer Services

Rated 5 out of 5 stars

Rob and Lawrence were brilliant

Rob and Lawrence were brilliant. They delivered our new parasol on time with a big smile and even offered to deliver it to the spot it would be assembled due to the heavy base. We can definitely recommend them. Thank you.

May 27, 2026
Unprompted review
Cambridge Home and Garden logo

Reply from Cambridge Home and Garden

Thank you very much for your 5 star review! We are very pleased you were happy with our service and we look forward to seeing you again soon!

Take care
CHG Customer Services

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