Overall the delivery was excellent, However buying in the store is way too complicated, as your card terminals both times were not friendly to my debit and credit cards which work well elsewhere. I... See more
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We needed a dryer on very short notice and the purchase process was very simple and straight forward. We did everything over the phone and the sales rep was very helpful. Delivery was on time and ver... See more
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Great price, fast delivery with excellent communication. The delivery team was exceptional and got the old washer out and the new one in despite fixed obstacles in the path that could not be removed.... See more
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Alistair was most helpful, took time to help me find the perfect fridge. He didn't rush me through and after delivery called to see how everything was and remind me he was always there if something... See more
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Company details
- #3 of 6 best companies in Appliance Store
About Canadian Appliance Source - Guelph
Written by the company
Canadian Appliance Source, founded in 2008, has developed into a forerunner of modern appliance retail. Our model is unique in that our focus has always been on providing our customers with the personalized, thoughtful help and advice of an appliance specialist. Whether online or in-store, CAS customers receive knowledgeable advice, expert service, and quality appliances at exceptional prices. Our goal is to leave each customer with the certainty they made the right choice buying from us.
Now with more than 40 locations, our mission has grown to be the largest national appliance retailer in Canada. However, we will be a coast-to-coast retailer with a difference: we will still offer each customer that same personalized advice and unique in-store experience. We will do this by maintaining the exemplary level of training each sales associate receives; we will do this by ensuring every member of the CAS team shares our values of respect, responsibility, and commitment to customer satisfaction. We will do this by empowering everyone in our company to provide our customers with the expertise they deserve. CAS has always stood apart from the competition, and as we grow, we will continue to do so. We now have the resources, the ability, and most importantly, the drive to be the best appliance retailer in Canada.
Although we have grown in size, we have never lost our focus on creating our unique, customer-centric, in-store experience. Each CAS store has a boutique feel, features streamlined, modern displays, and customers are serviced by personable, knowledgeable staff. We pay attention to the details to make the shopping experience as pleasant as possible.
We know that buying major household appliances can feel like a big commitment, and there’s often a lot of confusion or outdated information online regarding return terms and hidden fees with Canadian Appliance Source.
Based on our recent video update (you can reference the file named "Official Canadian Appliance Source Return Policy 60-Day Returns & ZERO Restocking Fees"), we want to clear the air and lay out our Return Policy as simply and directly as possible so you can shop with complete peace of mind.
The Core Return Terms for Unused Items
- 60-Day Full Refund Window: You have a full 60 days from purchase to initiate a return or exchange.
- $0 Restocking Fees: We do not charge any restocking fees on eligible returns. - Original Packaging Requirement: To qualify for this standard return, the product must be returned in its original packaging.How to Process a Return
- Keep Your Packaging (For Standard Returns): If you simply changed your mind, ensure the appliance remains in its original box/packaging.
- Initiate the Return: Reach out to our rCanadian Appliance Source Returns Portal - https://www.canadianappliance.ca/returns or customer Service within the 60-day window (or immediately if your item arrived damaged/defective, Do not plug in or use it) and we shall process your return accordingly.What If Your Product is Damaged or Defective?
We want to make sure that you are fully aware that if your product arrives damaged or is not working, the standard policy rules above do not apply to you.
If you receive a defective or damaged appliance, you are completely exempt from the standard return restrictions; you have 48 hours from the day of delivery to report any damage or any issue with your appliance on our dedicated online support for returns at https://www.canadianappliance.ca/returns
Contact info
49 Woodlawn Rd W, Unit 105, N1H1G8, Guelph, ON, Canada
- 2266201539
4.6
Excellent
655 reviews
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Great service!
June 17, 2023
May use AI-assist with repliesRead more
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Charged me a higher delivery fee than…
Charged me a higher delivery fee than what was originally quoted.
June 24, 2023
Reply from Canadian Appliance Source - Guelph
Hello Tony,
Thank you for your comment.
Please be advised that our delivery charge is determined by the carrier, based on several factors like how many appliances are to be delivered and your postal code.
We sincerely apologize if this was not clearly explained to you at the time of purchase.
Thank you kindly,
VG
CAS
The company needs to better coordinate…
The company needs to better coordinate with the company that delivers the appliances.
I was told a delivery time of 9 am to Noon by CAS but the delivery company said their time for delivery was between 2 PM and 6:30 PM
It finally came at 5:45 PM and almost disrupted my plans for the day.
June 15, 2023
Friendly helpful service
Happy was helpful and friendly (Guelph location), I would not hesitate to go back or recommend Canadian Appliance Source.
June 21, 2023
Great knowledgeable sales man
Great knowledgeable sales man. He was honest showing many options of appliances.
I trusted him.
He never tried to push or change my opinion.
Very well done.
June 22, 2023
The Jury's still out on this one
The Jury's still out on this one. I purchased a Maytag dishwasher from Guelph outlet Thurs. Jun.22 They had one for me shipped to Kitchener for pic.up as I was in a hurry to get it otherwise it would have a lot longer before I got it. After 1 hr. round trip on Friday afternoon got it home. Sat. morning Jun.24 opened box to begin install and found a significant dent in the stainless tub. HOLY@## contacted the customer care dept. Immediately and now it's Monday 5:00 PM Jun.26 and still waiting for a ruling. My hands are tied and can't move fwd. !!!!
The Verdict in now in. Kudos to C.A.S
Tuesday afternoon C.A.S. reached out and offered to compensate me 10% of the purchase price.
I feel this is fair considering the dent is not large,it is in the back and it does not affect the units operation, furthermore this damage had to occur in the Maytag factory as the box and packing were untouched. So thank you C.A.S.
June 21, 2023
Reply from Canadian Appliance Source - Guelph
Hello Douglas,
Thank you for your feedback.
We are sorry for your experience.
This is not an experience we wish our customers to have at CAS.
Please note, CAS receives all of the products we sell directly from the manufacturer, in their original packaging.
CAS does not sell refurbished appliances.
As such, we have no way of knowing if an appliance is defective.
We can see that we offered you 10% compensation to keep the dishwasher as the dent will not affect the unit's functionality.
This has been added to your order and will be refunded within 5-7 business days.
Thank you kindly,
VG
CAS
Great place
Tamim was our salesman. He was great! Very knowledgeable on products. Helped us to choose a hood fan and dishwasher at a great price.
June 12, 2023
mislead
Asked Aman if this model had leak detection, Bosch 300, he said I did but it doesn't
June 19, 2023
The salesman was very knowledgeable…
The salesman was very knowledgeable about the products and was not pushy . He did some research to find us the appliance that met our criteria. The pick up was very easy and within two days of ordering. Overall a pleasant shopping experience.
June 7, 2023
Great price and service
Tamim at the Guelph location helped me purchase a Hauslane range hood insert. It was a great price online, but even better deals are available in store. Go see Tamim.
June 15, 2023
everything went wrong that could have…
everything went wrong that could have gone wrong and in the end had no microwave
June 15, 2023
Reply from Canadian Appliance Source - Guelph
Dear Andy Staller,
Thank you for sharing your feedback.
We are sorry to learn that your purchase experience has not been successful with CAS.
Our records show that your order was canceled on June 22nd of 2023.
Please know that your feedback has been shared with our management team and will be addressed accordingly.
Thank you kindly,
CAS
V.G
Our purchase experience was Excellent…
Our purchase experience was Excellent and it is mostly due to Happy Patel who provides the best service and experience when buying your appliance. We recommend Happy and Guelph CAS to anyone looking to buy an appliance.
June 13, 2023
Almost Delivered to The wrong address
Almost Delivered to The wrong address good thing I took the day off work.
June 12, 2023
Product in stock
Product in stock. Pick up was easy. Sales and warehouse staff very helpful.
June 15, 2023
Missing Hardware Kit
Bought it in Guelph over the phone from Happy. Price was good with the assistance of Muzamel. Had to pick it up in Kitchener which was disappointing seeing as I live in Guelph. Hired a plumber to install and I was missing the Hardware Package. (Gear Clamp, Wood Screws and Mounting Brackets). I called Happy he was off, emailed Muzamel he was off, called Customer Service and they told me to contact the manufacturer LG. I had a plumber at my home. I asked if I could go to Guelph store and pickup a Hardware Kit. Was told they don’t stock them. Had to have the plumber McGiver the install to make it work. Terrible customer service… why not stock a few Hardware Kits in the event this happens. Cost me another $100 for installation because it took longer than the 1 hour I was quoted.
June 16, 2023
Reply from Canadian Appliance Source - Guelph
Dear Attila,
Thank you for taking the time to share your feedback.
Please note, CAS receives all of the products we sell directly from the manufacturer, in their original packaging. CAS does not sell refurbished appliances. As such, we have no way of knowing if any thing is missing/damage from the package. Hence manufacturer will send the replacement parts to the customer directly when reported.
Our apologies for the inconvenience.
Thank You,
W.L
CAS
Great knowledgeable sales…
Great knowledgeable sales representatives...always ready with options to help.... always provide great support...prices on most products are better than any where else....perfect I have purchased 3 appliances in the past 6 months...and very happy with the stove, laundry washing machine ...so went ahead by purchasing a microwave from them as well....highly recommend Canadian Appliances Source as the first and best option in the lower mainland....thx again ...you all have a great day!
June 11, 2023
The people we taked to were up to date…
The people we taked to were up to date on there discussions with us, on TV's and Notebooks
June 3, 2023
My experience was totally amazing!
My experience was amazing!
To dealt with ur sale representative staff Happy patel was so straight forward. He made the entire experience so amazing that I tell friends and family. I highly recommend him, and would definitely call him personally for my next purchase at Canadian appliance.
June 3, 2023
Everything was great!
Everything was great, no delays. Pickup was great with the assistance of the shipper
June 13, 2023
Great experience
Our first experience dealing with CAS.
Very impressive store!
Salesman Happy was very friendly knowledgeable and a pleasure to deal with gave us a good deal.
Very good pricing!
Would definitely recommend CAS to our friends.
We definitely plan on using them in the future for upcoming purchases.
Regards Colin & Diana.
June 8, 2023
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