I’d never heard of this company before but was in need of a new fridge and their pricing seemed good as did the fact that they’d deliver, hook up and remove old fridge all at no extra charge (white gl... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Good price! Price was $400 less than competitor and the fridge was in stock. Competitor needed 2 weeks to deliver. Quick efficient delivery and waterline hookup. No extra charge for waterline hookup... See more
Company replied
Your delivery service is terrible! Your web site says "SAME DAY OR NEXT DAY DELIVERY" . Both items I bought took 3 days! First delivery of fridge the delivery guys made a mess and broke hose. It appea... See more
Company replied
I knew what I was looking for, but I wanted to find out what LG dishwasher the would recommend. Harry showed me the possibilities, and started with previous year's model, explaing the differences bet... See more
Company replied
Company details
- #3 of 6 best companies in Appliance Store
About Canadian Appliance Source - Langley
Written by the company
Canadian Appliance Source, founded in 2008, has developed into a forerunner of modern appliance retail. Our model is unique in that our focus has always been on providing our customers with the personalized, thoughtful help and advice of an appliance specialist. Whether online or in-store, CAS customers receive knowledgeable advice, expert service, and quality appliances at exceptional prices. Our goal is to leave each customer with the certainty they made the right choice buying from us.
Now with more than 40 locations, our mission has grown to be the largest national appliance retailer in Canada. However, we will be a coast-to-coast retailer with a difference: we will still offer each customer that same personalized advice and unique in-store experience. We will do this by maintaining the exemplary level of training each sales associate receives; we will do this by ensuring every member of the CAS team shares our values of respect, responsibility, and commitment to customer satisfaction. We will do this by empowering everyone in our company to provide our customers with the expertise they deserve. CAS has always stood apart from the competition, and as we grow, we will continue to do so. We now have the resources, the ability, and most importantly, the drive to be the best appliance retailer in Canada.
Although we have grown in size, we have never lost our focus on creating our unique, customer-centric, in-store experience. Each CAS store has a boutique feel, features streamlined, modern displays, and customers are serviced by personable, knowledgeable staff. We pay attention to the details to make the shopping experience as pleasant as possible.
We know that buying major household appliances can feel like a big commitment, and there’s often a lot of confusion or outdated information online regarding return terms and hidden fees with Canadian Appliance Source.
Based on our recent video update (you can reference the file named "Official Canadian Appliance Source Return Policy 60-Day Returns & ZERO Restocking Fees"), we want to clear the air and lay out our Return Policy as simply and directly as possible so you can shop with complete peace of mind.
The Core Return Terms for Unused Items
- 60-Day Full Refund Window: You have a full 60 days from purchase to initiate a return or exchange.
- $0 Restocking Fees: We do not charge any restocking fees on eligible returns. - Original Packaging Requirement: To qualify for this standard return, the product must be returned in its original packaging.How to Process a Return
- Keep Your Packaging (For Standard Returns): If you simply changed your mind, ensure the appliance remains in its original box/packaging.
- Initiate the Return: Reach out to our rCanadian Appliance Source Returns Portal - https://www.canadianappliance.ca/returns or customer Service within the 60-day window (or immediately if your item arrived damaged/defective, Do not plug in or use it) and we shall process your return accordingly.What If Your Product is Damaged or Defective?
We want to make sure that you are fully aware that if your product arrives damaged or is not working, the standard policy rules above do not apply to you.
If you receive a defective or damaged appliance, you are completely exempt from the standard return restrictions; you have 48 hours from the day of delivery to report any damage or any issue with your appliance on our dedicated online support for returns at https://www.canadianappliance.ca/returns
Contact info
19860 Langley Bypass, Unit 120, V3A4Y1, Langley, BC, Canada
- 6045343059
4.5
Excellent
1K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Appliances delivered exactly as planned.
May 27, 2026
Reply from Canadian Appliance Source - Langley
Hi Jeff,
We are so glad your appliance delivery was seamless. We appreciate your kind words!
CAS
Fast and friendly service
Fast and friendly service. The whole experience was really positive.
May 20, 2026
Reply from Canadian Appliance Source - Langley
Hi Tanya,
We're so glad you found our service fast and friendly. We appreciate your positive feedback!
CAS
Reply from Canadian Appliance Source - Langley
Hi Pieter,
Thank you for choosing CAS! We’re glad to hear your ordering, delivery, and setup experience was easy and seamless. We truly appreciate your business and look forward to serving you again in the future. Please feel free to recommend CAS to your family and friends!
CAS
I knew exactly what I wanted so the…
I knew exactly what I wanted so the salesman was efficient and able to do it over the phone. I appreciate it the delivery men who came when they said they were coming and we're very quick to put together the washer dryer combination
May 23, 2026
Reply from Canadian Appliance Source - Langley
Hi Catherine,
Thank you for choosing CAS! We’re glad to hear the purchasing process was smooth and efficient, and that our delivery team provided prompt and professional installation service. We truly appreciate your business and look forward to helping you again in the future — and please feel free to recommend CAS to your family and friends!
CAS
Reply from Canadian Appliance Source - Langley
Hi Pat,
We are delighted you had a positive experience from purchase to installation. Thank you for your kind words!
CAS
Delivery Service was Excellent
May 17, 2026
Reply from Canadian Appliance Source - Langley
Hi Mark,
Thank you for your kind review! We’re glad to hear you were happy with the delivery service. We truly appreciate your business with CAS and look forward to serving you again. Please feel free to recommend us to your family and friends!
CAS
Reply from Canadian Appliance Source - Langley
Hi Ami,
Thank you for choosing CAS! We’re glad to hear you were happy with our team’s product knowledge. We truly appreciate your business and look forward to serving you again in the future. Please feel free to recommend CAS to your family and friends!
CAS
I knew what I was looking for
I knew what I was looking for, but I wanted to find out what LG dishwasher the would recommend. Harry showed me the possibilities, and started with previous year's model, explaing the differences between it and latest. I chose the current one, because it had features we were looking for. Sale went quickly, w/o issues. Delivery and install could not have been handled better. Thanks to salesrep, Harry and installer, Dave, who went above & beyond. I will recommend both to anyone who asks me.
May 13, 2026
Reply from Canadian Appliance Source - Langley
Hi BC,
Thank you for your detailed review and for choosing CAS! We’re delighted to hear Harry and Dave provided such exceptional service from selection to installation. We truly appreciate your business and your recommendations. Enjoy your new dishwasher, and we look forward to helping you again with any future appliance needs. Please continue to share your experience with family and friends!
CAS
Everything was as the salesman said it…
Everything was as the salesman said it would be. Fast and efficient. Will def shop here again for appliance needs!
May 1, 2026
Reply from Canadian Appliance Source - Langley
Hi Melissa,
Thank you for your great feedback and for choosing CAS! We’re glad to hear everything went exactly as expected and that you had a fast, efficient experience. We truly appreciate your business and look forward to helping you again in the future. Please don’t hesitate to recommend CAS to your family and friends!
CAS
The service was excellent
The service was excellent. The information was accurate. The estimated time for deliver was accurate. The service was speedy and efficient. All aspects of the product were described correctly so experience was excellent.
May 9, 2026
Reply from Canadian Appliance Source - Langley
Hi Sue & Ed,
Thank you for your wonderful feedback! We're so glad to hear that our service, accurate information, and timely delivery made for an excellent experience. We appreciate your business!
CAS
The sales staff was really good
The sales staff was really good . The delivery people were excellent and the installer was very good
May 1, 2026
Reply from Canadian Appliance Source - Langley
Hi D,
We're so glad our sales staff, delivery team, and installer provided you with such a positive experience! We appreciate your feedback.
CAS
Ankur was great and helped us find…
Ankur was great and helped us find exactly what we were looking for quickly.
April 30, 2026
Reply from Canadian Appliance Source - Langley
Hi Gurpreet,
Thank you for your kind words and for choosing Canadian Appliance Source! We’re so pleased to hear that Ankur was able to help you quickly find exactly what you were looking for. Providing efficient and helpful service is always our goal. We truly appreciate your business and look forward to assisting you again in the future. Please keep CAS in mind for your next appliance purchase and don’t hesitate to recommend us to your family and friends!
CAS
I was happy with the communication…
I was happy with the communication between the delivery person as well as the installer. Both were very professional . The installer was polite, cleaned his work area and before he made any additions he asked or informed me. In addition Naveen the sales representative as well as the sales person who helped me while I waited for Naveen to finish with a client was very good. The down fall was waiting to be helped when I first entered the store. Once helped it went smoothly.
April 26, 2026
We came in knowing what brand we were…
We came in knowing what brand we were looking for and you guys had it in stock. Harvey made the process easy and quick and that was very important to us. Delivery and set up was on time.
April 29, 2026
Reply from Canadian Appliance Source - Langley
Hi Carden,
Thank you for sharing your experience—we truly appreciate your business with CAS. We’re so glad to hear that Yvonne made the process easy and efficient, helping you find exactly the washer and dryer you wanted without any pressure.
It’s great to know everything—from your initial call to organizing delivery—was smooth and convenient. We’ll be sure to pass along your kind words to Yvonne.
Thank you again for choosing CAS. We look forward to assisting you again in the future, and we’d really appreciate your recommending us to your family and friends!
CAS
We enjoyed dealing with Canadian…
We enjoyed dealing with Canadian Appliance Source . Our Rep answered all our questions and helped us make decisions. The delivery process was simple and professional. we would use them again .
April 29, 2026
Reply from Canadian Appliance Source - Langley
Hi Cindy,
Thank you for your kind review—we truly appreciate your business with CAS. We’re glad to hear that our representative was able to answer all your questions and help guide your decisions, and that the delivery process was smooth and professional.
It’s great to know you had an overall positive experience and would choose CAS again. Thank you for your trust and support—we look forward to serving you in the future, and we’d be grateful if you recommended us to your family and friends!
CAS
I am thrilled with my new appliances
I am thrilled with my new appliances! The prices are excellent and included delivery, set up and removal of the old stuff. Arvinder was awesome and helpful. The delivery drivers were friendly, careful and professional. It was an all around pleasant experience and I would definitely recommend you and be back for future purchases.
April 29, 2026
Reply from Canadian Appliance Source - Langley
Hi Karen,
Thank you so much for your wonderful review—we truly appreciate your business with CAS. We’re thrilled to hear you’re happy with your new appliances and that the overall experience, from pricing to delivery, setup, and removal of your old items, went smoothly for you.
It’s great to know Arvinder provided helpful support throughout your purchase, and that our delivery team made a positive impression with their professionalism and care. We’ll be sure to share your kind words with them.
Thank you again for choosing CAS and for your recommendation. We look forward to serving you again for any future appliance needs—and we’d be grateful if you shared your experience with family and friends!
CAS
Very pleasant men
Very pleasant men. Completed quickly. Did a good job. Satisfied with service.
April 22, 2026
Reply from Canadian Appliance Source - Langley
Hi Alice,
We're so happy to hear that the team was pleasant, completed the job quickly, and did a good job! We appreciate your satisfaction with our service and positive feedback.
CAS
Reply from Canadian Appliance Source - Langley
Hi Malvin,
Thank you for your kind feedback—we truly appreciate your business with CAS. We’re glad to hear you received good service.
Thank you again for choosing CAS. We look forward to serving you again in the future, and we’d be grateful if you shared your experience with your family and friends!
CAS
Great teamwork from sales to final installation!!
From start to finish the whole team was professional, accurate and punctual.
April 17, 2026
Reply from Canadian Appliance Source - Langley
Hi Bill,
We're so glad the team provided professional, accurate, and punctual service from beginning to end. Thank you for your positive feedback!
CAS
got attention when i walked in
got attention when i walked in, good knowledge from first salesman. had different salesman when we went back for purchase, just as good. problem with delivery was resolved next work day, really decent experience.
April 22, 2026
Reply from Canadian Appliance Source - Langley
Hi Mitch,
Thank you for sharing your experience! We’re glad to hear you were well looked after from the moment you walked in, and that both sales team members provided strong knowledge and support during your visit and purchase.
We also appreciate your patience regarding the delivery issue, and we’re happy it was resolved promptly the next business day. It’s great to know that overall it was a solid and positive experience.
We truly appreciate your business and your trust in CAS. We look forward to serving you again in the future, and we’d be grateful if you shared your experience with family and friends. Thanks again for choosing CAS!
CAS
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.