Salesman was amazing, took extended warranty of course (so will see how that goes if ever needed lol).....2 weeks with the new fridge and couldn't be happier....went with the mileada as our beyond exp... See more
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First time shopping at this company. I saw what I wanted online and went to the store to see my choices. I spoke to the rep and told him what I wanted and he showed me to the items ,they weren't hig... See more
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We were looking for an dishwasher and refrigerator. We were left alone to look over the many different choices and price range. After the salesman Steven helped us by answering any question we had. W... See more
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Guy was helpful, he shows me all type I was looking for in the system. And help le choosing my refrigerator. Haul away was included and the delivery was very smooth. Professional store.
Company replied
Company details
- #3 of 6 best companies in Appliance Store
About Canadian Appliance Source - Dorval
Written by the company
Canadian Appliance Source, founded in 2008, has developed into a forerunner of modern appliance retail. Our model is unique in that our focus has always been on providing our customers with the personalized, thoughtful help and advice of an appliance specialist. Whether online or in-store, CAS customers receive knowledgeable advice, expert service, and quality appliances at exceptional prices. Our goal is to leave each customer with the certainty they made the right choice buying from us.
Now with more than 40 locations, our mission has grown to be the largest national appliance retailer in Canada. However, we will be a coast-to-coast retailer with a difference: we will still offer each customer that same personalized advice and unique in-store experience. We will do this by maintaining the exemplary level of training each sales associate receives; we will do this by ensuring every member of the CAS team shares our values of respect, responsibility, and commitment to customer satisfaction. We will do this by empowering everyone in our company to provide our customers with the expertise they deserve. CAS has always stood apart from the competition, and as we grow, we will continue to do so. We now have the resources, the ability, and most importantly, the drive to be the best appliance retailer in Canada.
Although we have grown in size, we have never lost our focus on creating our unique, customer-centric, in-store experience. Each CAS store has a boutique feel, features streamlined, modern displays, and customers are serviced by personable, knowledgeable staff. We pay attention to the details to make the shopping experience as pleasant as possible.
We know that buying major household appliances can feel like a big commitment, and there’s often a lot of confusion or outdated information online regarding return terms and hidden fees with Canadian Appliance Source.
Based on our recent video update (you can reference the file named "Official Canadian Appliance Source Return Policy 60-Day Returns & ZERO Restocking Fees"), we want to clear the air and lay out our Return Policy as simply and directly as possible so you can shop with complete peace of mind.
The Core Return Terms for Unused Items
- 60-Day Full Refund Window: You have a full 60 days from purchase to initiate a return or exchange.
- $0 Restocking Fees: We do not charge any restocking fees on eligible returns. - Original Packaging Requirement: To qualify for this standard return, the product must be returned in its original packaging.How to Process a Return
- Keep Your Packaging (For Standard Returns): If you simply changed your mind, ensure the appliance remains in its original box/packaging.
- Initiate the Return: Reach out to our rCanadian Appliance Source Returns Portal - https://www.canadianappliance.ca/returns or customer Service within the 60-day window (or immediately if your item arrived damaged/defective, Do not plug in or use it) and we shall process your return accordingly.What If Your Product is Damaged or Defective?
We want to make sure that you are fully aware that if your product arrives damaged or is not working, the standard policy rules above do not apply to you.
If you receive a defective or damaged appliance, you are completely exempt from the standard return restrictions; you have 48 hours from the day of delivery to report any damage or any issue with your appliance on our dedicated online support for returns at https://www.canadianappliance.ca/returns
Contact info
2180 Rte Transcanadienne, H9P2N4, Dorval, QC, Canada
- 5146000486
4.7
Excellent
994 reviews
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The salesperson advised me to by…
The salesperson advised me to by Whirlpool refrigerator and I do not regret. I was thinking to buy a cheaper brand and I am glad I bought a better one. The salesperson was very professional.
August 15, 2023
Excellent and quick service!
August 22, 2023
It was really great
It was really great. We went in for one appliance and left with three. Armel was attentive, informative and really took the time to discuss all the possibilities. Very kind and went the extra mile to make sure we left satisfied. Thank you!
August 10, 2023
Delivery timing was perfect
Delivery timing was perfect. Team was friendly and courteous. Unlike on your video, I was left to unpackage the appliance, maneuver it into place and test it. Since I am 72 and have a bad back, this was NOT appreciated.
August 19, 2023
Unlike other stores you had the product…
Unlike other stores you had the product « in stock » at a very competitive price. Delivery was made in a timely matter. Great service also by the delivery team.
August 18, 2023
Great customer service
A mistake with the address an the subsequent delivery missed was resolved the same day. Great customer service
August 11, 2023
Awesome
My friend referred me to your store. I went in and Armel helped me out. Great service
August 18, 2023
Fast Delivery and Service
I used CAS a few times before.What I like most of all is their fast deliveries and competitive prices. Sales associates are also very pleasant to deal with.
I was also very impressed with the delivery company used. They worked very professionally and made the delivery seem so easy. Overall consistently great service.
August 17, 2023
First time buying from CAS - Definitely Recommend
Sales man was professional and knowledgeable about the product that I wanted to buy, answered all questions. Followed up with delivery date and I was happy to be able to track the delivery time on the day of delivery. And best of all, very happy with pricing.
July 31, 2023
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Delivery experience
The salesperson knew I lived on Howe Island yet did not tell me the delivery company would not come over to the island. My husband had to meet them on the mainland with his truck. So much for free delivery with unpacking to check for damage. What would have happened if we weren’t able to do this? Information is key and I’m not impressed
August 3, 2023
Reply from Canadian Appliance Source - Dorval
Dear Customer,
Thank you for your feedback.
We regret to learn that your delivery experience has been less than adequate.
Please note, it's part of our delivery company's White Glove service to keep your appliance safe and damage-free when delivering inside your home.
In your case, the delivery team was not aware that they had to take a ferry in order to deliver your dishwasher.
Delivery is done across Canada in delivery trucks.
We can see that the delivery eventually occurred on August 11th, 2023.
We apologize for the inconvenience.
Thank you kindly,
VG
CAS
Very good experience !
I purchased a stove and I had a very good experience.
The product came in time and was delivered when they said and they picked up the old one.
Very good service ! Very happy! Thanks
August 4, 2023
Easy transaction at the right price and quick delivery!
These days I can't be bothered walking into a showroom to see things in person. My washer broke and I wanted to get a new one quick without any hassle. I had an online chat with one of the staff, they suggested some items based on my requirements, I picked one out, he gave me a good price that was better than other prices at major retailers, and they arranged for delivery in a couple days (would have been quicker if not for the weekend).
Easy transaction at the right price and quick delivery. No complaints at all!
August 11, 2023
Great purchase and delivery experience
The online purchase was very easy with the virtual sales representative. And the delivery staff were very professional and enjoyable to deal with.
August 8, 2023
Very knowledgeable salesperson (Stephen…
Very knowledgeable salesperson (Stephen Oliviér) and prompt effective delivery.
July 31, 2023
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