Ray was wonderful. He showed me a few fridges and answered all my questions. Thank you Ray for making my shopping experience smooth & seamless. The gentlemen who delivered my fridge were profe... See more
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See what reviewers are saying
I bought a washer from C A. This was a very pleasant experience. CA rep Thevakumar Delakshan helped me deciding washer suitable for my use and offered a good deal.
Company replied
Great customer service that allowed me to buy what I needed quickly and have delivery the next day! Delivery people arrived within the window and made removal of the old appliance easy.
Company replied
The associates are friendly and knowledgeable. We have always found exactly what we are looking for when we visit the store.the prices are fair and the products are good.
Company replied
Company details
- #3 of 6 best companies in Appliance Store
About Canadian Appliance Source - Brampton
Written by the company
Canadian Appliance Source, founded in 2008, has developed into a forerunner of modern appliance retail. Our model is unique in that our focus has always been on providing our customers with the personalized, thoughtful help and advice of an appliance specialist. Whether online or in-store, CAS customers receive knowledgeable advice, expert service, and quality appliances at exceptional prices. Our goal is to leave each customer with the certainty they made the right choice buying from us.
Now with more than 40 locations, our mission has grown to be the largest national appliance retailer in Canada. However, we will be a coast-to-coast retailer with a difference: we will still offer each customer that same personalized advice and unique in-store experience. We will do this by maintaining the exemplary level of training each sales associate receives; we will do this by ensuring every member of the CAS team shares our values of respect, responsibility, and commitment to customer satisfaction. We will do this by empowering everyone in our company to provide our customers with the expertise they deserve. CAS has always stood apart from the competition, and as we grow, we will continue to do so. We now have the resources, the ability, and most importantly, the drive to be the best appliance retailer in Canada.
Although we have grown in size, we have never lost our focus on creating our unique, customer-centric, in-store experience. Each CAS store has a boutique feel, features streamlined, modern displays, and customers are serviced by personable, knowledgeable staff. We pay attention to the details to make the shopping experience as pleasant as possible.
We know that buying major household appliances can feel like a big commitment, and there’s often a lot of confusion or outdated information online regarding return terms and hidden fees with Canadian Appliance Source.
Based on our recent video update (you can reference the file named "Official Canadian Appliance Source Return Policy 60-Day Returns & ZERO Restocking Fees"), we want to clear the air and lay out our Return Policy as simply and directly as possible so you can shop with complete peace of mind.
The Core Return Terms for Unused Items
- 60-Day Full Refund Window: You have a full 60 days from purchase to initiate a return or exchange.
- $0 Restocking Fees: We do not charge any restocking fees on eligible returns. - Original Packaging Requirement: To qualify for this standard return, the product must be returned in its original packaging.How to Process a Return
- Keep Your Packaging (For Standard Returns): If you simply changed your mind, ensure the appliance remains in its original box/packaging.
- Initiate the Return: Reach out to our rCanadian Appliance Source Returns Portal - https://www.canadianappliance.ca/returns or customer Service within the 60-day window (or immediately if your item arrived damaged/defective, Do not plug in or use it) and we shall process your return accordingly.What If Your Product is Damaged or Defective?
We want to make sure that you are fully aware that if your product arrives damaged or is not working, the standard policy rules above do not apply to you.
If you receive a defective or damaged appliance, you are completely exempt from the standard return restrictions; you have 48 hours from the day of delivery to report any damage or any issue with your appliance on our dedicated online support for returns at https://www.canadianappliance.ca/returns
Contact info
30 Great Lakes Dr., Unit 110, L6R2K7, Brampton, ON, Canada
- 9054991866
4.7
Excellent
2K reviews
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Reply from Canadian Appliance Source - Brampton
Hi Narender,
We're happy to hear that the sales, removal, and installation process went smoothly. We appreciate your positive feedback and are glad we could help.
CAS
Reply from Canadian Appliance Source - Brampton
Hi Armaan,
We are happy that you had such an awesome experience with us, and we appreciate you mentioning our great pricing!
CAS
Imran was helpful and the delivery team…
Imran was helpful and the delivery team was careful and on time, however, when we had a problem with the Whirlpool dryer we purchased, due to their return policy, we are left to deal with the manufacturer even though it is just a week since the dryer was delivered.
April 19, 2026
Reply from Canadian Appliance Source - Brampton
Dear John Selesnic,
Thank you for taking the time to share your feedback. We’re very sorry to hear about your experience.
For functional concerns, appliances are covered under the manufacturer’s warranty, and service or repair is handled directly through the manufacturer. That said, we recognize this can be inconvenient and we sincerely apologize for the frustration caused.
If you require any assistance coordinating with the manufacturer, please feel free to reach out to aftersales@caslp.ca with your order details.
Sincerely,
CAS
Fahad Islam was amazing from start to…
Fahad Islam was amazing from start to finish. Very patient, knowledgeable and attentive. The delivery company drivers were outstanding and professional. The actual delivery company was great but one thing that they can improve on is give the customers better options of times for the day customers selected for delivery. Finding out the night before the delivery time is not always feasible. Other than that....10+
April 19, 2026
Reply from Canadian Appliance Source - Brampton
Hi Joe,
Thank you so much for your thoughtful review! We’re thrilled to hear that Fahad provided such patient, knowledgeable, and attentive service from start to finish—it truly means a lot to our team.
We also appreciate your kind words about the delivery drivers and overall experience, as well as your constructive feedback regarding delivery time windows. That’s very helpful, and we’ll certainly consider it as we continue to improve our service.
Thank you again for choosing CAS—we genuinely value your business and look forward to serving you again in the future. Please don’t hesitate to share your experience with family and friends!
CAS
Reply from Canadian Appliance Source - Brampton
Hi DC,
We're happy you had a great experience with our prices, team, and delivery. Thank you for your positive feedback; we appreciate it.
CAS
Reply from Canadian Appliance Source - Brampton
Hi Al- Maruf,
We're glad you had a great experience. Thank you for sharing your positive feedback with our team!
CAS
Your employees are most helpful but…
Your employees are most helpful but unfortunately I’m not pleased with the Maytag washing machine purchased…….however I am pleased with the Maytag dryer
April 9, 2026
Best Appliance Supplies
Right from the start, buying appliances through CAS has been easy. Our sales rep (Sam G) has been extremely helpful with the best prices I have seen anywhere. Delivery has always been excellent.\ and on the rare occasion I chose pickup the process has always been smooth and efficiently handled.
April 7, 2026
Reply from Canadian Appliance Source - Brampton
Hi Harold,
Thank you for taking the time to share your experience and for choosing CAS—we truly appreciate your business! We're glad to hear Sam G was able to provide helpful guidance and competitive pricing, and that the overall process has been smooth for you.
It’s great to know both our delivery and pickup options have met your expectations and made things easy from start to finish. We’ll be sure to pass along your kind words to Sam and the team.
We look forward to serving you again in the future. If friends or family are in need of appliances, we’d be grateful if you shared your experience with CAS.
Thanks again for your continued support!
CAS
Great customer service from Mr Dee.
Great customer service from Mr Dee.
Knowledgeable on all aspects of my purchase.
April 13, 2026
Reply from Canadian Appliance Source - Brampton
Hi Roma,
Thank you for your kind feedback! We’re delighted to hear that Mr. Dee provided great customer service and was knowledgeable throughout your purchase.
We truly appreciate your business and are glad we could assist you. We look forward to serving you again in the future, and we’d be grateful if you shared your experience with family and friends.
Thank you for choosing CAS!
CAS
I bought cook range very bad quality…
I bought cook range very bad quality and after 3 days top glass cracked and went to back to store other sales person behaviour so bad . First experience so bad and in future never buying anything from this store .
April 10, 2026
Reply from Canadian Appliance Source - Brampton
Dear Tara Chahal,
Thank you for taking the time to share your feedback. We’re very sorry to hear about your experience. This is not the level of service we aim to provide, and we sincerely apologize.
Please reach out to aftersales@caslp.ca with your order details so our team can review the situation and assist you further. We appreciate the opportunity to help resolve this for you.
Sincerely,
CAS
The sales rep Jay was very good at…
The sales rep Jay was very good at pointing out my options when I was purchasing my new clothes washer. Price was better than most stores.
Delivery service was quick and smooth. Great set up and haul away of old appliance.
March 31, 2026
Reply from Canadian Appliance Source - Brampton
Hi Margaret,
Thank you for the fantastic review! We’re so glad to hear Jay was able to clearly walk you through your options and help you find the right washer at a great price. It’s also great to know the delivery, setup, and haul-away all went smoothly—that’s the kind of experience we strive for.
We truly appreciate your business and your kind words. We look forward to helping you again in the future, and if any friends or family are shopping for appliances, we’d be grateful if you kept CAS in mind.
Enjoy your new washer, and we hope to serve you again soon!
CAS
Reply from Canadian Appliance Source - Brampton
Hi Shan,
We're glad you found our service awesome and timely! We appreciate your positive feedback and are here to help again.
CAS
Great experience
Ray was very helpful in helping me find the appliances I needed and with arranging financing. The movers were excellent and placed the appliances where I wanted them.
April 2, 2026
Reply from Canadian Appliance Source - Brampton
Hi Vanessa,
Thank you for sharing your experience! We’re so glad to hear that Ray was able to help you find the right appliances and assist with financing, and that our delivery team ensured everything was placed just where you needed it.
We truly appreciate your business and your trust in CAS. We look forward to serving you again in the future, and we’d love for you to share your experience with family and friends. Thanks again for choosing CAS!
CAS
I gave you five stars because you were…
I gave you five stars because you were so good at communicating with me throughout this whole process. I ordered a microwave in March of 2025. It was backordered and the expected date was changed many times. I finally received it in March of 2026. You kept me updated throughout this whole year. Thank you.
March 28, 2026
Reply from Canadian Appliance Source - Brampton
Hi Lorna,
Thank you for your thoughtful review and for your patience throughout the process. We truly appreciate your understanding of the extended backorder, and we’re glad to hear that our communication helped keep you informed every step of the way.
We sincerely appreciate your business and your trust in CAS. We look forward to serving you again in the future, and we’d be grateful if you shared your experience with family and friends. Thanks again for choosing CAS!
CAS
Exceptional service from beginning to…
Exceptional service from beginning to end starting with the salesman to the delivery team and customer service. I will recommend CAS to all my friends and neighbours due to their exceptional service.
April 2, 2026
Unprompted review
Reply from Canadian Appliance Source - Brampton
Hi Lisa,
Thank you so much for your wonderful feedback! We’re thrilled to hear that you had an exceptional experience from start to finish with our sales, delivery, and customer service teams.
We truly appreciate your business and your recommendation—it means a lot to us. We look forward to serving you again in the future, and we’d be grateful if you continue to share your experience with friends and neighbours. Thanks again for choosing CAS!
CAS
Kept us well informed on the delivery…
Kept us well informed on the delivery date and status. The delivery crew were neat, professional and friendly. Everything was as we had hoped for.
March 31, 2026
Reply from Canadian Appliance Source - Brampton
Hi Donald,
Thank you for your kind feedback! We’re so glad to hear that you felt well-informed throughout the process and that our delivery team provided neat, professional, and friendly service. It’s great to know everything met your expectations.
We truly appreciate your business and look forward to serving you again in the future. We’d be grateful if you shared your experience with family and friends. Thanks again for choosing CAS!
CAS
The delivery guy and technician were…
The delivery guy and technician were excellent. Professional and friendly
March 31, 2026
Reply from Canadian Appliance Source - Brampton
Hi Marija,
We're so glad the delivery and technician team provided excellent, professional, and friendly service! We appreciate your feedback.
CAS
The service provided by sales agent…
The service provided by sales agent Ray, from the moment I stepped into the store to update on delivery was excellent- the delivery persons white glove service is one to be commended!
March 28, 2026
Reply from Canadian Appliance Source - Brampton
Hi Carol,
Thank you for your wonderful feedback! We’re thrilled to hear that Ray provided excellent service from start to finish and that our delivery team’s white-glove service exceeded your expectations.
We truly appreciate your business and thank you for choosing CAS. We look forward to serving you again, and we’d be grateful if you shared your experience with family and friends!
CAS
Great warranty service
March 13, 2026
Reply from Canadian Appliance Source - Brampton
Hi Gye,
Thank you for your feedback! We’re glad to hear that you had a positive experience with our warranty service.
We truly appreciate your business and thank you for choosing CAS. We look forward to assisting you again, and we’d love for you to recommend us to your family and friends!
CAS
a couple of days later.worked from the…
a couple of days later.worked from the time we priced the washer, the sales rep was helpful and made it easy to pay over the phone to when it was delivered by the delivery service
March 14, 2026
Reply from Canadian Appliance Source - Brampton
Hi Domenic,
Thank you for choosing CAS—we truly appreciate your business! We’re glad to hear the entire process, from pricing the washer to arranging payment over the phone and delivery, was smooth and easy for you. It’s great to know our team was helpful every step of the way.
We look forward to serving you again in the future, and we’d be grateful if you recommended CAS to your family and friends!
CAS
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