Canadian Appliance Source - Dorval Reviews 

Service was impeccable, professional and attentive to my needs vs my budget. Very pleasant to shop at Canadian Appliance Source. Delivery on time, no damage nor scratch to all appliances. Sale representant was very helpful, honest, patient and had lots of knowledge on appliance. I will surele come back again in the future. Thank you.

They tried to leave the paid-for appliances on our front lawn, without installing them as promised. We had to debate an obstreperous, mean-spirited manager to get them returned, then fight to get our money back. Spare yourself a mighty headache and go with a more professional and trustworthy company.

Yes the experience was great but taking long to deliver the appliances

This is the second time in two months I bought appliance from CAS. A pair of washer and dryer in December, working without problem. It was logical, that I headed to CAS when my old refrigerator died on me. I bought a Whirlpool Fridge and Jean-Francois was very helpful and professional. The whole transaction, delivery went smoothly. CAS is a good source of appliances and I can recommend CAS and him wholeheartedly.

Steven Oliver was amazing . He was very responsive and was able to provide options for a rental that were good quality and not expensive.

Point of sale was excellent, informative and courteous.

Delivery was good, all contacts prior to delivery were on point. I knew when and where my appliances were coming.

At delivery, went well, the delivery were a little rough with the appliances, no damages to anything, which is good.

Install was good.

We were greeted when we walked in, given the time we needed to look around and when ready Michael Armanious was available to assist us with the purchase of a new fridge. He went above and beyond to listen to our requirements and special needs regarding our son who uses a wheelchair. He went over all our options and gave us a good price on the one we selected. The store is clean, well organised and delivery was on time the next morning. Great overall experience !

Nice reception, Mr. Olivier was very courteous and knew exactly what we were looking for and advised us with the right and proper product . Very professional and knowledgable .

Jimmy our sales person was very helpful in all respects but unfortunately we cancelled our order after reading too many negative reviews for the model we chose. I would definitely call Jimmy first when we again go shopping for a new range.

I recently had the pleasure of working with Nicola for a large appliance purchase, and the experience was exceptional from start to finish. He made the entire process seamless and stress-free.
​What stood out most was his product knowledge about how different brands actually perform. He asked detailed questions to make sure we were buying the appliance that made the most sense for our use case.
​HIs honesty was really refreshing, giving us candid opinions on various brands and their quality reputation. Also, because we were purchasing a significant number of appliances, he worked diligently with us on the pricing and logistics, ensuring we felt valued as customers.
​If you are looking for a sales representative who prioritizes integrity and tailored advice over a quick sale, I cannot recommend Nicola highly enough. He is a true professional!

A nice clean well equipped place. My sales agent
Michael Armanious went out of his to get me the
Best deal possible at a low cost. Awesome
Would recommend to everyone.

Once Canadian Appliance Source sells the appliances, that is the end of their responsibility to me.
Luckily I purchased the extended warranty and the manufacturer then has to follow up.
I couldn’t purchase this on the Kobe range hood. My original order was for a GE, but they substituted Kobe.
4 years later, you cannot get service on Kobe, nor can you get parts, including lights and filters in Ontario.
I called Canadian Appliance Source about this. Yes they are still selling Kobe Products.
I asked them why- when you can’t get parts or service?
The Customer Service Rep said “because they are still selling them to us. How is that for a responsible answer?
DO NOT BUY APPLIANCES FROM CANADIAN APPLIANCE SOURCE

My husband and I recently purchased a ge profile induction stove on the recommendation of the two salesperson Faysaal Hammas and Steven Olivier.Delivered on Sept 2nd.First two days stove worked fine third day turn on convection .Fine yesterday turned on again to cook in oven turned off and started making funny noises but after oven cooled down noise stopped.Today put waffles in oven and had to take it out because of noises.20 minutes later noises on and oven still hot had to unplug in back of stove in order oven to cool down went to Canadian Appliances and both gentlemen there neither one of them apologized for my troubles and kept saying call manufacturer.So basically they said not responsible for selling a lemon.The place got their money so piss off.I,m in customer service and it was disgraceful. I recommend to everyone go somewhere else.

Fast and efficient service. Took 2 minutes to reschedule my delivery by phone. My customer service rep was super sweet and helpful. Her name was Minousha Bappoo.

Treshna from the after-sales department was very helpful and efficient in helping me exchange a fridge I purchased for a counter-depth version of the same make/model. Everything was smooth and easy!

Aisha was great! Kind, patient and knowledgeable

The sale experience was good but Worst after sale service experience I have ever had in my customer life

After a month still no washer dryer correctly installed , bounced form department to other department with no effective solutions and no calls back , just worthless emails taking much more time than it should be

Even saying that I was a bit responsible when it’s all due to installation team lack of skills

No consideration and respect, no excuses no commercial gesture for the inconvenience as lost work days occurred by this experience …

EDIT
Thanks for the answer
after long back and forth discussions as it’s only happening through emails even if you ask for a call , finally got an exchange with something supposedly in stock first. Then not anymore in stock when finally got called by someone
Had to choose another model , have chosen it but realize finally that I do pay 100$ more because I buy the machines with a stacking kit versus no stacking kit. Tried to explained without being listened though so no changes definitely in this note

I had some concerns about my order and delivery and Sheshna immediately reassured me about the rest of the process. Many thanks Sheshna! 😀