Salesman was amazing, took extended warranty of course (so will see how that goes if ever needed lol).....2 weeks with the new fridge and couldn't be happier....went with the mileada as our beyond exp... See more
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First time shopping at this company. I saw what I wanted online and went to the store to see my choices. I spoke to the rep and told him what I wanted and he showed me to the items ,they weren't hig... See more
Company replied
We were looking for an dishwasher and refrigerator. We were left alone to look over the many different choices and price range. After the salesman Steven helped us by answering any question we had. W... See more
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Guy was helpful, he shows me all type I was looking for in the system. And help le choosing my refrigerator. Haul away was included and the delivery was very smooth. Professional store.
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Company details
- #3 of 6 best companies in Appliance Store
About Canadian Appliance Source - Dorval
Written by the company
Canadian Appliance Source, founded in 2008, has developed into a forerunner of modern appliance retail. Our model is unique in that our focus has always been on providing our customers with the personalized, thoughtful help and advice of an appliance specialist. Whether online or in-store, CAS customers receive knowledgeable advice, expert service, and quality appliances at exceptional prices. Our goal is to leave each customer with the certainty they made the right choice buying from us.
Now with more than 40 locations, our mission has grown to be the largest national appliance retailer in Canada. However, we will be a coast-to-coast retailer with a difference: we will still offer each customer that same personalized advice and unique in-store experience. We will do this by maintaining the exemplary level of training each sales associate receives; we will do this by ensuring every member of the CAS team shares our values of respect, responsibility, and commitment to customer satisfaction. We will do this by empowering everyone in our company to provide our customers with the expertise they deserve. CAS has always stood apart from the competition, and as we grow, we will continue to do so. We now have the resources, the ability, and most importantly, the drive to be the best appliance retailer in Canada.
Although we have grown in size, we have never lost our focus on creating our unique, customer-centric, in-store experience. Each CAS store has a boutique feel, features streamlined, modern displays, and customers are serviced by personable, knowledgeable staff. We pay attention to the details to make the shopping experience as pleasant as possible.
We know that buying major household appliances can feel like a big commitment, and there’s often a lot of confusion or outdated information online regarding return terms and hidden fees with Canadian Appliance Source.
Based on our recent video update (you can reference the file named "Official Canadian Appliance Source Return Policy 60-Day Returns & ZERO Restocking Fees"), we want to clear the air and lay out our Return Policy as simply and directly as possible so you can shop with complete peace of mind.
The Core Return Terms for Unused Items
- 60-Day Full Refund Window: You have a full 60 days from purchase to initiate a return or exchange.
- $0 Restocking Fees: We do not charge any restocking fees on eligible returns. - Original Packaging Requirement: To qualify for this standard return, the product must be returned in its original packaging.How to Process a Return
- Keep Your Packaging (For Standard Returns): If you simply changed your mind, ensure the appliance remains in its original box/packaging.
- Initiate the Return: Reach out to our rCanadian Appliance Source Returns Portal - https://www.canadianappliance.ca/returns or customer Service within the 60-day window (or immediately if your item arrived damaged/defective, Do not plug in or use it) and we shall process your return accordingly.What If Your Product is Damaged or Defective?
We want to make sure that you are fully aware that if your product arrives damaged or is not working, the standard policy rules above do not apply to you.
If you receive a defective or damaged appliance, you are completely exempt from the standard return restrictions; you have 48 hours from the day of delivery to report any damage or any issue with your appliance on our dedicated online support for returns at https://www.canadianappliance.ca/returns
Contact info
2180 Rte Transcanadienne, H9P2N4, Dorval, QC, Canada
- 5146000486
4.7
Excellent
993 reviews
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Reply from Canadian Appliance Source - Dorval
Hi Ivan,
We're happy you received very good client service. We appreciate your positive feedback and are glad you enjoyed your experience with our salesman.
CAS
They were able to price match for us
They were able to price match for us. Delivery was on time
April 15, 2026
Reply from Canadian Appliance Source - Dorval
Hi Karl,
We're happy we could price match and deliver on time for you. We appreciate your positive feedback and are always here to help!
CAS
we bought an oven 6 weeks ago, still never recieved it
we bought an oven 6 weeks ago, and the delivery keep being pushed in time,( 5th times now) still never recieved our stove... the customer center just apologies with wanting to help more.....
April 16, 2026
Unprompted review
Reply from Canadian Appliance Source - Dorval
Dear Guillaume Saladin,
Thank you for taking the time to share your feedback. We’re very sorry to hear about your experience.
We understand how frustrating and inconvenient this must be, especially with multiple delays to your delivery. Please note that delivery timelines can be impacted by manufacturer shipping schedules, which are unfortunately outside of our direct control.
At this time, we do have an estimated arrival date of April 23rd, however, this remains tentative and may be subject to change. We sincerely apologize for the repeated delays and appreciate your patience.
Sincerely,
CAS
Reply from Canadian Appliance Source - Dorval
Hello Lynn,
It is wonderful to know that our team made the process so straightforward for you and that you were happy with the pricing we offered. We look forward to seeing you at the store again for any future needs.
Best regards,
CAS
Dishwasher purchase
Knowledgeable and professional Mr Nicola Buttino , sales person , made purchase easy and fast delivery
April 9, 2026
Reply from Canadian Appliance Source - Dorval
Hello Emad,
We are so glad to hear that Nicola provided such knowledgeable and professional support to help you find the right dishwasher. It’s great that we could get it delivered to you so quickly, and we look forward to working with you again soon.
Cheers,
CAS
Canadian Appliance Source - Great Service
I was greeted right away and had one of the best services I've had in a long time, thank you. John McCormich was very knowledgeable and helped me with what I needed. Would highly recommend Canadian Appliance Source. Thank you again.
April 2, 2026
Reply from Canadian Appliance Source - Dorval
Hi Bertha,
Thank you so much for the kind words! We’re thrilled to hear you had such a great experience and felt well taken care of right from the start. John will be happy to know his knowledge and service made a difference in helping you find exactly what you needed.
We truly appreciate your recommendation and your business. It would be our pleasure to assist you again in the future, and if any friends or family are looking for appliances, we’d be grateful if you shared your experience with them.
Thanks again, and we look forward to serving you again soon!
CAS
Reply from Canadian Appliance Source - Dorval
Hi Helen,
Thanks for your 5-star review!
CAS
Helpful
Helpful, well-informed salesperson. Excellent delivery service with very short waiting period. Very satisfied with products. Will definitely reccommend Canadian Appliance Source to family and friends.
March 31, 2026
Reply from Canadian Appliance Source - Dorval
Hi Binnie,
Thank you for your wonderful feedback! We’re so glad to hear that you had a great experience with our knowledgeable sales team and that the delivery was quick and efficient. It’s great to know you’re very satisfied with your products.
We truly appreciate your business and your recommendation. We look forward to serving you again in the future, and we’d be grateful if you continue to share your experience with family and friends. Thanks again for choosing CAS!
CAS
Service and delivery and installation…
Service and delivery and installation all exceptional
March 11, 2026
Reply from Canadian Appliance Source - Dorval
Hi Amanda,
We're so happy to hear that you found our service, delivery, and installation exceptional! Thank you for your positive feedback.
CAS
The guys were very polite and…
The guys were very polite and professional and helpful. I highly recommend them!!
March 12, 2026
Reply from Canadian Appliance Source - Dorval
Hi Elaine,
We're happy to hear the team was polite, professional, and helpful! Thank you for recommending us; we appreciate your support and value your business.
CAS
I went to the nearby store and…
I went to the nearby store and purchased a dishwasher. I paid the deposit 45% and was supposed to pick up my self. After some days I was noticed that the product was not available anymore ( it was showing on stock on my visit). I went back to the store and was proposed another model. It was told that this model was newer and with more options. I checked myself at home and the proposed model was an old model with less options. I canceled the order.
After I contacted the customer service and again was told that the dishwasher I wanted was available in Laval (near higw 13). I went same day there and I learned that that store do not exist anymore. A total disaster...
March 7, 2026
Reply from Canadian Appliance Source - Dorval
Dear Customer,
Thank you for taking the time to share your feedback with us.
We sincerely apologize for the inconvenience regarding your order.
Unfortunately, we were notified after the order was placed that the product has been discontinued by the manufacturer.
Following this, our sales team proposed a reselection for your consideration.
Please note that while our main distribution center is located in Laval, order pickups are conducted at a different location than our showroom.
Thank you for your understanding.
CAS
Reply from Canadian Appliance Source - Dorval
Hello Ireland,
We’re happy John could provide great support and that you’re enjoying your products. We can’t wait to see you back in the store soon!
Kind regards,
CAS
Michael Armanious was great!
The buying experience with Michael Armanious was exceptional.He was honest, thoughtful and knowledgeable. Not at all pushy and gave us space and time to decide. We had also dealt with Nicola Buttino on our first visit but we were crunched for time on our second visist and could not be there for the same time that matched Mr Buttino's hours. The delivery was very quick and effcient as well. The only issue was that the team left the delivery box , and all the many pieces inside, on the sidewalk near the house but never said a a thing.
March 19, 2026
Reply from Canadian Appliance Source - Dorval
We’re so glad to hear you had such a positive experience working with Michael—he truly cares about making the process comfortable and informative, and it’s great that came through. We’ll also be sure to pass along your kind words to Nicola as well.
It’s wonderful that everything moved along quickly on the delivery side, though we appologize for any misunderstanding there might have been with the delivery boxes; after looking at you original purchase it seems that you had not paid for the packaging disposal service. We appreciate the feedback regardless.
We appreciate the opportunity to assist you and hope you enjoy your new purchase. We look forward to helping you again in the future or welcoming you back to the store.
Warm regards,
CAS
Great products ,Great people
Great people, great deals . I absolutely love my new washer and dryer. Delivery was very quick and delivery guys were very quick and careful to set my machines up, best place to shop for any appliance.
March 12, 2026
Reply from Canadian Appliance Source - Dorval
Hello Darryl,
We’re thrilled that you love your new washer and dryer and that the delivery went so smoothly. It’s wonderful to hear our team could provide both great service and great deals. We look forward to helping you with any future appliance needs!
Best wishes,
CAS
Great prices and even better service
Great prices and even better service! Found exactly what I needed and had it delivered faster than expected. Will definitely shop here again.
March 11, 2026
Reply from Canadian Appliance Source - Dorval
Hi Melody,
Thank you so much for your feedback and for choosing CAS—we truly appreciate your business! We’re thrilled to hear you found exactly what you needed at a great price and that delivery was even faster than expected.
We’d love the opportunity to serve you again in the future, and if any friends or family are looking for appliances, we’d sincerely appreciate you recommending CAS.
Thanks again, and we look forward to helping you next time!
CAS
Reply from Canadian Appliance Source - Dorval
Hi Simon,
Thank you so much for your feedback and for choosing CAS—we truly appreciate your business! We’re glad to hear Nicola Buttina was helpful and made your experience a positive one.
We’d love the opportunity to serve you again in the future, and if any friends or family are looking for appliances, we’d sincerely appreciate you recommending CAS.
Thanks again, and we look forward to helping you next time!
CAS
Reply from Canadian Appliance Source - Dorval
Hi Lin,
Thank you so much for your feedback and for choosing CAS—we truly appreciate your business! We’re thrilled to hear that our delivery team exceeded your expectations.
We’d love the opportunity to serve you again in the future, and if any friends or family are looking for appliances, we’d sincerely appreciate you recommending CAS.
Thanks again, and we look forward to helping you next time!
CAS
Excellent from beginning to end
Our salesman, Jimmy Khadoury made the transaction easy and efficient. The delivery went smoothly, I didn’t have to pay extra for the installation either. The price was great and I really appreciated the delivery updates and follow ups. I highly recommend CSA.
March 15, 2026
Reply from Canadian Appliance Source - Dorval
Hi Tracy,
Thank you so much for your wonderful feedback and for choosing CAS—we truly appreciate your business! We’re thrilled to hear that Jimmy Khadoury made your purchase easy and efficient, and that the delivery went smoothly with timely updates and follow-ups.
It’s great to know you received excellent service, a fair price, and no extra charges for installation. We’d love the opportunity to serve you again in the future, and if any friends or family are looking for appliances, we’d sincerely appreciate your recommending CAS.
Thanks again, and we look forward to helping you next time!
CAS
Terrible service from the delivery…
Terrible service from the delivery team! Very RUDE PEOPLE
I’m not happy with the washer dryer as the dryer doesn’t dry well
March 17, 2026
Reply from Canadian Appliance Source - Dorval
Dear Rana El-Eid,
Thank you for taking the time to share your feedback. We’re very sorry to hear about your experience with the delivery team. This is not the level of service experience we aim to provide.
Please reach out to aftersales@caslp.ca with your order number and a description of the issue with your unit so our team can review and assist you further. We appreciate your patience and the opportunity to help resolve this.
Sincerely,
CAS
Great service.
March 9, 2026
Reply from Canadian Appliance Source - Dorval
Hi Tina,
Thank you for your feedback and for choosing CAS—we truly appreciate your business! We’re glad to hear you had a great service experience.
We’d love the opportunity to serve you again in the future, and if any friends or family need appliances, we’d sincerely appreciate you recommending CAS.
Thanks again, and we look forward to helping you next time!
CAS
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