Very good experience. Purchased a Samsung Dishwasher. Our salesperson, Hetish Gulati, was excellent. He was very knowledgeable about the product, gave use time and space to make a decision, was hon... See more
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Sales person was very friendly but did not tell me a few things about the fridge delivery; namely that they wouldn’t connect the water if I have copper piping, which I do, that the fridge has to res... See more
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Our sales rep. was very helpful and informative but not pushy. He allowed us to make up our own minds but was there to answer any questions. Delivery of the new appliances came during the 3 hour wi... See more
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They were able to help me find and deliver a replacement Fridge/Freezer within 24 hours. They had what I needed and delivered the next morning after purchase. Staff was knowledgeable and helpful. Pric... See more
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Company details
- #3 of 6 best companies in Appliance Store
About Canadian Appliance Source - Etobicoke
Written by the company
Canadian Appliance Source, founded in 2008, has developed into a forerunner of modern appliance retail. Our model is unique in that our focus has always been on providing our customers with the personalized, thoughtful help and advice of an appliance specialist. Whether online or in-store, CAS customers receive knowledgeable advice, expert service, and quality appliances at exceptional prices. Our goal is to leave each customer with the certainty they made the right choice buying from us.
Now with more than 40 locations, our mission has grown to be the largest national appliance retailer in Canada. However, we will be a coast-to-coast retailer with a difference: we will still offer each customer that same personalized advice and unique in-store experience. We will do this by maintaining the exemplary level of training each sales associate receives; we will do this by ensuring every member of the CAS team shares our values of respect, responsibility, and commitment to customer satisfaction. We will do this by empowering everyone in our company to provide our customers with the expertise they deserve. CAS has always stood apart from the competition, and as we grow, we will continue to do so. We now have the resources, the ability, and most importantly, the drive to be the best appliance retailer in Canada.
Although we have grown in size, we have never lost our focus on creating our unique, customer-centric, in-store experience. Each CAS store has a boutique feel, features streamlined, modern displays, and customers are serviced by personable, knowledgeable staff. We pay attention to the details to make the shopping experience as pleasant as possible.
We know that buying major household appliances can feel like a big commitment, and there’s often a lot of confusion or outdated information online regarding return terms and hidden fees with Canadian Appliance Source.
Based on our recent video update (you can reference the file named "Official Canadian Appliance Source Return Policy 60-Day Returns & ZERO Restocking Fees"), we want to clear the air and lay out our Return Policy as simply and directly as possible so you can shop with complete peace of mind.
The Core Return Terms for Unused Items
- 60-Day Full Refund Window: You have a full 60 days from purchase to initiate a return or exchange.
- $0 Restocking Fees: We do not charge any restocking fees on eligible returns. - Original Packaging Requirement: To qualify for this standard return, the product must be returned in its original packaging.How to Process a Return
- Keep Your Packaging (For Standard Returns): If you simply changed your mind, ensure the appliance remains in its original box/packaging.
- Initiate the Return: Reach out to our rCanadian Appliance Source Returns Portal - https://www.canadianappliance.ca/returns or customer Service within the 60-day window (or immediately if your item arrived damaged/defective, Do not plug in or use it) and we shall process your return accordingly.What If Your Product is Damaged or Defective?
We want to make sure that you are fully aware that if your product arrives damaged or is not working, the standard policy rules above do not apply to you.
If you receive a defective or damaged appliance, you are completely exempt from the standard return restrictions; you have 48 hours from the day of delivery to report any damage or any issue with your appliance on our dedicated online support for returns at https://www.canadianappliance.ca/returns
Contact info
158 North Queen St, C1, M9C1A8, Toronto, ON, Canada
- 4378360531
4.5
Excellent
3K reviews
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Reply from Canadian Appliance Source - Etobicoke
Hi Mark,
We're happy to hear that you had a great experience with our prices and delivery. Thank you for your positive feedback!
CAS
Superb customer service from start to finish!
Superb customer service from start to finish! Thank you to Roger Malcolm, the Sales Representative at the Sherway location for recommending the best dishwasher for our office needs! A wealth of knowledge, and also forwarded on the 800 phone # to connect with the contractor that they use for installation (they also had excellent customer service!). Purchased on Tuesday, arrived on Thursday, installed on Friday, and regular email and text updates to keep me informed of the status. Kudos to Roger and the Canadian Appliance Source Sherway location for a job well done! Highly recommend them for any appliance purchases!
April 10, 2026
Reply from Canadian Appliance Source - Etobicoke
Hi Julie,
Thank you for such a detailed and wonderful review! We’re thrilled to hear that your experience was seamless from start to finish and that everything—from product selection to delivery and installation—met your expectations. Roger Malcolm will be especially pleased to know his knowledge and support made a difference in finding the right dishwasher for your office.
We truly appreciate your business, your kind words, and your recommendation. It means a lot to us! We look forward to assisting you again in the future, and we’d be grateful if you continue to share your experience with family and friends.
CAS
Quick efficient service
Quick efficient service, kept in the loop at all times via e-mail. Delivery guys were very hardworking! Those appliances are very heavy to get in and out of our basement and they managed to do it very well with no damage to the stair case! Kudos to them!!
April 17, 2026
Reply from Canadian Appliance Source - Etobicoke
Hi Jackie,
Thank you for the great feedback! We’re very happy to hear the communication kept you informed throughout the process and that the delivery team handled the heavy appliances with care and professionalism—especially getting them safely in and out of the basement without any damage. They’ll be glad to hear your kudos!
We truly appreciate your business and support, and we look forward to serving you again in the future. If you have family or friends in need of appliances, we’d be grateful for your recommendation!
CAS
Melvin was excellent
Melvin. No undue pressure but gave me really good information on the range I needed to replace. I even decided to buy washer/dryer combo soon after. Very courteous, professional, informative and info was accurate. Everything delivered and installed as promised. First place I'll look for my next appliance needs.
April 15, 2026
Reply from Canadian Appliance Source - Etobicoke
Hi Dela,
Thank you for taking the time to share your experience and for choosing CAS—we truly appreciate your business! We're glad to hear Melvin provided clear, helpful, and pressure-free guidance that made it easy for you to find the right range, and even supported your decision to purchase a washer/dryer combo as well.
It’s great to know everything was delivered and installed exactly as promised and that the overall experience met your expectations from start to finish. We’ll be sure to pass your kind words along to Melvin.
We look forward to serving you again in the future—and we’d be grateful if you shared your experience with friends and family who may need appliances as well.
Thanks again for your support!
CAS
New appliances purchase.
Miranda my sales rep.helps me to choose appliances according to my needs.She was very polite and shows a lot of knowledge. Delivery team arrived on time with the professional approach.
I highly recommend Canadian Appliances.
April 10, 2026
Reply from Canadian Appliance Source - Etobicoke
Hello BK,
It is wonderful to hear that Miranda provided such polite and expert guidance for your purchase, and that our delivery team met your expectations. We truly appreciate you and look forward to working with you again on your next appliance project.
Warmly,
CAS
Reply from Canadian Appliance Source - Etobicoke
Hi Collen,
We appreciate your positive feedback and are delighted to know you received good service with fast delivery!
CAS
Great experience
Great experience. Pasha was able to quickly navigate us to the range and fridge that made the most sense for our house. We were able to buy it on Thursday and get it delivered on a Saturday. Great service.
April 5, 2026
Reply from Canadian Appliance Source - Etobicoke
Hi Conrad,
Thank you for sharing your experience! We're so glad to hear everything went smoothly and that Pasha was able to guide you to the right range and fridge for your home. It’s great to know the quick turnaround from purchase to delivery helped make the process even better.
We truly appreciate your support and thank you for choosing CAS. We look forward to serving you again in the future, and we’d be grateful if you shared your experience with your family and friends as well!
CAS
Best experience in a long time!
Absolutely the best customer service experience we’ve had in a while! Shopping online was super easy. Delivery, appliance removal and installation was quick, efficient, clean and professional.
Only place my family will be purchasing appliances moving forward!
March 28, 2026
Reply from Canadian Appliance Source - Etobicoke
Hi Rae,
Thank you so much for the amazing review! We're thrilled to hear that you had such a positive experience—from the ease of online shopping to the delivery, removal, and installation process. It’s great to know our team delivered the quick, clean, and professional service we strive for.
We truly appreciate your support and are honoured to be your go-to for appliances moving forward. Thank you for choosing CAS—we look forward to serving you again, and we’d be grateful if you shared your experience with family and friends as well!
CAS
5 Star Review
Courteous and expert advice by Mr. Roger Malcolm. Great experience in the store.
Timely delivery and expert installation by the delivery guys. Overall a very satisfactory experience.
April 1, 2026
Reply from Canadian Appliance Source - Etobicoke
Hello Yvonne,
It is great to hear that Roger provided the expert guidance you needed and that the installation met your expectations. We appreciate your business and look forward to working with you again.
Warmly,
CAS
I oredered a dryer and it was not working.
I oredered a dryer and it was not working properly. I followed all protocals and new duct service requirements. And still it was not drying the cloths. I called CAS about this and they acted in a caring and careful manner. Resolving my issues with a repalcement. In a timely manner. I was really taken aback by this.
March 21, 2026
Unprompted review
Reply from Canadian Appliance Source - Etobicoke
Hello Shaun,
We understand how frustrating it is when a new appliance doesn't perform as expected, so we are very glad our team could step in quickly to provide a replacement and resolve the issue.
We appreciate you choosing us and look forward to ensuring your future needs are met just as efficiently.
Best,
CAS
CAS is a reliable company and has good prices.
We bought most of our appliances from the CAS store. Our sales rep. Roger Malcolm helped us to find the right specs for our appliances and got us a good price.
April 2, 2026
Reply from Canadian Appliance Source - Etobicoke
Hi Karen,
Thank you for your feedback! We’re delighted to hear that Roger Malcolm was able to help you find the right appliances and secure a great price.
We truly appreciate your business and look forward to serving you again in the future. We’d be grateful if you shared your experience with family and friends. Thanks again for choosing CAS!
CAS
I was sold 2 washing machines instead…
I was sold 2 washing machines instead of a washer and dryer by mistake. Delivery guys showed up with 2 washers. Had to wait over the weekend to get order fixed. Customer service lied that I will be getting correct order on Monday. On Tuesday, the order got fixed but involved a lot of phone calls on my side. Customer service again told me that they can't help me and hanged up on me with terrible attitude. I had to wait for my sales person to get order fixed and shipped out same day. Live order tracking is a joke. Window provided was 11am-2pm. I got off from work early to be home. Initially there was 1 delivery stop before me. Then window moved to 2-5pm with 6 stops in front. Then 5-8pm. Finally delivery came at 9pm. So much for 'live' tracking. I had to provide a ladder and tools for installation and no effort was made to level the appliances. Had to level myself. Horrible customer service. I really wanted to support a Canadian business and paid a bit more for same appliances then at Best Buy or Home Depot. If there are no errors in your order and no damages, things should be smooth. Otherwise, good luck.
March 18, 2026
Reply from Canadian Appliance Source - Etobicoke
Dear Romelo M,
Thank you for taking the time to share your feedback. We’re very sorry to hear about your experience and the issues you encountered with your order.
We understand how frustrating this must have been, especially with the initial order error. While we always aim to provide accurate delivery timelines, delays can sometimes occur due to unforeseen circumstances. We sincerely apologize for the inconvenience caused and for the service not meeting expectations.
Your feedback will be shared with our team to help improve communication, delivery coordination, and overall customer experience moving forward.
Sincerely,
CAS
Sales were great, after care not
Sales were great. Delivery was great.
Small part of fridge was broken & the after care department wasn't great.
Too many emails back & forth. I didn't catch on that they were not going to do anything. It took 3 emails for them to tell me I need to call the manufacturer & arrange for the part to be shipped to me & that I was responsible for paying the installation myself if I couldn't do it myself.
March 19, 2026
Reply from Canadian Appliance Source - Etobicoke
Dear Suzanne Hodson,
Thank you for taking the time to share your feedback. We’re glad to hear that your sales and delivery experience went well, but we’re very sorry to hear about the challenges you faced with after-sales support.
We sincerely apologize for the lack of clarity in guiding you through the process. For non-mechanical parts, such as shelves or smaller components, the manufacturer typically provides the replacement part directly, as these can be installed without the need for a technician.
We appreciate your feedback and will share it with our team to improve communication and support moving forward.
Sincerely,
CAS
I dealt with Harleen Mankoo on the…
I dealt with Harleen Mankoo on the recommendation of my contractor.
He couldn’t have been more helpful, courteous and knowledgeable.
He helped me in my search for both a fridge and oven.
Throughout the entire process from beginning to delivery, he maintained communication with me.
March 18, 2026
Reply from Canadian Appliance Source - Etobicoke
Hi Shirley,
Thank you for sharing your experience! We’re thrilled to hear that Harleen Mankoo provided helpful, courteous, and knowledgeable service, guiding you through the search for your fridge and oven. It’s wonderful that he kept communication clear and consistent from start to finish.
We truly appreciate your business and thank you for choosing CAS. We look forward to assisting you again in the future, and we’d be grateful if you shared your experience with your family and friends!
CAS
I purchased a fourth set of Samsung…
Updated Apr 8th...So it's been almost a month now waiting for a non leaking washer replacement. We got confirmation that Samsung will replace the washer more than a week ago. That's great. However CAS has to run through the "Process" of the replacement. I don't get it. My advice is to have appliances tested before delivery because once on site you're stuck. I understand CAS is holding Samsung responsible but I'm stuck in the middle of this. Remember this washer leaked as soon as it was hooked up and tested before the first wash. A very sour taste in my mouth now.
I purchased a fourth set of Samsung Washer/ Dryer sets for our rental units. One delivered unit leaked water at the initial leak test after hooking up the hoses. The delivery date was March 16th. A return request was made at that time. After two weeks Customer Service is still working with Samsung on the replacement.
The Sales Team is very knowledgeable and helpful however the Customer Service afterwards is horrible. It should not take so long to get a this resolved. My ongoing recommendation and advice to anyone purchasing would be to have the unit tested before delivery or go to a place that will back a return immediately if defective. Pay extra to get this if required. Too much red tape here that a customer should not have to experience. I would also think twice about Samsung as well. If I could I'd choose another brand.
March 11, 2026
Reply from Canadian Appliance Source - Etobicoke
Dear Mel Nod,
Thank you for taking the time to share your feedback. We’re very sorry to hear about your experience and the delay in resolving the issue with your washer.
We understand how frustrating this must be, especially after identifying the issue right at installation. We can confirm that the exchange for the washer has been approved, and we are currently awaiting further communication from the manufacturer regarding the dryer.
We truly appreciate your patience and your continued business, and we regret that this process has taken longer than expected.
Sincerely,
CAS
Reply from Canadian Appliance Source - Etobicoke
Hi Phyllis,
Thank you for choosing CAS—we truly appreciate your business! We’re glad to hear you found our service fast and efficient.
We look forward to serving you again in the future, and we’d be grateful if you recommended CAS to your family and friends!
CAS
Hi Great customer service in the store…
Hi Great customer service in the store and friendly and respectful delivery.
March 18, 2026
Reply from Canadian Appliance Source - Etobicoke
Hi Russ,
We appreciate you taking the time to share your experience. It's wonderful to know our team provided great service and respectful delivery.
CAS
We had two deliveries
We had two deliveries.
Washing machine delivery-the guy left some of the garbage / packing he had removed. Would have been perfect if he had taken it with him!
Microwave-perfect.
March 25, 2026
Reply from Canadian Appliance Source - Etobicoke
Hi Richard,
Thank you for choosing CAS—we truly appreciate your business! We’re glad to hear your microwave delivery was perfect and that, overall, your experiences were positive. We appreciate your feedback regarding the washing machine delivery and will use it to continue improving our service.
We look forward to serving you again in the future, and we’d be grateful if you recommended CAS to your family and friends!
CAS
Great service
Great service. Melvin is very knowledgeable and helped me with my selection.
March 17, 2026
Reply from Canadian Appliance Source - Etobicoke
Hi Sonia,
Thank you for choosing CAS—we truly appreciate your business! We’re glad to hear Melvin provided knowledgeable guidance and helped you make the right selection.
We look forward to serving you again in the future, and we’d be grateful if you recommended CAS to your family and friends!
CAS
Reply from Canadian Appliance Source - Etobicoke
Hi Natallia,
Thank you for choosing CAS—we truly appreciate your business! We’re glad to hear our team’s knowledge made a positive impression.
We look forward to serving you again in the future, and we’d be grateful if you recommended CAS to your family and friends!
CAS
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