Ray was wonderful. He showed me a few fridges and answered all my questions. Thank you Ray for making my shopping experience smooth & seamless. The gentlemen who delivered my fridge were profe... See more
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I bought a washer from C A. This was a very pleasant experience. CA rep Thevakumar Delakshan helped me deciding washer suitable for my use and offered a good deal.
Company replied
Great customer service that allowed me to buy what I needed quickly and have delivery the next day! Delivery people arrived within the window and made removal of the old appliance easy.
Company replied
The associates are friendly and knowledgeable. We have always found exactly what we are looking for when we visit the store.the prices are fair and the products are good.
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Company details
- #3 of 6 best companies in Appliance Store
About Canadian Appliance Source - Brampton
Written by the company
Canadian Appliance Source, founded in 2008, has developed into a forerunner of modern appliance retail. Our model is unique in that our focus has always been on providing our customers with the personalized, thoughtful help and advice of an appliance specialist. Whether online or in-store, CAS customers receive knowledgeable advice, expert service, and quality appliances at exceptional prices. Our goal is to leave each customer with the certainty they made the right choice buying from us.
Now with more than 40 locations, our mission has grown to be the largest national appliance retailer in Canada. However, we will be a coast-to-coast retailer with a difference: we will still offer each customer that same personalized advice and unique in-store experience. We will do this by maintaining the exemplary level of training each sales associate receives; we will do this by ensuring every member of the CAS team shares our values of respect, responsibility, and commitment to customer satisfaction. We will do this by empowering everyone in our company to provide our customers with the expertise they deserve. CAS has always stood apart from the competition, and as we grow, we will continue to do so. We now have the resources, the ability, and most importantly, the drive to be the best appliance retailer in Canada.
Although we have grown in size, we have never lost our focus on creating our unique, customer-centric, in-store experience. Each CAS store has a boutique feel, features streamlined, modern displays, and customers are serviced by personable, knowledgeable staff. We pay attention to the details to make the shopping experience as pleasant as possible.
We know that buying major household appliances can feel like a big commitment, and there’s often a lot of confusion or outdated information online regarding return terms and hidden fees with Canadian Appliance Source.
Based on our recent video update (you can reference the file named "Official Canadian Appliance Source Return Policy 60-Day Returns & ZERO Restocking Fees"), we want to clear the air and lay out our Return Policy as simply and directly as possible so you can shop with complete peace of mind.
The Core Return Terms for Unused Items
- 60-Day Full Refund Window: You have a full 60 days from purchase to initiate a return or exchange.
- $0 Restocking Fees: We do not charge any restocking fees on eligible returns. - Original Packaging Requirement: To qualify for this standard return, the product must be returned in its original packaging.How to Process a Return
- Keep Your Packaging (For Standard Returns): If you simply changed your mind, ensure the appliance remains in its original box/packaging.
- Initiate the Return: Reach out to our rCanadian Appliance Source Returns Portal - https://www.canadianappliance.ca/returns or customer Service within the 60-day window (or immediately if your item arrived damaged/defective, Do not plug in or use it) and we shall process your return accordingly.What If Your Product is Damaged or Defective?
We want to make sure that you are fully aware that if your product arrives damaged or is not working, the standard policy rules above do not apply to you.
If you receive a defective or damaged appliance, you are completely exempt from the standard return restrictions; you have 48 hours from the day of delivery to report any damage or any issue with your appliance on our dedicated online support for returns at https://www.canadianappliance.ca/returns
Contact info
30 Great Lakes Dr., Unit 110, L6R2K7, Brampton, ON, Canada
- 9054991866
4.7
Excellent
2K reviews
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Repect how they treat me was good
Repect how they treat me was good
Delivery was great other place was telling me a week i when somewhere esle they have attitude maybe because of my skin color so they judge me
March 15, 2026
Reply from Canadian Appliance Source - Brampton
Hi Brian,
Thank you for sharing your experience. We’re so glad to hear that you felt respected and well-treated at CAS, and that your delivery went smoothly.
We truly appreciate your business and are committed to providing every customer with fair, professional, and courteous service. CAS looks forward to serving you again in the future—please feel free to recommend us to your family and friends!
CAS
Reply from Canadian Appliance Source - Brampton
Hello Joanne,
We’re glad our team could provide support and ensure a smooth installation for you. We look forward to serving you again soon!
All the best,
CAS
Fast and careful delivery
We did have great service from this store. Fast delivery as well. Recommended.
March 12, 2026
Reply from Canadian Appliance Source - Brampton
Hello Daniel,
We’re glad everything was quick and efficient for you! We look forward to welcoming you back soon.
All the best,
CAS
The 2 men brought the appliances into the house.
The 2 men brought the appliances into the house and hooked them up efficiently, quickly and they worked.
March 18, 2026
Reply from Canadian Appliance Source - Brampton
Hi Barry,
Thank you for sharing your experience and for choosing CAS—we truly appreciate your business! We’re glad to hear our delivery team brought your appliances in efficiently and got everything set up so quickly.
It’s wonderful to know they worked perfectly right away. We’d love the opportunity to serve you again in the future, and if any friends or family need appliances, we’d sincerely appreciate you recommending CAS.
Thanks again, and we look forward to helping you next time!
CAS
Brij Ray rocks as always
Brij Ray rocks as always. He is one stop solution not only for me but all in my friend circle. He has been serving us past many years not only at Canadian Appliance Source but not matter where he works. Thank you Mr Ray!!
March 18, 2026
Reply from Canadian Appliance Source - Brampton
Hi Ashokkumar,
Thank you so much for your amazing feedback and for your continued support—you truly make Brij Ray and the whole CAS team feel appreciated! It’s wonderful to hear that he’s been such a reliable resource for you and your friends over the years, no matter where he’s worked.
We’re grateful to have customers like you and would love the opportunity to serve you again in the future. If any friends or family are looking for appliances, we’d sincerely appreciate you recommending CAS.
Thanks again, and we look forward to helping you and your circle for many years to come!
CAS
We were attended to immediately.
We were attended to immediately.
Fahad Islam was very thorough at explaining different opinions.
Nothing about my experience left me confused.
March 18, 2026
Reply from Canadian Appliance Source - Brampton
Hi Julia,
Thank you so much for your kind feedback and for choosing CAS—we truly appreciate your business! We’re thrilled to hear that Fahad Islam provided clear and thorough guidance, leaving you confident in your decisions.
It’s always our goal to make the appliance-buying experience smooth and stress-free. We’d love the opportunity to serve you again in the future, and if any friends or family are looking for appliances, we’d sincerely appreciate you recommending CAS.
Thanks again, and we look forward to helping you next time!
CAS
I would like to take this opportunity…
I would like to take this opportunity to thank Sales Representative Fahad Islam for his outstanding expertise in helping me select my new Whirlpool Washer The delivery associates were also very courteous and did a fantastic job. I would highly recommend CAS.
March 17, 2026
Reply from Canadian Appliance Source - Brampton
Hi Sandra,
Thank you so much for your thoughtful review and for choosing CAS—we truly appreciate your business! We’re thrilled to hear that Fahad Islam’s expertise made selecting your new Whirlpool Washer a smooth and confident experience.
It’s also wonderful to know our delivery team provided courteous and professional service while getting everything set up perfectly.
We’d love the opportunity to serve you again in the future, and if any friends or family are looking for appliances, we’d sincerely appreciate you recommending CAS.
Thanks again, and we look forward to helping you next time!
CAS
Smooth Experience & Amazing Delivery, but Pricing Felt Inconsistent
4⭐️ overall experience.
I already knew which washing machine I wanted, and one staff member helped me finalize everything over email after I first connected with him through the chat on the website. The process itself was smooth, quick, and hassle-free.
They offered next-day delivery, and the delivery team were absolutely amazing and so kind. They truly went above and beyond.
The only reason I’m giving 4 stars instead of 5 is the pricing experience. I had asked for the lowest possible price upfront to avoid any back and forth. I was initially given a price in the chat, but when I followed up the next day by email (without mentioning it was me), I was quoted a higher price. When I pointed it out, I was told the rebate was no longer available. However, after I mentioned another company had offered me a lower price (with a later delivery date), he was then able to match that price, including the same rebate he had just said wasn’t available.
I didn’t love that part of the experience, but aside from that, everything else was seamless and well handled.
March 8, 2026
A+++ Service from Jay and CAS
Jay Atalia made the entire process go smoothly. He answered all our questions and offered us a very competitive price. He was a pleasure to deal with. CAS will be seeing our business again in the near future.
March 10, 2026
Reply from Canadian Appliance Source - Brampton
Hi Walter,
Thank you so much for your kind words and for choosing CAS—we truly appreciate your business! We’re delighted to hear that Jay Atalia made the process smooth, answered all your questions, and provided a competitive price.
It’s wonderful to know your experience was so positive, and we look forward to serving you again soon. If any friends or family need appliances, we’d sincerely appreciate you recommending CAS.
Thanks again, and we can’t wait to assist you next time!
CAS
We had a pleasant and smooth experience…
We had a pleasant and smooth experience from purchasing to delivery.
March 15, 2026
Reply from Canadian Appliance Source - Brampton
Hi,
Thank you for your feedback! We’re glad to hear that your experience with CAS—from purchasing to delivery—was pleasant and smooth.
We truly appreciate your business and look forward to assisting you again in the future. Please feel free to recommend us to your family and friends—we’d be happy to help them as well!
CAS
Salesperson good, delivery not good.
Salesperson at store was good and helpful.
Delivery not so great. Came to door and without even a Hi asked where he was putting fridge. Spun old fridge around on my tile floor making scratching noises the whole way. Brought new one in and plugged in without taking any of the packing materials out. They drove off leaving without a basic "bye" and left large pieces of Styrofoam in my driveway.
March 14, 2026
Reply from Canadian Appliance Source - Brampton
Dear Tracy,
Thank you for sharing your feedback with us. We appreciate both your positive and constructive comments.
We are sincerely sorry to hear that your delivery experience did not meet your expectations.
Please be assured that we have shared your feedback with our home delivery management team for further review and investigation.
Should you require further assistance, please do not hesitate to contact us.
sincerely,
CAS
Company delivered dryer in alloted…
Company delivered dryer in alloted time frame and removed old dryer
March 14, 2026
Reply from Canadian Appliance Source - Brampton
Hi Larry,
Thank you for your feedback! We’re glad to hear that CAS delivered your dryer on time and efficiently removed your old unit.
We truly appreciate your business and look forward to assisting you again in the future. We’d also be grateful if you shared your experience with family and friends. Thanks again for choosing Canadian Appliance Source!
CAS
Ray is my go-to man for appliances
Ray is my go-to man for appliances. I have been buying through him for year. CAS selection and prices are great. His advice is appreciated. Payment is easy. Delivery to come.
March 13, 2026
Reply from Canadian Appliance Source - Brampton
Hi Joe,
Thank you for your review and for your continued loyalty! We're thrilled to hear that Ray has been your go-to for appliances over the years and that you value his advice and service. It’s also great to know you appreciate our selection, pricing, and easy payment process.
We truly appreciate your business and look forward to completing your upcoming delivery and assisting you again in the future. Please feel free to recommend CAS to your family and friends as well. Thanks again for your support!
CAS
Great prices
Great prices. Free removal of old appliance. Next day delivery! What more could you ask for?
March 12, 2026
Reply from Canadian Appliance Source - Brampton
Hi Cameron,
Thank you for the great review! We're glad to hear that you were happy with the pricing, the free removal of your old appliance, and the next-day delivery. Making the process easy and convenient for our customers is always our goal.
We truly appreciate your business and look forward to assisting you again in the future. Please feel free to recommend CAS to your family and friends as well. Thanks again for your support!
CAS
great service and knowledge
March 11, 2026
Reply from Canadian Appliance Source - Brampton
Hi Donald,
We are so glad you were satisfied with our service and expertise! Thank you for sharing your positive experience with us; we appreciate it greatly.
CAS
Brijesh Ray was our account executive…
Brijesh Ray was our account executive and he is very knowledgeable about the products.
March 9, 2026
Reply from Canadian Appliance Source - Brampton
Hi Muntaser,
Thank you for your review! We’re glad to hear that Brijesh Ray was able to provide knowledgeable guidance and support during your appliance selection. His expertise is something we truly value, and it’s great to know it made a positive impact on your experience.
We sincerely appreciate your business with Canadian Appliance Source and look forward to helping you again in the future. Please feel free to share your experience with family and friends who may be looking for appliances—we’d be happy to assist them too!
CAS
Satisfaction of needs based product
Great customer service.
Great help to client in selecting appliances based on their needs.
Customer appreciation can be improved with courtesy of offering client to sit and offering tea/ coffee while discussing.
March 10, 2026
The Refrigerator that we purchase is very good
The salesperson was great and did satisfy us by getting the delivery date quick and smooth.
The people that delivered were also nice
March 2, 2026
Reply from Canadian Appliance Source - Brampton
Hi Rui,
Thank you for your kind review! We’re happy to hear that our salesperson was able to secure a quick and smooth delivery for you, and that our delivery team made a positive impression as well. Providing efficient and friendly service is exactly what we aim for at Canadian Appliance Source.
We truly appreciate your business and look forward to assisting you again in the future. Please feel free to share your experience with family and friends who may also be looking for appliances—we’d be glad to help them too!
CAS
Delivery person were not careful
Delivery person were not careful. Did minor damage (paint + dent) to kitchen frame. Need to repaint whole Kitchen frame.
March 8, 2026
Amazing overall highly recommend
Best price, location close by, amazing sales team and delivery as promised including set up and removal of old dryer. Could track location on line.
February 28, 2026
Reply from Canadian Appliance Source - Brampton
Hi Susan,
Thank you for your wonderful review! We're delighted to hear that our pricing, convenient location, and dedicated sales team made your experience a positive one. It’s also great to know that the delivery, setup, and old dryer removal went smoothly, and that our online tracking added convenience for you.
We truly appreciate your business with Canadian Appliance Source and are thrilled you had a seamless experience. We look forward to assisting you again in the future, and please don’t hesitate to share your experience with family and friends who may be looking for appliances!
CAS
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