The sales staff right down to the delivery and installation of my washer-dryer and removal of my old ones was a seamless positive experience. The price was also discounted as a set. Thank you!
Company replied
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See what reviewers are saying
Ray was wonderful. He showed me a few fridges and answered all my questions. Thank you Ray for making my shopping experience smooth & seamless. The gentlemen who delivered my fridge were profe... See more
Company replied
purchased the LG WashTower. Everything went smoothly delivery arrived on the day scheduled. Installation and removal of existing appliance went accordingly. Very satisfied with my purhcase from CAS.
Company replied
Salesperson at store was good and helpful. Delivery not so great. Came to door and without even a Hi asked where he was putting fridge. Spun old fridge around on my tile floor making scratching noi... See more
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Company details
- #3 of 6 best companies in Appliance Store
About Canadian Appliance Source - Brampton
Written by the company
Canadian Appliance Source, founded in 2008, has developed into a forerunner of modern appliance retail. Our model is unique in that our focus has always been on providing our customers with the personalized, thoughtful help and advice of an appliance specialist. Whether online or in-store, CAS customers receive knowledgeable advice, expert service, and quality appliances at exceptional prices. Our goal is to leave each customer with the certainty they made the right choice buying from us.
Now with more than 40 locations, our mission has grown to be the largest national appliance retailer in Canada. However, we will be a coast-to-coast retailer with a difference: we will still offer each customer that same personalized advice and unique in-store experience. We will do this by maintaining the exemplary level of training each sales associate receives; we will do this by ensuring every member of the CAS team shares our values of respect, responsibility, and commitment to customer satisfaction. We will do this by empowering everyone in our company to provide our customers with the expertise they deserve. CAS has always stood apart from the competition, and as we grow, we will continue to do so. We now have the resources, the ability, and most importantly, the drive to be the best appliance retailer in Canada.
Although we have grown in size, we have never lost our focus on creating our unique, customer-centric, in-store experience. Each CAS store has a boutique feel, features streamlined, modern displays, and customers are serviced by personable, knowledgeable staff. We pay attention to the details to make the shopping experience as pleasant as possible.
We know that buying major household appliances can feel like a big commitment, and there’s often a lot of confusion or outdated information online regarding return terms and hidden fees with Canadian Appliance Source.
Based on our recent video update (you can reference the file named "Official Canadian Appliance Source Return Policy 60-Day Returns & ZERO Restocking Fees"), we want to clear the air and lay out our Return Policy as simply and directly as possible so you can shop with complete peace of mind.
The Core Return Terms for Unused Items
- 60-Day Full Refund Window: You have a full 60 days from purchase to initiate a return or exchange.
- $0 Restocking Fees: We do not charge any restocking fees on eligible returns. - Original Packaging Requirement: To qualify for this standard return, the product must be returned in its original packaging.How to Process a Return
- Keep Your Packaging (For Standard Returns): If you simply changed your mind, ensure the appliance remains in its original box/packaging.
- Initiate the Return: Reach out to our rCanadian Appliance Source Returns Portal - https://www.canadianappliance.ca/returns or customer Service within the 60-day window (or immediately if your item arrived damaged/defective, Do not plug in or use it) and we shall process your return accordingly.What If Your Product is Damaged or Defective?
We want to make sure that you are fully aware that if your product arrives damaged or is not working, the standard policy rules above do not apply to you.
If you receive a defective or damaged appliance, you are completely exempt from the standard return restrictions; you have 48 hours from the day of delivery to report any damage or any issue with your appliance on our dedicated online support for returns at https://www.canadianappliance.ca/returns
Contact info
30 Great Lakes Dr., Unit 110, L6R2K7, Brampton, ON, Canada
- 9054991866
4.7
Excellent
2K reviews
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Salesperson was very polite and helpful…
Salesperson was very polite and helpful . When the fridge was delivered they didn’t remove shoes and walked right to the kitchen wasn’t happy about that.
July 23, 2023
Definitely buy here again.
Ray my sales rep was patient and not pushy, he answered my questions and didn't try to upsell me.
July 22, 2023
Good customer service.
July 28, 2023
Imran was extremely helpful and made…
Imran was extremely helpful and made the process easy!
July 19, 2023
my purchase was easy and pick up was…
my purchase was easy and pick up was really easy and well directed
July 25, 2023
The sales lady took her time with us to…
The sales lady took her time with us to help me choose a washing machine… as well answering all questions I had, explaining kindly the function of the different washers..
even though it was time to close the store and I took a little longer not realizing they were closing ..
Very professional
July 18, 2023
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2 difference installation teams could…
2 difference installation teams could not or would not install the washer dryer I purchased. Despite the fact that I bought the hoses as requested. Horrible experience.
To respond to you - none of these things were actually required (I had to pay a 3P to install) so not only did I spend money buying new hoses but they were not needed and neither was the vent. I would like a refund on delivery.
July 24, 2023
Reply from Canadian Appliance Source - Brampton
Hello Martha,
Thank you for your feedback.
We regret to learn that your installation experience has not been successful with CAS.
Our records show that your Samsung laundry appliances were delivered on July 26th of 2023.
We can see that the installation was incomplete as you are required to remove your old vent system and install a drain extension.
For any further assistance, you may reach out to our customer care team directly at 1-833-227-0500
Thank you,
CAS
T.B
Poor Customer Service in Returns/Exchanges
I am dissatisfied with the dryer, and would like to exchange for a new, more expensive model. CAS will not facilitate this return, even though it is brand new and has not yet been used. I experienced great customer service up until this point, and now I am very disappointed and stuck with a dryer I do not want.
Edited to add that CAS has re-reviewed my request and allowed for the exchange, but asked me to pay for 25% of the value of the original unit and an additional delivery fee despite my desire to exchange for a more expensive unit. I have requested a phone call to discuss twice, no action taken as of EOD on Sat. July 29. Hopeful we will be able to resolve this issue.
July 22, 2023
Reply from Canadian Appliance Source - Brampton
Dear Ashleigh Woodward,
Thank for you for feedback.
We apologize for any inconvenience.
Our records show that your request to exchange the Samsung dryer has been approved.
An email was sent to you from our After-Sales Team on Saturday, June 29th of 2023.
Kindly respond to the email with the model number of the new dryer you would like to purchase.
Thank you kindly,
V.G
CAS
Great personal customer service
Great personal customer service. Good products to choose from, lots of variety.
Delivery was quick and easy. Delivery person was courteous and professional.
July 28, 2023
Everything was nice but we could not…
Everything was nice but we could not get spot delivery& have to go pick another day to store after arrange another vehicle was difficult.Thanks.
July 22, 2023
nightmare delivery experience was very…
The delivery experience was very trying, phone calls at 6:15 am for a 8-12 delivery time is unheard of. Delivery man complained constantly about removal of old refrigerator and the fact that he was still in Canada after 11 years trying to save enough money to return home. He did not help with installation of shelves,just said wait 3 hours then plug in.
July 14, 2023
Our Customer Sales is good, but picking up
Our Customer Sales service is excellent, but the picking up our order can be improved your process, first the email we received didn't mention it open at 8:am and I come early as 7 am, I stayed since the guy in shipping said open at 8 am and got past 8 am, still, nobody can assist me right away at the front desk. The guy in the next office aware that I'm waiting.
July 17, 2023
Reply from Canadian Appliance Source - Brampton
Dear Camilo,
Thank you for sharing your feedback both positive and constructive
Our apologies for your experience. Please note that your feedback has been shared with the management team and will be addressed.
Our apologies again for the inconvenience.
Thank You,
W.L
CAS
Delivery in time and good condition of the product
The delivery updates were good waz able to coordinate the time accordingly
July 15, 2023
Good service
The process was straight forward. The appliance arrived during the time given, installed, & the old appliance removed all without fuss
July 12, 2023
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