Pricing was excellent. Randeen made the buying decision easy. No pressure. The order was delivered on time and professionally. They even removed the old appliances at no extra cost.
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Store was conveniently located. Sales Rep Randeen Saunders was knowledgeable; offered sound guidance when selecting the appliance. Delivery lead time was good. Delivery service was excellent. Don... See more
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I needed a new washing machine ASAP. I was already grumpy heading out with the wife to make another appliance purchase and be hassled by a salesman. I hate these necessary purchases however , I bought... See more
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Randeen, our representative, was very helpful and always wanting to help. We ran into some product availability issues and he was there to make sure everything worked out, and in the end our appliance... See more
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Company details
- #3 of 6 best companies in Appliance Store
About Canadian Appliance Source - Milton
Written by the company
Canadian Appliance Source, founded in 2008, has developed into a forerunner of modern appliance retail. Our model is unique in that our focus has always been on providing our customers with the personalized, thoughtful help and advice of an appliance specialist. Whether online or in-store, CAS customers receive knowledgeable advice, expert service, and quality appliances at exceptional prices. Our goal is to leave each customer with the certainty they made the right choice buying from us.
Now with more than 40 locations, our mission has grown to be the largest national appliance retailer in Canada. However, we will be a coast-to-coast retailer with a difference: we will still offer each customer that same personalized advice and unique in-store experience. We will do this by maintaining the exemplary level of training each sales associate receives; we will do this by ensuring every member of the CAS team shares our values of respect, responsibility, and commitment to customer satisfaction. We will do this by empowering everyone in our company to provide our customers with the expertise they deserve. CAS has always stood apart from the competition, and as we grow, we will continue to do so. We now have the resources, the ability, and most importantly, the drive to be the best appliance retailer in Canada.
Although we have grown in size, we have never lost our focus on creating our unique, customer-centric, in-store experience. Each CAS store has a boutique feel, features streamlined, modern displays, and customers are serviced by personable, knowledgeable staff. We pay attention to the details to make the shopping experience as pleasant as possible.
We know that buying major household appliances can feel like a big commitment, and there’s often a lot of confusion or outdated information online regarding return terms and hidden fees with Canadian Appliance Source.
Based on our recent video update (you can reference the file named "Official Canadian Appliance Source Return Policy 60-Day Returns & ZERO Restocking Fees"), we want to clear the air and lay out our Return Policy as simply and directly as possible so you can shop with complete peace of mind.
The Core Return Terms for Unused Items
- 60-Day Full Refund Window: You have a full 60 days from purchase to initiate a return or exchange.
- $0 Restocking Fees: We do not charge any restocking fees on eligible returns. - Original Packaging Requirement: To qualify for this standard return, the product must be returned in its original packaging.How to Process a Return
- Keep Your Packaging (For Standard Returns): If you simply changed your mind, ensure the appliance remains in its original box/packaging.
- Initiate the Return: Reach out to our rCanadian Appliance Source Returns Portal - https://www.canadianappliance.ca/returns or customer Service within the 60-day window (or immediately if your item arrived damaged/defective, Do not plug in or use it) and we shall process your return accordingly.What If Your Product is Damaged or Defective?
We want to make sure that you are fully aware that if your product arrives damaged or is not working, the standard policy rules above do not apply to you.
If you receive a defective or damaged appliance, you are completely exempt from the standard return restrictions; you have 48 hours from the day of delivery to report any damage or any issue with your appliance on our dedicated online support for returns at https://www.canadianappliance.ca/returns
Contact info
850 Main St E, Unit 9A, L9T0J4, Milton, ON, Canada
- 9052251575
4.7
Excellent
166 reviews
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Great experience
June 25, 2026
Reply from Canadian Appliance Source - Milton
Hello Ardi
We are absolutely delighted to hear that you had such a wonderful experience with our team.
We look forward to working with you again in the future!
Cheers,
CAS
Great service and fast delivery with no…
Great service and fast delivery with no issues. Shout out to Angela Galbraith at the Milton, ON branch. She was as always amazing.
June 24, 2026
Reply from Canadian Appliance Source - Milton
Hello Imad
We are incredibly grateful for your continued support and will be sure to pass your wonderful shout-out along to Angela at our Milton branch.
We look forward to seeing you at the store for your future upgrades!
Cheers,
CAS
Reply from Canadian Appliance Source - Milton
Hello Jennifer
We are proud that our team provided such an honest and reliable experience for you.
We look forward to working with you again down the road!
Salutations,
CAS
Exceptional customer service and available product
Found the exact microwave to fit it in my kitchen. Exceptional customer service!
June 25, 2026
Reply from Canadian Appliance Source - Milton
Hi Jeff,
Thank you for your kind review and for choosing CAS! We're glad you were able to find the perfect microwave for your kitchen and that our team provided exceptional customer service. We truly appreciate your business and look forward to serving you again. Please keep CAS in mind for your future appliance needs and feel free to recommend us to your family and friends!
CAS
Really great professional service with…
Really great professional service with detailed explanations from Isaiah regarding the sale of the appliances that I required.
June 11, 2026
Reply from Canadian Appliance Source - Milton
Hi Michael,
Thank you for your kind feedback! We're delighted to hear our team provided professional service and detailed explanations. We appreciate your business.
CAS
Everything went great!
Everything went great!
Isaiah Mackay helped me choose the right appliances and my wife and I couldn’t be happier.
Thanks Isaiah!
June 20, 2026
Reply from Canadian Appliance Source - Milton
Hi Jason,
Thank you for your wonderful feedback! We're delighted to hear that Isaiah Mackay helped you find the right appliances and that you and your wife are so happy with your purchase. We truly appreciate your business and thank you for choosing CAS. We look forward to serving you again in the future, and we'd be grateful if you shared your experience with family and friends!
CAS
Reply from Canadian Appliance Source - Milton
Hi Mike,
Thank you for your feedback! We're glad you were happy with the service you received. We truly appreciate your business and look forward to serving you again in the future. Please keep CAS in mind for your next appliance needs, and feel free to recommend us to your family and friends!
CAS
Good service.
June 7, 2026
Reply from Canadian Appliance Source - Milton
Hi Hayat,
We're glad you had a great experience. We appreciate your kind words.
CAS
Our account executive Randeen Saunders…
Our account executive Randeen Saunders was very helpful with what model would suit us and we are very happy
June 6, 2026
Reply from Canadian Appliance Source - Milton
Hi Kelly,
Thank you for your kind review and for choosing CAS! We're delighted to hear that Randeen was able to help you find the right model and that you're happy with your purchase. We truly appreciate your business and look forward to serving you again in the future. Please keep CAS in mind for your appliance needs, and feel free to recommend us to family and friends!
CAS
From the sales center all the way to…
From the sales center all the way to delivery, customer service and installation, no problem..
May 30, 2026
Reply from Canadian Appliance Source - Milton
Hello Chioma,
We try our best to make sure every single step of the process is completely seamless, and we are delighted that everything went well from start to finish.
We look forward to working with you again down the line.
Best regards,
CAS
5 Star company !!!
Customer service was excellent! Knowledgeable and an ability to work with me and my needs>. Delivery was exceptional as well! Delivery was on time and done quickly. Lovely people to work with
May 23, 2026
Reply from Canadian Appliance Source - Milton
Hi Rose,
Thank you for choosing CAS! We’re so glad to hear you had an excellent experience with our customer service team and that the delivery was on time, efficient, and smooth. We truly appreciate your business and look forward to serving you again in the future — and please feel free to recommend CAS to your family and friends!
CAS
I ordered online and Ray was very…
I ordered online and Ray was very helpful. The delivery team was speedy and set up my washer with ease. The whole process was very professional. I will definitely purchase from this store again.
May 12, 2026
Reply from Canadian Appliance Source - Milton
Hi Marijke,
Thank you for your kind review! We’re glad to hear Ray was helpful with your order and that our delivery team provided a fast and professional setup for your washer. We truly appreciate your business with CAS and look forward to serving you again. Please feel free to recommend us to your family and friends!
CAS
Randeen and CAS provided great service
Randeen, our representative, was very helpful and always wanting to help. We ran into some product availability issues and he was there to make sure everything worked out, and in the end our appliances arrived as promised. This is our second time working with CAS and Randeen (we replaced our laundry room appliances a few months ago) and if we need other appliances some day, I’ll certainly come back.
May 16, 2026
Reply from Canadian Appliance Source - Milton
Hi Stephen,
Thank you for your continued trust in CAS and for sharing your experience. We’re glad Randeen was able to support you through the availability challenges and ensure everything was delivered as promised. We truly appreciate your business and look forward to serving you again—please feel free to recommend CAS to your family and friends.
CAS
Good help from sales
April 27, 2026
Reply from Canadian Appliance Source - Milton
Hi Ralph,
We're glad our sales team provided helpful assistance. Thank you for your positive feedback!
CAS
Reply from Canadian Appliance Source - Milton
Hi Lucy,
We're so happy to hear the appliance is exactly what you wanted and that the delivery process went smoothly! We appreciate your positive feedback!
CAS
Salesperson was professional and…
Salesperson was professional and helpful. We wanted a stove model that slid on top of the granite countertop. That is what we thought we were getting but that was not what was delivered. The delivered model however did agree with what was stated on the order request. We did not send it back.
April 23, 2026
They handled my appliance orders with…
They handled my appliance orders with care and attention. Go through every appliance and pick up the best fit for me. They placed my order, and the next day it was delivered to my door. Highly recommend the Milton Store. I went to the Oakville CAS store, the staff were not interested in greeting customers, but the Milton staff are warm and welcoming especially Isaac.
April 18, 2026
Reply from Canadian Appliance Source - Milton
Hello Bushra
We are so pleased that our team could provide the dedicated attention needed to find your perfect fit and ensure such a prompt delivery. It was a pleasure serving you.
We look forward to working with you again.
Best regards,
CAS
Quick delivery excellent installers
April 19, 2026
Reply from Canadian Appliance Source - Milton
Hi Chris,
We're so glad you received quick delivery and excellent installation! We appreciate you letting us know about your experience.
CAS
Great service from a knowledgeable…
Great service from a knowledgeable representative. Clean bright showroom
April 9, 2026
Reply from Canadian Appliance Source - Milton
Hi Judy,
We're happy you received great service from a knowledgeable representative and enjoyed our showroom. Thank you for your positive feedback!
CAS
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