Overall the delivery was excellent, However buying in the store is way too complicated, as your card terminals both times were not friendly to my debit and credit cards which work well elsewhere. I... See more
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We needed a dryer on very short notice and the purchase process was very simple and straight forward. We did everything over the phone and the sales rep was very helpful. Delivery was on time and ver... See more
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Great price, fast delivery with excellent communication. The delivery team was exceptional and got the old washer out and the new one in despite fixed obstacles in the path that could not be removed.... See more
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Alistair was most helpful, took time to help me find the perfect fridge. He didn't rush me through and after delivery called to see how everything was and remind me he was always there if something... See more
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Company details
- #3 of 6 best companies in Appliance Store
About Canadian Appliance Source - Guelph
Written by the company
Canadian Appliance Source, founded in 2008, has developed into a forerunner of modern appliance retail. Our model is unique in that our focus has always been on providing our customers with the personalized, thoughtful help and advice of an appliance specialist. Whether online or in-store, CAS customers receive knowledgeable advice, expert service, and quality appliances at exceptional prices. Our goal is to leave each customer with the certainty they made the right choice buying from us.
Now with more than 40 locations, our mission has grown to be the largest national appliance retailer in Canada. However, we will be a coast-to-coast retailer with a difference: we will still offer each customer that same personalized advice and unique in-store experience. We will do this by maintaining the exemplary level of training each sales associate receives; we will do this by ensuring every member of the CAS team shares our values of respect, responsibility, and commitment to customer satisfaction. We will do this by empowering everyone in our company to provide our customers with the expertise they deserve. CAS has always stood apart from the competition, and as we grow, we will continue to do so. We now have the resources, the ability, and most importantly, the drive to be the best appliance retailer in Canada.
Although we have grown in size, we have never lost our focus on creating our unique, customer-centric, in-store experience. Each CAS store has a boutique feel, features streamlined, modern displays, and customers are serviced by personable, knowledgeable staff. We pay attention to the details to make the shopping experience as pleasant as possible.
We know that buying major household appliances can feel like a big commitment, and there’s often a lot of confusion or outdated information online regarding return terms and hidden fees with Canadian Appliance Source.
Based on our recent video update (you can reference the file named "Official Canadian Appliance Source Return Policy 60-Day Returns & ZERO Restocking Fees"), we want to clear the air and lay out our Return Policy as simply and directly as possible so you can shop with complete peace of mind.
The Core Return Terms for Unused Items
- 60-Day Full Refund Window: You have a full 60 days from purchase to initiate a return or exchange.
- $0 Restocking Fees: We do not charge any restocking fees on eligible returns. - Original Packaging Requirement: To qualify for this standard return, the product must be returned in its original packaging.How to Process a Return
- Keep Your Packaging (For Standard Returns): If you simply changed your mind, ensure the appliance remains in its original box/packaging.
- Initiate the Return: Reach out to our rCanadian Appliance Source Returns Portal - https://www.canadianappliance.ca/returns or customer Service within the 60-day window (or immediately if your item arrived damaged/defective, Do not plug in or use it) and we shall process your return accordingly.What If Your Product is Damaged or Defective?
We want to make sure that you are fully aware that if your product arrives damaged or is not working, the standard policy rules above do not apply to you.
If you receive a defective or damaged appliance, you are completely exempt from the standard return restrictions; you have 48 hours from the day of delivery to report any damage or any issue with your appliance on our dedicated online support for returns at https://www.canadianappliance.ca/returns
Contact info
49 Woodlawn Rd W, Unit 105, N1H1G8, Guelph, ON, Canada
- 2266201539
4.6
Excellent
655 reviews
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Great experience and didn’t even need…
Great experience and didn’t even need to go in stores. Sent and email in the evening and got a reply in the morning. Delivery next day. Great deal on the fridge I’ve been wanting. Friendly service and delivery went over and beyond to make it work.
September 8, 2023
A very pleasant experience
A very pleasant experience. No pressure and sound advise. Many options to choose from.
September 7, 2023
Great experience
Simple ordering process. Website had great and accurate descriptions. Salesperson was knowledgeable
September 4, 2023
Canadian Appliance did an awesome job…
Canadian Appliance did an awesome job helping me pick the appliances I needed and the delivery guys were awesome they came on time and cleaned up before they left thank you all it was a pleasure doing business with this company.
August 30, 2023
Sales team great, Delivery not!
Our sales fellow Happy was amazing and informative. The delivery team not so great. They came in like bulldozers mentioning they had 17 deliveries to do that day, broke the glass in a pic 25 x 29 and didn't like that we wrote on the form about the damage and submitted a claim form. We have now found damage to the laundry travertine floor in the laundry room. Not impressed.
August 22, 2023
May use AI-assist with repliesRead more
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I'm extremely unhappy
I'm extremely unhappy, disappointed and dissatisfied with the installation that the guys did with washer and dryer. When I run my dryer for 1st time, it displayed a message saying 80% duct blockage. When I went to repair it, there was a big piece of instruction paper that was left behind inside the dryer duct that the delivery/installation guys didn't remove! This is very unprofessional of the guys! It would have been a major cause of fire had I not noticed this! I would never recommend CAS or installation service from CAS for this very reason! It would be great if CAS can compensate in any way! This was a very stressful experience for me.
September 2, 2023
Reply from Canadian Appliance Source - Guelph
Hello Triya,
Thank you for taking the time to share your feedback.
We regret to learn that your installation experience has been less than adequate.
This is certainly not the experience that we wish for our customers to have.
Please note that your feedback has been provided to the Home Delivery management team to be addressed with the concerned Team accordingly.
We can see that our After Sales Team is currently assisting you with the door issues.
As for the installation issue, our After Sales Team is currently in touch with the Home Delivery Department.
They will be getting back to you with an update as soon as possible.
We apologize for any inconvenience.
Thank You kindly,
VG
CAS
Great!!
It was amazing, we were greeted as we walked in. We were informed about the appliances we were looking for, All Raza then let us look at the washers and dryers, making sure to let him know if there were any questions.
When we decided what we wanted, he offered us coffee, he did the paperwork. All Raza asked me when I would like delivery. I let him know and he set it up.
It was wonderful.
I will certainly let friends and family know it was a great shopping and the prices were excellent.
And thank you to
Mr.Muzamel Sharif for his assistance.!!
August 27, 2023
Happy our sales person was very…
Happy our sales person was very knowledgeable. We were also delighted to have our refrigerator delivered so promptly.
August 26, 2023
Excellent customer service
I was happy with how quick the replies were as we were dealing with our stove order, I prefer to get things done promptly.
August 19, 2023
I had a great experience from beginning…
I had a great experience from beginning (ordering) to the end (delivery).
August 18, 2023
Very pleasant dealings with Happy
Very pleasant dealings with Happy. Who went out of his way to give us a stressless purchase.
August 19, 2023
Service was fast and informative
Service was fast and informative. i already knew what i wanted but Tamim Hameedi helped reinforce and got me a great deal. Delivery was as scheduled and the crew was careful and quick.
July 2, 2023
Need to have one contact
I do like the competitive price. I do not like that I had to coordinate the installation. It went wrong immediately as I was only charged a deposit and the company would not release the dishwasher. I assumed that I would just be charged the rest when the Quicktask picked it up. Now there is a problem the first time I used the dishwasher and I don’t know whether to contact the installer or seller. I would be willing to pay for one stop shopping, I want to deal with one person only.
August 15, 2023
Happy Patel
I keep coming back because Happy Patel is the most responsive I’ve ever dealt with. I send an email, I get a call in 5 min. Short. To the point. Makes the sale and calls it a day. Just the Way I like it.
August 22, 2023
I was provided with expert guidance…
I was provided with expert guidance when choosing the appropriate fridge. The fridge was delivered quickly. The old fridge was removed efficiently. Great work by the sales person and the delivery guys.
July 31, 2023
Efficient delivery and communicative…
Efficient delivery and communicative staff that made the process quick and seamless
August 21, 2023
Ali our salesperson was eager to answer…
Ali our salesperson was eager to answer all of our questions to find the perfect range for our needs.
August 20, 2023
Naseem
Naseem, our sales rep did a great job on helping us to select the LG washer & dryer and the delivery & installation team were right on time. They did a great job removing our old appliances and installing the new LG machines
August 20, 2023
Seamless, courteous, in stock and on time
The item was in stock, the delivery was flawless, and the people in the store and delivering were knowledgeable and courteous. I was most pleasantly surprised at the level of service. Thank you!
August 11, 2023
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