Very good experience. Purchased a Samsung Dishwasher. Our salesperson, Hetish Gulati, was excellent. He was very knowledgeable about the product, gave use time and space to make a decision, was hon... See more
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Sales person was very friendly but did not tell me a few things about the fridge delivery; namely that they wouldn’t connect the water if I have copper piping, which I do, that the fridge has to res... See more
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Our sales rep. was very helpful and informative but not pushy. He allowed us to make up our own minds but was there to answer any questions. Delivery of the new appliances came during the 3 hour wi... See more
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They were able to help me find and deliver a replacement Fridge/Freezer within 24 hours. They had what I needed and delivered the next morning after purchase. Staff was knowledgeable and helpful. Pric... See more
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Company details
- #3 of 6 best companies in Appliance Store
About Canadian Appliance Source - Etobicoke
Written by the company
Canadian Appliance Source, founded in 2008, has developed into a forerunner of modern appliance retail. Our model is unique in that our focus has always been on providing our customers with the personalized, thoughtful help and advice of an appliance specialist. Whether online or in-store, CAS customers receive knowledgeable advice, expert service, and quality appliances at exceptional prices. Our goal is to leave each customer with the certainty they made the right choice buying from us.
Now with more than 40 locations, our mission has grown to be the largest national appliance retailer in Canada. However, we will be a coast-to-coast retailer with a difference: we will still offer each customer that same personalized advice and unique in-store experience. We will do this by maintaining the exemplary level of training each sales associate receives; we will do this by ensuring every member of the CAS team shares our values of respect, responsibility, and commitment to customer satisfaction. We will do this by empowering everyone in our company to provide our customers with the expertise they deserve. CAS has always stood apart from the competition, and as we grow, we will continue to do so. We now have the resources, the ability, and most importantly, the drive to be the best appliance retailer in Canada.
Although we have grown in size, we have never lost our focus on creating our unique, customer-centric, in-store experience. Each CAS store has a boutique feel, features streamlined, modern displays, and customers are serviced by personable, knowledgeable staff. We pay attention to the details to make the shopping experience as pleasant as possible.
We know that buying major household appliances can feel like a big commitment, and there’s often a lot of confusion or outdated information online regarding return terms and hidden fees with Canadian Appliance Source.
Based on our recent video update (you can reference the file named "Official Canadian Appliance Source Return Policy 60-Day Returns & ZERO Restocking Fees"), we want to clear the air and lay out our Return Policy as simply and directly as possible so you can shop with complete peace of mind.
The Core Return Terms for Unused Items
- 60-Day Full Refund Window: You have a full 60 days from purchase to initiate a return or exchange.
- $0 Restocking Fees: We do not charge any restocking fees on eligible returns. - Original Packaging Requirement: To qualify for this standard return, the product must be returned in its original packaging.How to Process a Return
- Keep Your Packaging (For Standard Returns): If you simply changed your mind, ensure the appliance remains in its original box/packaging.
- Initiate the Return: Reach out to our rCanadian Appliance Source Returns Portal - https://www.canadianappliance.ca/returns or customer Service within the 60-day window (or immediately if your item arrived damaged/defective, Do not plug in or use it) and we shall process your return accordingly.What If Your Product is Damaged or Defective?
We want to make sure that you are fully aware that if your product arrives damaged or is not working, the standard policy rules above do not apply to you.
If you receive a defective or damaged appliance, you are completely exempt from the standard return restrictions; you have 48 hours from the day of delivery to report any damage or any issue with your appliance on our dedicated online support for returns at https://www.canadianappliance.ca/returns
Contact info
158 North Queen St, C1, M9C1A8, Toronto, ON, Canada
- 4378360531
4.5
Excellent
3K reviews
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Be wary of the “white gloves” delivery and installation claim
I have purchased 6 major appliances from Canadian Appliance Source in the past 3 years. There are three things you should know about CAS before purchasing any equipment, at least at this location:
- There is no Store Manager. Every salesperson at CAS is their own independent business, and they “self-manage” themselves. The store is used in a similar way that Real Estate agents use Remax. Therefore, if something goes wrong with your order or installation, you are the customer of the sales rep, not CAS. If you happen to get one that is not committed to helping you, as I did with Naved, you may be in trouble.
- CAS promotes that it has a “white glove” service for delivery and installation. Note that the installation is done by the truck driver or a member of the delivery crew, who, I question, was properly trained to do any installation, and not a dedicated technician. Therefore, if something goes wrong, CAS’ first course of action is to contact the manufacturer, and not to solve the problem themselves (like replacing the equipment). In my case, the entire ordeal took 8 days with daily follow-ups and no help from the sales representative.
- Once the sale is completed, it is CAS’s “after-sales services” that you will be dealing with if you have a problem. Even though the agents are prompt and cordial, the follow-through is questionable. I have never received the emails they said they would send (either with forms to fill out or confirmation of the visit, etc.), which required my follow-up. And the manager, when you can get to one, is condescending at best. In my case, her name was Susan, and she claimed to be an after-Sales supervisor. Stating that it was a terrible customer experience dialoging with this person is an understatement.
The price may be a bit lower than other places, but be wary of the “white gloves” delivery and installation claim. If something goes wrong, you are in for a challenge!
June 12, 2026
Unprompted review
Reply from Canadian Appliance Source - Etobicoke
Dear Felipe Papaleo,
Thank you for taking the time to share your concerns with us.
We sincerely apologize that your experience with Canadian Appliance Source did not meet your expectations.
While our store managers are available to assist customers and our sales team with initial inquiries, all post-purchase matters—including product defects and warranty claims—are handled by our Aftersales Team.
We can confirm that our Aftersales Team is currently managing your case regarding your Whirlpool appliance.
Our team is dedicated to assisting customers to the best of their ability to ensure all issues are resolved swiftly and accurately.
Sincerely,
CAS
Would have been nice for the sales…
Would have been nice for the sales person to explain the item and show me the features.
No effort was given at all.
Very disappointing experience.
June 17, 2026
We live in a condo our salesman told us…
We live in a condo our salesman told us that our dilvery would be 9-11am but when the dilvery company called they said 3-6pm and we told them we cant do that time the girl was,so rude I asked to speak to a manger and she said she cant let me speak to a manager.and she didnt even try to ask the dilvery team to see if they could dilver at the time we requested everytime we book a elevator we have to 300 pluse 15 for tax and they were not understanding so we requested a refund. Hopefully that comes in soon very poor customer service at the store and on the phone. Our sales person was hitch from the etobicoke store.
June 18, 2026
Unprompted review
Reply from Canadian Appliance Source - Etobicoke
Dear Alka,
Thank you for taking the time to share your feedback. We are sorry to hear that your delivery was unsuccessful.
Please understand that CAS does not have direct control over these time slots provided that are determine by the routing and scheduling for all deliveries.
While we attempt to accommodate specific requests, they are sometimes unable to guarantee them due to truck schedules and daily routing requirements.
To help us address your concerns directly, please provide your order number to our After-Sales team at aftersales@caslp.ca.
Sincerely,
CAS
Lack of Delivery Coordination
Our salesman, Tim Turinga in Etobicoke was excellent, knowledgeable, and a gentleman. The delivery team was excellent and they installed the washer and dryer. The dishwasher installer, Emo Appliance Installer was great.
The dispatcher and co-ordinator of the delivery was deplorable and argumentative. Calling to establish delivery, change delivery time at 7:00 pm the night before does not work with condo nor apartment individuals. He did not co-ordinate his portion of the work and left a very bad taste concerning CAS.
June 12, 2026
Reply from Canadian Appliance Source - Etobicoke
Dear Martin Reader
Thank you for sharing your feedback.
We are pleased to hear that you had a positive experience with our sales team, though we regret that our service did not meet your expectations during the delivery process.
Please note that delivery windows are scheduled based on the daily routing requirements of our logistics team; therefore, specific times cannot be guaranteed.
However, we typically provide customers with a three-hour delivery window on the evening prior to the scheduled date.
Thank you for your understanding.
Sincerely,
CAS
Great advice and setup
Good advice about the best product for my situation, excellent communication about delivery and setup, crucial for me as I’m in a condo. Quick and efficient setup, washer and dryer both working fine
June 5, 2026
Reply from Canadian Appliance Source - Etobicoke
Hi Roy,
Thank you for your thoughtful review! We're pleased to hear that you received helpful advice, clear communication, and a smooth delivery and installation experience. We truly appreciate your business and are glad your new washer and dryer are working well. Thank you for choosing CAS—we look forward to serving you again in the future. Please feel free to recommend us to your family and friends!
CAS
Sales and Delivery EASY
The sales process and delivery of my ne microwave was very easy. The sales person in the store gave me the best price possible and the delivery was seamless.
June 5, 2026
Reply from Canadian Appliance Source - Etobicoke
Hi Susan,
Thank you for your review! We're delighted to hear that your microwave purchase was easy from start to finish, and that our team was able to provide you with a great price and seamless delivery. We truly appreciate your business and thank you for choosing CAS. We look forward to serving you again in the future, and we'd be grateful if you recommended us to your family and friends!
CAS
The refrigerator I wanted was in stock…
The refrigerator I wanted was in stock at a competitive price. Helpful and professional salesperson. Delivery and removal was a smooth process done 2 days after my purchase.
June 5, 2026
Reply from Canadian Appliance Source - Etobicoke
Hi Laura,
Thank you for your review and for choosing CAS! We're pleased to hear you found the refrigerator you wanted at a competitive price and that our team provided helpful, professional service. It's great to know your delivery and appliance removal went smoothly as well. We truly appreciate your business and look forward to serving you again in the future. Please feel free to recommend CAS to your family and friends!
CAS
Great sales and delivery experience. Our sales contact Melvin was easy to work with and communication was timely and accurate.
Great sales and delivery experience.
June 7, 2026
Great customer service and sales
June 7, 2026
Reply from Canadian Appliance Source - Etobicoke
Hi Chris,
We're glad you had a great experience. We appreciate your kind words.
CAS
The best service
The best service! Treshna answered my emails right away and made sure my part that was damaged for a LG stand up freezer drawer was replaced immediately and answered all my questions, for sure I will be getting my appliances from Canadian appliance!
June 10, 2026
Unprompted review
Reply from Canadian Appliance Source - Etobicoke
Hi Sandy,
Thank you for the wonderful review! We're thrilled to hear that Treshna provided prompt and helpful service and was able to get your replacement part taken care of quickly. We truly appreciate your business and are grateful for your confidence in CAS. We look forward to helping you with your future appliance needs, and we'd be honoured if you continued to recommend us to your family and friends.
CAS
Great customer service
Great customer service, competitive pricing and on time delivery.
May 30, 2026
Reply from Canadian Appliance Source - Etobicoke
Hi Albert,
Thank you for choosing CAS! We’re glad you were happy with our customer service, pricing, and timely delivery. We truly appreciate your business and look forward to serving you again in the future. Please keep CAS in mind for your next appliance purchase, and feel free to recommend us to your family and friends!
CAS
Great advice based on my needs.
Great advice based on my needs.
Terrific delivery and set up service
June 6, 2026
Reply from Canadian Appliance Source - Etobicoke
Hi Connie,
Thank you for your kind review and for choosing CAS! We're glad to hear you received helpful advice tailored to your needs and that your delivery and installation experience was a great one. We truly appreciate your business and look forward to serving you again in the future. Please keep CAS in mind for your appliance needs, and feel free to recommend us to family and friends!
CAS
Reply from Canadian Appliance Source - Etobicoke
Hi Viktor,
Thank you for your kind review and for choosing CAS! We're glad to hear that Nadev provided knowledgeable and professional service and that your order arrived quickly. We truly appreciate your business and look forward to helping you again in the future. Please keep CAS in mind for your next appliance purchase and feel free to recommend us to family and friends!
CAS
From point of sale in the office
From point of sale in the office, to the delivery aspect, everything was nice and smooth.
May 28, 2026
Reply from Canadian Appliance Source - Etobicoke
Hi Rodulfo,
Thank you for choosing CAS! We're glad to hear everything went smoothly from the point of sale through to delivery. We truly appreciate your business and look forward to serving you again in the future. If family or friends are looking for appliances, we'd be grateful for your recommendation.
CAS
Delivery came when it was supposed to
Delivery came when it was supposed to. Delivery people set up the washing machine and took away the materials they were supposed to take away. No surprises.
May 28, 2026
Reply from Canadian Appliance Source - Etobicoke
Hi Steve,
Thank you for your review! We're glad to hear your delivery arrived as scheduled and that the installation and cleanup were completed smoothly with no surprises. We truly appreciate your business with CAS and look forward to serving you again. Please feel free to recommend us to your family and friends!
CAS
Reply from Canadian Appliance Source - Etobicoke
Hi Luanne,
Thank you for choosing CAS and for your kind feedback! We're glad to hear that everyone you dealt with made your experience a positive one. We truly appreciate your business and look forward to serving you again in the future. If your family and friends are shopping for appliances, we’d be grateful if you recommended CAS to them as well!
CAS
Clear Communication and Good Service
Tim T., the salesperson, was direct and helpful. Delivery was easily arranged and accomplished. When I emailed Tim a question about the warranty on one of the two appliances I'd purchased, he responded very clearly in timely fashion. A very satisfactory experience!
May 21, 2026
Reply from Canadian Appliance Source - Etobicoke
Hi Elinor,
Thank you for choosing CAS! We’re delighted to hear that Tim provided helpful service and that your delivery and follow-up experience were smooth and efficient. We truly appreciate your business and are glad everything met your expectations. We look forward to serving you again, and please feel free to recommend CAS to your family and friends!
CAS
Great Expereince
They made the process of buying appliances easy and stress free. Thank you
May 20, 2026
Reply from Canadian Appliance Source - Etobicoke
Hi Joe,
We're glad we made your appliance purchase easy and stress-free. Thank you for your kind words!
CAS
Great Customer Service
The sales representative, Naved was very courteous. He explained the delivery process and how to check the status of my delivery.
The delivery team was also very nice.
I had a few hiccups with the waterline and they waited with me to ensure the issue was rectified before they left for their next appointment. It was much appreciated.
Thank you again.
May 19, 2026
Reply from Canadian Appliance Source - Etobicoke
Hi Lorna,
Thank you for your kind review and for choosing CAS! We're glad to hear Naved provided courteous and helpful service and clearly explained the delivery process. It’s great to know our delivery team was patient and supportive in resolving the waterline issue before leaving. We truly appreciate your business and look forward to serving you again. Please keep CAS in mind for your future appliance needs, and feel free to recommend us to your family and friends!
CAS
Good Prices and helpful sales staff, but rude/impropely trained installation and staff and disrespectful customer service
CAS had competitive prices, for good appliances. The sales staff were responsive, helpful and efficient. However the team they hire for delivery are rude, inefficient and incompetent. They installed the new laundry unit incorrectly. Water flooded out of my washing machine. Trying to get help from CAS' customer service took days, as they made excuses and passed responsibility on. Once they finally agreed to send the installation team out to re-assess, they said again there was no problem with installation. I was forced to contact the Laundry unit manufacturer myself and make an appointment. They were responsive and helpful, coming the next day. They also fixed the issue, by realizing that the CAS' installation staff were incompetent and were unaware of how to properly install this modern ventless dryer unit.
Fine to buy from CAS, but if you have any issues prepare for excuses, little support and a big headache!
May 14, 2026
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