Canadian Appliance Source - Brampton Reviews 

The salesperson was very good at answering all my questions regarding the model of fridge that I purchased. He explained the shipping procedure, warranty available and delivery schedule. He emphasized the importance of checking dimensions of the kitchen cabinet opening and even verified the size specs of my old fridge in order to determine that the new one would fit. He also verified the fridge arrived on time and was in good condition.
Delivery guys were polite and efficient removing and installing the new appliance.

Sales team is great. They have enough knowledge about product. Also happy to assist customer with any questions they may have.

This is our second purchase from this company. The service is fast, friendly and helpful. I appreciated having the warranty details explained so clearly. We purchased a dishwasher and had the old one picked up for free.

Great service

I couldn't remove my old washer dryer and I was told by the sales agent that I could disassemble my existing washer dryer and that it wouldn't be a problem for them to do the haul away if it was in pieces. When they came, they said they couldn't take it if it wasn't in one piece.

The salesman was very helpful and knowledgeable about the product.
Thank you!

Great experience from start to finish.
Sales person Imran Ahmed was very polite and professional. Tracking of my order was efficient and helpful. Delivery people were careful and proficient .

If you want to wait months on a back order, concerning a necessity like a fridge, to stop food from spoiling, with 0 feedback from CAS, unless you initiate it yourself; This is the company for you. If you want to finally facilitate a delivery for your necessity, have it delivered only to find out that when you plug it in, it doesn’t work; This is the company for you. If you want to report the malfunction to CAS, and have to wait 4 days before they “review” and send notice in whether they will exchange your malfunctioning product, after they’ve had your payment in full for over a month: by all means call CAS for your next appliance need. If you want to deal for hours with customer service while your food purchases Rot, only to find out that you have to wait some more, while your appliance is paid in full, call these guys. Keeping in mind: They have the “right to refuse” any exchange or refund based on their policy (not the law) and absolutely will keep you waiting while costing you stress, time and money over the simplicity of sourcing and delivering a fridge.

Great company to deal with
Friendly and informative!!
Will definitely be back
Dealt with both Brampton store on phone and Whitby store I/p

Second great experience with CAS, great stock, communications, service, personal service, overall a wonderful shopping time. Worked with Ray through fast, courteous communications, he took care of everything, we just paid and now waiting for the appliance and installation, easy! Thank you Ray and CAS!!!

Everything well, customer service was great and deliver was on time. Highly recommended

i have extended warranty on my washer calling for service call only in french limited english speaking must call back numberous times and still havent got any help

Worst delivery in 17 years…..
I’ve been using CAS for 17 years and we have now come to the end of our relationship as far as items delivered.
My last delivery was to a condo unit. Their “track delivery” Is the worst. At 11:00am, I was 7 deliveries away. At 12:45, I was the next delivery. I received a call at 2:24pm from the team. They was waiting at the loading door. Standing at the concierge’s desk, I advised the truck had arrived. At 2:29pm, I received a call from dispatch the truck would only wait another 10 mins.
The 2 unboxed the washer/dryer combo unit, and tossed the box to the of the truck, leaving it for their magic cleaning team to arrive.
After installing the new unit, the 2 disappeared, leaving the existing units in the hallway, just outside of the unit.
So much for “free haul away” of the old appliances.
Being a Condo, I was now left with removing the old units from the hallway, and cleaning debris the driver and his minion left at the loading entrance.
According to security, this “cracker jack” delivery team is the worst the condo has dealt with - ever.
“Hello Costco, I understand you’ll price match appliances…..AND you have free ‘White Glove’ delivery service?”

Very nice experience with CAS back in July with Sales rep - Iran Ahmed who was knowledgeable and gave me a good discount on my microwave and trim kit.
And today the pick up date is not at my convenience, so I've contacted Customer Care rep - Sonia Clair for a reschedule. she did the change very quickly and emailed me the new pick up note right away
I would certainly return to CAS whenever in need

I purchased a kitchenaid gas range from CAS and my contact was Francis Pakianthan. He was very helpful and knowledgeable.
The range was delivered on time and as promised. The only negative comment is that once the purchase is made and delivered there is no follow up by CAS. It is as if you are just a number.

Arwyn Bheekhoo was very helpful in supplying me with a copy of my invoice, which a need to complete a request from Bosch. Arwiyn was very pleasant and efficient. It was a pleasure.

Thank you for your fast, friendly and effective service Minousha.

Extremely Disappointed with Canadian Appliances

I purchased multiple appliances from Canadian Appliances three years ago, including a washer, dryer, and a pedestal. The pedestal was delivered incomplete, and for three years, we’ve been struggling to resolve this issue despite paying in full over two years ago. Their service team has visited twice, and they've attempted to ship replacement parts, but nothing works. The pedestal remains unusable, taking up space and adding to our frustration.

Their after-sales service is atrocious, with no accountability from the sales manager or support team. Once they’ve made the sale, they stop caring about the customer. Based on this experience, I strongly advise against purchasing anything from this company.

Date: 29-Jan-2025

Dear CAS Team,

Thank you for your response. However, I am extremely disappointed that this issue is still unresolved after more than two years.

Your After-Sales Team has been "in touch" with me for this entire period, yet no concrete action has been taken. On November 12, 2024, after discussions between your After-Sales Team and the installation team regarding the missing parts, I was promised a complete replacement of the appliance. Despite my continuous follow-ups, instead of resolving the issue, I was repeatedly asked to provide pictures and contact details—information that should have already been documented in your records.

It is frustrating to see that a single service request has remained open and unresolved for two years. Should any customer have to wait this long for a simple replacement? I expect a definitive resolution and a firm commitment on when the full replacement will be provided and installed.

Please escalate this matter immediately and provide a concrete update on when I can expect the promised resolution.

Looking forward to your prompt response.
Thanks