Our salesman Matthew was kind, attentive and informative. The whole process from sales to delivery was awesome. The two delivery men were great! Efficient, fast and simple installation and removal of... See more
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I went to CAS with a few appliances already in mind, but Samantha steered me in a much better direction. We bought the newly released TruArctic fridge (CAS house brand) and have been happy with it s... See more
Company replied
Your website constantly interrupted me with an attempt to start a chat session with me. Then, because your layout is poorly designed it was nearly impossible to close those chat windows because the... See more
Price was 10% better than TheBrick and Leons. Warranty was 50% cheaper as well, so it pays to shop around because I was almost locked in to the brick purchase. Purchased online, the total transaction... See more
Company details
- #3 of 6 best companies in Appliance Store
About Canadian Appliance Source - Gatineau
Written by the company
Canadian Appliance Source, founded in 2008, has developed into a forerunner of modern appliance retail. Our model is unique in that our focus has always been on providing our customers with the personalized, thoughtful help and advice of an appliance specialist. Whether online or in-store, CAS customers receive knowledgeable advice, expert service, and quality appliances at exceptional prices. Our goal is to leave each customer with the certainty they made the right choice buying from us.
Now with more than 40 locations, our mission has grown to be the largest national appliance retailer in Canada. However, we will be a coast-to-coast retailer with a difference: we will still offer each customer that same personalized advice and unique in-store experience. We will do this by maintaining the exemplary level of training each sales associate receives; we will do this by ensuring every member of the CAS team shares our values of respect, responsibility, and commitment to customer satisfaction. We will do this by empowering everyone in our company to provide our customers with the expertise they deserve. CAS has always stood apart from the competition, and as we grow, we will continue to do so. We now have the resources, the ability, and most importantly, the drive to be the best appliance retailer in Canada.
Although we have grown in size, we have never lost our focus on creating our unique, customer-centric, in-store experience. Each CAS store has a boutique feel, features streamlined, modern displays, and customers are serviced by personable, knowledgeable staff. We pay attention to the details to make the shopping experience as pleasant as possible.
We know that buying major household appliances can feel like a big commitment, and there’s often a lot of confusion or outdated information online regarding return terms and hidden fees with Canadian Appliance Source.
Based on our recent video update (you can reference the file named "Official Canadian Appliance Source Return Policy 60-Day Returns & ZERO Restocking Fees"), we want to clear the air and lay out our Return Policy as simply and directly as possible so you can shop with complete peace of mind.
The Core Return Terms for Unused Items
- 60-Day Full Refund Window: You have a full 60 days from purchase to initiate a return or exchange.
- $0 Restocking Fees: We do not charge any restocking fees on eligible returns. - Original Packaging Requirement: To qualify for this standard return, the product must be returned in its original packaging.How to Process a Return
- Keep Your Packaging (For Standard Returns): If you simply changed your mind, ensure the appliance remains in its original box/packaging.
- Initiate the Return: Reach out to our rCanadian Appliance Source Returns Portal - https://www.canadianappliance.ca/returns or customer Service within the 60-day window (or immediately if your item arrived damaged/defective, Do not plug in or use it) and we shall process your return accordingly.What If Your Product is Damaged or Defective?
We want to make sure that you are fully aware that if your product arrives damaged or is not working, the standard policy rules above do not apply to you.
If you receive a defective or damaged appliance, you are completely exempt from the standard return restrictions; you have 48 hours from the day of delivery to report any damage or any issue with your appliance on our dedicated online support for returns at https://www.canadianappliance.ca/returns
Contact info
79 Boulevard de la Gappe, Unit C6, J8T0B5, Gatineau, QC, Canada
- 8197701788
4.4
Excellent
1K reviews
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Service et prix abordable!
Bon service de la part de la vendeuse.
Bon prix pour le produit.
Livraison rapide.
February 27, 2026
Reply from Canadian Appliance Source - Gatineau
Bonjour Robert,
Merci beaucoup pour votre retour — nous apprécions sincèrement votre confiance envers CAS. Nous sommes ravis d’apprendre que vous avez reçu un bon service en magasin, trouvé un excellent prix pour votre produit et bénéficié d’une livraison rapide. Votre satisfaction nous tient à cœur. Au plaisir de vous servir de nouveau, et n’hésitez pas à recommander CAS à vos proches qui pourraient avoir besoin d’appareils électroménagers.
CAS
Customer Experience
Efficient. Professional. Courteous. Customer Aligned Support.
Thank you!
February 28, 2026
Reply from Canadian Appliance Source - Gatineau
Hi Dan,
We sincerely appreciate your feedback! It’s fantastic to hear that our support was not only professional and courteous but also aligned with your needs. Providing attentive and personalized service is very important to us, and we’re delighted that your experience reflected that. Thank you for choosing CAS—we look forward to serving you again in the future.
CAS
Rayan Seepersand -
This review is about the time and patience of RAYAN SEEPERSAND at after delivery service who listened patiently to the issues I had with the delivery of my LG Fridge.
We asked the delivery men to change the handle on the fridge door from left to right. The delivery men refused to change the door handle from one side to the other because they said they weren't instructed to to do so. When I said I would call the company to give them permission they just disappeared.
Re the dent below the handle: The delivery man said we had to call the service department and would have to pay for it ourselves
When I spoke to Rayan he said they gave me incorrect information re the dent and I was entitled to a new fridge. He also said they should have changed the handle for me.
He then gave me the link of where to write about my experience. He also informed me of other information that I had asked re delivery of my LG washing machines and dryer for future delivery.
He was very patient and polite and answered all of my questions and told me if I have any other issues I shouldn't hesitate to call back.
July 29, 2025
Unprompted review
customer service
in geneal, the experience was not good; we had a big issue, and TRESHNA was the only one who wanted to help us; and at the end, SHE did really good.
SHE deserve a 5 stars
*****
June 21, 2024
Unprompted review
Great prices
Great prices! Great service, quick, efficient and no fluff. Matthew Belanger was the reason I came back to buy after accompanying a family member during their recent purchase… Nishta was also quite informative when confirming delivery.
April 8, 2025
Unprompted review
Amazing Service
I purchased a ventilation fan a couple of years ago and had the most helpful person assist in selecting the right model for me. Today I called to enquire about service for a light that stopped working and Sheshna was amazing. She had my file pulled up in a second, had all the details on my warranty emailed to me, provided details on how to submit my claim and was extremely pleasant. Five minutes later it was all sorted. Rarely is service this easy!
April 29, 2024
Unprompted review
Successful journey!
Successful journey!
Purchased a Bosch dishwasher and from the initial order and purchase to a return of an unused connection, this company demonstrated professional conduct and service!
My situation provided some challenges, but all were satisfactorily resolved.
Would I deal with this company again?
In a minute! Thank you!
March 21, 2024
Unprompted review
We're happy with our appliances, but...
We're happy with our appliances, however very disappointed by the delivery service. The delivery guys pressured us for a "good tip" because they said that we could ask for a "refund" on the price we paid for the pipes and give them the money we would save... Then when we called the seller, he said that he would not reimburse us for the pipes because it was a "price adjustement"... we did not understand anything, but we sure did feel fooled.
August 18, 2023
Very good experience
I was greeted with a smile. Was given a few tips how to carry the item. My kind of store
August 25, 2023
Not as promised
When dealing with your sales associate I was told the oven would be in "in two to three weeks". Now we are being told it will not be in until October sometime. I would have looked for another option for my mother. It is in my opinion that your representative was deceptive. I am looking for wall ovens for my own home and will not be looking to purchase it from your company.
August 17, 2023
Reply from Canadian Appliance Source - Gatineau
Hi Vanna,
Thank you for taking the time to share your feedback.
Please note that at the time of purchase, our Sales Team will give as much information as possible concerning expected timelines and estimated arrivals.
However, our team may not have any way of knowing if a particular model has been unexpectedly affected by a manufacturer's delay.
We have checked the order and the manufacturer has updated us that the unit is arriving next week September 12th.
Once the product has arrived, we will be able to assist you in scheduling the delivery.
Thank You,
W.L
CAS
took to much time to get it
August 18, 2023
Reply from Canadian Appliance Source - Gatineau
Hi Marc,
Thank you for your review.
Please note that the item you have purchased is not in stock.
Please note that at the time of purchase, our Sales Team will give as much information as possible concerning expected timelines and estimated arrivals.
However, our team may not have any way of knowing if a particular model has been unexpectedly affected by a manufacturer's delay.
In cases like these, we will try to accommodate you the best we can by providing similar alternative options that are in stock.
Our apologies for the inconvenience.
Thank You,
W.L
CAS
I just needed a new washing machine.
I just needed a new washing machine.
Got some recommendations from the salesperson, picked one, was delivered the next day.
July 31, 2023
quality of service
August 24, 2023
excellent service
August 22, 2023
Extremely knowledgeable and efficient…
Extremely knowledgeable and efficient salesperson and pleasant as well who anticipated questions and gave just enough details and even helped with the request for installment services. : goes far beyond the current salespersons' interactions, and in French too, which is not the case with this survey...
August 21, 2023
MARVELLOUS
I don’t know if all your sales rep. are as well train but Matthew in the store where I bought my fridge is the nicest representation of your company.
Merci, Guy
August 26, 2023
Price ,Quick service ,no Bull S%%#.
August 24, 2023
The delivery was fast and employes very…
The delivery was fast and employes very kind 😊
August 23, 2023
Service
Francis was very helpful with his explanations. Friendly ,polite,knowledgable. Explanations were clear and easy to understand. Did not pressure us. Service for delivery was fast and efficient.The young men who did the delivery were polite and ahead of the hour that was indicated by email which suited us perfectly.
August 21, 2023
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