Canada Post Reviews 

I asked for a replacement key for my mailbox on 27th April 2026.The lock was changed on 29th April and the delivery notice was given to me same day, which states that I can collect the keys at the post office next day after 1300 hours. Today is 5th May, and still no key at the designated post office. Privatize Canada post now.

Refused to deliver multiple times.

Why does Canada Post even exist? People are better off using FedEx or UPS. Canada Post is a waste of Canadian tax payer’s money. But hey, like most government employees, they are useless and get paid the big bucks for it. That’s our world today. No consequences for the unionized workers. They should’ve let them dry up on their last strike.

Packages are never delivered, only pickup notices left. This has been going on for 2 years with the same postie. Have complained 3 times with no resolution. Confronted the postie and he lied to my face that he always tried to contact me before leaving pickup notice which never happens. CP needs a complete overhaul.

Don't even bother saying package will arrive by the end of the day. Theres always some sort of issue with these guys.
Charge out the ass to expedite packages and it takes the same amount of time to deliver.
How can it arrive in town and not show up the same day, when I can drive a circle around my town in 5 minutes?

I was constantly told that my package would arrive at end of day the following day when i entered the tracking number, but this went on for over a week with no package delivered and well past the estimated delivery date - then the tracker started telling me there was a delay due to a transportation delay. (a delay due to a delay)

After fighting with an AI over the phone trying to give it a simple tracking number verbally, i was finally put through to a live person, who really couldn’t provide any more information about what happened to my package, but at least filed for an investigation.

The investigation concluded, Canada Post had determined about s month into delivery that the product was not scanned and therefore no delivery had taken place (my product had not been delivered because it had not been delivered).

Writing to the ombudsman was equally useless because rather than receive an explanation as to why my shipment had been lost, he/she/it replied that since i was not the sender I could not request compensation - something i never asked for!

No wonder this company is in financial trouble.Their service is unbelievably terrible,from their tracking to their to the speed something moves across the country,Would not use but did nit have a choice from the sender. Seven days with no tracking update and could have walked it as far as it has moved.Brutal.

I sent a package with Canada Post to Belgrade, Serbia. On the receipt stated: will arrive in 9 days or I would get a refund. It is already a month, never arrived and no refund because it is stuck in Serbia's customs. So NO REFUND. What a disgrace! Had to send it again, this time with DHL and it arrived just fine in 4 days. NEVER EVER USE CANADA POST for international destinations. USELESS!!!!

As a business we have to send out 4 to 5 registered letters that we pay 14.39 for each. It is GUARANTEED Canada Post will lose at least 1 of these letters. This month we only had to send out 2 letters. Canada Post lost 1. Go to track the letter, put in the number .... surprise surprise. NO record of the number. WORST service ever

These folks just can NOT do their job! I get packages weekly and veryy rarely does it go the way its supposed to. Package dropped off at postal facility on monday, 3 days later finally in transit..... 3 days to scan the pkg and put it on the truck? Cmon man.. they just dont care, no wonder theyre getting shut down. This happens regularly. But i cant dogg my man dean, he's the MAN! the mail man lol. Give that guy a raise.

Canada Post is brutal they should be sold or dismantled and given to someone else

these guys should just shut down goin on strike to ask for money but theyre just horrible ive never had a smooth experience them late messed up deliveries and employees have no customer service skills just a matter of time before it shuts down good riddance

Canada post in prince george does not view mail theft as a federal crime anymore and does nothing to enforce it.

From Canada post online store I
Bought $40 of stamps to be delivered instead of going to the post office because I'm old with a disability.

They came to within 100 ft of me to leave a note for me to pickup my order at the drug store.
Truly unbelievable CRAP service.
Never give Canada post ANY business.

Expect your mail to disappear unless you pay for a tracked package. That's what happened to the last couple of things I mailed.

So I had ordered a package from eBay back on April 1st, the package came from Los Angeles, California, USA and the delivery process in the USA was really fast, went from LA to Chicago in under a day and was processed a day later too, then it get shipped to Canada Post in Mississauga the delivery process from that to the package coming to Windsor (where I live) was quick, my problem occurs when I was told that my package would arrive on the 17th of April when I was available, but then the package got delayed to the 20th with no warning whatsoever, the 20th is a day I'm not available on as I now have to find someone who can pick up my package for me on Monday otherwise I have to go to one of the facilities where my package is being held at, another issue I have is that when I had placed my order I had never gotten a warning that I was going to have to pay Duty and taxes on my package, I wish they could've warned me about it instead of showing it last minute.

Really frustrating to see one side of the world get efficient services only for it to be let down by Canada Post's terrible shipping times and inability to not be misleading.

UPS or FedEx (from my experience) wouldn't have rested till I got my package. If you have the option to avoid Canada Post, AVOID it is not worth the hassle.

Customer support sucks too, the AI is more helpful than the actual support workers which says a LOT about how much effort they truly put into working.

UPDATE: Package got delayed again :D, it was said to arrive on the 20th and now it's delayed to the next day, avoid this service and use something else ASAP

I am highly disappointed I've been waiting for my package I have been tracking it for a week now this morning it told me it was arriving in between 930-130 now I received message saying it's not coming until next week now of I knew this was gonna happen I would've sent it threw a more reliable company at this point I dont trust canada post anymore there word isn't solid to there customers it's a big game to a company you would think would have more pride in there representation I'm highly upset about this more so at myself for not trust ups which was my other option never again will I use canada post nor suggest them to anyone I know using a delivery service

The delivery times are extremely long. A pkg out for delivery in Sudbury Ontario takes 2 days to get to Capreol Ontario, 45 minutes away. They are constantly delayed and I never receive my pkgs on time. Annoying and frustrating to say the least

Once again, Canada Post fails to deliver a parcel to my community box, says it's delivered but the box is empty AGAIN! I've lost track of how many times they've failed to do the one thing they're supposed to do...Deliver mail! What a joke, NEVER use them, use a reliable service from any other parcel delivery service.

This whole process of opening a service ticket to try and find my parcel is just a delay tactic while Canada Post hopes the lost or stolen parcel turns up. In the meantime, they send automated emails to both parties asking for information that has mostly already been submitted to make it seem like they are actually trying to do something.
There is someone somewhere who knows the truth about what happened to this large parcel. And, as expected, I was not given any kind of report on when and where my parcel actually disappeared off the Canada Post system even though I requested that information. The only thing that will relieve the stress and frustration of this bad experience would be to have someone else care about what happened to my daughter’s parcel besides me and her.