Canadian Appliance Source - Milton Reviews 

Excellent service at the store as well as delivery .
Unfortunately no model in store available for us to review what we were purchasing

We recently bought a range at the Milton Store.
Our salesperson was Isaiah McKay. He was excellent, personable, knowledgeable, and an all round good salesman. We were really satisfied with our purchase .we would go to Isaiah again.

I just bought a new gas stove which is the third appliance I have bought through Canadian Appliance Source in Milton, ON. My other two appliances - a refrigerator and a dishwasher are absolutely wonderful and perform exactly as I had hoped. Can't wait to begin using my new stove. Canadian Appliance Source is a great company and Christine, the sales rep who looked after me both times, has been just tremendous - knowledgeable, friendly, efficient and very caring. Can't remember experiencing a sales rep like her before. They are certainly blessed to have her on staff! Delivery was as promised and the team on both occasions were careful, quick and very polite. Appliances were placed in the proper location with ease. They knew what they were doing! Would I buy from Canadian Appliance Source again and would I recommend them - ABSOLUTELY!!!

I needed a rush delivery as I only had one day off work and Arwyn Bheekhoo assisted me over customer service and worked it out. Thanks Arwyn, looking forward to the delivery. You’re a life saver.

I spoke with a Minousha for booking the delivery of my appliances. I told her I would only be available after 2pm, but I didn't find out until the night before the delivery that they would come as early as 10:30am.

I am writing to share my deeply disappointing experience with Canadian Appliance Source (CAS). I ordered a Bosch SHE3AEM5N dishwasher online on June 8, 2024, through Randeen Saunders, a sales representative. I received a $40 discount for purchasing online and was asked to pay part of the amount upfront, with the remainder to be paid upon pickup. I was assured there was one dishwasher in stock.

On June 9, I booked a car to transport the dishwasher, costing me $100, and went to the warehouse to pick it up. Upon arrival, Malik Valentine, the representative at the warehouse, collected the remaining payment without first verifying the availability of the dishwasher. After paying, I was made to wait for an excruciating 1 hour and 30 minutes while the staff searched for the item. Finally, they informed me that the dishwasher could not be located and advised me to contact my sales representative to arrange another pickup time.

This situation was extremely inconvenient, as I had also hired a plumber, costing another $100, who was waiting at my home to install the dishwasher. Additionally, I paid $25 to book the elevator for the delivery. In total, I spent $225 for absolutely no gain.

When I tried to contact Randeen Saunders, I found that his voicemail provided incorrect information about his availability, saying he was off Monday and Friday when in fact, he was off Monday and Tuesday. When I finally reached him, he was unapologetic and simply blamed the warehouse, instructing me to pick up the dishwasher again on June 15, 2024, and call him before leaving.

Given that I have a 10-month-old baby and urgently needed a functioning dishwasher, this experience was not only frustrating but also entirely unacceptable. The level of service I received was far below my expectations, and the lack of accountability from both the warehouse and the sales representative was shocking.

Furthermore, I was asked to provide full credit card details over the phone, which poses a significant security risk. Sharing sensitive information in such an unsecured manner is highly concerning.

In the absence of satisfactory customer service and any form of compensation for my inconvenience and expenses, I decided to cancel my order. This entire experience has been a nightmare, and I feel compelled to share my story to warn other potential customers about the risks and poor service associated with Canadian Appliance Source.

I will not be returning to CAS for any future purchases, and I strongly advise others to reconsider before making any transactions with this company.

Purchased a built in Microwave and the site read that it is was 24 inches and I should have taken more care to review that the size of the microwave with frame was 24 inches, so it turned out the unit was too small.

I had to return the microwave and purchase a new one. The return process was not exactly hassle free. I had to submit pictures online and wait for a response which was quick, however in most instances you expect to be able to go to a store and return a product. There is a restocking fee that you also need to be aware of and fortunately the condition of my return did not require a restocking fee.

Overall the returns staff was highly responsive and I did get the full refund but I ran the risk of a restocking fee and had to wait to get authorization for a return.

Extra trips to the warehouse was needed in order to complete the return (went to pick up the new microwave) as I wasn’t able to return the existing microwave until the online return process was completed.

Very good service

Delivery men showed up on time. They were polite and helpful. Moved old fridge to basement with no problems. We will see if this refrigerator last as long as the old one.

I called in a panic, my fridge had died and I had company coming to stay. Shridhar did an excellent job sending me in-stock options to look at via text and I was able to order a great fridge over the phone. He had it delivered the next morning (less than 24 hours from the time I ordered). He save the day. We are very happy with the fridge.

They were so kind enough to take the doors off of the fridge to get it through the front door! Amazing customer service I am beyond impressed!

Good service!

Sales person was polite and friendly. Was so pleasant to deal with.

Ease of purchase, on time. Courteous employees and delivery.

Service was excellent.

The young man who assisted me was friendly and efficient. He immediately located my product, processed my payment, and loaded it in a my car. All in a cheerful fashion

I’m giving only 1star for these reason:
-Star #1 : The delivery was 1 hr late . 8:30pm is pretty late to me and I was not happy
-Star #2: the guy that installed the dryer should look inside the machine to get the equipment to install it properly,which he didn’t and install my old hose from my old washer machine and that was not professional. When they left I found the new hose in the dryer and needed to call someone to change the hose since the other one was too old …that’s not acceptable . Specially I’ve paid for the installation
-Star #3 &4 OMG customer service couldn’t be more rude and unprofessional..When I call saying I was not happy that delivery was so late and they weren’t there yet, the girl didn’t care at all .. she was rude and didn’t want to understand my disappointment.Like IT IS WHAT IT IS kind of attitude .. Rude I explain we need to postpone delivery since it was scheduled between 3pm to 7:30 , she told me I’ll have to pay for the other delivery. I couldn’t believe it .. They are late and I have no choice to accept the order when ever they come? Didn’t feel any compassion at all … Extremely disappointed. I bought those machine in 5 minutes over the phone because I knew what I wanted and sales rep should be very happy for his commission. I didn’t like my experience at all …

You guys should tell a buyer what the dishwasher does NOT come with. I had to purchase a few items for install. It’s my opinion that when someone buys a product it comes with all install parts. Do t know if I would buy from you again.