Canadian Appliance Source - Dorval Reviews 

I called CAS to inquire about my upcoming delivery. Sheshna was very professional, knowledgeable and patient with me, as I changed my mind twice!
Thank you Sheshna for taking the time to listen to all my concerns and coming up with a solution!
I will definitely recommend CAS to my family and friends:))

This goes out to Treshna -after sales team.

Thanks for helping me deal with my Frigidaire induction range. I cannot go into details - I have just received my sixth (6) induction range replacement”S”.

Thank you for believing me and my frustrations.

P.S. this experience goes back a couple of months.

I had purchased appliances worth over 4000 and had to return a microwave unit ( open box) simply because it was just too big for our kitchen counter. After initial assessment of the return by CAS's Return Authorization department, we were asked to pay a 25% re-stocking fee. After our request to review this decision Treshna (I reckon she works in the Return Authorization department) reviewed our request and decided to waive this restocking fee which we felt was the right decision in keeping our loyalty to CAS especially in the light of the fact that all other appliance retailers have no problem whatsoever in offering customers the feedom to return items.

Thank you Treshna - this is much appreciated and goes a long way in us returning to CAS for future needs and also spreading the word about CAS. I'd also like to give a shout-out to Armel Clarke and Viveck who helped with our order and were always very polite & responsive. A+ Service CAS!!!

The in-store experience with Steven, the CAS salesman, was very pleasant, informative & their price matching policy was absolutely beneficial in the purchase of the electric clothes dryer.
The only complaints were that I requested the new dryer be side vented that evidently required the our purchase of a separate side vent kit that the CAS salesman failed to mention or sell me said kit.
Also the CAS installation crew, in my opinion, failed to properly install the dryer since the rear flexible duct is much to long that snakes in every direction. A perfect installation that would result in a duct fire!

Very smooth from ordering , delivery & installation

Edit - updating to 3 stars from 1. Wish I didn't have to escalate for resolution.

Customer service team was snarky and unhelpful up to the last minute. Luckily was able to connect with a team member who was able to find a fast solution and who was empathetic to the situation.

Do think consumers should use caution if installation will not be easy and get concerns documented in advance to avoid frustration.

Thank you kindly to the team member who was able to turn a bad experience into a positive one.

No longer fuming

Tasneem k.
Customer Care Representative was able to help me book my delivery date which for some reason my postal code was not accepted. She was very polite and helped almost instantly.

Great service on the phone and delivery on time.

Your video says large appliances are removed from packaging, and the packaging is taken away. My dishwasher was left in the box.. I think a dishwasher is a large applaince.

Good selection of washing machines & readily available. Delivery was possible next day.

Did not like the price policy: matching prices from other stores only if the washing machine was not yet delivered

Great help from sales rep but really can’t totally give final review until product received.

I don’t understand why I was told I needed a junction box and spent $39 to buy one when my Bosch dishwasher came with one?

We are very happy with our purchase of an LG refrigerator. The website is easy to navigate and filters were very helpful. The sales person was prompt, professional and helpful with questions. Delivery was quick and drivers were very pleasant.

Had our products in stock. Delivery men were polite professional and on time. will definitely buy again.

What I did not appreciate is that I went into your Blvd. Dagenais store and was told they could not give me a cent off than price liste on line. Had to go out and order from my cell phone in my car to get the price down and order it than and pick it up from their warehouse, next to their parking lot on side of their building. This is bad business.

Ease of transaction. Could have offered in-store pick-up instead of at another location.

Installation was on time but didn't level the machine properly and one of the taps leaked. Called the agent but no response.

They were very professional, efficient, knowledgeable, and courteous. Thank you, we would highly recommend their services.