The company dealt with the request to provide draw down funds efficiently. Took longer than anticipated which caused some concern in case the completed form hadn’t been received. If an email or text... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I have an annuity with Canada Life and have been experiencing issues with HMRC in relation to the taxation situation. I asked Canada Life to provide details to back up my claim, which they did relat... See more
Company replied
It was so nice to speak to a real person about my investment. Nancy was really helpful regarding my query about withdrawals and was also able to change my address easily to my new temporary addres... See more
Company replied
As a Mortgage Adviser it can be difficult navigating lender criteria, I had a case with tricky area for the property. I want to thank Trevor Hanson for helping to speak to underwriting and for all his... See more
Company replied
Company details
- Non-Bank Financial Service
- Fund Management Company
- Income Protection Insurance Company
- Mortgage Lender
- Retirement Scheme Provider
- Term Life Insurance Provider Company
Written by the company
At Canada Life, we provide retirement, investment and protection solutions to individuals, families and businesses. We work in partnership with financial advisers to help customers to make more of life. Because we understand that financial security gives our customers the financial freedom and wellbeing that comes with it. We’re proud of our heritage, our values and our people. In 1903 we opened our first office in London, and in over a century we’ve built a strong and resilient business in the UK. Let’s build financially secure futures together.
Contact info
Level 37, 22 Bishopsgate, EC2N 4BQ, London, United Kingdom
- 0345 606 0708
- Customer.Services@canadalife.co.uk
- www.canadalife.co.uk
4.3
Excellent
1K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Reply from Canada Life UK
Hi Mr Hutchinson,
Thank you for taking the time to leave us this feedback. We really do appreciate it, and I’m pleased to hear that you’re happy with your pension and the deal you’ve received.
All the best,
Helen
Good service but won't release the title deed over 5 months
An elderly family member took out a loan with this company independently, and overall the service must have been fine, as we later found out the elder had actually taken out 5 loans against the property with this company.
All the loans have been fully repaid, but it's been over 5 months and the company is still holding the title deed and hasn't released it yet. This has caused a lot of hassle and certainly a very high solicitor bill (by chasing up the title deed).
That said, we've contacted customer service, and they have always been polite. We're just hoping the title deed issue gets sorted out soon so this matter can finally be resolved.
June 8, 2026
Unprompted review
Reply from Canada Life UK
Hi Nicole,
Thank you for taking the time to leave us this feedback. We really do appreciate it, and I’m pleased to hear that you’ve found our customer service team polite, while also sorry to hear about the delays and inconvenience caused with the release of the title deeds. This isn’t the experience we want to provide, and we understand how frustrating this must be.
If you’re happy to, please email customer.experience@canadalife.co.uk with your policy details and contact details, and we’ll get in touch to look into this further.
All the best,
Helen
Very good communication
Very good communication. When I emailed several times, I always had a prompt email back.
May 14, 2026
Reply from Canada Life UK
Hi Denise,
Thank you for taking the time to leave us this feedback. We really do appreciate it, and I’m delighted to hear that you experienced prompt and clear communication whenever you got in touch.
All the best,
Helen
Everything was explained and ensured.
Everything was explained and ensured I did understand what was going on, I was fully aware of what was happening and the first payment arrived as assured on time.
Thinking it would be a daunting task to sort out my pension but it ended up a much easier process which was much appreciated.
March 31, 2026
Reply from Canada Life UK
Hi Kevin,
Thank you for taking the time to leave us this feedback. We really do appreciate it, and I’m delighted to hear that everything was clearly explained and that you felt confident throughout the process, with your first payment arriving as expected.
All the best,
Helen
1 you listen to people
1 you listen to people
2 you act straight away
3 nothing too much troublr
June 5, 2026
Reply from Canada Life UK
Hi John,
Thank you for taking the time to leave us this feedback. We really do appreciate it, and I’m delighted to hear that you felt listened to, received a quick response, and found the team helpful throughout.
All the best,
Helen
Seamless annuity purchase
What an impressive experience we have just had with Retirement Line and Canada Life. Buying an Annuity with hard-earned pension savings is a daunting prospect. We've been very impressed with the prompt and caring approach of the Retirement Line team, and the follow-up with Canada Life, who provided a very competitive quote. Alison and Lucy at Retirement Line kept us updated constantly through the process and immediately dealt with any queries we had. The process can take some time, but was efficiently handled, taking a week less than anticipated. I'd recommend it to anyone.
May 1, 2026
Reply from Canada Life UK
Hi there,
Thank you for taking the time to leave us this feedback. We really do appreciate it, and I’m delighted to hear that you had such a positive experience when purchasing your annuity, and that both Retirement Line and our team were able to support you so well throughout the process.
All the best,
Helen
Sorry
Sorry, I can't give assessment because I'm in long term holiday until 20 of October!
June 5, 2026
Reply from Canada Life UK
Hi Richard,
Thank you for taking the time to leave us this feedback. We really do appreciate it.
If there is anything you do need from us whilst you are away, please email customer.experience@canadalife.co.uk with your policy details and contact details, and we will get in touch.
All the best,
Helen
Kept informed
June 1, 2026
Reply from Canada Life UK
Hi Tom,
Thank you for taking the time to leave us this feedback. We really do appreciate it, and I’m pleased to hear that you felt kept informed throughout.
All the best,
Helen
I actually arranged this through the…
I actually arranged this through the Retirement Desk. However Canada Life provided the product I wanted.
May 4, 2026
Reply from Canada Life UK
Hi Christopher,
Thank you for taking the time to leave us this feedback. We really do appreciate it, and I’m pleased to hear that you were able to find the right product for your needs through the Retirement Desk.
All the best,
Helen
Misleading letter
The letter advising me that the annuity had been set up was misleading, incorrect and missing vital information. I had to wait about 30 minutes to speak with an advisor who was able to clarify things - to a point- I still had to check my bank account twice before the money actually came in. Not a good start with this company.
May 21, 2026
Reply from Canada Life UK
Hi Irena,
Thank you for taking the time to leave us this feedback. I’m sorry to hear about your experience and that the information provided in your letter was unclear and caused confusion, as well as the difficulty you faced when trying to get clarification. This isn’t the experience we want our customers to have, and we appreciate you bringing it to our attention.
If you’re happy to, please email customer.experience@canadalife.co.uk with your policy details and contact details, and we’ll get in touch to look into this further.
All the best,
Helen
Their payments are always made on time…
Their payments are always made on time and have done for a few years.
June 1, 2026
Reply from Canada Life UK
Hi Michael,
Thank you for taking the time to leave us this feedback. We really do appreciate it, and I’m pleased to hear that your payments have been made consistently on time over the years.
All the best,
Helen
It is taking far too long for Canada…
It is taking far too long for Canada Life to release funds, up to 30 days, and form are sent by post, it is archaic in the 21st century. I am very disappointed
May 29, 2026
Reply from Canada Life UK
Hi Quentin,
Thank you for taking the time to leave us this feedback. I’m sorry to hear that you’ve experienced delays in receiving your funds and found the process frustrating. This isn’t the experience we want to provide, and we appreciate you bringing this to our attention.
If you’re happy to, please email customer.experience@canadalife.co.uk with your policy details and contact details, and we’ll get in touch to look into this for you.
All the best,
Helen
Very helpful and a pleasure to deal with
May 18, 2026
Reply from Canada Life UK
Hi Lesley,
Thank you for taking the time to leave us this feedback. We really do appreciate it, and I’m delighted to hear that you found us helpful and a pleasure to deal with.
All the best,
Helen
Change AdfdressIf all companies were this good life…
If all companies were this good life would be a lot easier!
May 20, 2026
Reply from Canada Life UK
Hi Andrew,
Thank you for taking the time to leave us this feedback. We really do appreciate it, and I’m delighted to hear that you found the process straightforward and had such a positive experience with us.
All the best,
Helen
Great value investment opportunities
Moved over to Canada life through my finacial adviser so at the moment still early days but so far quick and easy to deal with and offer good value . No problems at all so far , so on my experience would highly recommend
May 1, 2026
Reply from Canada Life UK
Hi Steve,
Thank you for taking the time to leave us this feedback. We really do appreciate it, and I’m delighted to hear that your experience so far has been quick and easy, and that you’re finding good value through your investment.
All the best,
Helen
very simple to make payments
very simple to make payments. professional and flexible product
May 7, 2026
Reply from Canada Life UK
Hi Eric,
Thank you for taking the time to leave us this feedback. We really do appreciate it, and I’m happy to hear that you found making payments simple and that you’re pleased with the professionalism and flexibility of the product.
All the best,
Helen
Fixed term income plan
I spent a long time on the phone as the process was not explained clearly, and I did not really understand what was happening throughout.
After eventually receiving the paperwork, I discovered that someone else’s Key Facts document had been included, which was very concerning from a data protection and confidentiality perspective.
Overall, the experience was confusing and poorly handled.
May 29, 2026
Reply from Canada Life UK
Hi,
Thank you for taking the time to leave us this feedback. I’m sorry to hear that you found the process unclear and that your experience was frustrating, particularly regarding the documentation you received. We take concerns like this seriously and would like the opportunity to look into what’s happened.
If you’re happy to, please email customer.experience@canadalife.co.uk with your policy details and contact details, and we’ll get in touch to review this further.
All the best,
Helen
Reply from Canada Life UK
Hi Anthony,
Thank you for taking the time to leave us this feedback. We really do appreciate it, and I’m pleased to hear that you found the service excellent and the team very helpful.
All the best,
Helen
Very good company
May 7, 2026
Reply from Canada Life UK
Hi Mrs Gosnell,
Thank you for taking the time to leave us this feedback. We really do appreciate it, and I’m pleased to hear that you think so positively of us as a company.
All the best,
Helen
Awful experiance
Awful experiance, Canada Life use an emergy tax code dispite having your correct code, I suspect it's easier for them than to do their due diligence. HMRC send them your tax code each year so even if only a small part of your drawdown should be subjected to tax they charge you the upper tax limit using the emergency tax code. One has to ask does this save them money ?.Also to send a simple email takes them three weeks from request. I would never advise anyone to use Canada Life.
April 27, 2026
Reply from Canada Life UK
Hi there,
Thank you for taking the time to leave us this feedback. I’m sorry to hear about your experience and understand how frustrating this situation must be. We’d like the opportunity to review this further for you. If you’re happy to, please email customer.experience@canadalife.co.uk with your policy details and contact details, and we’ll get in touch to investigate this in more detail.
All the best,
Naomi
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.