Canadian Appliance Source - Guelph Reviews 

We had to replace an LG fridge in which the compressor and freezer fan fell apart after 5 years (remember when fridges used to last for decades??). CAS seemed reliable so we found the fridge we wanted and purchased it there. I thought the $80 delivery charge was a bit steep but went with it anyway. We told them in advance we needed the fridge door hinge to be on the left, so we would open it from right to left to avoid chafing the wall. They delivered the fridge, switched the door around and quickly left. As soon as we tried opening the fridge, we noticed the bottom hinge was too close to the fridge, with a corner of the door snagging on the fridge with a loud snap. Plastic was also being shaved off from the plate holding the door in. We called for them to come back and fix it and they said they would be back tomorrow. They did not come back, so I called back and they scheduled for the next day when we were away. Finally we settled on Thursday, but their delivery time was between 9 and 1. We told them we had appointments in the morning but would be there later. They said no problem. Then one of our appointments went too long and we phoned back to say we would have to cancel the appointment. They said no problem, we will reschedule. The next day when we phoned, they told us it would be another $80 for them to come back and fix the fridge door they had improperly installed. We told them we were unaware of this charge, especially since we had been in contact with them and were very clear about our availability to be at home. They said nothing could be done. When we asked to speak to a manager, they refused to give us any number or email to contact. In the end we fixed it ourselves. It was a simple fix, but frustrating as it was clearly stated in the manual how to flip the fridge door. I went to the store and told them what a pain it was to deal with them and how they fully believed they should be paid extra to fix the problem they had created. In short, do not recommend this store at all. I had also contacted the salespeople in Guelph and they had no idea how to resolve the problem, even going so far as to blame it all on their 'third-party delivery service' they used, and hey, why don't you call them directly (so we do not have to deal with it?). Grrrr. Avoid this place.

*PS: their response makes it sound like we cancelled last minute. We did not. We told them immediately it was hard for us to be there for half a day, and they just said 'No problem'. There was never any mention of any fee if we had to cancel. It is a very unusual to not mention to $80 fee for a return visit, when we had phoned them twice in the morning to let them know we could not be at home the entire window of their 9 to 1 delivery time. Do read other reviews and you'll see they have done this before. For them, to deceive clients so they can more money is completely logical and acceptable.

Tamim is a great salesman and when I noticed a tiny scuff on my new dryer, Gary, the delivery guy got me 120 bucks off. Great service snd a good deal.

very stressful with my purchase of the frazer.
back and forth with the customer services and after sales. nighmare.

Excellent sales person made it an enjoyable experience.

Professional. Courteous. Knowledgeable. Best deal in town. Best purchasing experience. Will be back for all our appliances. 5 out of 5 stars.

My experience with the company was mixed. I found the sales team very knowledgeable about their products, however experienced some misleading information which wasted my time. I needed my handle on my refrigerator to be moved to the other side of the door and was instructed to call before the unit was delivered. I called and waited for 40 minutes to be told I can't call until the unit is delivered. Waste of my time. My unit was scratched, and while the sales team was anxious to help, it took an extra day and a half to get a replacement. I guess I expect faster service when something goes wrong. Everyone was pleasant to deal with and I do like my final product.

Ali Raza was excellent to deal with. He was very attentive and we didn't feel pressure to buy anything but gave us his honest opinion when comparing different companies, etc. He made the whole experience pleasant. We would go back again for great deals as well as great service from the sales Representative, Ali!

My wife and I went in to look
At appliances for our kitchen Reno. We did no research prior. We arrived at the Guelph store and Happy Patel took care of us. He was so friendly, easy going and knowledgeable that we had no choice to buy all our appliances from him. As a result we have a new fridge, stove and dishwasher and I’d go to him again and have already recommended him to a few friends.

Good customer service and delivery notifications. Very friendly service.

Everything from stackable kit to delivery.

The person I spoke to was helpful and they had the product we wanted in stock. The price was competitive and it was delivered less than a week from the purchase. Our location is challenging for delivery and the two that came worked with us on that. I will certainly buy from you again.

Efficient, pleasant and fast purchase and delivery experience.

Sales person should have completed knowledge of the product they are selling. In my case that was not the case, this I came to know when my product arrived

Sales person was very well informed and gave great advice. Delivery people were quick, polite, and professional. Very happy with my purchase

Everything was perfect from the very first phone call to order the washer/dryer. Happy Patel was very efficient, the delivery guys were too, it was right on time and all is well.

Very good to deal with and great selection too!

Good price and efficient service

Ease of doing business. Notified Happy what I was looking for, he sent the options, ordered on line and made arrangements to pick up. Installed the microwave the next day and it works perfectly.

Competitive price, friendly customer service and after sale support. We will be back when we need other appliances.

Tamim was very helpful, gave us a discount, and was very professional