Salesman was amazing, took extended warranty of course (so will see how that goes if ever needed lol).....2 weeks with the new fridge and couldn't be happier....went with the mileada as our beyond exp... See more
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First time shopping at this company. I saw what I wanted online and went to the store to see my choices. I spoke to the rep and told him what I wanted and he showed me to the items ,they weren't hig... See more
Company replied
We were looking for an dishwasher and refrigerator. We were left alone to look over the many different choices and price range. After the salesman Steven helped us by answering any question we had. W... See more
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Guy was helpful, he shows me all type I was looking for in the system. And help le choosing my refrigerator. Haul away was included and the delivery was very smooth. Professional store.
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Company details
- #3 of 6 best companies in Appliance Store
About Canadian Appliance Source - Dorval
Written by the company
Canadian Appliance Source, founded in 2008, has developed into a forerunner of modern appliance retail. Our model is unique in that our focus has always been on providing our customers with the personalized, thoughtful help and advice of an appliance specialist. Whether online or in-store, CAS customers receive knowledgeable advice, expert service, and quality appliances at exceptional prices. Our goal is to leave each customer with the certainty they made the right choice buying from us.
Now with more than 40 locations, our mission has grown to be the largest national appliance retailer in Canada. However, we will be a coast-to-coast retailer with a difference: we will still offer each customer that same personalized advice and unique in-store experience. We will do this by maintaining the exemplary level of training each sales associate receives; we will do this by ensuring every member of the CAS team shares our values of respect, responsibility, and commitment to customer satisfaction. We will do this by empowering everyone in our company to provide our customers with the expertise they deserve. CAS has always stood apart from the competition, and as we grow, we will continue to do so. We now have the resources, the ability, and most importantly, the drive to be the best appliance retailer in Canada.
Although we have grown in size, we have never lost our focus on creating our unique, customer-centric, in-store experience. Each CAS store has a boutique feel, features streamlined, modern displays, and customers are serviced by personable, knowledgeable staff. We pay attention to the details to make the shopping experience as pleasant as possible.
We know that buying major household appliances can feel like a big commitment, and there’s often a lot of confusion or outdated information online regarding return terms and hidden fees with Canadian Appliance Source.
Based on our recent video update (you can reference the file named "Official Canadian Appliance Source Return Policy 60-Day Returns & ZERO Restocking Fees"), we want to clear the air and lay out our Return Policy as simply and directly as possible so you can shop with complete peace of mind.
The Core Return Terms for Unused Items
- 60-Day Full Refund Window: You have a full 60 days from purchase to initiate a return or exchange.
- $0 Restocking Fees: We do not charge any restocking fees on eligible returns. - Original Packaging Requirement: To qualify for this standard return, the product must be returned in its original packaging.How to Process a Return
- Keep Your Packaging (For Standard Returns): If you simply changed your mind, ensure the appliance remains in its original box/packaging.
- Initiate the Return: Reach out to our rCanadian Appliance Source Returns Portal - https://www.canadianappliance.ca/returns or customer Service within the 60-day window (or immediately if your item arrived damaged/defective, Do not plug in or use it) and we shall process your return accordingly.What If Your Product is Damaged or Defective?
We want to make sure that you are fully aware that if your product arrives damaged or is not working, the standard policy rules above do not apply to you.
If you receive a defective or damaged appliance, you are completely exempt from the standard return restrictions; you have 48 hours from the day of delivery to report any damage or any issue with your appliance on our dedicated online support for returns at https://www.canadianappliance.ca/returns
Contact info
2180 Rte Transcanadienne, H9P2N4, Dorval, QC, Canada
- 5146000486
4.7
Excellent
994 reviews
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GREAT SERVICE
I purchased on behalf of my mom her fridge. It was making noise. I went on Tuesday afternoon and 24hrs later she got her fridge. I have purchased for myself as well in 2018 & 2020. Good prices and great service
July 11, 2023
Great customer service
Great customer service. Thank you Wayne. We will definitely consider buying from CAS again.
July 16, 2023
Unprompted review
Great experience
Great communication and easy to work with.
Appreciated the online sales rep who was very informative and worked with me to achieve the install date I was looking for.
July 19, 2023
Sales experience was good but somewhat disappointed after delivery.
Sales experience was good but one feature of the range we bought was not what were looking for despite assurances that it was. The self cleaning function is based on AquaLift technology which we wanted to avoid. We were told that the unit could self clean conventionally as well. It can't.
Also, this was a floor model so it got packaged for delivery in the store. The tape used was super sticky and left hard to remove residue in many places on the range's exterior.
July 17, 2023
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Horrible Delivery
Purchasing from the store seemed relatively straightforward, and the salesperson was super knowledgeable and helpful. The salesperson said they could get the appliance to us the next day (we live in a condo and provided him with the hours we had the elevator booked). The delivery team then set a time outside of the hours, which we told them would not work. Horrible communication and one of the CS agents hung up. In the end, we ended up getting a refund as the delivery just couldn't deliver.
July 13, 2023
Reply from Canadian Appliance Source - Dorval
Dear Customer,
Thank you for taking the time to share your feedback.
We regret that your experience has been less than adequate.
Please note that delivery time window requests are not guaranteed as the routes are planned by our carrier, based on several factors like your postal code and their jobs for the day.
One day prior to the delivery, you receive your time window and in the event where the time does not suit you, you can contact our customer care department to reschedule the delivery at no charge.
We can see that the order has been cancelled at your request and your refund has been processed back to the credit card on file.
Thank you,
ST
CAS
I went to pick up the dishwasher which…
I went to pick up the dishwasher which was no longer in its original box and it is very difficult to see if it has been hit once I got home when I opened it I found that on the front panel it had a small blow.
Really I am disappointed!!
July 16, 2023
Reply from Canadian Appliance Source - Dorval
Hello Ioan,
Thank you for your comment.
We are truly sorry to learn about the damage to your appliance.
Please submit pictures on the link below and our after sales team will review and revert back to you with a resolution.
https://www.canadianappliance.ca/returns
Thank you kindly,
ST
CAS
Simple and straightforward.
July 16, 2023
Perfectly organized and rapid service
Perfectly organized and rapid service, courteous, professional and friendly staff.
Vast choices of appliances.
Great experience. Definitely coming back!
July 15, 2023
Walking in the store felt cold a…
Walking in the store felt cold a little.
The sales person was perfect
The pickup at warehouse was good
Pricing was good
July 7, 2023
scratched the door
The delivery crew scratched the door frame of the front entrance. Instead of being honest, they rushed me to sign the delivery document and left - a rather unethical practice.
July 13, 2023
Reply from Canadian Appliance Source - Dorval
Dear Chris,
Thank you for taking the time to share your feedback
We would very much appreciate your feedback on the above rating so that we can try to improve our service reference. Would you please contact our Reviews Team at casreviews@caslp.ca to provide more information with your delivery expeirence.
Our sincere apologies for your experience.
Thank You,
W.L
CAS
The sales team was great.the del team…
The sales team was great.the del team was another story. Damaged my front door scratched the hardwood floors unfortunately have to say never again
Kevin Richie 14 07 23
July 12, 2023
Reply from Canadian Appliance Source - Dorval
Dear Kevin Richie,
Thank you for your feedback both positive and constructive.
We are sorry to learn that your delivery experience has not been successful with CAS.
We can see that a Resolution Case Manager reached out to you on July 17th of 2023 to discuss your concerns.
You have been advised to fill out the Property Damage Claim for further assistance.
Thank you kindly,
V.G
CAS
Attention to detail
My sales agent who was knowledgeable and worked at getting me the best price possible
July 11, 2023
Ordered and delivered same day!!!
Ordering by "chat" made it so easy. Armel Clarke was excellent!!! We ordered it at noon and it was delivered by 10pm the same day. Tracking the delivery was also so simple. I could not have more happier or more impressed!!!
July 4, 2023
The delivery was amazing and had the…
The delivery was amazing and had the most friendly demeanor! Purchase was easy but setting up delivery was tough
July 11, 2023
They were quick to deliver
Salespersons we’re limited so we waited
1/2 hr to be served .
They were quick to deliver and were knowledgeable on the products we were interested in purchasing.
July 3, 2023
Product not in stock after being told it was
Said they had the product in stock and could ship right away. I’ve now been waiting for the product for 5 weeks
June 22, 2023
Reply from Canadian Appliance Source - Dorval
Dear Craig,
Thank you for taking the time to share your feedback.
We have checked the order and the product is in stock and ready for pick up. Please contact our customer care team at 1-833-227-0500 or use Manage My Order at the top left corner of our website to schedule your pick up.
Thank You,
W.L
CAS
Horrible delivery service!
My delivery was supposed to show up between 10:30 and 2:30. It only showed up at 10:00 pm at night! Never have I had to wait so long, and waste an entire day waiting!!! Will most definitely not be buying anything from CAS again. Also left a message for my sales representative to call me, he never returned my call as yet.
July 7, 2023
Reply from Canadian Appliance Source - Dorval
Dear Linda,
Thank you for taking the time to share your feedback.
Our sincere apologies for your experience.
Our delivery team tried their best to deliver the products within provided delviery window. Unfortunately, due to unforeseen situations, the delivery has been delayed.
Our apologies again for the inconvenience.
Thank You,
W.L
CAS
Delivery was on time as promised
Delivery was on time as promised. Salesman recommended the right washer for my needs.
July 6, 2023
Good service by the sales team but very…
Good service by the sales team but very very bad on delivery time. Waited all day for a scheduled delivery no body show up . Next delivery no advance notification still waiting for my items .
July 9, 2023
Reply from Canadian Appliance Source - Dorval
Hi Deepak,
Thank you for taking the time to share your feedback.
We regret to hear that your experience has been less than adequate.
As per our records, we can see that your appliances were delivered on July 10th.
We can also see that text messages were sent to you prior to the team's arrival.
We apologize for any inconvenience caused.
Thank you kindly,
ST
CAs
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