Salesman was amazing, took extended warranty of course (so will see how that goes if ever needed lol).....2 weeks with the new fridge and couldn't be happier....went with the mileada as our beyond exp... See more
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First time shopping at this company. I saw what I wanted online and went to the store to see my choices. I spoke to the rep and told him what I wanted and he showed me to the items ,they weren't hig... See more
Company replied
We were looking for an dishwasher and refrigerator. We were left alone to look over the many different choices and price range. After the salesman Steven helped us by answering any question we had. W... See more
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Guy was helpful, he shows me all type I was looking for in the system. And help le choosing my refrigerator. Haul away was included and the delivery was very smooth. Professional store.
Company replied
Company details
- #3 of 6 best companies in Appliance Store
About Canadian Appliance Source - Dorval
Written by the company
Canadian Appliance Source, founded in 2008, has developed into a forerunner of modern appliance retail. Our model is unique in that our focus has always been on providing our customers with the personalized, thoughtful help and advice of an appliance specialist. Whether online or in-store, CAS customers receive knowledgeable advice, expert service, and quality appliances at exceptional prices. Our goal is to leave each customer with the certainty they made the right choice buying from us.
Now with more than 40 locations, our mission has grown to be the largest national appliance retailer in Canada. However, we will be a coast-to-coast retailer with a difference: we will still offer each customer that same personalized advice and unique in-store experience. We will do this by maintaining the exemplary level of training each sales associate receives; we will do this by ensuring every member of the CAS team shares our values of respect, responsibility, and commitment to customer satisfaction. We will do this by empowering everyone in our company to provide our customers with the expertise they deserve. CAS has always stood apart from the competition, and as we grow, we will continue to do so. We now have the resources, the ability, and most importantly, the drive to be the best appliance retailer in Canada.
Although we have grown in size, we have never lost our focus on creating our unique, customer-centric, in-store experience. Each CAS store has a boutique feel, features streamlined, modern displays, and customers are serviced by personable, knowledgeable staff. We pay attention to the details to make the shopping experience as pleasant as possible.
We know that buying major household appliances can feel like a big commitment, and there’s often a lot of confusion or outdated information online regarding return terms and hidden fees with Canadian Appliance Source.
Based on our recent video update (you can reference the file named "Official Canadian Appliance Source Return Policy 60-Day Returns & ZERO Restocking Fees"), we want to clear the air and lay out our Return Policy as simply and directly as possible so you can shop with complete peace of mind.
The Core Return Terms for Unused Items
- 60-Day Full Refund Window: You have a full 60 days from purchase to initiate a return or exchange.
- $0 Restocking Fees: We do not charge any restocking fees on eligible returns. - Original Packaging Requirement: To qualify for this standard return, the product must be returned in its original packaging.How to Process a Return
- Keep Your Packaging (For Standard Returns): If you simply changed your mind, ensure the appliance remains in its original box/packaging.
- Initiate the Return: Reach out to our rCanadian Appliance Source Returns Portal - https://www.canadianappliance.ca/returns or customer Service within the 60-day window (or immediately if your item arrived damaged/defective, Do not plug in or use it) and we shall process your return accordingly.What If Your Product is Damaged or Defective?
We want to make sure that you are fully aware that if your product arrives damaged or is not working, the standard policy rules above do not apply to you.
If you receive a defective or damaged appliance, you are completely exempt from the standard return restrictions; you have 48 hours from the day of delivery to report any damage or any issue with your appliance on our dedicated online support for returns at https://www.canadianappliance.ca/returns
Contact info
2180 Rte Transcanadienne, H9P2N4, Dorval, QC, Canada
- 5146000486
4.7
Excellent
993 reviews
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I ordered the washing machine online
I ordered the washing machine online. It was easy process. Booked delivery day. Item arrived in the time they told me it would be delivered. The disconnected my old washer and removed it. Installed new washer. Very quick and easy. Excellent service
May 23, 2026
Reply from Canadian Appliance Source - Dorval
Hi Karen,
Thank you for choosing CAS! We’re glad to hear the online ordering, delivery, and installation process was quick and easy for you. We truly appreciate your business and look forward to serving you again in the future. Please keep CAS in mind for your family and friends as well!
CAS
Reply from Canadian Appliance Source - Dorval
Hi Stephen,
We are so glad you had such a pleasant experience with our knowledgeable staff. Thank you!
CAS
My experience was a very good one
My experience was a very good one. CAS agent was helpful and followed through till the good was delivered. The Delivery team was very helpful and provided the service I expected from them.
May 22, 2026
Reply from Canadian Appliance Source - Dorval
Hi Elsa,
Thank you for choosing CAS! We’re happy to hear our agent was helpful and followed through to delivery, and that our delivery team met your expectations as well. We truly appreciate your business and look forward to serving you again in the future — and please feel free to recommend CAS to your family and friends!
CAS
Great experience
Great price, professional service. Next day delivery when others were offering 10 days. 3rd purchase from CAS.
May 21, 2026
Reply from Canadian Appliance Source - Dorval
Hi Robert,
Thank you for your continued support and for choosing CAS again! We’re glad to hear you were happy with the pricing, professional service, and fast next-day delivery. We truly appreciate your repeat business and look forward to helping you again in the future. Please feel free to recommend us to your family and friends!
CAS
Reply from Canadian Appliance Source - Dorval
Hi Wayne,
Thank you for your kind feedback! We’re glad to hear John was a great help and that everything went smoothly as planned. We truly appreciate your business with CAS and look forward to serving you again. Please feel free to recommend us to your family and friends!
CAS
The salesman was very accommodating
The salesman was very accommodating, informative and polite. Delivery was very good. The delivery men were careful and polite.
I will definitely be back the next time I require a new appliance
May 12, 2026
Reply from Canadian Appliance Source - Dorval
Hi Zenon,
Thank you for your kind review! We’re glad to hear our salesman was accommodating and informative, and that the delivery team was careful and polite. We truly appreciate your business with CAS and look forward to serving you again when you need your next appliance. Please feel free to recommend us to your family and friends!
CAS
Reply from Canadian Appliance Source - Dorval
Hi Stephen,
We're so glad your purchase and delivery were perfect. We appreciate your positive feedback!
CAS
This is our second purchase
This is our second purchase, great customer service and next day delivery for available unit.
May 9, 2026
Reply from Canadian Appliance Source - Dorval
Hi Immeuble,
We are so glad to hear you had such a positive experience with your second purchase and our service! Thank you for your kind words.
CAS
Reply from Canadian Appliance Source - Dorval
Hi R Granitto,
We're happy to hear that you had a great experience and found our prices good. We appreciate your positive feedback and look forward to serving you again!
CAS
From 'soup to nuts,' everything was…
From 'soup to nuts,' everything was perfect. John McCormick, with his customer-friendly demeanor and expertise, helped us choose the right appliances. The delivery and installation were impeccable. We are very pleased with the entire experience.
May 8, 2026
Reply from Canadian Appliance Source - Dorval
Hi Bala,
Thank you so much for your wonderful review and for choosing Canadian Appliance Source! We’re delighted to hear that everything from start to finish was a perfect experience for you. It’s great to know that John McCormick’s expertise and customer-friendly approach helped you choose the right appliances with confidence.
We’re also pleased that the delivery and installation process met your expectations and was handled seamlessly. We truly appreciate your business and are thrilled that you were happy with the entire experience. We look forward to serving you again in the future. Please keep CAS in mind for your next appliance purchase, and feel free to recommend us to your family and friends!
CAS
Had what I wanted
Had what I wanted, delivers with a high standard of care, took old appliance out no hassle.
May 1, 2026
Reply from Canadian Appliance Source - Dorval
Hi,
We're happy to hear that you found what you wanted and that our delivery met a high standard! It's great that the old appliance removal was hassle-free. Thanks!
CAS
Awesome sale representative
Awesome sale representative, Jimmy Khadoury at 1-877-374-3439 ext. 338 I cant recommend a better experience.
May 7, 2026
Reply from Canadian Appliance Source - Dorval
Hi Stephan,
We're happy to hear that you had such a positive experience. We appreciate you taking the time to leave us this awesome feedback. Thanks again!
CAS
Great service.
Great service.. was polite..helpful..and fast including delivery..Will buy next appliance there..
May 2, 2026
Reply from Canadian Appliance Source - Dorval
Hi Natalie,
We're so happy to hear that our service was helpful, polite, and fast, including delivery. We appreciate the feedback and look forward to your next purchase!
CAS
Reply from Canadian Appliance Source - Dorval
Hi T H,
We're happy to hear that you found the process easy. Thank you for your positive feedback; we appreciate it a lot.
CAS
I liked the company because it…
I liked the company because it organized the removal and installation of dishwasher. More $$ but well worth it!
April 25, 2026
Reply from Canadian Appliance Source - Dorval
Hi Heather,
Thank you for your feedback—we truly appreciate your business with CAS. We’re glad to hear that you valued the convenience of having the dishwasher removal and installation taken care of for you, and that the overall experience was worth it.
We appreciate your trust in our team and are happy we could make the process easier for you. Thank you again for choosing CAS—we look forward to serving you again in the future, and we’d be grateful if you recommended us to your family and friends!
CAS
Great!
Great and easy transaction with John and the delivery guys were awesome, on time and very nice.
April 26, 2026
Reply from Canadian Appliance Source - Dorval
Hi Rowena,
We're happy the transaction was easy and that our delivery team was awesome and on time! We appreciate your positive feedback and thank you for your time.
CAS
Reply from Canadian Appliance Source - Dorval
Hi Shari,
We're happy our service was efficient, and delivery was quick. Thanks!
CAS
no hassle
no hassle , had to replaced a fridge and knew the model, michael was great and very knowlegable. next day delivery.
April 11, 2026
Reply from Canadian Appliance Source - Dorval
Hi,
We're so glad the replacement process was hassle-free! It's great to know our team's knowledge and next-day delivery met your needs. We appreciate your review!
CAS
Very professional and fair pricing
April 19, 2026
Reply from Canadian Appliance Source - Dorval
Hi,
We appreciate your feedback and are glad our pricing and service met your expectations. Thank you for your support; it means a lot to us.
CAS
Reply from Canadian Appliance Source - Dorval
Hi,
We are glad you enjoyed our service and fast delivery! Thank you for your positive feedback; it means a lot to us.
CAS
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