Misleading Listing and Poor Customer Service
We stayed at Villa Lotus in Magliano in Toscana in July, booked through Camisa Villas, and unfortunately our experience was extremely disappointing.
One of the main reasons we chose this villa was because the listing stated that it had air conditioning in all of the bedrooms in the descriptive text, and also in another list of the villa’s facilities. We were a group of 15 people, including seven young children, travelling during one of the hottest weeks of the year, so this was a key deciding factor when booking.
On arrival, we discovered that NONE of the bedrooms had air conditioning. Despite being provided with a number of very old fans, they were noisy and completely inadequate in the extreme heat (mid 30s). The Villa was unbelievably uncomfortable and we had very little sleep, resulting in both adults and children feeling upset and extremely tired throughout our 7 days. 2 families within our group left our holiday a day early as a result of this.
This experience had a significant impact on our enjoyment of what should have been a special holiday. I would strongly recommend against booking this villa in summer months - you will not have a relaxing experience as the whole of the villa is extremely uncomfortable in the heat, in particular the kitchen and bedrooms. The pool is the only benefit of the villa.
The way our complaint was handled was incredibly disappointing. Camisa Villas acknowledged that the property description contained incorrect information. They firstly told us that the villa used to have air conditioning but it was removed around a year ago. They then said it was a translation glitch, and apologised for what they described as an "editorial inconsistency". However, their director refused to accept any responsibility for the misleading description, arguing that because air conditioning was not listed elsewhere in the ‘amenities’ section, they were under no obligation to offer any refund or compensation.
In our view, consumers should be able to rely on the information provided throughout a property listing when making a booking. Had the listing accurately stated that the bedrooms did not have air conditioning, we would not have booked this villa.
Please note that the villa description on the Camisa Villas website (in English) still says it has air conditioning in the bedrooms! So the company are fully aware that it does not have this, but continue to advertise as such.
Mistakes can happen, but how a company responds is what really matters. Sadly, due to the misleading description and the complete lack of meaningful customer service afterwards, I cannot recommend either Villa Lotus Magliano (also known as Podere Bianco) or Camisa Villas.
I hope this review will serve as a warning against the unscrupulous nature of Camisa Villas and their lack of accountability. I would not want another family to have the same experience of a holiday as we had - please take this as a warning to avoid Camisa Villas altogether and choose another company to give your business to.
July 25, 2026
Unprompted review