Pricing was excellent. Randeen made the buying decision easy. No pressure. The order was delivered on time and professionally. They even removed the old appliances at no extra cost.
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Store was conveniently located. Sales Rep Randeen Saunders was knowledgeable; offered sound guidance when selecting the appliance. Delivery lead time was good. Delivery service was excellent. Don... See more
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I needed a new washing machine ASAP. I was already grumpy heading out with the wife to make another appliance purchase and be hassled by a salesman. I hate these necessary purchases however , I bought... See more
Company replied
Randeen, our representative, was very helpful and always wanting to help. We ran into some product availability issues and he was there to make sure everything worked out, and in the end our appliance... See more
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Company details
- #3 of 6 best companies in Appliance Store
About Canadian Appliance Source - Milton
Written by the company
Canadian Appliance Source, founded in 2008, has developed into a forerunner of modern appliance retail. Our model is unique in that our focus has always been on providing our customers with the personalized, thoughtful help and advice of an appliance specialist. Whether online or in-store, CAS customers receive knowledgeable advice, expert service, and quality appliances at exceptional prices. Our goal is to leave each customer with the certainty they made the right choice buying from us.
Now with more than 40 locations, our mission has grown to be the largest national appliance retailer in Canada. However, we will be a coast-to-coast retailer with a difference: we will still offer each customer that same personalized advice and unique in-store experience. We will do this by maintaining the exemplary level of training each sales associate receives; we will do this by ensuring every member of the CAS team shares our values of respect, responsibility, and commitment to customer satisfaction. We will do this by empowering everyone in our company to provide our customers with the expertise they deserve. CAS has always stood apart from the competition, and as we grow, we will continue to do so. We now have the resources, the ability, and most importantly, the drive to be the best appliance retailer in Canada.
Although we have grown in size, we have never lost our focus on creating our unique, customer-centric, in-store experience. Each CAS store has a boutique feel, features streamlined, modern displays, and customers are serviced by personable, knowledgeable staff. We pay attention to the details to make the shopping experience as pleasant as possible.
We know that buying major household appliances can feel like a big commitment, and there’s often a lot of confusion or outdated information online regarding return terms and hidden fees with Canadian Appliance Source.
Based on our recent video update (you can reference the file named "Official Canadian Appliance Source Return Policy 60-Day Returns & ZERO Restocking Fees"), we want to clear the air and lay out our Return Policy as simply and directly as possible so you can shop with complete peace of mind.
The Core Return Terms for Unused Items
- 60-Day Full Refund Window: You have a full 60 days from purchase to initiate a return or exchange.
- $0 Restocking Fees: We do not charge any restocking fees on eligible returns. - Original Packaging Requirement: To qualify for this standard return, the product must be returned in its original packaging.How to Process a Return
- Keep Your Packaging (For Standard Returns): If you simply changed your mind, ensure the appliance remains in its original box/packaging.
- Initiate the Return: Reach out to our rCanadian Appliance Source Returns Portal - https://www.canadianappliance.ca/returns or customer Service within the 60-day window (or immediately if your item arrived damaged/defective, Do not plug in or use it) and we shall process your return accordingly.What If Your Product is Damaged or Defective?
We want to make sure that you are fully aware that if your product arrives damaged or is not working, the standard policy rules above do not apply to you.
If you receive a defective or damaged appliance, you are completely exempt from the standard return restrictions; you have 48 hours from the day of delivery to report any damage or any issue with your appliance on our dedicated online support for returns at https://www.canadianappliance.ca/returns
Contact info
850 Main St E, Unit 9A, L9T0J4, Milton, ON, Canada
- 9052251575
4.7
Excellent
167 reviews
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Great service from a knowledgeable…
Great service from a knowledgeable representative. Clean bright showroom
April 9, 2026
Reply from Canadian Appliance Source - Milton
Hi Judy,
We're happy you received great service from a knowledgeable representative and enjoyed our showroom. Thank you for your positive feedback!
CAS
Great service
I asked for a quote and received great quote very quickly. The quote was great so I did not look anywhere else. It was for the company so we ordered 2 big appliances and 5 small ones. Once I paid ut was delivered quickly without any issues. Great service from start to finish.
April 7, 2026
Reply from Canadian Appliance Source - Milton
Hi Anna,
Thank you for your review and for choosing CAS—we truly appreciate your business! We're glad to hear the quote process was quick and competitive enough to earn your trust right away, and that everything from ordering to delivery went smoothly for your company.
It’s great to know we could provide a seamless experience from start to finish. We look forward to working with you again in the future. If colleagues, friends, or family are in need of appliances, we’d be grateful if you shared your experience with CAS.
Thanks again for your support!
CAS
Delivery and installation was seemless
Delivery and installation was seemless. Very courteous and cleaned up.
April 8, 2026
Reply from Canadian Appliance Source - Milton
Hi Feranando,
We're so happy the delivery and installation were seamless, courteous, and clean! We appreciate your positive feedback and time.
CAS
Quick delivery
Quick delivery. Help from sales person to choose the right replacement model
Removal of old microwave
March 31, 2026
Reply from Canadian Appliance Source - Milton
Hi Dal,
We're happy to hear that you had a positive experience with the quick delivery and assistance in choosing the right model, including removal.
CAS
Friendly Service
We went in and were greeted by Isaiah who was very pleasant and knowledgeable.
April 3, 2026
Reply from Canadian Appliance Source - Milton
Hello Michelle,
It is wonderful to hear that Isaiah provided such a pleasant and knowledgeable introduction to our products. We truly appreciate you choosing us for your needs and look forward to seeing you at our Milton store again soon!
Warmly,
CAS
Randeen from the Milton Store has been…
Randeen from the Milton Store has been amazing. He really helped me with my appliance selection.
Delivery person were great as well. Kind, considerate and efficient.
March 19, 2026
Reply from Canadian Appliance Source - Milton
Hi JoJo,
We're happy to hear that you had a great experience with our appliance selection process and delivery service. We appreciate your positive feedback and are glad we could assist you!
CAS
Overall a great experience
Rajat (on-line sales) was wonderful to deal with (professional and accommodating)and the delivery team was also great. The only negative is that the delivery schedule process is flawed. As soon as we became aware that the allotted delivery time would not be suitable we contacted them to rebook, but they were inflexible (and actually rude). Other than that, it was a great experience. Would recommend and would buy from them again!
March 17, 2026
My husband and I had a great experience…
My husband and I had a great experience at your appliance store in Milton . Randeen was very helpful and experienced, he new all about the appliances we were looking at and that helped us to make a wise decision on what make of appliances to purchase.
There was only one thing we thought would of been nice to of been able to see more of a selection of appliances in the store .
We look forward to purchasing other products at Canadian Appliance Source .
Thanks again for your help 😊
March 8, 2026
Reply from Canadian Appliance Source - Milton
Hi Glenn & Janet,
Thank you so much for your thoughtful review! We’re thrilled to hear that Randeen was able to guide you with his knowledge and help you make the right decisions for your appliances.
We truly appreciate your business and your kind feedback about our selection—we’ll keep that in mind as we continue improving. CAS looks forward to helping you with future purchases, and we’d love it if you shared your positive experience with family and friends!
CAS
Impressed to the Max
I needed a new washing machine ASAP. I was already grumpy heading out with the wife to make another appliance purchase and be hassled by a salesman. I hate these necessary purchases however , I bought one at a great price (without salesman pressure) . It was delivered the next day leas than 24 hours after purchase. I was emailed a delivery time between 8am-11am, which i could track online. The delivery guys called me when they were on their way. Removed my old washer and set up the new one. The best experience I've had when buying an appliance.
March 21, 2026
Reply from Canadian Appliance Source - Milton
Hello Paul,
We’re so glad we could turn a stressful purchase into a smooth and quick experience for you, from finding the right appliance to fast, careful delivery and setup. We can’t wait to assist you again in the future!
Cheers,
CAS
Reply from Canadian Appliance Source - Milton
Hello Faisy,
We’re glad everything went smoothly and that your delivery arrived right on time. It was a pleasure assisting you, and we look forward to working with you again or seeing you back in the store.
Best regards,
CAS
The salesperson was very helpful
The salesperson was very helpful, answered all my questions and I was not rushed. The delivery was the following day on time and my old washer was removed the individuals that delivered my washer were very polite and explained what they were going to do. Handled everything perfectly.
March 9, 2026
Reply from Canadian Appliance Source - Milton
Hello Sana,
We’re so glad to hear you felt well taken care of from start to finish. It’s great that our team could provide the support you needed without any pressure, and that everything went smoothly with the delivery and installation. We’ll be sure to pass along your kind words to everyone involved. We look forward to working with you again or welcoming you back to the store.
Best wishes,
CAS
Reply from Canadian Appliance Source - Milton
Hi Iftikhar,
Thank you for your feedback! We’re glad to hear you experienced fast and efficient service from the store all the way through to delivery.
We truly appreciate your business with CAS and look forward to assisting you again in the future. Please feel free to recommend us to your family and friends—we’d be happy to help them as well!
CAS
Reply from Canadian Appliance Source - Milton
Hi Todd,
We're happy to hear that our service was fast, convenient, and simple for you! Thank you for your positive feedback; we appreciate it.
CAS
sentative was outstanding in…
Your representative was outstanding in how he handled multiple customers and give a professional attitude.
March 7, 2026
Reply from Canadian Appliance Source - Milton
Hi Wayne,
Thank you for your kind words! We’re delighted to hear that our representative provided outstanding service while managing multiple customers with professionalism.
We truly appreciate your business with CAS and look forward to serving you again in the future. Please feel free to recommend us to your family and friends—we’d be happy to help them as well!
CAS
Very professional service
March 14, 2026
Reply from Canadian Appliance Source - Milton
Hi Jacob,
Thank you for your feedback! We’re glad to hear you received very professional service.
We truly appreciate your business with CAS and look forward to assisting you again in the future. Please feel free to recommend us to your family and friends—we’d be happy to help them as well!
CAS
Mr Mackay the salesman was great.
Mr Mackay the salesman was great.
The delivery persons were very courteous and fast.
very pleased with the whole deal
March 13, 2026
Reply from Canadian Appliance Source - Milton
Hi Robert,
Thank you for your review! We're delighted to hear that Mr. Mackay provided excellent service and that our delivery team was courteous and efficient. It’s wonderful to know you’re very pleased with the entire experience.
We truly appreciate your business and look forward to assisting you again in the future. Please feel free to recommend CAS to your family and friends as well. Thanks again for your support!
CAS
What does In stock mean?
I was disappointed in the sales system. I called the day before and confirmed that our microwave was “in stock” and said I will be in tommorrow to get it.I arrived at the store (which was 1.5 hours from our home) only to find out that it was “in stock” at the warehouse and that there would be a $70 charge to deliver it. This fact should be made clearer on your website and by your staff when they are talking to people on the phone.
March 10, 2026
Everything from The purchase to the…
Everything from The purchase to the delivery.
Everything went great
Thank you
March 9, 2026
Reply from Canadian Appliance Source - Milton
Hi Dora,
Thank you for your review! We're glad to hear that everything—from your purchase to delivery—went smoothly and met your expectations.
We truly appreciate your business and look forward to assisting you again in the future. Please feel free to recommend CAS to your family and friends as well. Thanks again for your support!
CAS
It was a very pleasant shopping…
It was a very pleasant shopping experience with Isaiah as he knows his stuff. Thanks!
March 8, 2026
Reply from Canadian Appliance Source - Milton
Hi,
Thank you for your kind review! We're thrilled to hear that Isaiah made your shopping experience pleasant and that his knowledge helped guide your purchase.
We truly appreciate your business with Canadian Appliance Source and look forward to serving you again in the future. Please feel free to recommend us to your family and friends who may be in the market for appliances!
CAS
From easy sales to easy delivery
From easy sales to easy delivery. All what we were looking for
March 7, 2026
Reply from Canadian Appliance Source - Milton
Hi Geoorge,
We're happy to hear that our sales and delivery met your expectations. Thank you for your positive feedback; it means a lot to us.
CAS
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