Salesman was amazing, took extended warranty of course (so will see how that goes if ever needed lol).....2 weeks with the new fridge and couldn't be happier....went with the mileada as our beyond exp... See more
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First time shopping at this company. I saw what I wanted online and went to the store to see my choices. I spoke to the rep and told him what I wanted and he showed me to the items ,they weren't hig... See more
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We were looking for an dishwasher and refrigerator. We were left alone to look over the many different choices and price range. After the salesman Steven helped us by answering any question we had. W... See more
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Guy was helpful, he shows me all type I was looking for in the system. And help le choosing my refrigerator. Haul away was included and the delivery was very smooth. Professional store.
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Company details
- #3 of 6 best companies in Appliance Store
About Canadian Appliance Source - Dorval
Written by the company
Canadian Appliance Source, founded in 2008, has developed into a forerunner of modern appliance retail. Our model is unique in that our focus has always been on providing our customers with the personalized, thoughtful help and advice of an appliance specialist. Whether online or in-store, CAS customers receive knowledgeable advice, expert service, and quality appliances at exceptional prices. Our goal is to leave each customer with the certainty they made the right choice buying from us.
Now with more than 40 locations, our mission has grown to be the largest national appliance retailer in Canada. However, we will be a coast-to-coast retailer with a difference: we will still offer each customer that same personalized advice and unique in-store experience. We will do this by maintaining the exemplary level of training each sales associate receives; we will do this by ensuring every member of the CAS team shares our values of respect, responsibility, and commitment to customer satisfaction. We will do this by empowering everyone in our company to provide our customers with the expertise they deserve. CAS has always stood apart from the competition, and as we grow, we will continue to do so. We now have the resources, the ability, and most importantly, the drive to be the best appliance retailer in Canada.
Although we have grown in size, we have never lost our focus on creating our unique, customer-centric, in-store experience. Each CAS store has a boutique feel, features streamlined, modern displays, and customers are serviced by personable, knowledgeable staff. We pay attention to the details to make the shopping experience as pleasant as possible.
We know that buying major household appliances can feel like a big commitment, and there’s often a lot of confusion or outdated information online regarding return terms and hidden fees with Canadian Appliance Source.
Based on our recent video update (you can reference the file named "Official Canadian Appliance Source Return Policy 60-Day Returns & ZERO Restocking Fees"), we want to clear the air and lay out our Return Policy as simply and directly as possible so you can shop with complete peace of mind.
The Core Return Terms for Unused Items
- 60-Day Full Refund Window: You have a full 60 days from purchase to initiate a return or exchange.
- $0 Restocking Fees: We do not charge any restocking fees on eligible returns. - Original Packaging Requirement: To qualify for this standard return, the product must be returned in its original packaging.How to Process a Return
- Keep Your Packaging (For Standard Returns): If you simply changed your mind, ensure the appliance remains in its original box/packaging.
- Initiate the Return: Reach out to our rCanadian Appliance Source Returns Portal - https://www.canadianappliance.ca/returns or customer Service within the 60-day window (or immediately if your item arrived damaged/defective, Do not plug in or use it) and we shall process your return accordingly.What If Your Product is Damaged or Defective?
We want to make sure that you are fully aware that if your product arrives damaged or is not working, the standard policy rules above do not apply to you.
If you receive a defective or damaged appliance, you are completely exempt from the standard return restrictions; you have 48 hours from the day of delivery to report any damage or any issue with your appliance on our dedicated online support for returns at https://www.canadianappliance.ca/returns
Contact info
2180 Rte Transcanadienne, H9P2N4, Dorval, QC, Canada
- 5146000486
4.7
Excellent
994 reviews
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Make your sale people cover for each…
Make your sale people cover for each other, so that we don’t have to wait 3 day to be able to solve a problem cause the sales rep in charge is on days off. Teach them to do proper advise regarding clearance needed for a given appliance. Have your online chat rep be respectful to the client and not close the chat while the client is talking or even before initiating chat (both happened to me). It is an insult. Solve the complaints you received, 1/52 solved as appears online will make people run away. Unfortunately ionlycheckedafter problem happened.
August 7, 2023
Reply from Canadian Appliance Source - Dorval
Dear Juan Rivera,
Thank you for sharing your feedback with us.
We regret to learn that your experience has been less than adequate with CAS.
Please understand that your sales representative is responsible to update/upgrade/cancel an order as per the customer's request.
We certainly try our best to ensure each and every one of our customers are assisted as quickly as possible.
We have provided your feedback to Sales Management to address accordingly.
As per our records, your order was eventually canceled on August 10th of 2023.
Thank you kindly,
CAS
T.B
Customer service?
I researched the washer and dryer model I wanted online, found them, then proceeded to find the best price with quick delivery since it was for my rental. I communicated online with a CAS agent who provided me a price and assured me that I would get everything delivered within 5 days. I purchased the white glove service as well. When the delivery day occurred I was surprised to hear that the brackets to attach the dryer were not included because they had not received it. I tried calling the agent to find out more and to try to better understand when I could expect to receive it since I couldn't use my washing machine as it would present a danger with the dryer that was loosely sitting on top. The agent never called me back nor did he follow up my concerns with an email. It sounds like he just wanted to make a sale and didn't care to answer my concerns. Almost a month later I finally received the brackets. The problem with this company is that they are quick to make a sale but not very good with customer relations after the sale is made. I would rather pay an additional $50 for better customer service. I don't think I will use this company again based on my experience and will not recommend to friends and family.
July 15, 2023
Reply from Canadian Appliance Source - Dorval
Dear Customer,
Thank you for sharing your feedback with us.
We are sorry to learn that your experience has been less than adequate with CAS.
We are sorry to learn that your GE dryer arrived with missing parts.
Please reach out to us at casreviews@caslp.ca for further assistance is you have not received the parts for the dryer.
We apologize for the poor communication from your sales representative.
Please note that your feedback has been provided to the sales management team to be addressed with the sales representative accordingly.
Thank you,
V.G
CAS
Great knowledge
Great knowledge
No pressure
Great variety & pricing
Great service & salesmen
August 5, 2023
Same day pick up
I was able to pick up my washer and dryer the same day I ordered it. Excellent customer service.
July 24, 2023
This is the first purchase online for…
This is the first purchase online for me and the service was excellent leading me through the process. The price may not have been the best I found but the availability, turnaround and helpfulness made up for it.
August 1, 2023
All around terrible
ETA the response from the company stating that my appliance was delivered and the old unit removed Aug 4 is untrue. I still don’t have my new fridge and my old fridge has not been removed as of Aug 7. So either they are totally disorganized or dishonest?!
Online sales person did not add removal of old device to the order set so delivery crew refused to remove. Delivery crew was then unable to bring new device into my home as it was too heavy for them. Totally ridiculous and giant waste of time (I took the day off work to be available for delivery so lost income and ended up with no new fridge and still have my broken old one).
July 30, 2023
Reply from Canadian Appliance Source - Dorval
Dear Maegan,
Thank you for taking the time to share your feedback.
We regret that your delivery experience has been less than adequate.
Please note that it is part of our delivery team's SOP's to keep your appliance safe and damage-free when delivering inside your home.
In your case, more man power was required in order to deliver your Jenn-Air 48-inch fridge.
As per our records we can see that the appliance was eventually delivered on August 4th 2023 and that the removal of your old appliance was also completed.
We apologize for any inconvenience caused.
Thank you kindly,
ST
CAS
I bought all appliances online
I bought all appliances online. Process was easy and pleasant. I wish all sales people are the same. I hope appliances will work perfectly as wrll
June 26, 2023
Professional and respectful salesperson.
Sales person did not use any pressure tactics. He seemed to understand the products he was selling. His comments most often matched the comments I came to after researching the appliance.
July 26, 2023
Sales Reps where very helpful
July 16, 2023
good job Mr saleman
The saleman know is product and can direct us to an others alternative
July 16, 2023
Great salesman
The salesman was very knowledgeable and we liked his honesty.
Mr. Nicola Buttino is an experienced salesman and will definitely repeat a futur purchase in the futur.
Thank you
July 20, 2023
The salesman was good and easy to…
The salesman was good and easy to navigate sale over texts. The delivery was bumpy came early and would not give me the time to empty the fridge for them to move it.
July 21, 2023
Fridge Supplied Quickly
Old old fridge quit working. Canadian Appliance Source supplied a new one more quickly than anyone else could. And their price was lower.
July 12, 2023
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