Ray was wonderful. He showed me a few fridges and answered all my questions. Thank you Ray for making my shopping experience smooth & seamless. The gentlemen who delivered my fridge were profe... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
I bought a washer from C A. This was a very pleasant experience. CA rep Thevakumar Delakshan helped me deciding washer suitable for my use and offered a good deal.
Company replied
Great customer service that allowed me to buy what I needed quickly and have delivery the next day! Delivery people arrived within the window and made removal of the old appliance easy.
Company replied
The associates are friendly and knowledgeable. We have always found exactly what we are looking for when we visit the store.the prices are fair and the products are good.
Company replied
Company details
- #3 of 6 best companies in Appliance Store
About Canadian Appliance Source - Brampton
Written by the company
Canadian Appliance Source, founded in 2008, has developed into a forerunner of modern appliance retail. Our model is unique in that our focus has always been on providing our customers with the personalized, thoughtful help and advice of an appliance specialist. Whether online or in-store, CAS customers receive knowledgeable advice, expert service, and quality appliances at exceptional prices. Our goal is to leave each customer with the certainty they made the right choice buying from us.
Now with more than 40 locations, our mission has grown to be the largest national appliance retailer in Canada. However, we will be a coast-to-coast retailer with a difference: we will still offer each customer that same personalized advice and unique in-store experience. We will do this by maintaining the exemplary level of training each sales associate receives; we will do this by ensuring every member of the CAS team shares our values of respect, responsibility, and commitment to customer satisfaction. We will do this by empowering everyone in our company to provide our customers with the expertise they deserve. CAS has always stood apart from the competition, and as we grow, we will continue to do so. We now have the resources, the ability, and most importantly, the drive to be the best appliance retailer in Canada.
Although we have grown in size, we have never lost our focus on creating our unique, customer-centric, in-store experience. Each CAS store has a boutique feel, features streamlined, modern displays, and customers are serviced by personable, knowledgeable staff. We pay attention to the details to make the shopping experience as pleasant as possible.
We know that buying major household appliances can feel like a big commitment, and there’s often a lot of confusion or outdated information online regarding return terms and hidden fees with Canadian Appliance Source.
Based on our recent video update (you can reference the file named "Official Canadian Appliance Source Return Policy 60-Day Returns & ZERO Restocking Fees"), we want to clear the air and lay out our Return Policy as simply and directly as possible so you can shop with complete peace of mind.
The Core Return Terms for Unused Items
- 60-Day Full Refund Window: You have a full 60 days from purchase to initiate a return or exchange.
- $0 Restocking Fees: We do not charge any restocking fees on eligible returns. - Original Packaging Requirement: To qualify for this standard return, the product must be returned in its original packaging.How to Process a Return
- Keep Your Packaging (For Standard Returns): If you simply changed your mind, ensure the appliance remains in its original box/packaging.
- Initiate the Return: Reach out to our rCanadian Appliance Source Returns Portal - https://www.canadianappliance.ca/returns or customer Service within the 60-day window (or immediately if your item arrived damaged/defective, Do not plug in or use it) and we shall process your return accordingly.What If Your Product is Damaged or Defective?
We want to make sure that you are fully aware that if your product arrives damaged or is not working, the standard policy rules above do not apply to you.
If you receive a defective or damaged appliance, you are completely exempt from the standard return restrictions; you have 48 hours from the day of delivery to report any damage or any issue with your appliance on our dedicated online support for returns at https://www.canadianappliance.ca/returns
Contact info
30 Great Lakes Dr., Unit 110, L6R2K7, Brampton, ON, Canada
- 9054991866
4.7
Excellent
2K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Jay was very professional and helpful
Jay was very professional and helpful.
He explained everything I needed to know.
The delivery guys was also very professional and helpful.
May 28, 2026
Reply from Canadian Appliance Source - Brampton
Hi Indra,
Thank you for choosing CAS! We’re pleased to hear that Jay provided professional and helpful service and took the time to explain everything clearly. We’re also glad our delivery team made a great impression. We truly appreciate your business and look forward to serving you again. Please feel free to recommend CAS to your family and friends!
CAS
Great Customer Service
Great Customer Service!
After our old fridge died, I went into Canadian Appliance to check out available replacement options. I received competent and efficient assistance and left with the relief of knowing a new fridge would be delivered the next day. It arrived just after 9:30 am the next morning as promised.
May 27, 2026
Reply from Canadian Appliance Source - Brampton
Hi DJ,
Thank you for your great review and for choosing CAS! We're glad our team was able to help you quickly find the right replacement fridge and provide peace of mind during an unexpected situation. It's wonderful to hear your new refrigerator arrived as promised, the very next morning. We appreciate your business and look forward to serving you again. Please keep CAS in mind for future appliance needs, and feel free to recommend us to your family and friends!
CAS
I have had attentive and well informed…
I have had attentive and well informed advice and service. thank you for that.
May 21, 2026
Reply from Canadian Appliance Source - Brampton
Hi Angelika,
Thank you for your kind feedback and for choosing CAS! We’re glad to hear you received attentive and knowledgeable service. We truly appreciate your business and look forward to serving you again in the future. Please feel free to recommend CAS to your family and friends!
CAS
Installation was quick and efficient
Installation was quick and efficient. No leaks. :) Packaging was removed and there were no hiccups. Delivery/technicians were polite and friendly.
April 28, 2026
Reply from Canadian Appliance Source - Brampton
Hi,
Thank you for choosing CAS! We’re glad to hear your installation was quick and efficient and that our delivery team provided polite, friendly service with everything completed smoothly. We truly appreciate your business and look forward to serving you again in the future. Please feel free to recommend CAS to your family and friends!
CAS
Our experience with the purchase of an…
Our experience with the purchase of an upright freezer was great!! From beginning to end, from the in store service with your Sales Representative
Kathisan Niranjan to the gentlemen who delivered it. Everyone was helpful, friendly and polite.
I would certainly consider your company for any future needs.
Thank You.
May 13, 2026
Reply from Canadian Appliance Source - Brampton
Hi Sandra,
Thank you for your wonderful review and for choosing CAS! We’re delighted to hear Kathisan and our delivery team made your upright freezer purchase a smooth and pleasant experience from start to finish. We truly appreciate your business and look forward to helping you again in the future. Please keep CAS in mind for your appliance needs, and feel free to recommend us to family and friends!
CAS
customer service.
customer service.
sales rep, particularly the one who assisted me was very professional, competent , and courteous. It took me less than 20 minutes to complete the transaction, was offered refreshments.
I left the store happy with my purchase!
May 11, 2026
Reply from Canadian Appliance Source - Brampton
Hi Connie,
Thank you for your kind review and for choosing CAS! We’re glad to hear our sales team provided professional and courteous service and that your purchase experience was quick and pleasant. We truly appreciate your business and look forward to serving you again in the future. Please keep CAS in mind for your appliance needs, and feel free to recommend us to family and friends!
CAS
The salesman last name Islam approach…
The salesman last name Islam approach us calmly and none aggressive, explaining the questions we had plus more. After informing him that we are sure of the model to get but waiting on the competitor sale for the next day he quickly got back in his desk and came back with price match . With free delivery, set up and hoses included it’s unmatched! So we picked up the same day. Consumer are smart now a days the can see through sales talk he was not like that so applaud to him.
May 8, 2026
Reply from Canadian Appliance Source - Brampton
Hi Rick,
Thank you for your thoughtful review and for choosing Canadian Appliance Source! We’re so glad to hear that Islam provided a calm, honest, and pressure-free experience while helping answer your questions and secure the right deal for you. It’s wonderful to know that the price match, free delivery, setup, and included hoses made your purchase even more worthwhile.
We truly appreciate your recognition of Islam’s customer-first approach and are happy you felt confident in your decision. Thank you again for your business, and we look forward to helping you with future appliance needs. Please keep CAS in mind for your next purchase, and feel free to recommend us to your family and friends!
CAS
Love our new gas range
Had a great experience buying our gas range from CAS. Salesman Fahad was great as well as the delivery and gas hookup. They have lots of selection at competitive prices. I highly recommend them if you’re looking for new appliances
May 2, 2026
Reply from Canadian Appliance Source - Brampton
Hi Marianne,
Thank you for your wonderful feedback and for choosing CAS! We’re delighted to hear you had a great experience purchasing your gas range and that Fahad, along with our delivery and gas hookup team, provided excellent service throughout the process.
It’s great to know you appreciated our wide selection and competitive pricing. We truly value your recommendation and your business.
We look forward to serving you again in the future—please keep CAS in mind for any appliance needs, and feel free to continue recommending us to your family and friends!
CAS
Reekish help us with the process of our…
Reekish helped us with the process of our delivery service
May 8, 2026
Unprompted review
Reply from Canadian Appliance Source - Brampton
Hi Mina,
Thank you for your kind feedback and for choosing CAS! We’re glad to hear Reekish was able to assist you and help make your delivery process smooth and straightforward. We truly appreciate your business and the opportunity to serve you. Please keep CAS in mind for any future appliance needs, and feel free to recommend us to your family and friends—we’d be happy to take great care of them as well!
CAS
A pleasure to deal with
Ray was sensitive to what I wanted in an induction range, answering my many questions. Never tried to upsale. I will definitely recommend CAS to friends and family.
May 5, 2026
Reply from Canadian Appliance Source - Brampton
Hi Happy,
Thank you for your kind feedback and for choosing CAS! We’re delighted to hear that Ray was attentive to your needs and took the time to answer all your questions about your induction range without any pressure. It’s great to know you felt well supported throughout your experience.
We truly appreciate your business and your recommendation. We look forward to serving you again in the future—please keep CAS in mind for any appliance needs, and feel free to share your experience with your family and friends!
CAS
Reply from Canadian Appliance Source - Brampton
Hi Natalie,
We appreciate your positive feedback. We are so glad to hear that you found our agent knowledgeable and helpful and that you had a good experience!
CAS
Thorough sales rep and good delivery .
April 25, 2026
Reply from Canadian Appliance Source - Brampton
Hi Gary,
We appreciate your positive feedback and are so happy you had a good experience with our thorough sales representative and delivery.
CAS
Reply from Canadian Appliance Source - Brampton
Hi Joe,
We're happy to hear that you received your order promptly and that our pricing met your expectations. Thank you for your feedback!
CAS
We ran into an issue with our range…
We ran into an issue with our range which the local KitchenAid team was unable to assist with but Sapna from the CAS team proactively assisted us in getting an agreeable solution across the line. She took the stress off our shoulders, found a solution and implemented it in little time. We can’t be grateful enough to Sapna for her support - this is precisely why we go to CAS for our appliance needs.
May 2, 2026
Unprompted review
Reply from Canadian Appliance Source - Brampton
Hi Aarij,
Thank you for your kind and detailed review—we truly appreciate your business with CAS. We’re sorry to hear about the initial issue with your range, but very glad Sapna was able to step in, take the stress off your shoulders, and help bring everything to a quick and agreeable resolution.
It’s wonderful to hear how her proactive support made a real difference in your experience. We’ll be sure to pass along your heartfelt thanks to Sapna.
Thank you again for choosing CAS and for your continued trust in us for your appliance needs. We look forward to serving you again in the future, and we’d be grateful if you shared your experience with your family and friends!
CAS
Everything from delivery
Everything from delivery, removal and set up was perfect. Brandon was extremely helpful when I was ordering.
April 21, 2026
Reply from Canadian Appliance Source - Brampton
Hi Lynne,
We're happy that the delivery, removal, and setup were perfect. It's great to hear that someone was extremely helpful during your ordering process. We appreciate your review!
CAS
The sales rep.was very knowledgea and friendlyble…
The sales rep.was very knowledgeable and directed us to the area where we could find just what we were looking for and we didn't have to spend a lot of time searching plus we didn't have to pay for delivery and removal of our old appliance.
April 19, 2026
Reply from Canadian Appliance Source - Brampton
Hi Yvonne,
Thank you for sharing your experience! We’re so glad to hear our sales representative was able to guide you efficiently and help you find exactly what you needed without the hassle. It’s great that the delivery and removal savings made your visit even better. We truly appreciate your business and look forward to helping you again in the future. Please feel free to recommend CAS to your family and friends—we’d be happy to assist them as well!
CAS
Fahad is a personable & Knowledgeable Salesperson
Fahad is a personable & knowledgeable salesperson. He is the major reason we went back to CAS for the OTR Microwave Oven.
Delivery was on time and placed where we want it in our house.
April 25, 2026
Reply from Canadian Appliance Source - Brampton
Hello Kerry
It is great to hear that our team provided the expertise you needed and that everything arrived exactly where it was required.
We look forward to welcoming you back to our location.
Cheers,
CAS
Reply from Canadian Appliance Source - Brampton
Hello Helene
We are delighted that you are enjoying your new appliance and had a positive experience with our team.
We look forward to assisting you again in the future.
Kind regards,
CAS
Positive experience
Mike Cole the sales rep was informative and did an effective job of expediting the two items I ordered. Delivery date and time was adhered to . Delivery guy was able to answer a number of question I had , removed the old appliances and had a very happy disposition
April 17, 2026
Reply from Canadian Appliance Source - Brampton
Hi Edward,
Thank you for your kind review! We’re glad to hear Mike Cole provided you with informative and efficient service and helped ensure your order was processed smoothly and without delay.
It’s also great to know the delivery was on time and that our delivery team was helpful, friendly, and able to answer your questions while taking care of the old appliances.
We truly appreciate your business and trust in CAS. We look forward to serving you again in the future, and we’d be grateful if you shared your experience with family and friends. Thanks again for choosing CAS!
CAS
product selection and delivery...oh…
product selection and delivery...oh pricing was competitive as well. very happy with experience.Hisense fridge
April 24, 2026
Reply from Canadian Appliance Source - Brampton
Hi Mike,
We're happy you are pleased with our product selection, delivery, and competitive pricing on your Hisense fridge. Thank you for your feedback!
CAS
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.