Salesman was amazing, took extended warranty of course (so will see how that goes if ever needed lol).....2 weeks with the new fridge and couldn't be happier....went with the mileada as our beyond exp... See more
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First time shopping at this company. I saw what I wanted online and went to the store to see my choices. I spoke to the rep and told him what I wanted and he showed me to the items ,they weren't hig... See more
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We were looking for an dishwasher and refrigerator. We were left alone to look over the many different choices and price range. After the salesman Steven helped us by answering any question we had. W... See more
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Guy was helpful, he shows me all type I was looking for in the system. And help le choosing my refrigerator. Haul away was included and the delivery was very smooth. Professional store.
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Company details
- #3 of 6 best companies in Appliance Store
About Canadian Appliance Source - Dorval
Written by the company
Canadian Appliance Source, founded in 2008, has developed into a forerunner of modern appliance retail. Our model is unique in that our focus has always been on providing our customers with the personalized, thoughtful help and advice of an appliance specialist. Whether online or in-store, CAS customers receive knowledgeable advice, expert service, and quality appliances at exceptional prices. Our goal is to leave each customer with the certainty they made the right choice buying from us.
Now with more than 40 locations, our mission has grown to be the largest national appliance retailer in Canada. However, we will be a coast-to-coast retailer with a difference: we will still offer each customer that same personalized advice and unique in-store experience. We will do this by maintaining the exemplary level of training each sales associate receives; we will do this by ensuring every member of the CAS team shares our values of respect, responsibility, and commitment to customer satisfaction. We will do this by empowering everyone in our company to provide our customers with the expertise they deserve. CAS has always stood apart from the competition, and as we grow, we will continue to do so. We now have the resources, the ability, and most importantly, the drive to be the best appliance retailer in Canada.
Although we have grown in size, we have never lost our focus on creating our unique, customer-centric, in-store experience. Each CAS store has a boutique feel, features streamlined, modern displays, and customers are serviced by personable, knowledgeable staff. We pay attention to the details to make the shopping experience as pleasant as possible.
We know that buying major household appliances can feel like a big commitment, and there’s often a lot of confusion or outdated information online regarding return terms and hidden fees with Canadian Appliance Source.
Based on our recent video update (you can reference the file named "Official Canadian Appliance Source Return Policy 60-Day Returns & ZERO Restocking Fees"), we want to clear the air and lay out our Return Policy as simply and directly as possible so you can shop with complete peace of mind.
The Core Return Terms for Unused Items
- 60-Day Full Refund Window: You have a full 60 days from purchase to initiate a return or exchange.
- $0 Restocking Fees: We do not charge any restocking fees on eligible returns. - Original Packaging Requirement: To qualify for this standard return, the product must be returned in its original packaging.How to Process a Return
- Keep Your Packaging (For Standard Returns): If you simply changed your mind, ensure the appliance remains in its original box/packaging.
- Initiate the Return: Reach out to our rCanadian Appliance Source Returns Portal - https://www.canadianappliance.ca/returns or customer Service within the 60-day window (or immediately if your item arrived damaged/defective, Do not plug in or use it) and we shall process your return accordingly.What If Your Product is Damaged or Defective?
We want to make sure that you are fully aware that if your product arrives damaged or is not working, the standard policy rules above do not apply to you.
If you receive a defective or damaged appliance, you are completely exempt from the standard return restrictions; you have 48 hours from the day of delivery to report any damage or any issue with your appliance on our dedicated online support for returns at https://www.canadianappliance.ca/returns
Contact info
2180 Rte Transcanadienne, H9P2N4, Dorval, QC, Canada
- 5146000486
4.7
Excellent
994 reviews
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A1 customer service
Although the item we purchased was found damaged after the delivery, CAS exchanged it according to their warranty. Cudos
June 28, 2023
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The executive on the call was rude
The executive on the call was rude, he was yelling. I was promised that my appliance would be installed today. Just because you guys did not place an order really well, the delivery guy said there is no stacking fee included, so they won't install it. Why should I be waiting for another day for my appliance if you guys mess up placing the order.
July 3, 2023
Reply from Canadian Appliance Source - Dorval
Dear Karan,
Thank you for taking the time to share your feedback,
We have dispatched a service call to complete the stacking.
Our apologies for the inconvenience.
Thank You,
W.L
CAS
Excellent online service from Joseph…
Excellent online service from Joseph Roy-Leclerc. He has extensive product knowledge. Joseph promptly updated all delivery information. Pricing was very competitive. We ordered a Bosch dishwasher SHEM78ZH5N. The delivery went smoothly and ON TIME. I would highly recommend CAS!
June 29, 2023
Fast service & helped me choose the…
Fast service & helped me choose the right appliances
June 16, 2023
Fantastic service
Fantastic service. Clear communication, on time and very pleasant technician.
June 19, 2023
JOSEPH WAS HELPFULL IN MAKING MY…
JOSEPH WAS HELPFULL IN MAKING MY DECISION . IAM A RETRUNING CUSTMER .I WAS EXPECTING SOME MORE DISCOUNT
June 26, 2023
The salesman is great
The salesman is great, but delivery team sucks. They said they were coming all the way from Ottawa and were rushing back home. So they only left the package, did nothing else and left.
June 26, 2023
Great communication from start to…
Great communication from start to finish - speedy & efficient service
June 26, 2023
The item I ordered had a scratch on it
The item I ordered had a scratch on it.
Looking for it to be returned.
June 25, 2023
Reply from Canadian Appliance Source - Dorval
Hello Zachary,
Thank you for your feedback.
We apologize for the damage.
As per our records, we can see that your request to exchange the fridge has been approved on June 30th.
Kindly respond back to our After Sales team to proceed with your exchange.
Thank you kindly,
VG
CAS
Professional, responsive, accurate and reliable experience
I've ordered appliances from big box places like Home Depot & Best Buy and my experience was nothing like the one I had with Canadian Appliance Source! Hime Depot systems and people did not know what or where my order is. Best Buy took my order but then didn't deliver on time. With CAS, from the time I chatted with the agent online, to the email notifications, to the delivery time window accuracy, to the professionalism of the delivery folks!! Professional and solid experience throughout. Now I know where to go if I have to again! Keep up yhe hood work, CAS employees!
June 21, 2023
All started with browsing the internet…
All started with browsing the internet for the best price for a range. I landed in Canadian Appliance's website and chatted with one of their representatives. After five minutes, I bought what I was looking for at a much better price than elsewhere. The person with whom I was chatting was very helpful and offered me a discount on the whole thing to do better than prices elsewhere.
Delivery was swift and the delivery guys were very professional and careful. The only thing is that they left the big box and the wrapping materials in the middle of the road when they left. I was hoping they would pick it up after putting my old range in their truck. To be fair, they were parked on the side road and maybe they'd just forgotten about it. That's the only thing that bothered me a bit because there's a cycle lane just in front of my house and the box was right in the middle of it, and I mean, it was a big box.
June 4, 2023
SELL YOU DEFECTIVE AND DAMAGED ITEMS AND MAKE YOU GO THROUGH THE MANUFACTURER INSTEAD OF REPLACING THE UNIT THEM SELVES
Out of the box the unit was damaged and not working. Rather than CAS replacing the unit or refunding my money they want me to go through the manufacturer as a warranty claim. I have explained to each rep that my kitchen is currently just finished now being renovated and they are just waiting on the range hood to complete the job.
June 19, 2023
Reply from Canadian Appliance Source - Dorval
Hello Jatin,
Thank you for your email.
We regret to learn that your experience has been less than adequate.
Please understand that all product defects are subject to the manufacturer's warranty, which is why a service call was initiated on your behalf.
As explained by our return authorization department, if the appliance is deemed unrepairable, the manufacturer will approve an exchange.
Thank you kindly,
ST
CAS
Sales rep very professional and…
Sales rep very professional and knowledgeable without any added pressure. Pleasant buying experience.
June 18, 2023
Service and good price
June 17, 2023
Terrible place.
June 14, 2023
Reply from Canadian Appliance Source - Dorval
Dear Customer,
Thank you for your feedback.
We apologize for your negative experience with CAS.
We can see that your order was canceled on June 15th of 2023.
Please do not hesitate to reach out to us if you have any further questions or concerns.
Thank you kindly,
CAS
T.B
The price offered was a good deal and…
The price offered was a good deal and the customer service to place the order was on point. The arrival date of the oven range kept being pushed from mid-May to ultimately mid-June. This could be out of their control. Pick-up at their Vaughan location was on point.
June 17, 2023
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