I spent a lot of time reviewing options for car hire within multiple sites, all offering various deals, but none could match what Canadian Affair could do. They even included the very important 'suppl... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Booked a trip this autumn. Really looking forward to the holiday in September. Initially I spoke and emailed Kasey and then completed the booking with Mark. Both were professional yet... See more
Company replied
Just booked a Pacific to the Rockies trip for September 2026. Daniel at Canadian Affair couldn’t have been more helpful. He patiently answered my many questions and has tailored a perfect holiday for... See more
Company replied
Your booking agent Joanne Buckley was a fountain of knowledge when it came to organising our holiday to Nova Scotia. Nothing was too much trouble and Joanne was able to offer us alternative solutions... See more
Company replied
Company details
Written by the company
Our fantastic new office space in London Paddington is bright, modern and ready to welcome you. Settle down in our comfortable seats as a Canada Travel Expert talks you through all the fine details of your big trip. Between your passionate travel consultant and an interactive TV screen, there will be plenty of inspiration.
Welcome to Canada
Written by the company
- Talk to us today
- Canada is epic and rich in adventures. A destination of discovery that has something for everyone. As the UK’s award-winning Tour Operator that specialises in travel to Canada, we are dedicated to creating exceptional, once in a lifetime experiences. Whether you opt for one of our tried and tested iconic itineraries or a tailor-made trip to suit your exact needs, you are sure to return with memories that will last a lifetime. Speak to our Canada Travel Experts to help you book your dream holiday: 0207 616 9167
- The Canada Travel Experts
- We’ve spent more than 25 years exploring Canada, seeking out the things we think you’ll love. Every visit ensures we keep our finger on the pulse to maintain our intimate knowledge of the country, from its cities and wildernesses to the best places to eat. When you book with us, you book with the experts.
- World-class partners
- You’ll be able to choose holidays from our world-class partners like Holland America Line cruises, Rocky Mountaineer train tours, Fairmont hotels and Avis car hire. We handpick the companies we work with to make sure you have a quality and reliable experience.
- Tailor-made experiences
- Visit our website and you’ll find carefully curated tours with flights, vehicle hire, hotels and our favourite locations included in the package. But the best part? All our tours can be tailor-made. Just call us to explore your options and talk through the sights you’d love to see. We’ll make sure you don’t miss a thing.
- Award-winning holidays
- Thanks to the votes of our happy customers, we’ve received gongs at the British Travel Awards for the last four years in a row, including the Gold Award for Best Holiday Company to Canada (Large) and the Silver Award for Best Rail Holiday Company (Large).
- Price Match Guarantee
- Canada has been our business since 1995. Our strong and enduring relationships with suppliers mean we can promise you unbeatable prices. In the rare eventuality you find the same Canadian holiday elsewhere for cheaper, we'll match it. That way you're guaranteed the best price on all our holidays, every time.
- UK-based travel consultants
- Our advisors are our greatest asset. Call them yourself and you’ll soon find that their passion and enthusiasm for Canada is infectious. Whether you’re planning a special anniversary, a family getaway or the retirement trip of a lifetime, our advisors will bring your holiday dreams to life.
Contact info
1st floor, 10 Eastbourne Terrace, W2 6LG, London, United Kingdom
- 0207 616 9167
- mail@canadianaffair.com
- www.canadianaffair.com
4.5
Excellent
4K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Have just booked a flight to Calgary…
Have just booked a flight to Calgary with Canadian Affair had an issue with payment, called on number issued on website and got Mark, he made the booking and payment effortless and quick and with a great personality .
What a pleasure speaking to Mark a really nice Scots man. Thank you Mark.
June 17, 2025
Unprompted review
Reply from Canadian Affair
Good afternoon,
Thank you for your kind review and your kind feedback.
We appreciate your kind comments about our Travel expert Mark we are really delighted and thrilled to hear this.
We know your time is valuable and really appreciate you taking the time to provide this feedback.
We hope you have a great time when you go on vacation to Canada.
Kind Regards
Allan
Customer Service
Mark Carson
Mark Carson, the representative that I dealt with, was exceedingly helpful in putting the itinerary together. This included providing a recommendation for a longer stay in one of the resorts and some culinary establishments in Banff from his own experiences in Canada.
June 2, 2025
Reply from Canadian Affair
Good afternoon,
Thank you for your kind review and your kind feedback.
We appreciate your kind comments about our Travel expert Mark we are really pleased to hear this.
We know your time is valuable and really appreciate you taking the time to provide this feedback.
Kind Regards
Allan
Customer Service
Reply from Canadian Affair
Good afternoon,
Thank you for your kind review and your kind feedback.
We appreciate your kind comments about our Travel expert Karen we ar pleased to hear this.
We know your time is valuable and really appreciate you taking the time to provide this feedback.
Kind Regards
Allan
Customer Service
Making a holiday booking was easy and…
Making a holiday booking was easy and straightforward. Everything I asked got a answer. Daniel was very helpful with tips and suggestions. Much appreciated
May 29, 2025
Reply from Canadian Affair
Good afternoon,
Thank you for your kind review and your kind feedback.
We appreciate your kind comments about our Travel expert Daniel we are extremely pleased to hear this.
We know your time is valuable and really appreciate you taking the time to provide this feedback.
We hope you have a great holiday when you go on your vacation.
Kind Regards
Allan
Customer Service
Customer service with a smile
Customer service with a smile. Went above and beyond to help us to book the right holiday.
Thank yoy
May 23, 2025
Reply from Canadian Affair
Good afternoon,
Thank you for your kind review and your kind feedback.
We appreciate your kind comments about our Travel experts we are delighted to hear this.
We know your time is valuable and really appreciate you taking the time to provide this feedback.
We hope you have a great holiday when you go on your trip.
Kind Regards
Allan
Customer Service
The booking was made so easy and the…
The booking was made so easy and the representative was very knowledgeable and pleasant.
May 22, 2025
Reply from Canadian Affair
Good afternoon,
Thank you for your kind review and your kind feedback.
We appreciate your kind comments about our Travel experts we are happy to hear this.
We know your time is valuable and really appreciate you taking the time to provide this feedback.
We hope you have a great holiday when you go on your trip.
Kind Regards
Allan
Customer Service
Great holiday planning support
Adele helped us through, what to us, was a fairly complex package holiday. Her knowledge of the region and her patience with all our questions gave us great confidence in the support we did, and could, expect from Canadian Affair. So far, great service and extremely helpful, thank you Adele.
May 23, 2025
Reply from Canadian Affair
Good afternoon,
Thank you for your kind review and your kind feedback.
We appreciate your kind comments about our Travel expert Adele we are thrilled to hear this.
We know your time is valuable and really appreciate you taking the time to provide this feedback.
We hope you have a great holiday when you go on your trip.
Kind Regards
Allan
Customer Service
In the round
In the round, the CA service has been very good, and hopefully we can look forward to their support if we have any complications.
My only criticism at this point is that service delivery by 'team' means you are frequently communicating with different people and re-rehearsing our itinerary.
May 12, 2025
Reply from Canadian Affair
Good morning,
Thank you for providing valuable feedback. If you could kindly e-mail your booking reference number to mail@canadianaffair.com and a member of our customer service will review the concerns raised regarding rehearsing itinerary.
Kind Regards
Allan
Customer Service
Excellent service as usual from the…
Excellent service as usual from the friendly people at Canadian Affair. So many varied options, whether it’s a package deal or bespoke. Great prices too!
May 9, 2025
Reply from Canadian Affair
Good morning,
Thank you for your kind review and your kind feedback.
We appreciate your kind comments about our Travel experts this is the level of service we expect at Canadian Affair.
We know your time is valuable and really appreciate you taking the time to provide this feedback.
Kind Regards
Allan
Customer Service
Excellent response from Karen Dougan…
Excellent response from Karen Dougan who listened to our requests and helped us plan the trip with great advice and care
April 18, 2025
Reply from Canadian Affair
Good morning,
Thank you for your kind review and your kind feedback.
We appreciate your kind comments about our Travel expert Karen we are thrilled to hear this.
We know your time is valuable and really appreciate you taking the time to provide this feedback.
We hope you have a great holiday when you go on your travels.
Kind Regards
Allan
Customer Service
Many thanks to Karen and the team at…
Many thanks to Karen and the team at Canadian Affair for all their helpand pllanning for our family's forthcoming holiday to Canada. Nothing was too much trouble.
April 14, 2025
Reply from Canadian Affair
Good morning,
Thank you for your kind review and your kind feedback.
We appreciate your kind comments about our Travel expert Karen we are thrilled to hear this.
We know your time is valuable and really appreciate you taking the time to provide this feedback.
We hope you have a fantastic holiday when you go on your travels.
Kind Regards
Allan
Customer Service
Thanks for your help.
February 13, 2025
Reply from Canadian Affair
Good morning,
Thank you for your kind review and your kind feedback.
We appreciate your kind comments about our Travel experts we are happy to hear this.
We know your time is valuable and really appreciate you taking the time to provide this feedback.
Kind Regards
Allan
Customer Service
Fantastic Booking Experience …
The whole booking experience from start to end was made so easy by Jemma, she answered every and any questions I had and was very patient and knowledgeable
April 17, 2025
Reply from Canadian Affair
Good morning,
Thank you for your kind review and your kind feedback.
We appreciate your kind comments about our Travel expert Jemma we are thrilled to hear this.
We know your time is valuable and really appreciate you taking the time to provide this feedback.
Kind Regards
Allan
Customer Service
Mark was amazing
Mark was amazing. Friendly, knowledgeable and very efficient. Would defo use again
April 17, 2025
Reply from Canadian Affair
Good morning,
Thank you for your kind review and your kind feedback.
We appreciate your kind comments about our Travel expert Mark we are delighted to hear this.
We know your time is valuable and really appreciate you taking the time to provide this feedback.
Kind Regards
Allan
Customer Service
VERY HELPFUL STAFF
April 2, 2025
Reply from Canadian Affair
Good Afternoon,
Thank you for your kind review and your kind feedback.
We appreciate your kind comments about our Travel experts we are happy to hear this.
We know your time is valuable and really appreciate you taking the time to provide this feedback.
Kind Regards
Allan
Customer Service
Amazing help from Adele
Amazing help from Adele, got our trip sorted with no fuss and within budget.
April 4, 2025
Reply from Canadian Affair
Good Morning,
Thank you for your kind review and your kind feedback.
We appreciate your kind comments about our Travel experts Adele we are delighted to hear this fantastic feedback and we will pass this on.
We know your time is valuable and really appreciate you taking the time to provide this feedback.
We hope you have a great holiday when you go on your trip.
Kind Regards
Allan
Customer Service
Alaska Holiday
Alaska Holiday
With my wife and two good friends we wanted an itinerary of our choosing i.e. places visited and time spent at each place, including a 7 night cruise from Vancouver, a Rocky Mountaineer gold class journey to Jasper, Lake Louise etc, 14 nights overall. Also, from Calgary we wanted to stop in Montreal to visit family whilst our friends flew directly home to London.
Having tried two of our usual travel agents, who were not flexible with their itineraries, a friend recommended Canadian Affair. From my first conversation with them, I knew they were well experienced with all things Canada. They arranged all of our wishes and enhanced them with suggestions from their own experiences. Totally satisfied and happy to recommend them.
March 20, 2025
Reply from Canadian Affair
Good morning,
Thank you for your kind review and your kind feedback.
We know your time is valuable and really appreciate you taking the time to provide this feedback.
We are thrilled you had a great trip on your vacation.
Kind Regards
Allan
Customer Service
Rv trip…
Lots of detailed information to help with the booking process this will be the 3rd time I’ve used Canadian affair to book an RV. Trip
March 27, 2025
Reply from Canadian Affair
Good afternoon,
Thank you for your kind review and your kind feedback.
We know your time is valuable and really appreciate you taking the time to provide this feedback.
We hope you have a great holiday when you go on your trip.
Kind Regards
Allan
Customer Service
Please clone Mark Carson :)
I’ve just had a call with Mark Carson, because I wanted to discuss changing my flights. He was amazing!! Mark was very professional, courteous and friendly. It made such a change to have a proper, (and effective) conversation with a call centre associate. My call was answered very quickly as well, which was another lovely surprise. Please clone Mark Carson throughout all call centres :)
March 24, 2025
Unprompted review
Reply from Canadian Affair
Good afternoon,
Thank you for your kind review and your kind feedback.
We appreciate your kind comments about our Travel experts Mark we are delighted to hear this fantastic feedback and we will pass this on.
We know your time is valuable and really appreciate you taking the time to provide this feedback.
We hope you have a great holiday when you go on vacation.
Kind Regards
Allan
Customer Service
Reply from Canadian Affair
Good Afternoon,
Thank you for your kind review and your kind feedback.
We appreciate your kind comments about our Travel experts we are happy to hear this kind feedback this is the level of service we expect.
We know your time is valuable and really appreciate you taking the time to provide this feedback.
Kind Regards
Allan
Customer Service
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.