Camerabox 

Having had the camera for around 30days and using it around 3 times in total it died. What followed was a long and painful relationship with Camerabox's returns dept. My final email to them sums up some of the horrors of this rude and incapable company.

Hi

I have just received my camera back from Canon, some three months from my initial email to you about my concerns with my faulty camera.

Despite your denial of any fault, the Canon repairs department I had to independently send it to proved the camera was indeed defective and quite a huge part had to be replaced. Repair details attached.
There is nothing I can say that I haven't said already quite frankly but I cant believe that you call yourself a camera retailer. Your phantom warranty is ridiculous and your poor customer service made this entire ordeal much worse then it had to be. If you were a legitimate professional company that was actually capable of carrying out a repair I would not have lost 3 months use of the camera that I need for work and over £40 sending it off to repairs departments.

I think you and Camerabox owe me a huge apology.
Regardless, I work for a big publishing company and I will not ever be using you nor recommending your poor retail/repair service to anyone. I think your slogan "Dont gamble your camera's future" is very apt. People should take this as a warning not to purchase anything from you in future.

Under no circumstances deal with this company. It's the kind of company where their customer services people refuse to give you their surname - which ought to make you question, why has this become their company policy. The answer is simple, once they've got your money they don't bother to deliver your goods.

I purchased a waterproof Panasonic Lumix camera in Dec 2009 which developed a leak whilst on holiday in Summer 2010. Having returned from holiday I returned the item to Camerabox in late Sep 2010 and it was sent away to be repaired. 3 1/2 months later and I have no idea where my camera is or when I will get it back despite being assured that it would take 4-6 weeks to repair. When I telephoned Camerabox, they refused to connect me to the Returns Department as apparently they "don't have a phone" and have only provided vague and evasive answers to emails, including blaming the weather! My last email has gone unanswered for over a week. This company is run by cowboys and a disgrace, especially to other online traders who actually bother with Customer Service

would not buy from this company again they do not honour their promises

No problem with Camerabox. Did what they promised on their web site and by phone calls They had the stock (Canon D10 and memory card), sold it at the advertised price ( less discount on the card) and delivered it promptly as promised to Croydon.

Ordered a Fuji HS10 just after the Christmas rush, with next day delivery. Camerabox dispatched the item the day they re-opened on the 29th, and sent me the email confirming this and also the tracking number, but City-Link failed to adhere to their own terms and conditions. The item was not delivered until the 4th Jan, Phoned Camerabox regarding this and they duly refunded me the delivery charge.

unfortunately followed an old link on their website which i searched via google. Thought it was live but ended up ordering a discontinued product. Camerabox phoned me later that day to inform me of this situation, and offered me a vary of different options i could go for. Told the kind gentleman on the phone what i was looking for, and he pointed me in the path of the Panasonic FZ100 ( I tried to order the FZ28 ) paid for the upgrade and received my camera the next day and very happy with the choice i made.

We recently bought a new Canon G12 from Camerabox, and while it is yet to arrive, I can say that this site is by far the cheapest (we looked at many sites and different models), unless you can get your camera from the States, which is even cheaper. Also, they provide a 5 year warranty.

However, two weeks and no camera. Camerabox may be cheap but their customer service is nothing near the level we have come to expect from an e-commerce business. Next day delivery... FAIL. call-back request.... FAIL. promises to fix their mess... FAIL. Buying from them again... NEVER!

They can not even use the post as their excuse because apparently it has not even been sent yet... the reason: PROCESSING! What is that? Tell us it is out of stock, offer some discount or promotion to compensate... dont tell people for two weeks their order is processing.

Ordered my sony nex3 monday Jan 3rd over the web, the site crashed while ordering and when it came back on it had placed 3 orders, cleared this up via email no problem,
I wanted the camera for the weekend and was not given the option to do next day delivery, only saver which said 2-4 days this was because they said it was in stock but in a different warehouse? I rang and some ignorant monkey on the phone told me I would definatly recieve it for the weekend and an email would be sent to confirm when it was shipped.

Its now saturday evening and I have no camera but an email saying it will be with me monday

If you want something quickly or for an occasion, i would check that they do next day delivery which isnt available on all items, and dont believe the 2-4 day delivery crap as they dont stick to this.. and as for customer service, they dont have any!!

Edited Monday Jan 17th...

Well thought i'd update my progress.. its Now Monday 17th January.. my NEX-3 arrived last week (Thurs 13th jan) by city link.

I ordered the Bundle with 2 lenses, suprise suprise the camera arrived with only the small lens no zoom lens included..
a note written in biro on top of the delivery slip, ''other lens to follow''

a small selection of the many lies the good people at camera box have told me so far...

1) your camera package is in stock..
2) the courier has picked up your package and it will be with you Friday 7th
3) Your camera will now be with you Mon 10th
4) Sorry it will definatly be with you Tues 11th
5) we cant give out tracking ref numbers for the courier.. (because then you will discover that they havent even given your order to the courier)

Courier: I got that sick of dealing with camera box I rang Citylink head office who were great, gave them my postcode and they located the parcel.
It had been given to them by camerabox on Monday 10th jan at 20.56
hence the reason i hadnt recieved it the previous week as promised.

For the record the camera was brand new, no marks or scratches when it arrived on Thursday, and came with the european guarantee from sony which you register on their website, so at least thats a bonus.

at present their ''Live stock'' is showing no 55mm lenses in stock... yet when I placed my order as a bundle they were, so why havent I recieved my lens yet?
when questioned, camerabox Monkey said, '' dont know really.. but we're getting a delivery today and you'll have it by next week sometime''

I asked for a new invoice to be emailed to me as the previous one says ''order complete'' (which it isnt).

''No Problem i'll email you one now'' was the office monkeys response last week.
have I recieved it?? .....what do you think??...No.

These are PERSISTANT LIARS and will tell you anything, to get you off the phone and stop complaining to them About an order that hasnt arrived due to their incompetence..
I honestly dont know how a company can be allowed to trade like this in this country...

save yourself the Hassle, spend the extra £40 or £50 and get it from a decent retailer who will deliver in 24 or 48 hours and who actually have a customer service.

Lets see if my lens arrives then?? or i have to take them to court for Fraud...

I'd advise anyone thinking of using camerabox to opt for another option as they're a truly awful company to deal with.

I placed an order in mid November for a camera and some accessories from their website which showed they had the items in stock. I paid extra for next day delivery but 3 days later still hadn't received my goods so I called them to be told it was going to take a further 2 days, I needed the items urgently so I tod them to cancel the order and I'd buy the goods elsewhere. I was told to email them to confirm the cancellation which I did the same day with a note asking them to notify me when the refund had been processed.

I rang them a week later as I hadn't heard anything from them and was told my order was being dispatched despite my cancellation a week prior and that I'd have to refuse the delivery.

They received the camera back and then I was told it would take up to 30 days to be refunded. 30 days passed without me receiving my refund and on the several occasions I rang them to query my refund I was subjected to long waiting times on hold (the longest being 55 minutes) and appalling customer service from rude employees.

I received my refund more than 6 weeks after placing the order and didn't once receive an apology from their staff.

I found this wasn't an isolated incident after using twitter, facebook and other review sites to find a large number of people who'd been subjected to similar treatment.

Save yourself a lot of hassle and opt for a more reputable company.

I purchased a Canon Powershot S95 on Monday evening with a guaranteed delivery of 2-4 days. I called on Wednesday and was told that it would definitely be dispatched that day and would certainly arrive on Friday. I then called today (Thursday) and was told that it hadn't been dispatched and that I would get it on Wednesday next week.

When I explained that I was going on holiday on Friday and needed it then, I was told that due to a "backlog and whatever" there was nothing they could do. I asked to speak to the manager and was told that I was in fact already speaking to him. When I suggested that they were not meeting their website or telephone guarantee, I was told that the T&Cs allowed for a delay. I asked where specifically it said that, and was told that I was too much trouble and that my order was being cancelled. I asked him not to cancel my order but he hung up the phone.

AVOID!

After reading all the reviews about scams and credit card fraud I cancelled my order on the same day that I placed it. It took several attempts to get somebody to confirm it had been cancelled and I am still waiting for my money back 6 weeks later. They just keep ignoring my emails.

I ordered a lens in November which was needed for a specific date, and delivery was promised to meet that date. When I rang to check that the date would be met I was told that it would not. I immediately cancelled the order and ordered elsewhere, at a cheaper price and guaranteed delivery. The lens arrived on time two days later.
It is now 35 days since the product was ordered and I have received no refund and have incurred charges on my credit card account as a result. I have emailed twice and received no response.
I have ordered several products from other companies recently which have had to be cancelled and received refunds from them within 48hrs. I regard Camerabox's attitude to refunds, particularly when required due to their inability to deliver within the specified time,as totally unacceptable and will never purchase from them again.

Ordered a Panasonic underwater camera 6 months ago. To begin with, the company sent a different colour camera out to the one ordered. When I contacted customer services they told me I would need to post, and pay for, the camera to be sent back; after which they would post out the correct item. After a lot of effort I eventually received the camera.

3 months later while away on holiday I noticed the screen start to fog up after having used it underwater. We had been particularly careful with sealing the camera before getting it wet and once we had dried and opened out the camera none of the seals were broken

Sent the camera body back to Camera Box, who said they would repair the default as it was obviously a problem with the camera's manufacture. 3 months later and no sign of the camera, despite numerous phone calls to the company.

Having spoken to a number of the company's representatives, I can say that although there is the odd member of staff who is friendly and helpful; the majority are rude and unwilling to help with the problem. Many times I was told to email the repair department, who choose never to answer their emails.

I would strongly advise anyone considering ordering with this company not to; we have had absolutely awful service and if anything goes wrong, it will not be dealt with quickly and efficiently in any way.. in fact it will probably not be dealt with at all.

I ordered an 50S 500D on the 2nd December + camera bag total value £657. Recieved an email the next day saying that due to the large amount of money involved i would have to ring up and confirm my order. All fine, money debited from my account. 9th December I ring back to find out where my order is..opps sorry we forgot to process it accept our apologies it will be with you in 2 working days. 13th I Phone and explain i need my camera by the 18th as i am leaving the country and taking my camera with me as a gift for a friend, i explained if it still had not been shipped then please cancel the order and i want a refund...Madam i assure you the order is on its way to you, we can't refund you until you recieve it from the delivery guy and it comes back to us!! (Lie) 15TH request call back twice, no reply..wait for 25mins on phone before being cut off. 17th rrecieve an email saying my order had been dispatched!!! umm wasn't i assured that a week ago ..liers! On the 20th i recieve an email from city link saying i can track my package that they have just recieved from camera box!!!! It is now the 29th December..still no camera. I just spoke to someone again at camera box refusing to take any responsibility for the delay of camera as 'adverse weather' is to blame...um no i ordered the camera on the 2nd was lied to many times before the snow arrived.

AVOID CAMERA BOX AT ALL COSTS UNLESS YOU WANT TO WAIT A MONTH FOR A CAMERA.

I can only hope that if/when my camera ever arrives..and is returned i get an immediate refund!

As Instructed by a Camerabox Rep. I returned a Canon Camera & associated bundle on 01/11/2010, due to them sending me an incorrect order. I was instructed by them to take the package to the post office, pay the cost of return postage and enclose the receipt for the cost of postage in the package, and they would refund me IN FULL. Cost of return postage was £16.49. When they made the refund it was for the actual cost of the items minus the return postage. I contacted them via email and got a reply from a person appertaining to be their returns manager (some manager he is) stating there was no receipt for the return postage in the package. This was a downright lie because I personally put it in to the carton with a letter of explanation. I then emailed him a copy of the postage receipt and have sent several emails for the attention of this manager, but so far he has failed to reply to any of them. I think their customer appreciation stinks and if I could I would rate this company as zero, but unfortunately the lowest score I can give them is a 1. I know this company has defrauded me out of £16.49 and will never ever trade with them again. I would urge any person thinking of buying anything from Camerabox to really think again. There are many far better websites out there who really appreciate your custom. You have been warned

I ordered a camera and accessories online on Saturday 18th December and the process was painless - and they were the cheapest I could find. I paid for overnight delivery so was expecting the delivery on Tuesday 21st. When I did not received it I called and was told that deliveries had been held up at the courier for 24 hours due to adverse weather, which was fair enough. When it did not arrive the next day I called again and was promised that it would be delivered by 4pm 24th December at the latest. Here we are on 24th and no delivery...except an email just received from Camerabox logistics saying that the parcel has been dispatched. Camerbox insist it went out on Monday - the courier confirmed that this was sent today, Friday. Someone is not telling the truth here and I'm suspecting it's Camerabox. Their attitude on the phone has been terrible and they have, it seems, lied to me consistently throughout this process. Pay the extra and buy elsewhere...if your delivery goes wrong, they don't give a damn. Avoid!

Superb service from Camerabox. I have just taken delivery of my order for a Fuji HS10, my daughters main Christmas present. Even through the snow and backlog of deliveries, its got here in the nick of time. Will be back again

I placed an order for a £500 Canon Digital camera on the evening of 2nd December 2010. The next morning I received an e-mail saying they were unable to process my order and please could I phone them. In the meanwhile I had come across a bunch of negative online reviews about Camerabox, which got me a bit worried. After several attempts I managed to get through to the company and took that opportunity to cancel my order. A confirming e-mail was immediately sent to that effect. No camera was dispatched. However I discovered that they had in fact taken the money from my Mastercard account. A refund should have been put through immediately. Instead 21 days have now elapsed with no sign of a refund. This is simply unethical. I recommend any potential purchasers to avoid Camerabox.

I am so unhappy with camerabox....or should that be camerashox!!

We ordered with Next day delivery an HS10 camera for my sons xmas present, now we are a poor family and everyone chipped in to buy this present, now we knew paying on a Friday (10th Dec) ment we would not get it till the next week which was fine.

We waited and waited and after a week phoned them up (30 minutes on hold!) and were told it would be there on the following tuesday (21st dec) for sure.

Now I understand that the snow and ice was causing problems for couriers so we phoned them again for a tracking number and were told they couldn't give us one as the citylink system was down....hey ho they said it would be there the next day anyway and not to worry.

Still no camera on the thursday (23rd Dec) I phoned them and demanded a tracking number, which took 20 minutes to find for me.....which made me wonder....have they actually sent the camera yet?

The tracking number didn't work on city link site and this morning I phoned city link, who told me their system was fine and that there had been no problems with it, and the reason it didn't work was because the tracking number i had been given had only been generated the night before!!

So paid on the 10th, then got a delivery note on 17th saying item had been posted, waited with baited breath and then found out they had not dispatched it untill the evening of the 23rd Dec!!!

I will never use them again and will pass on what I think about their lies and poor customer service and will be sending on details to their local trading standards.

So the short of a long whinge is this.

DO NOT use Camerabox.co.uk cos they are rubbish and liars.