Transaction to purchase was abit uneasy, but turned out to be truthful in all aspects. My sales person was up front about everything, no extra surprizes upon delivery. Delivery personal were friendly,... See more
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Great salesman! Rob Adams exceeded our expectations and listened to what it was we were looking for when it came to selecting our next washer and dryer. He guided us through the process of selecting o... See more
Company replied
The delivery guys were incredible they were quick, pleasant and explained every question that was asked. They cleaned up all the packing and took it with them. I used my Maytag YMED4205SW to... See more
They were able to help us quickly and get exactly what we needed. When we got home and panicked that the fridge would not get in the door, they answered questions quickly via email and phone. And the... See more
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Company details
- #3 of 6 best companies in Appliance Store
About Canadian Appliance Source - Barrie
Written by the company
Canadian Appliance Source, founded in 2008, has developed into a forerunner of modern appliance retail. Our model is unique in that our focus has always been on providing our customers with the personalized, thoughtful help and advice of an appliance specialist. Whether online or in-store, CAS customers receive knowledgeable advice, expert service, and quality appliances at exceptional prices. Our goal is to leave each customer with the certainty they made the right choice buying from us.
Now with more than 40 locations, our mission has grown to be the largest national appliance retailer in Canada. However, we will be a coast-to-coast retailer with a difference: we will still offer each customer that same personalized advice and unique in-store experience. We will do this by maintaining the exemplary level of training each sales associate receives; we will do this by ensuring every member of the CAS team shares our values of respect, responsibility, and commitment to customer satisfaction. We will do this by empowering everyone in our company to provide our customers with the expertise they deserve. CAS has always stood apart from the competition, and as we grow, we will continue to do so. We now have the resources, the ability, and most importantly, the drive to be the best appliance retailer in Canada.
Although we have grown in size, we have never lost our focus on creating our unique, customer-centric, in-store experience. Each CAS store has a boutique feel, features streamlined, modern displays, and customers are serviced by personable, knowledgeable staff. We pay attention to the details to make the shopping experience as pleasant as possible.
We know that buying major household appliances can feel like a big commitment, and there’s often a lot of confusion or outdated information online regarding return terms and hidden fees with Canadian Appliance Source.
Based on our recent video update (you can reference the file named "Official Canadian Appliance Source Return Policy 60-Day Returns & ZERO Restocking Fees"), we want to clear the air and lay out our Return Policy as simply and directly as possible so you can shop with complete peace of mind.
The Core Return Terms for Unused Items
- 60-Day Full Refund Window: You have a full 60 days from purchase to initiate a return or exchange.
- $0 Restocking Fees: We do not charge any restocking fees on eligible returns. - Original Packaging Requirement: To qualify for this standard return, the product must be returned in its original packaging.How to Process a Return
- Keep Your Packaging (For Standard Returns): If you simply changed your mind, ensure the appliance remains in its original box/packaging.
- Initiate the Return: Reach out to our rCanadian Appliance Source Returns Portal - https://www.canadianappliance.ca/returns or customer Service within the 60-day window (or immediately if your item arrived damaged/defective, Do not plug in or use it) and we shall process your return accordingly.What If Your Product is Damaged or Defective?
We want to make sure that you are fully aware that if your product arrives damaged or is not working, the standard policy rules above do not apply to you.
If you receive a defective or damaged appliance, you are completely exempt from the standard return restrictions; you have 48 hours from the day of delivery to report any damage or any issue with your appliance on our dedicated online support for returns at https://www.canadianappliance.ca/returns
Contact info
468 Bayfield St, Unit 2, L4M5A2, Barrie, ON, Canada
- 7059996074
4.8
Excellent
3K reviews
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From first contact to final delivery…
From first contact to final delivery everything was handled profesionally. Our knowledgeable sales rep. (Jason Boyer) made our experience informative, fun, convenient and we were completely satisfied with our selection. The delivery team were prompt, careful and tidy. I would highly recommend CAS - Barrie.
August 19, 2026
Jason was very accommodating
Jason was very accommodating. Price was fair. Delivery guys were great. So far, so good.
August 18, 2026
The delivery guys were incredible they…
The delivery guys were incredible they were quick, pleasant and explained every question that was asked.
They cleaned up all the packing and took it with them.
I used my Maytag YMED4205SW today and it put my other dryer to shame.
It was affordable as well!
August 21, 2026
Unprompted review
May use AI-assist with repliesRead more
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Jason always gives good service
Jason always gives good service, would call him again.
August 16, 2026
Reply from Canadian Appliance Source - Barrie
Hi Louise,
We are so happy to hear that you had such a positive experience with Jason. We appreciate you sharing your feedback and look forward to assisting you again.
CAS
No high pressure sales but helpful…
No high pressure sales but helpful advice. Delivery and removal of old fridge efficient and timely
August 16, 2026
Reply from Canadian Appliance Source - Barrie
Hi Sonja,
We're so pleased to hear you received helpful advice without any pressure. It's great to know that the delivery and removal of your old fridge were efficient and timely. Thank you for your positive feedback!
CAS
Nathan was very knowledgeable
Nathan was very knowledgeable. He made the purchase very easy. The delivery guys were very friendly and funny.
August 16, 2026
Reply from Canadian Appliance Source - Barrie
Hi Margo,
Thank you for the great feedback! We’re glad Nathan made your purchase easy and that our delivery team provided a friendly experience. We truly appreciate your business and look forward to serving you again. Please recommend CAS to your family and friends!
CAS
Great fast and friendly service …
Great fast and friendly service from beginning to end! Highly recommend!
August 15, 2026
Reply from Canadian Appliance Source - Barrie
Hi Yvonne,
We are so pleased to hear that you experienced great, fast, and friendly service from beginning to end. We truly appreciate your high recommendation!
CAS
Excellent service..They made sure…
Excellent service..They made sure everything was in perfect shape thank you
August 15, 2026
Reply from Canadian Appliance Source - Barrie
Hi Ken,
Thank you for your wonderful review! We're delighted to hear that our service was excellent and that everything was in perfect shape. We truly appreciate your business.
CAS
Great appliances great quality…
Great appliances great quality fantastic customer service
I have been buying appliances.
From canadian appliance for 8 years and
I've been satisfied
February 27, 2026
Reply from Canadian Appliance Source - Barrie
Hi Georgia,
Thank you for your wonderful review! We're so pleased to hear about your satisfaction with our appliances, quality, and fantastic customer service over the past eight years. We truly appreciate your continued business!
CAS
Free delivery, but damaged goods
We ordered fridge, range and dishwasher. Only the dishwasher arrived in packaging. The range has an inch long, fairly deep dent that looks like it was made by a sharp object in the stainless steel just below the cooktop. The fridge has a crushed corner along one of the top/side edges. We noticed the crushed corner the day after the fridge was delivered. We put in a repair/replace claim, but since our old fridge had been taken away, we went ahead and put groceries and INSULIN (my son is a Type 1 Diabetic) inside. The returns department requested interior photos, and then denied our claim because the fridge had been “used” for about 24 hours. If the old fridge is gone and we weren’t allowed to use the new one, how exactly were we supposed to store life-saving medication until the claim process was complete? Won’t bother with this company in future.
August 14, 2026
Reply from Canadian Appliance Source - Barrie
Dear Customer,
Thank you for sharing your feedback with us.
We are sincerely sorry to hear that your appliances arrived damaged. Please note that Canadian Appliance Source does not manufacture these products.
They are unboxed at the time of delivery to allow customers the opportunity to inspect them. In cases where appliances are accepted and put into service, we are generally unable to accept returns.
We can confirm that your refund for the compensation has been processed. If you require further assistance, please let us know.
Sincerely,
CAS
Trusting experiance
Transaction to purchase was abit uneasy, but turned out to be truthful in all aspects. My sales person was up front about everything, no extra surprizes upon delivery. Delivery personal were friendly, knew exactly what to do for install and set up, took away the old unit for recycle
August 14, 2026
Reply from Canadian Appliance Source - Barrie
Hi Ron,
Thank you for your review! We're so glad to hear that despite an initial unease, your experience turned out to be positive and transparent. It's wonderful that our salesperson was upfront and that our delivery team provided friendly, efficient service, including the removal of your old unit.
CAS
Jason was wonderful
Jason was wonderful, very helpful and definitely made an impression for us to come back when we are in need of an appliance. Thank you for making this so easy for us!
August 14, 2026
Reply from Canadian Appliance Source - Barrie
Hi Tammy,
Thank you for your wonderful feedback! We're so pleased to hear that Jason was very helpful and made such a great impression, making your experience easy. We truly appreciate your business and look forward to serving you again.
CAS
Great salesman!
Great salesman! Rob Adams exceeded our expectations and listened to what it was we were looking for when it came to selecting our next washer and dryer. He guided us through the process of selecting our next appliances and took care of the rest! Both LG appliances are working great and we are thrilled with them.
August 5, 2026
Reply from Canadian Appliance Source - Barrie
Hi Peter,
Thank you for your wonderful review! We're so glad to hear that Rob exceeded your expectations and provided excellent guidance in selecting your new appliances. It's fantastic to know you are thrilled with your new washer and dryer. We truly appreciate your business and look forward to serving you again!
CAS
Both sales reps,Rico Miron who handled…
Both sales reps, Rico Miron who handled the sale and Sam Cichelli who processed the final payment, were knowledgeable and friendly and made the entire process go well .
August 10, 2026
Reply from Canadian Appliance Source - Barrie
Hi Jeff,
Thank you for your wonderful review! We're so pleased to hear that our sales team was knowledgeable and friendly, making your entire process go smoothly. We truly appreciate your business.
CAS
The representative knew his product…
The representative knew his product well, allows time for questions, gives sound suggestions, allows time to process the information. The delivery staff were respectful and showed pride in there job representing the company in a positive light. To shows collaboration. Thank you for the service.
August 12, 2026
Reply from Canadian Appliance Source - Barrie
Hi Madelaine,
Thank you for your wonderful feedback! We're so pleased to hear that our representative was knowledgeable and provided sound suggestions, allowing you ample time to process information. It's also fantastic to know that our delivery staff were respectful and took pride in their work, representing us positively. We truly appreciate your business and look forward to serving you again.
CAS
Delivered the day I wanted and delivery…
Delivered the day I wanted and delivery guys were great
August 5, 2026
Reply from Canadian Appliance Source - Barrie
Hi Diane,
We're so pleased to hear that your delivery was on your preferred day and that our delivery team provided excellent service! Thank you for your positive feedback.
CAS
First very pleased
First, salesman very helpful
Second, delivery on time and they did exactlly what was promised. I will definitely shop at Canadian Appliance again
August 11, 2026
Reply from Canadian Appliance Source - Barrie
Hi Evan,
Thank you for your wonderful review! We're so pleased to hear that our salesperson was very helpful and that your delivery was on time and exactly as promised. We truly appreciate your business and look forward to serving you again.
CAS
Easy to order on line
Easy to order on line. The instructions are lacking however and hard to find appropriate usage on line. Delivery was on time but they left it for me to hook up although I stall was to be included.
July 23, 2026
New Frigidaire fridge not working since delivery.
Our Frigidaire fridge arrived on time, but it doesn't work! There is power to it, since the interior light is on, but after two days of being plugged in, it still wasn't even remotely cold. We called the CAS after delivery number, and received an email stating they had opened a claim with Frigidaire, and were waiting to hear back from Frigidaire. It's been two days since that email, and we have not yet heard back from anyone. So we have a brand new fridge that doesn't work. We sincerely hope we hear back very soon and that this issue can be resolved. This brand new but not working fridge should be replaced, since a brand new fridge that didn't work from the time it was delivered, should not need a repair already. So as of now we are very disappointed, and still waiting.
August 6, 2026
Reply from Canadian Appliance Source - Barrie
Dear L. Spalla,
Thank you for leaving your feedback. We are sorry you have experienced issues with your new unit.
Our After Sales team is currently working with Electrolux to have your unit replaced. You can expect to hear from them as soon as we receive authorisation from Electrolux to exchange your fridge.
We apologise for the delay, we are working to resolve this as soon as possible.
Sincerely,
CAS
The salesman Jason
The salesman Jason, was informative and helpful and delivery and pickup of my old fridge was scheduled in a timely matter. Jason also helped with a customer service matter that was resolved very quickly. We would have bought our gas dryer there also but they couldn’t order us a propane conversion kit. I recommend this company and will order from them I the future.
August 1, 2026
Reply from Canadian Appliance Source - Barrie
Hi,
Thank you for sharing your experience! We’re glad Jason was able to assist you and ensure everything was handled smoothly. We truly appreciate your business and recommendation, and we look forward to serving you again in the future. Please feel free to tell your family and friends about CAS!
CAS
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