Camping World UK Reviews 

17,750
TrustScore 4 out of 5

4.1

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Review summary

Created with AI, based on recent reviews

Evaluating 634 reviews, reviewers had a great experience with this company. Customers frequently praise the helpful and knowledgeable staff, who provide excellent advice when people are selecting items, such as awnings or tents. Reviewers also appreciate the range of available products and the ease of the buying process. However, some people mentioned difficulties with orders, specifically citing delays in receiving items or issues with promptly receiving refunds after returns. A few other people also felt negative experiences regarding product quality after use, like a burst seam on a tent. Some consumers reported problems with delivery timelines going beyond what was initially communicated.

What people talk about most

Product

Consumers find product to be positive, highlighting the massive range and good customer service. Reviewers... See more

Order

Clients share ambiguous opinions on order, as experiences vary significantly between buyers. Some consumers... See more

Staff

Users describe positive interactions with staff, highlighting helpful and friendly service both in store and... See more

Delivery service

People report ambiguous experiences with delivery_service. While many reviewers expressed frustration over... See more

Refund

Customers consistently note negative experiences with refund processes, describing the situation as stressful... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Found what I was looking for using the search bar. Item came up and I read all information that was provided. Added this to my basket, was very happy that a 10% discount offer popped up, which I took... See more

Rated 5 out of 5 stars

Fabulous sales person (Matt) who answered all our questions on the equipment we were interested in and then Liv at the till who was so helpful in putting the order through the till for us. We attended... See more

Rated 5 out of 5 stars

Xav helped us. He was amazing and showed us all different tents untill we got want I wanted. Liv surved us as was very friendly and recommended some more items we didn't think about

Rated 5 out of 5 stars

Ease of ordering. Good value. Didn't wait too long on delivery. Nice T-shirt. Just what I was wanting as a gift for a relative.


Company details

  1. Camping Store
  2. Men's Clothing Store
  3. Outdoor Clothing and Equipment Shop
  4. Shoe Store
  5. Winter sport Store
  6. Women's Clothing Store

About Camping World UK

Written by the company

Camping World is a UK based retailer for camping and outdoor goods. The company stocks the largest range of the latest camping and outdoor accessories and ships to most worldwide destinations.


Camping World also sells a full range of cold weather clothing and snow boots throughout the winter season.


Camping World has specialist stores in the South East of England, offering the largest outdoor tent displays in the UK.


A family-run company, Camping World offers exceptional customer service, the lowest online prices and widest product range from trusted brands.



Contact info

4.1

Great

TrustScore 4 out of 5

18K reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 50% of negative reviews

Typically replies within 1 week

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4.1

All reviews

(17,750)

768 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

Placed a order for two Isabella sun…

Placed a order for two Isabella sun loungers with camping world uk at the time of ordering it stated 3-5 working days delivery
As soon as I made the purchase I received a email saying there was a problem at the warehouse and my items were going to be delayed but was promised I would get them before the 15th they never arrived so I cancelled and requested a refund that I’m still waiting for
So Iv now instructed my credit card provider to issue a section 75
The whole experience using camping world has been a complete nightmare and would never use again
Iv been lied to and fobbed off from the moment I placed my order

May 30, 2026
Unprompted review
Camping World UK logo

Reply from Camping World UK

Hi David, can you share your Order ID so I can look into the details and resolve anything outstanding for you

Rated 1 out of 5 stars

Not a very good company to deal with at…

Not a very good company to deal with at all, Ordered an awning to be told its not in stock but due in to them in 3-4 days so waited still nothing contacted them again via email was told they were working hard to get my order sorted and shipped this was 4 weeks since the initial order, In the end i cancelled the order and went somewhere else and was told a refund would take 14 working days and still no refund after 20 working days and they still saying its been processed !! not a very good experience

June 21, 2026
Unprompted review
Rated 1 out of 5 stars

Months on, no refund

Another review here as there is still no progress getting a refund from this company. Ordered in January. No items by mid March, even though meant to be delivered in 5-7 days. They had no timeline on when goods would be delivered. Requested a refund. Said it was sent for a refund in March. No refund by May. Multiple emails, WhatsApp messagea and reviews here finally got me an email from them which told me they were investigating my refund and looking into it all. When I heard nothing and left another review and sent another email, I was contacted to be asked not to leave another review or email as everytime I complained it opened a new investigation and it was just prolonging things for me so it was a case of we will contact you, don't contact us. That was over a month ago. Still nothing. Nearly 2k they have of my money. Preparing all documents for the financial ombudsman.
Order Confirmation: ID 849545

June 20, 2026
Unprompted review
Rated 1 out of 5 stars

Item never received despite being…

Item never received despite being advertised as having a 2–3 day delivery from their warehouse. After numerous emails, they asked me to provide the latest acceptable delivery date, but even that date passed without the item being delivered or any follow-up from the company.

I was ultimately forced to cancel my order due to the lack of communication and failure to meet their promises. Based on my experience, I would not buy from them again and would urge others to exercise caution before ordering.

June 2, 2026
Unprompted review
Camping World UK logo

Reply from Camping World UK

I'm sorry we weren't able to get this to you before your trip. I can see we tried and kept you informed all the way, but in the end you had to cancel

Rated 1 out of 5 stars

Very hard to get a refund

Ordered a awning in April had to cancel due to item not coming into stock for another month after been told it was on the way than to be told they wouldn’t have it for another month Cancelled order on the 10th of may still waiting for refund keep being told its been lodged in my bank and still no sign of it dispute now be raised with my bank very bad customer service

May 10, 2026
Unprompted review
Camping World UK logo

Reply from Camping World UK

Hi Martina, sorry to read of your experience. However, I can see this has already been refunded to you. Thanks, Marcus

Rated 1 out of 5 stars

cancelled an order after enquiring…

cancelled an order after enquiring about delivery.still waiting for a refund 6 months later .chat was useless.contact number not in use. this is my 4 th order canceled because of non delivery or contact .stay away from online orders

June 12, 2026
Unprompted review
Camping World UK logo

Reply from Camping World UK

What's you Order ID please?

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