Canadian Appliance Source - Etobicoke Reviews 

We received great customer service in the store and with the delivery. The appliances were delivered within a few days and the e are very happy with them. We will definitely come back to CAS for future appliances and will recommend the store to others.

As I walked into the store, I started to look around and was approached by Hitesh. Told him what I was looking for. He showed me several models in my price range and let me walk around to decide which model I wanted. At no time was I pressured by Hitesh to pick a certain model. After I picked out the model I wanted, we went through standard paperwork. Arranged delivery date and time. Overall a great experience.

In-store experience was smooth, staff was friendly in-person as well as over the phone and email. We bought a fridge that was too big and they helped us switch it before it was delivered. Delivery service was fast and professional.

Service from store to installation and clean up was first class.

Great communication and follow up on timing of delivery and install.

Good service partners.

These are two emails I sent to Tim Turingia that explain my dissatisfaction, especially with delivery issues.

1. I was very disappointed to learn that my delivery was booked for tomorrow morning when we agreed to a delivery tomorrow afternoon between 2 and 4. Unfortunately I can’t do the morning slot for a couple of reasons. I rebooked with your delivery people for Friday afternoon from 2 - 5 and I have booked the elevator for that window as well. Could you please confirm that this will not change again? (This did not happen.)

2. When I had talked to the dispatcher about this second delivery, he assured me it would be in the afternoon. Once again, I got a call the evening before saying it would be in the morning! The whole thing was very annoying.

Apart from that, I wish you had told us when we bought the condo-sized units, that it would be advisable to get a pedestal. You could have sold us one and included it with the order so the whole thing could have been installed at once. As it is, I'll have to buy a pedestal and figure out how to get it under the washer/dryer.

My dishwasher was broken. I paid for delivery elevator, waited a week and now I need to solve this problem by myself and again wait more time. And also I should pay one more time for delivery elevator.

(Updates)
Thank you for your response, but it does not reflect what actually happened.

Yes, my replacement request was approved. However, the replacement has not been delivered. As of today (July 9), I am still without the dishwasher that I paid $1,300 for.

I placed my original order on June 27, and after all this time, I still do not have the product I purchased.

Your response makes it sound as though the issue has been resolved quickly, but it has not. Approving a replacement is not the same as completing it. The replacement has not reached me, and I continue to wait.

In addition to the delay, I paid for delivery to my apartment, experienced the inconvenience of receiving a damaged appliance, and have spent a significant amount of time trying to resolve a problem that was not my fault.

If my dishwasher is not delivered within the next few days, I will request a full refund. I also believe compensation is appropriate for the excessive delay, inconvenience, and the misleading public response that suggests this matter has already been resolved.

Unfortunately, based on my experience, I cannot recommend Canadian Appliance Source.

Received helpful guidance with choosing the best appliances to meet our needs & budget. Delivery was on time & the placement of both units went smoothly.
Overall, a satisfying experience & I would definitely recommend this staff & location.

We knew the 18" wide dishwasher we wanted and it was in stock and the purchase was quick and easy to do. Bought on a Friday, delivered free on Monday and installed Thursday (after a stat holiday). The installer spent extra time to ensure he was 100% satisfied, as he took pride in his work. Love our Bosch dishwasher.

Everything was Fantastic from the salesman to the delivery guys they were fantastic very polite and curdeious ! Everything was fantastic !I will highly recommend recommend them , and if I ever need another appliance I will come back , thank you again so much for everything!!

Great customer service - from answering the telephone to knowledgeability of products to delivery- everything was great!

No one has beaten the prices of Canadian Appliance. Parsa my salesperson was polite, knowledgeable and helpful. I’d recommend you to my friends.

We had the best salesperson and made us feel great about quality/price

The sales person helped advise us of our purchase, according to the features we were looking for. He was very knowledgeable about the various brands. He was also very efficient, setting up delivery, which went very well.

Agent was delightful, timely delivery.

Everything was fantastic. Salesperson was very easy to deal with. The delivery was smooth. 4 stars instead of 5 only because the delivery arrived outside of the timeline that I was provided.

The online inventory was accurate and easy to navigate. The sale was efficient and courteous. The delivery was seamless and as advertised. The installer was competent and helpful. Overall, a stellar experience that met and exceeded all expectations.

Went in on a Friday afternoon and got my brand new fridge Sat morning! Thanks to Melvin for his quick and thorough help. Delivery was a breeze and went without issues. There’s no need to look at any other stores CAS has it all. Thanks again!!

Good price and great delievery experience.

Roger the salesman was very helpful in aiding us in our decision for a new French door refrigerator. He explained everything and delivery was as promised and set up went without a hitch.

I have purchased 6 major appliances from Canadian Appliance Source in the past 3 years. There are three things you should know about CAS before purchasing any equipment, at least at this location:
- There is no Store Manager. Every salesperson at CAS is their own independent business, and they “self-manage” themselves. The store is used in a similar way that Real Estate agents use Remax. Therefore, if something goes wrong with your order or installation, you are the customer of the sales rep, not CAS. If you happen to get one that is not committed to helping you, as I did with Naved, you may be in trouble.
- CAS promotes that it has a “white glove” service for delivery and installation. Note that the installation is done by the truck driver or a member of the delivery crew, who, I question, was properly trained to do any installation, and not a dedicated technician. Therefore, if something goes wrong, CAS’ first course of action is to contact the manufacturer, and not to solve the problem themselves (like replacing the equipment). In my case, the entire ordeal took 8 days with daily follow-ups and no help from the sales representative.
- Once the sale is completed, it is CAS’s “after-sales services” that you will be dealing with if you have a problem. Even though the agents are prompt and cordial, the follow-through is questionable. I have never received the emails they said they would send (either with forms to fill out or confirmation of the visit, etc.), which required my follow-up. And the manager, when you can get to one, is condescending at best. In my case, her name was Susan, and she claimed to be an after-Sales supervisor. Stating that it was a terrible customer experience dialoging with this person is an understatement.
The price may be a bit lower than other places, but be wary of the “white gloves” delivery and installation claim. If something goes wrong, you are in for a challenge!