Camerabox 

Ordered camcorder from these muppets in September (now December) for a birthday present. Was promised it would arrive in time. Been chasing the order for the last month being told it would be dispatched the next day each time. The camcorder was shown as in stock on the camerabox.co.uk and digital-cameras.com website, this was confirmed by staff. I have now been told the order will not be fullfilled as the item is out of stock, I argued the item was showing stock on the website which it was at the time of the phone call. During the call the website was updated to show no stock!

If I could rate 0 stars I would!

This is my second order with camerabox. The first was very good and I had my order in less than 24 hours. This is my second order which is quite large, the best part of 1600 pounds. The order is delayed for what ever reason. I get a different story each time I telephone them. Originally I was promised delivery early this week. I've even been told its been dispatched and later call found out that it haddent been dispatched. My biggest worry is that the company might go belly-up before I get my stuff.
I thinking of going down to their unit and demanding my stuff.
Maybe other people who have the same problem could arrange to meet at their unit at the same time.
I have already been ripped off by a bogus company and don't want to have this problem again.
IT'S SAD REALLY BECAUSE I THINK THEY WANT TO BE GOOD, BUT THEIR MANAGEMENT SYSTEM IS POOR. THE WORST THING IS WHEM PEOPLE LIE TO YOU. YOU LOSE TRUST IN THEM>

I ordered my Canon 450D body on Friday morning, it was delivered Monday afternoon as per order instructions.This is my first purchase with Camerabox but it will not be my last. They are competitive on price and the service has been trouble free, I was updated regularly re the status of my order, taking away any stress about 'will it arrive etc etc. Great company!

I ordered a Canon D500 camera from Camebox. I went with these guys after getting a recommendation from a friend who is a wedding photographer. He told me he has always had really good service from them, and that they usually have the best prices. So I took his advice and went online to camerabox.co.uk.

I found their website well laid out and very easy to use, I located the D500 and clicked the "buy" button. When it came to the "basket" page, I had the option to have a free delivery, which could take 2-4 days, or an express delivery to have it next day, which I think cost about £7. I opted for the free delivery. After placing the order I received an email from Camerabox, thanking me for my order, and giving me a receipt for what I had purchased.

24 hours later I received an email stating the order had been dispatched, and that it was on its way with a courier called Citylink. I then had a tracking number that I could use on the Citylink's website (To be honest I didn't bother using this) But still a nice touch I think, considering I hadn't paid anything for delivery.

The next day I got back from work, and had a card on the doormat from Citylink, saying they had attempted delivery. The card also stated I had to call them to arrange re-delivery. So I called them up to re-arrange. When speaking to the phone operator, I found out that the depot was only 4 miles down the road. So I decided to drive down and pick the parcel up. The parcel was well packaged; it took a while to get through, but nice to see it in pristine condition. So in the wardrobe it went hidden away from my wife till the 25th.

Thank you for the great service guys. I just hope she likes it.

I ordered a camera lens with a promise of next day delivery according to the website. I received an e-mail asking me to call them, I did this and they said that they needed to do a security check on my card details and assured me that the lens would be received the next day. This was in October and I still have not received it. I have made numerous calls and e-mails, I am either fobbed off or completely ignored. Do not believe anything on the website - the live stock info is rubbish, the tracking of order never works and they do not respond to e-mails unless it is an order. I should have realised this was a dodgy company as the price for the lens was less that half the price of anywhere else. **Do not use this company**

I ordered a camera from Camerabox a while back and having not received anything from them I checked on their websites "track your order" system. The order status was showing as still to be processed so I called them to find out why it was taking so long. At this point they had not contacted me in any way to say my camera was going to be late. They informed me they are very busy and that I would just have to wait another week. I leave the country to go on holiday in 3 days time and asked them to fast track it to me, I was then told there is no way they can do this - despite them apparently having 6 in stock. Getting a refund would take 10 days!!! I then made a complaint, telling them I would write a reveiw about the bad service if they didn't try to get it to me in time. Their response: "I do apologise for the inconveniences caused to you by this order, however blackmail will not be tolerated. We are happy to get you your products as quickly as possible, and can only do just that." Awful customer service and don't try to fix their mistakes. I shop online a lot and these guys are complete cowboys. Avoid avoid avoid

I placed my order last Thursday, purely on the fact that, I had completely forgotten my event filled weekend ahead. So, I went searching the net Thursday lunch break, and found Camerabox. I chose them (I assume as others do) for the competitive prices and next day delivery.

When I placed the order, everything went through as normal, which was great. But then I worried, when an hour later I had an answer phone message left on my phone, explaining they were having problems, processing the order. So I called back immediately, and they immediately put my mind at rest, when they explained that basically they needed to check a few details, before sending my camera; as I was a first time customer placing an order with two different addresses, which is understandable I suppose. Once I cleared that up with them, I received an email about 2 hours later, informing me the order had been dispatched and it would be with me the following day.

Friday morning came, and I would like to report they did not let me down, it arrived promptly that morning at my work address. Absolutely fantastic, without the camera turning up, I would of had to use my wife's old banger of a camera! Plus without this camera, I probably wouldn't of had the quality of pictures that I have now, what an unforgettable weekend.

Thank you so much. See you again soon Camerabox.

Product was exactly as described with no surprises, although cannot understand why it was sent in 2 shipments. Very satisfied with their concern over security especially with overseas orders, however more should be done to answer emails and communicate more. Overall I'm quite satisfied with Camerabox.

Geat company and incredible service....except I ordered my camera in RED; the order said red, the invoice said red....but the camera in the box was BLACK.
An identical camera in all other respects so I kept it because I wanted it urgently....but, a bit disappoining nevertheless.

4 weeks after placing next day delivery still waiting for it to be delivered. Have been on the phone for hours - no help whatsoever. They will say nicely 'I will look into this for you' and then no response whatsoever

Ordered 4pm Monday and delivered 2pm following Monday. Although the website implied next day delivery I wasn't expecting it for a couple of days and in the end it took a week. I contacted the company twice on the Wed & Thursday late afternoon when I had heard about a delay and was told it would ship the next morning both times which it eventually did on Friday am. The first time I called I left a message and Camera box customer service called me back quickly and the second time I got through to a helpful service person so no problems there. I had the feeling the stock tracking system wasn't what it claimed to be. The website customer order tracking just didn't work when I polled it twice. It kept saying it was unavailable due to high demand which I thought was not actually true as I checked once after midnight when it was most unlikely to be busy. Had my expectation not been set at next day delievery I would probably have been quite satisfied with being told from the off that delivery would be one week. As it was initially I was a little worried when there was no delivery or notification of a delay. I did actually get a notification of shipping when it eventually shipped and the carriers (Citylink) tracking system worked well giving me a tracking number and actually upto date and accurate information on its status. The product was fine when it arrived (I suspect it was US stock though) so had it not been for the inaccurate expectation set initially by the website of next day delivery and inaccurate estimates of shipping given when I called I would have rated Camerabox as 5 stars. Thanks to Camerabox for getting it mostly right though. I was generally pretty happy with the service.

I ordered a Canon SX210 IS. Website said 5 live items in stock but there were not really any in stock and after numerous e-mails, I eventually got it 4 weeks late. No compensation or anything. (thought they may have thrown in a memory card or something for all the bother they caused me but no such luck) .However, it was a good price, assuming I still get the £30 cashback from canon. It is a proper Japanese made camera, not some copy and it appears to work well so far. Cheers Ron

I ordered a package deal which duly arrived next working day as promised but with 1 item missing - 4 phone calls, 6 emails, and 5 weeks down the line - still no sign of the missing item despite being promised the item via royal mail.
My initial joy of receiving the majority of my order so promptly has now been totally spoiled by cameraboxes' total disregard of customer service.
I have now requested a refund for the missing part .............Watch this space!!!

where do i start...ordered a nikon d90 and 24hrs later a knock at the front door and it had arrived....24hrs and 2 mins later its in use in the garden.....great service and great people at the end of the phone line to answer my queries.....very very happy to recommend

I really love this site, there is a camera for everyone, I have just placed 2 orders, one canon ixus 95 in blue for my brother, and one in red for myself. Easiest page iv ever used!

I bought a Sony DSC-TX9 from this company - It arrived on time.

I opened it - tested it in my home - it was defective. It wouldn't record videos and wasn't recognised by my computer.

"Camerabox" agreed that it was defective and that I would be refunded.

However they said that,"Due to the fact that the camera has signs of use and will need to be cleaned I will unfortunately have to take £20 from the original charge so to pay for this cleaning, meaning your refund will be £20 less than the amount you originally paid".

I had had the camera for a few days and it never left the house - I assume the Touch Screen" had my fingerprints on it - because I tried it out.

They made me wait for my refund (Less £20.00) for 30 days exactly, albeit they initially took my money from Paypal immediately.

Under The Consumer Protection (Distance Selling) Regulations 2000 - they should also have reimbursed my return postage - they didn't.


The moral of this experience -

1, Use Paypal - I complained to them after 30 days and then Camerabox paid up.

2.Buy from another camera supplier - albeit you will pay a little more.

I went to a Sony Store - the new TX9 worked perfectly - first time.

YOU HAVE BEEN WARNED!

Very professional company with cheap prices. I placed my order over the internet and 24 hours later the camera was in my hands! Considering they were the cheapest too what more can one really ask for? very happy and will be using shortly to buy my wife her Christmas present.

Placed an order for a Canon EOS 500D (£479.99) and paid £20.00 for guaranteed next day delivery. On the delivery day was called by Camerabox to say they hadn't sent my item and they would "try" and send it the next day. (The fact that I had paid £20.00 for guaranteed next day delivery was totally lost on them). Based on this I cancelled my order. Camerabox had already debited my credit card, even although they hadn't yet despatched the goods. Then the "fun" started of trying to get my money back. Camerabox on the first call told me they would refund me in 3-5 days, then they said 7-10 days and finally they said 30 days. My refund was finally processed 31 days after cancelling my order. So for a month I was out of pocket of £500 whilst camerabox made interest on it and probably everyone else's money that they do this to. Do yourself a favour and google "camerabox reviews" before buying anything from this company. They might be "cheaper" but that's just to get your interest. Stick with Amazon. They offer genuine products and outstanding customer service. I have reported this company to Consumer Direct, Trading Standards and Watchdog.

I order a camera from these people as their live stock report stated it was in stock. It wasn't. It arrived 3 weeks later. 3 sales people told me it would be here this Friday and sent out Monday. Monday would come and nothing - stock due Friday I would be told. Same thing happenned 3 times until I emailed them to cancel my order. I recieved an email back the same day with 'we have shipped your item'. I think these guys can be good but this was not a good experience.

Never written a review before, but thought as I've got some spare time and have had a great experience, I would leave one about this fantastic company. I placed my order for the new Sony NEX-5 on Tuesday and received it yesterday evening. I was shocked to be honest!! I've never had such quick service, but saying that I don't place many orders over the internet. So I don't really know what to expect, but I think by anyones standard that's superb! Camerabox = A*************