Ordered the trout fillet for Good Friday, payment made, dispatch email sent indicating order was on its way, when it arrived found a note inside the box saying it was unavailable, responded to their... See more
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See what reviewers are saying
We haven't tasted any thing up to now, Scotch Pies, a Pork Shoulder and hefty chops and a black pudding I couldn't resist but looks great. Incredibly well wrapped and delivered by DPD (they let the si... See more
We were so impressed with their Scotch pies, we decided to place a mixed meat order of £50 to take advantage of free delivery. Selecting items was easy from their superb web site deliver... See more
Unfortunately the meat didn't arrive... Which is inconvenient especially at Christmas time .... However the customer services were quick(ISH) to respond, but no support at weekend if your expecting a... See more
Company details
Written by the company
We are a family run business for over 100 years and are renowned for supplying an extensive range of fresh meat, fresh fish and delicatessen products to Scotland’s top Michelin star hotels and restaurants. You may have probably been to or desired to dine at a Martin Wishart, Nick Nairn or Tom Kitchin restaurant and wondered if you could enjoy the same delicious meal in the comfort of your home. It may come in as a surprise to you but we supply fresh meat, fresh fish on a daily basis to these top chefs and 1000 other top hotels in Scotland which includes the likes of Sheraton, Balmoral, Old Course, Turnberry and Cameron House. We dry age our beef for a period of at least 21 days which improves the flavour of the meat and makes it more tender thereby making it a prime quality meat which is generally preferred by top chefs. We are proud of our Scottish heritage and our very own Scotch beef brand – ‘Campbells Gold’ which guarantees the best quality meat. We have been offering the same product quality to our household customers via our website www.campbellsmeat.com which is delivered fresh not frozen straight to customers’ doorsteps across the UK mainland in one working day. All meat is traceable back to farm and is born, bred and slaughtered in Scotland with information available to customers.
Contact info
The Heatherfield, Lathallan, By Linlithgow, Scotland, EH49 6LQ, Linlithgow, United Kingdom
- 0131 526 4444
- info@campbellsmeat.com
- www.campbellsmeat.com
3.1
Average
12K reviews
Replied to 35% of negative reviews
Typically replies within 1 week
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short measure
They cant inform you of correct delivery date. The order was short of two items, all of which are way over priced!
April 12, 2023
Unprompted review
My First Experience
Just received my first order from Campbell's can't speak to highly about the service came on time packed in a insulated box with ice packs the produce is as fresh as if I bought direct from shop as I live in South Wales it was a pleasure to taste the items I loved when I lived in Scotland we will certainly be a regular customer
February 3, 2023
Unprompted review
Had no problem with the fish until June…
Had no problem with the fish until June last year when we received several packs of haddock all made up of several smaller fillets instead of two good fillets, put this down to a one off and ordered again in July on a Tuesday for Saturday delivery. It smelt horrible.
Won’t buy any more.
Do still buy the meat, let’s hope these standards don’t slip.
July 29, 2022
Unprompted review
OMG lm a great Haggis lover and ordered…
OMG lm a great Haggis lover and ordered 2 from Campbells for the first time. I've had a lot of Haggis in my life and thease rate one of the best if not the best. So thank you Campbells for a great Burns night.
January 25, 2023
Unprompted review
Thanks great products at good prices
January 28, 2023
Unprompted review
Great quality and reliable delivery.
Great source of Lorne Sausages and Scotch pies. Also ordered trout and pork fillet which were both equally as nice.
Delivery is generally reliable as DPD is used. Have now ordered several times always with out any problems.
January 25, 2023
Unprompted review
All the items we got are amazing the…
All the items we got are amazing the haggis was really tasty
January 13, 2023
Unprompted review
Superb quality
Delivered during 2022: I have been delighted with everything I have ordered from Campbell's: fish, meat, haggis never fail to please. Much better quality and flavour I have been able to find anywhere else. Thank you.
December 1, 2022
Unprompted review
Disappointed!
Unfortunately our haggis, ordered in plenty of time for our Burns Supper celebration, did not arrive until 20:05 on Burns night! We therefore had to source take away food as it would have taken an hour and a half to cook!! Our gathering of 12 family and friends were really disappointed! It stated on the box that it had to be delivered on the exact date, as it was obviously for a Burns celebration given the quantity we ordered! Next time don’t assume that DPD will exercise any common sense and state a delivered by time too?
January 25, 2023
Unprompted review
Quality juicy, fleshy pork ribs
I feel like there was an issue in December with a lot of Christmas orders, hence a lot of negative reviews in that period. If you look at reviews before December and after December you’ll see great reviews.
For me personally my reviews is quality meat and great customer service. The pork ribs are very meaty.
Only small issue I had. I ordered ribs and was sent a packet of meat that said pork belly. Without opening the packet I assumed it was pork belly and rang up customer service straight away and they were very helpful and sent out the correct product straight away. Without any fuss. I feel bad now because when I opened the packet days later inside was actually ribs. I have no idea why the packet said pork belly and was packed like it was pork belly.
The new delivery I got actually said pork ribs on the pack and looked like ribs without being opened. Please guys in future so that customers aren’t confused have the correct name of meats on the packaging.
Thanks for your good customer service will order again.
January 25, 2023
Unprompted review
great choice of products delivered…
great choice of products delivered direct to your door.
The buffet mini pies are a delight
Haggis sublime
January 25, 2023
Unprompted review
For customer service.
I have done many reviews of this company, which have been favourable because the meat and delivery (DPD) are excellent. Recently I had a minor problem with an order and Robyn dealt with it far quicker than I expected. This review is for customer service.
January 14, 2023
Unprompted review
Campbells Cancelled Christmas
Having ordered and fully paid for my Christmas and New Year meals on the 15th of October.
On the 12th of December I received an email from them saying that due to DPD issues, Campbells were cancelling my order.
We spent the whole day of the 13th of December at half hour intervals trying to phone Campbells. However no-one at Campbells would, or wanted to answer the phone.
On the 14th of December we messaged them on social media and asked if we could come and pick up our order from Linlithgow. We got a response!!!! This represented a 200 mile round trip for me, however I was prepared to do it to save my Christmas. The response we got from Campbells was "No you can't come and pick up the order as we are not a shop". I knew this, I have driven past their facility many times. You would have thought that Campbells would have opened up their goods outwards to allow people who could, to come and retrieve their Christmas hopes.
So it would appear that Campbells would prefer to let their customers down, and presumably to let the orders of meat rot in place rather than to allow their customers to come and pick up their orders.
Then to add insult to injury, I received an email from Campbells saying that my order was cancelled at MY request...... An astonishing lack of concern for their customers, an inflexible approach to customer service, and a complete lack preparedness. Very Poor!
December 12, 2022
Unprompted review
Reply from Campbells Prime Meat
We sincerely apologise for the negative experience you had with us. As a food manufacturing business we are not able to allow members of the public to visit our facilities due to health and safety legislation. This is why we were unfortunately not able to allow for customer pickups.
We were also unable to answer the phone due to the high volume of calls. We understand that this is disappointing and we apologise again unreservedly.
Unfortunately, the ongoing strike action by Royal Mail and the knock-on effect on the parcel industry had a negative impact on our business. As a result, we were unable to guarantee delivery for some of our Christmas orders. We attempted to partner with another courier, but due to the difficulties with delivering perishable goods, this was not possible.
We made the difficult decision to give as much notice as possible to our customers and refund their orders so that they could make alternative arrangements. We felt that this was the best course of action rather than running the risk of not being able to deliver Christmas dinners closer to the day.
As soon as the decision was made, we sent a message from our Managing Director to all customers affected by the decision explaining the situation, an email was sent regarding the cancellation of the order, and the orders were refunded as soon as possible. We can confirm that your order has been refunded.
We apologise again for any inconvenience and disappointment. It was an extremely difficult decision for us to make, and we understand the impact it has had on our customers.
ordered and paid for my xmas dinner in…
ordered and paid for my xmas dinner in october....now its been cancelled by campbells,...shocking service
December 12, 2022
Unprompted review
Reply from Campbells Prime Meat
We want to express our sincere apologies for the negative experience you had with our company and the inconvenience caused by the cancellation of your order.
Unfortunately, the ongoing strike action by Royal Mail and its impact on the parcel industry have affected our ability to guarantee delivery for some of our Christmas orders. Despite our efforts to work with another courier, the added complications and impact on perishable goods made this impossible.
As a result, we made the difficult decision to give as much notice as possible to our customers so they could make alternative arrangements. Our priority is the satisfaction and safety of our customers, and we did not want to risk not being able to deliver Christmas Dinner closer to the day.
As soon as the decision was made, we sent a message from our Managing Director to all affected customers and issued refunds as soon as possible. We understand the impact this has had on our customers and offer our most heartfelt apologies for any disruption or disappointment.
I was told my order was comming on 16…
I was told my order was comming on 16 december still waiting
December 16, 2022
Unprompted review
WHERE'S MY ORDER
Products great, however customer service ridiculous and non existent!!! Order placed and I requested a delivery date in a week's time as I was away so plenty of time for them to organise. Order gets sent, on the day DPD deliver another parcel but not the one from Campbells. Tracking says delay would be resolved within 24h and its been 3 days!!! My email has been ignored, their phones don't appear to have anyone answering them as I spent 2 x 45 mins on hold one day and the next day all my calls got cut off after an automated message. This is practically STEALING MY MONEY as I paid (not to mention the insane delivery cost of £6) and did not receive anything! Get it together Campbells and sort out my missing order or you will be reported!!!
December 13, 2022
Unprompted review
Place Christmas food order back in…
Place Christmas food order back in October for delivery Dec 22nd all ok til got an email ten minutes ago saying I had cancelled my order and they would refund me , no reason why and constantly engaged.
Will never use again avoid avoid avoid!!!
December 13, 2022
Unprompted review
Reply from Campbells Prime Meat
Thank you for sharing your feedback with us. We are truly sorry for the negative experience you had with our company and the inconvenience caused by the cancellation of your order.
We want to assure you that our priority is the satisfaction and safety of our customers. Unfortunately, the ongoing strike action by Royal Mail and its impact on the parcel industry have affected our ability to guarantee delivery for some of our Christmas orders. While we tried to partner with another courier, the added complications and impact on perishable goods made this impossible.
Therefore, we made the difficult decision to give as much notice as possible to our customers so they could make alternative arrangements. We did not want to risk not being able to deliver Christmas Dinner closer to the day.
As soon as the decision was made, our Managing Director sent a message to all affected customers, an email about individual orders was sent, and we issued refunds as soon as possible. We understand the impact this has had on our customers and offer our sincerest apologies for any disruption or disappointment.
Cancelled Christmas order with lame…
Cancelled Christmas order with lame excuse a week before delivery due. Said it’s down to DPD but I ordered a gift on Friday that had to come from Scotland to Staffordshire - arrived Tuesday morning, by DPD, who are also scheduled to deliver here again tomorrow. It’s back to The Wild Meat Company next year, or Tesco.
December 12, 2022
Unprompted review
Reply from Campbells Prime Meat
Thank you for sharing your feedback with us. We are sorry that you had a negative experience regarding the cancellation of your Christmas order, and we sincerely apologise for the inconvenience this has caused.
We are not able to comment on the policies and priorities of other companies, however, due to the nature of delivering perishable goods there are some deliveries that are able to go ahead where ours cannot.
Due to the recent strike action by Royal Mail and the subsequent impact on the parcel industry, we were unfortunately unable to guarantee delivery for some of our Christmas orders. While we attempted to partner with another courier to ensure delivery, the added complications of delivering perishable goods made this impossible.
As a result, we made the difficult decision to give as much notice as possible to our customers so that they could make alternative arrangements, rather than running the risk of not being able to deliver Christmas Dinner closer to the day. As soon as the decision was made we sent a message from our Managing Director to all affected customers, emails were sent regarding the cancellation of orders, and refunds were issued as soon as possible.
We understand that this situation was difficult for both ourselves and our customers, and we once again sincerely apologise for any inconvenience or disappointment caused.
JUST HAD ENTIRE FAMILIES MEAT
JUST HAD ENTIRE FAMILIES MEAT, FISH, DELI CHRISTMAS AND NEW YEAR ORDER CANCELLED!
I AM DISABLED AND UNABLE TO SHOP SO ORDERED AND PAID EARLY
HOW DARE YOU !
HOW TGE HECK CAN I SORT THIS
MERRY CHRISTMAS!!
Answer to your reply !
As I say I am disabled, no chance of shopping around for everything in this order
Absolutely disgusted that there is no offer of compensation or earlier or later compensatory delivery!
I hope noone ever trusts you again I certainly will not!!
December 13, 2022
Unprompted review
Reply from Campbells Prime Meat
Dear Lorraine,
Thank you for leaving your feedback. We sincerely apologise for the negative experience you had with us and the inconvenience caused by the cancellation of your order.
The ongoing strike action by Royal Mail and the knock-on effect on the parcel industry have unfortunately affected our ability to guarantee delivery for some of our Christmas orders. We attempted to partner with another courier to complete these, but due to further complications and the impact on perishable goods, this was not possible.
As a result, we made the difficult decision to give as much notice as possible to our customers and provide them with the opportunity to make alternative arrangements. Our priority is the safety and satisfaction of our customers, and we did not want to risk not being able to deliver Christmas Dinner closer to the day.
As soon as the decision was made, we sent a message from our Managing Director to all affected customers, an email about the cancellation of orders, and issued refunds as soon as possible.
This was a challenging situation for our business, and we understand the impact it has had on our customers. We offer our sincerest apologies for the disruption and disappointment.
Placed an order and paid in full in…
Placed an order and paid in full in October for Christmas dinner
Yesterday I received a global email notification my order was cancelled and I would receive a refund....when????
3 hours on hold unable to speak to anyone...a bland unhelpful response this morning stating they are busy and can't guarantee a call back.
All local butchers have closed their order books....M&S have closed their order books....
So having tried to have a stress free time by ordering a pack containing the meat and accompaniments for delivery fresh 2 days before xmas I am now left rushing round trying to buy everything despite Campbells still having my money.
No offer of any compensation from Campbells....extremely angry and disappointed!
December 12, 2022
Unprompted review
Reply from Campbells Prime Meat
Dear Jane,
Thank you for leaving your feedback, and we are very sorry you have had a negative experience with us on this occasion. Unfortunately, the ongoing strike action by Royal Mail and the knock-on effect on the parcel industry have negatively affected us. This means we have been unable to guarantee delivery for some of our Christmas orders.
We attempted to partner with another courier to guarantee delivery for those dates but again due to the knock-on effect and the further complications surrounding delivering perishable goods this was not possible.
We therefore made the difficult decision to give as much notice as possible to our customers to prevent further disappointment, and give them time to make alternative arrangements. We felt that this was preferable to running the risk of not being able to deliver Christmas Dinner closer to the day.
As soon as the decision was made we sent a message from our Managing Director to all customers affected by the decision, an email was sent regarding the cancellation of the order, and the orders were refunded as soon as possible. We can confirm that our order has been refunded. We also very sorry that you were unable to contact us by phone.
This was an incredibly difficult situation for us, and the impact this has had on our customers has been devastating. We hope that you can understand our decision and we apologise unreservedly for any inconvenience or disappointment.
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