Very good experience. Purchased a Samsung Dishwasher. Our salesperson, Hetish Gulati, was excellent. He was very knowledgeable about the product, gave use time and space to make a decision, was hon... See more
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Sales person was very friendly but did not tell me a few things about the fridge delivery; namely that they wouldn’t connect the water if I have copper piping, which I do, that the fridge has to res... See more
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Our sales rep. was very helpful and informative but not pushy. He allowed us to make up our own minds but was there to answer any questions. Delivery of the new appliances came during the 3 hour wi... See more
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They were able to help me find and deliver a replacement Fridge/Freezer within 24 hours. They had what I needed and delivered the next morning after purchase. Staff was knowledgeable and helpful. Pric... See more
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Company details
- #3 of 6 best companies in Appliance Store
About Canadian Appliance Source - Etobicoke
Written by the company
Canadian Appliance Source, founded in 2008, has developed into a forerunner of modern appliance retail. Our model is unique in that our focus has always been on providing our customers with the personalized, thoughtful help and advice of an appliance specialist. Whether online or in-store, CAS customers receive knowledgeable advice, expert service, and quality appliances at exceptional prices. Our goal is to leave each customer with the certainty they made the right choice buying from us.
Now with more than 40 locations, our mission has grown to be the largest national appliance retailer in Canada. However, we will be a coast-to-coast retailer with a difference: we will still offer each customer that same personalized advice and unique in-store experience. We will do this by maintaining the exemplary level of training each sales associate receives; we will do this by ensuring every member of the CAS team shares our values of respect, responsibility, and commitment to customer satisfaction. We will do this by empowering everyone in our company to provide our customers with the expertise they deserve. CAS has always stood apart from the competition, and as we grow, we will continue to do so. We now have the resources, the ability, and most importantly, the drive to be the best appliance retailer in Canada.
Although we have grown in size, we have never lost our focus on creating our unique, customer-centric, in-store experience. Each CAS store has a boutique feel, features streamlined, modern displays, and customers are serviced by personable, knowledgeable staff. We pay attention to the details to make the shopping experience as pleasant as possible.
We know that buying major household appliances can feel like a big commitment, and there’s often a lot of confusion or outdated information online regarding return terms and hidden fees with Canadian Appliance Source.
Based on our recent video update (you can reference the file named "Official Canadian Appliance Source Return Policy 60-Day Returns & ZERO Restocking Fees"), we want to clear the air and lay out our Return Policy as simply and directly as possible so you can shop with complete peace of mind.
The Core Return Terms for Unused Items
- 60-Day Full Refund Window: You have a full 60 days from purchase to initiate a return or exchange.
- $0 Restocking Fees: We do not charge any restocking fees on eligible returns. - Original Packaging Requirement: To qualify for this standard return, the product must be returned in its original packaging.How to Process a Return
- Keep Your Packaging (For Standard Returns): If you simply changed your mind, ensure the appliance remains in its original box/packaging.
- Initiate the Return: Reach out to our rCanadian Appliance Source Returns Portal - https://www.canadianappliance.ca/returns or customer Service within the 60-day window (or immediately if your item arrived damaged/defective, Do not plug in or use it) and we shall process your return accordingly.What If Your Product is Damaged or Defective?
We want to make sure that you are fully aware that if your product arrives damaged or is not working, the standard policy rules above do not apply to you.
If you receive a defective or damaged appliance, you are completely exempt from the standard return restrictions; you have 48 hours from the day of delivery to report any damage or any issue with your appliance on our dedicated online support for returns at https://www.canadianappliance.ca/returns
Contact info
158 North Queen St, C1, M9C1A8, Toronto, ON, Canada
- 4378360531
4.5
Excellent
3K reviews
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Easy website to navigate
Easy website to navigate. Competitive price and delivery and installation of washer and dryer was included.
May 14, 2026
Reply from Canadian Appliance Source - Etobicoke
Hi,
Thank you for your kind review! We’re glad to hear you found our website easy to navigate and were happy with the competitive pricing, delivery, and installation service for your washer and dryer. We truly appreciate your business with CAS and look forward to serving you again. Please feel free to recommend us to your family and friends!
CAS
Sales person able to answer my…
Sales person able to answer my question, items were stock and fast free delivery with great prices
May 20, 2026
Reply from Canadian Appliance Source - Etobicoke
Hi Michael,
Thank you for your kind review! We’re glad to hear our sales team was able to answer your questions and that you were happy with the pricing and fast delivery. We truly appreciate your business with CAS and look forward to serving you again. Please feel free to recommend us to your family and friends!
CAS
Very knowledgeable salesman
Very knowledgeable salesman. Polite and not pushy.
Delivery guys were also very polite and careful not to damage anything.
Thank you.
May 17, 2026
Reply from Canadian Appliance Source - Etobicoke
Hi Guido,
Thank you for your thoughtful review and for choosing CAS. We’re glad to hear you had a comfortable, no-pressure experience and that our delivery team handled everything with care and professionalism. We truly appreciate your business and look forward to helping you again in the future—please feel free to recommend CAS to your family and friends.
CAS
Our first experience at Canadian…
Our first experience at Canadian Appliance Source:
We purchased a Bosch dishwasher at a reasonable price. Delivery and installation were prompt and efficient. Sales and Service staff were knowledgeable and courteous.
May 9, 2026
Reply from Canadian Appliance Source - Etobicoke
Hi Manu,
Thank you for sharing your first experience with CAS and for choosing us. We’re glad you were happy with the Bosch dishwasher, pricing, and our prompt delivery and installation. We truly appreciate your business and look forward to serving you again—please feel free to recommend CAS to your family and friends.
CAS
Reply from Canadian Appliance Source - Etobicoke
Hi Atila,
We appreciate your positive feedback regarding our honest, knowledgeable, and pleasant salesperson.
CAS
Good advice from salesperson
Good advice from salesperson. Delivery was very prompt with great customer service and Excellent installation.
May 12, 2026
Reply from Canadian Appliance Source - Etobicoke
Hi,
Thank you for choosing CAS! We’re happy to hear you received great advice and that your delivery and installation were prompt and professional. We truly appreciate your business and look forward to serving you again in the future. Please feel free to recommend CAS to your family and friends!
CAS
Reply from Canadian Appliance Source - Etobicoke
Hi,
We appreciate your positive feedback! We are so happy you had a great experience with our service.
CAS
From purchase to delivery
From purchase to delivery, they delivered exactly what they said. So my expectations were fully met. I even called the 1-800 number with a question…and a real person spoke to me and answered my query! Thankyou! All in all a very positive experience!
May 12, 2026
Reply from Canadian Appliance Source - Etobicoke
Hi Lucy,
Thank you for your kind review and for choosing CAS! We’re glad to hear everything from purchase to delivery went exactly as promised, and that our team was able to assist you quickly over the phone. We truly appreciate your business and look forward to serving you again in the future. Please keep CAS in mind for your appliance needs, and feel free to recommend us to family and friends!
CAS
Very pleasant experience.
Melvin is a very pleasant and helpful salesperson!
The delivery went quite smoothly. Two very nice delivery guys!
May 2, 2026
Reply from Canadian Appliance Source - Etobicoke
Hi Christina,
Thank you for your kind review and for choosing CAS! We’re so pleased to hear that Melvin provided such pleasant and helpful service, and that your delivery experience went smoothly with our friendly delivery team.
We truly appreciate your business and your support. CAS looks forward to serving you again in the future, and we’d be grateful if you shared your experience with family and friends. Enjoy your new appliance!
CAS
Buying appliances made easy
Great prices.
Knowledgeable sales staff.
Quick and efficient delivery.
Fast install.
April 28, 2026
Reply from Canadian Appliance Source - Etobicoke
Hi Roman,
We're happy to know you found our prices great, our sales staff knowledgeable, and our delivery and installation quick and efficient! We appreciate your feedback.
CAS
Reply from Canadian Appliance Source - Etobicoke
Hi Sebastian,
We're happy to hear that our service was reliable. Thank you for your positive feedback; we appreciate it greatly.
CAS
Very easy purchase
Very easy purchase. Got exactly what we needed. Great delivery experience.
April 24, 2026
Reply from Canadian Appliance Source - Etobicoke
Hi Anna,
We're happy your purchase was easy, and you got what you needed. It's great to hear your delivery experience was wonderful. Thank you for your review!
CAS
From start to finish
When my fridge broke down. I kind of panicked. I went on the Canadian Appliance Source website and did some shopping. When I decided, spoke with the salesman over the phone. We negotiated an acceptable price. I paid for the fridge. The salesman. Scheduled the delivery for Monday. I received early in the day. The guys were great! They took my old fridge away. I am very happy with the quality of service and the product I purchased.
Thank you Canadian Appliance Source
…
March 14, 2026
Reply from Canadian Appliance Source - Etobicoke
Hi Greg,
Thank you so much for sharing your experience! We’re glad we could help make a stressful situation easier and that everything—from your online shopping and phone consultation to pricing and scheduling—went smoothly.
It’s great to hear your delivery arrived early and that the team took good care of you, including removing your old fridge. We’re also happy to know you’re satisfied with your new appliance!
We truly appreciate your business and your trust in CAS. We look forward to serving you again in the future, and if your friends or family ever need appliances, we’d be grateful if you recommended us to them. Enjoy your new fridge!
CAS
confirmed delivery date
confirmed delivery date. phoned before arrival. driver very pleasant.
April 27, 2026
Reply from Canadian Appliance Source - Etobicoke
Hi James,
We're happy to hear that our delivery service met your expectations with timely updates and a courteous driver. Thank you for your positive feedback!
CAS
Mr.Roger Malcolm made it so easy and…
Mr.Roger Malcolm made it so easy and smooth with our purchases. On top of that the delivery guys were so professional and patient in setting up everything. I highly recommend CAS.
April 28, 2026
Reply from Canadian Appliance Source - Etobicoke
Hi Derab,
Thank you for your kind review—we truly appreciate your business with CAS. We’re glad to hear that Mr. Roger Malcolm made your purchase process easy and smooth, and that our delivery team provided professional and patient service while setting everything up.
We’ll be sure to share your feedback with Roger and the delivery crew. Thank you again for choosing CAS and for your recommendation—we look forward to serving you again in the future, and we’d be grateful if you shared your experience with your family and friends!
CAS
What they said they did
What they said they did. Storing my appliances and delivering them on time.
Great service
April 17, 2026
Reply from Canadian Appliance Source - Etobicoke
Hi Lynda,
We're happy to hear that our storage and on-time delivery met your expectations. Thank you for your great feedback and for choosing our services!
CAS
Miranda was fine helping me purchase a…
Miranda was fine helping me purchase a washer &dryer. After using the machine for a few loads, I had more questions so I went back to the store. There were four reps sitting there. None of them could give me a straight answer on my questions regarding the “normal” load selection with only about 2 inches of water as opposed to the filling of the machine.one fellow interrupted the rep I was speaking with. They started laughing so I knew he was talking about me. I approached him and asked what they were saying. He looked shocked and said nothing. Another rep stepped in to try and answer more questions and the same rep interrupted again, all four of them were all giggling, and then all of them just walked away from me. Definitely wasn’t happy with that sales information session I had with any of those fellows. So I left the store no wiser than when I went in.
April 22, 2026
Reply from Canadian Appliance Source - Etobicoke
Dear Janet Eldridge,
Thank you for taking the time to share your feedback. We’re very sorry to hear about your experience.
While we’re glad Miranda was able to assist you during your purchase, what you described during your follow-up visit is not acceptable. You should have been treated with respect and provided with helpful answers to your questions. We sincerely apologize for the behavior you encountered and the lack of professionalism shown.
Your feedback has been shared internally so this can be addressed with the appropriate team.
If you still have questions regarding your appliance, please contact our Customer Care team at 1-877-374-3439 and we will ensure you receive proper assistance.
Sincerely,
CAS
Service and delivery were great
Service and delivery were great! I was looking for a new electric range, and there was a good selection to see in person. Prices were affordable, and the knowledgeable salesperson helped me make the best decision. Loved the fact that delivery of the new and take-away of the old were included in the price.
April 22, 2026
Reply from Canadian Appliance Source - Etobicoke
Hi Monica,
Thank you for the great review! We’re so glad to hear you had a positive experience finding your new electric range and that our team was able to help you choose the right option. It’s great to know you appreciated the in-store selection, affordable pricing, and the convenience of having delivery and removal included.
We truly appreciate your choosing CAS and your kind support. We look forward to serving you again in the future, and we’d be grateful if you shared your experience with family and friends. Thanks again for your business!
CAS
Reply from Canadian Appliance Source - Etobicoke
Hi Charles,
Thank you for your kind feedback! We’re really glad to hear you had a great and honest experience with CAS.
We truly appreciate you choosing us for your appliance needs. It means a lot to our team to know we delivered a positive experience.
We look forward to serving you again in the future, and we’d be grateful if you shared your experience with family and friends. Thanks again for your support!
CAS
Great Sales, poor after sales experience
Sales experience was great
Delivery experience was good
Customer Care (damaged dishwasher) was poor - I ended up filling out forms, sending pictures, following up with a variety of contacts as well as bringing sales back into the communication to help move things forward.
There seemed to be no urgency to swap out the damaged delivery with a new unit.
April 17, 2026
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