The sales staff right down to the delivery and installation of my washer-dryer and removal of my old ones was a seamless positive experience. The price was also discounted as a set. Thank you!
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Ray was wonderful. He showed me a few fridges and answered all my questions. Thank you Ray for making my shopping experience smooth & seamless. The gentlemen who delivered my fridge were profe... See more
Company replied
purchased the LG WashTower. Everything went smoothly delivery arrived on the day scheduled. Installation and removal of existing appliance went accordingly. Very satisfied with my purhcase from CAS.
Company replied
Salesperson at store was good and helpful. Delivery not so great. Came to door and without even a Hi asked where he was putting fridge. Spun old fridge around on my tile floor making scratching noi... See more
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Company details
- #3 of 6 best companies in Appliance Store
About Canadian Appliance Source - Brampton
Written by the company
Canadian Appliance Source, founded in 2008, has developed into a forerunner of modern appliance retail. Our model is unique in that our focus has always been on providing our customers with the personalized, thoughtful help and advice of an appliance specialist. Whether online or in-store, CAS customers receive knowledgeable advice, expert service, and quality appliances at exceptional prices. Our goal is to leave each customer with the certainty they made the right choice buying from us.
Now with more than 40 locations, our mission has grown to be the largest national appliance retailer in Canada. However, we will be a coast-to-coast retailer with a difference: we will still offer each customer that same personalized advice and unique in-store experience. We will do this by maintaining the exemplary level of training each sales associate receives; we will do this by ensuring every member of the CAS team shares our values of respect, responsibility, and commitment to customer satisfaction. We will do this by empowering everyone in our company to provide our customers with the expertise they deserve. CAS has always stood apart from the competition, and as we grow, we will continue to do so. We now have the resources, the ability, and most importantly, the drive to be the best appliance retailer in Canada.
Although we have grown in size, we have never lost our focus on creating our unique, customer-centric, in-store experience. Each CAS store has a boutique feel, features streamlined, modern displays, and customers are serviced by personable, knowledgeable staff. We pay attention to the details to make the shopping experience as pleasant as possible.
We know that buying major household appliances can feel like a big commitment, and there’s often a lot of confusion or outdated information online regarding return terms and hidden fees with Canadian Appliance Source.
Based on our recent video update (you can reference the file named "Official Canadian Appliance Source Return Policy 60-Day Returns & ZERO Restocking Fees"), we want to clear the air and lay out our Return Policy as simply and directly as possible so you can shop with complete peace of mind.
The Core Return Terms for Unused Items
- 60-Day Full Refund Window: You have a full 60 days from purchase to initiate a return or exchange.
- $0 Restocking Fees: We do not charge any restocking fees on eligible returns. - Original Packaging Requirement: To qualify for this standard return, the product must be returned in its original packaging.How to Process a Return
- Keep Your Packaging (For Standard Returns): If you simply changed your mind, ensure the appliance remains in its original box/packaging.
- Initiate the Return: Reach out to our rCanadian Appliance Source Returns Portal - https://www.canadianappliance.ca/returns or customer Service within the 60-day window (or immediately if your item arrived damaged/defective, Do not plug in or use it) and we shall process your return accordingly.What If Your Product is Damaged or Defective?
We want to make sure that you are fully aware that if your product arrives damaged or is not working, the standard policy rules above do not apply to you.
If you receive a defective or damaged appliance, you are completely exempt from the standard return restrictions; you have 48 hours from the day of delivery to report any damage or any issue with your appliance on our dedicated online support for returns at https://www.canadianappliance.ca/returns
Contact info
30 Great Lakes Dr., Unit 110, L6R2K7, Brampton, ON, Canada
- 9054991866
4.7
Excellent
2K reviews
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Reply from Canadian Appliance Source - Brampton
Dear Zeshan,
Thank you for taking the time to share your feedback.
We regret that your experience has been less than adequate.
Please note that the installation could not be completed as the old appliance was still connected.
Unfortunately CAS does not offer uninstallation services.
We apologize for any inconvenience.
Thank you kindly,
ST
CAS
Salesman was very helpful and…
Salesman was very helpful and accommodating. Products are in stock. Pricing very comparable.
Waiting on delivery service prior to giving a 5*
July 24, 2023
The online purchase was easy
The online purchase was easy, and Jusubali M, answered all of my questions before buying.
August 4, 2023
Service is good.
August 4, 2023
Purchase
Ray was very attentive to our needs for our choice of appliances and informative.
A pleasure to deal with .
Would recommend CAS to friends and family.
August 10, 2023
Ray was very helpful and professional.
August 4, 2023
Supportive and fast
Great support finding exactly what I was looking for, competitive pricing and next day delivery.
July 18, 2023
sales rep did not check stock
sales rep did not check stock, processed the order and then told me he had to cancel it because product was not available, credit card has been processed and a refund was necessary
August 9, 2023
Reply from Canadian Appliance Source - Brampton
Hello Jose,
Thank you for your comment.
We regret to learn that your sales experience was less than adequate.
Please be advised that this will reviewed with the concerned agent.
We can see that your refund was processed on August 10th.
It normally takes 5 to 7 business days for the amount to reflect on your account.
Thank you kindly,
SJ
CAS
Great experience for our first time
Great experience for our first time. Delivery driver was fantastic. Most helpful and personable driver I’ve dealt with in recent years.
August 8, 2023
Hi I ordered product mcrowave from the…
Hi I ordered product mcrowave from the company over the phone I was very precise on what item I wanted. Customer service guy ordered for me. Went to pick drove and hour and half. Wrong item I was very upset after driving on friday in crazy traffic to see the wrong item. Good thing I checked before I left the building.
July 17, 2023
Reply from Canadian Appliance Source - Brampton
Hello Deborah,
Thank you for your comment.
We regret to learn about this matter.
Our records show that the order has been cancelled at your request and your refund was processed back to your credit card on file bac in July.
Thank you kindly,
ST
CAS
Delivered and picked up as requested.
August 6, 2023
Knowledgeable staff and in stock
Ray helped me at brampton showroom, asked me few questions and suggested me right washer to buy.
I was impressed with his knowledge.
It was in stock, bought and picked up same day.
Will definately buy from Ray again...!!!
August 4, 2023
I am having issues with my stove I sent…
I am having issues with my stove I sent an email but nobody has called me to inquire what the concern could be. A little frustrating.
August 3, 2023
Reply from Canadian Appliance Source - Brampton
Dear Ryan Khan,
Thank you for your feedback.
We apologize for the issues you are experiencing with the Whirlpool range.
We can see that a service has been set up for your Whirlpool range.
Once the service has been scheduled you will receive an email with the service details.
Please note that CAS does not manufacture any of the appliances we sell and unfortunately, functional issues do occur, even with new appliances.
Thank you kindly,
CAS
T.B
My brand new Maytag washer stopped…
My brand new Maytag washer stopped working after 3 loads - wouldn't turn on - machine was in my house 3 days before it failed. Contacted Canadian Appliance - they arranged for a service technician and if necessary they would replace machine. Technician said it was the motherboard needed to be replaced. Canadian Appliance said it was under Maytag warranty now and will not replace the machine. I am waiting now for technician to order part (7 to 10 business days if lucky).
Canadian Appliance does not stand behind the products they sell. I would have given no stars.
July 24, 2023
Reply from Canadian Appliance Source - Brampton
Dear Customer,
Thank you for your feedback.
We regret to learn that your experience with the washer has been less than adequate.
Once an appliance is delivered, the manufacturer's warranty begins.
Any issue is subject to the manufacturer's warranty.
As such, the manufacturer will address any issue reported for service.
CAS as a retailer cannot repair or replace parts as we do not manufacture the appliances.
We thank you for your understanding.
Kind regards,
VG
CAS
Delivery is very inconvenient and not…
Delivery is very inconvenient and not appropriate planned
Threw all stuff since refrigerator was already disconnected and doors removed and Delivery guy told that after 3 days might be delivered, need compensation
August 5, 2023
Reply from Canadian Appliance Source - Brampton
Hello Rajatkumar,
We are sorry to learn that del experience has not been successful with CAS.
Please note, it's part of our delivery company's White Glove service to keep your appliance safe and damage-free when delivering inside your home.
This includes keeping your property free from possible damage also.
It's our team's responsibility to make certain judgments if they think that the conditions are unsafe to deliver.
Unfortunately, in this case, our delivery company was not informed that you resided in a townhouse and your fridge would need to go to the second floor.
we can see that the service call of $200 has been waived as a gesture of goodwill
kindly contact our customer care team at 1-833-227-0500 to book the delivery.
Thank you kindly,
VG
CAS
We purchased a Bosch Dishwasher Model SHPM88Z75N8Z
We purchased a Bosch Dishwasher Model Number: SHPM88Z75N on July 22, 2023 from Canadian Appliance Source. This was replacing another Bosch Dishwasher which we purchased in 2013, which developed a problem that would cost almost $700. to repair which was not worth it.
We have nothing but good things to say about Canadian Appliance Source and Bosch. The purchase process was seamless and handled quickly and efficiently, It was delivered on July 24th and installed the next day. Our old Dishwasher gave us no trouble in the 10 Years we had it, and we are looking for the same with the new one. So far the dishes have come out totally dry and spotless, and when its on, if it was not for the red light which shines on the ground, you would not know it was working.
July 22, 2023
Ok experience but could be better .
Sales person was ok . Very hard to get in hold of anyone when he is off . Other salesperson not interested in helping out . Stove came in damaged , I was told they were going yo send a replacement, but no one reordered the stove . I have to chase them to reorder. I received an email that they are going to deliver the stove the next day between 1:30 pm and 5:30 pm on Saturday. We woke at 9 am just to find out that they were here at 8 am to deliver the stove. They changed the deliver time the same morning at 7:30 am that the delivery will be between 8 am to 12 pm and they came at 8:05 am . Now I had yo chase them to deliver it again and the earliest was a Monday. The Monday was the day my son was getting married and I had to stay behind till they deliver the stove .
July 24, 2023
Salesperson was very polite and helpful…
Salesperson was very polite and helpful . When the fridge was delivered they didn’t remove shoes and walked right to the kitchen wasn’t happy about that.
July 23, 2023
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