Pricing was excellent. Randeen made the buying decision easy. No pressure. The order was delivered on time and professionally. They even removed the old appliances at no extra cost.
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Store was conveniently located. Sales Rep Randeen Saunders was knowledgeable; offered sound guidance when selecting the appliance. Delivery lead time was good. Delivery service was excellent. Don... See more
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I needed a new washing machine ASAP. I was already grumpy heading out with the wife to make another appliance purchase and be hassled by a salesman. I hate these necessary purchases however , I bought... See more
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Randeen, our representative, was very helpful and always wanting to help. We ran into some product availability issues and he was there to make sure everything worked out, and in the end our appliance... See more
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Company details
- #3 of 6 best companies in Appliance Store
About Canadian Appliance Source - Milton
Written by the company
Canadian Appliance Source, founded in 2008, has developed into a forerunner of modern appliance retail. Our model is unique in that our focus has always been on providing our customers with the personalized, thoughtful help and advice of an appliance specialist. Whether online or in-store, CAS customers receive knowledgeable advice, expert service, and quality appliances at exceptional prices. Our goal is to leave each customer with the certainty they made the right choice buying from us.
Now with more than 40 locations, our mission has grown to be the largest national appliance retailer in Canada. However, we will be a coast-to-coast retailer with a difference: we will still offer each customer that same personalized advice and unique in-store experience. We will do this by maintaining the exemplary level of training each sales associate receives; we will do this by ensuring every member of the CAS team shares our values of respect, responsibility, and commitment to customer satisfaction. We will do this by empowering everyone in our company to provide our customers with the expertise they deserve. CAS has always stood apart from the competition, and as we grow, we will continue to do so. We now have the resources, the ability, and most importantly, the drive to be the best appliance retailer in Canada.
Although we have grown in size, we have never lost our focus on creating our unique, customer-centric, in-store experience. Each CAS store has a boutique feel, features streamlined, modern displays, and customers are serviced by personable, knowledgeable staff. We pay attention to the details to make the shopping experience as pleasant as possible.
We know that buying major household appliances can feel like a big commitment, and there’s often a lot of confusion or outdated information online regarding return terms and hidden fees with Canadian Appliance Source.
Based on our recent video update (you can reference the file named "Official Canadian Appliance Source Return Policy 60-Day Returns & ZERO Restocking Fees"), we want to clear the air and lay out our Return Policy as simply and directly as possible so you can shop with complete peace of mind.
The Core Return Terms for Unused Items
- 60-Day Full Refund Window: You have a full 60 days from purchase to initiate a return or exchange.
- $0 Restocking Fees: We do not charge any restocking fees on eligible returns. - Original Packaging Requirement: To qualify for this standard return, the product must be returned in its original packaging.How to Process a Return
- Keep Your Packaging (For Standard Returns): If you simply changed your mind, ensure the appliance remains in its original box/packaging.
- Initiate the Return: Reach out to our rCanadian Appliance Source Returns Portal - https://www.canadianappliance.ca/returns or customer Service within the 60-day window (or immediately if your item arrived damaged/defective, Do not plug in or use it) and we shall process your return accordingly.What If Your Product is Damaged or Defective?
We want to make sure that you are fully aware that if your product arrives damaged or is not working, the standard policy rules above do not apply to you.
If you receive a defective or damaged appliance, you are completely exempt from the standard return restrictions; you have 48 hours from the day of delivery to report any damage or any issue with your appliance on our dedicated online support for returns at https://www.canadianappliance.ca/returns
Contact info
850 Main St E, Unit 9A, L9T0J4, Milton, ON, Canada
- 9052251575
4.7
Excellent
166 reviews
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Happy Customer
I appreciated that the range was in stock with quick delivery.
Plus I received several emails after the purchase to keep me informed.
I will refer CAS whenever I can.
Thanks, Helen
August 8, 2023
Excellent service
Shridhar made the transaction easy and the delivery guys were top notch.
August 4, 2023
I like the real time tracking system so…
I like the real time tracking system so you know when they will arrive.
August 4, 2023
No issues with purchase and delivery
No issues with purchase and delivery.
We still need to run a load.
July 31, 2023
Purchasing was fast and easy
Purchasing was fast and easy. Unexpected bonus with optimum etc.
The delivery so smooth, the product perfect and the purchase process so easy and helpful.
I will definitely be back next time I need to replace or purchase an item. I was truly worried about matching the finish of my older appliances but perfect!
July 30, 2023
The ordering process was a little…
The ordering process was a little frustrating, it took a few times to go through. The delivery men were awesome 5 stars for them!
July 27, 2023
Very Happy!
I needed something quick and they pulled it off for me.
Fast, fair price and good delivery personal.
July 18, 2023
Dealing with Pros
Very professional, not pushy sales agents. Delivery was smooth and swift. Delivery guys were Pros and know their job well.
July 22, 2023
I was vert Happy with the Product
I was vert Happy with the Product, service and the Delivery!
July 22, 2023
Recent fridge purchase
The gentleman moving the appliances in and out, treated my residence like their own. They were professional and courteous.
The sales person was also fantastic to deal with and they provided me with options within my budget.
Overall a great customer experience!!
July 22, 2023
I spoke directly with a very well qualified sales person
After having done my investigations of the type of freezer I wanted, I spoke directly with a salesman named Kiran that knew their inventory and together we could zero in on the make and model that could be delivered by the next day and had the features I needed. Within minutes I had purchased the freezer I wanted and arrange for it to be delivered the next day. Kiran didn't try to push me get something other than what I wanted. Who could ask for better service than that.
July 17, 2023
Have just purchased 3 appliances
Have just purchased 3 appliances. The salesmen were super helpful.
July 11, 2023
Seriously.. Buy from CAS.
Great price, great delivery, great location.
$400 PC Optimum Points is a great redemption savings on the dishwasher.
July 10, 2023
Amazing service by Anthony and Canadian Appliance Source.
I was looking for a new fridge and Anthony Vercillo was the consultant who assisted me. Anthony was professional, very knowledgeable and friendly. He listened to what my preferences were, knew exactly what I was looking for and within minutes had three amazing options for me. I had shopped around and read reviews but Anthony recommended the perfect fridge for me. I was so very impressed with the level of service that I was provided. I will definitely recommend Canadian Appliance Source to my friends and will absolutely be using Anthony again. Thank you so very much for being so thorough, quick and amazing :)
July 10, 2023
Got a good price and a great CSR
Got a good price and a great CSR
was disappointed I couldn’t use my Optimum points online
July 2, 2023
very good service
very good service, this is the second purches from them and they take time to help .
July 8, 2023
The best appliance buying experience I…
The best appliance buying experience I could go through. No one was able to beat the price or match it. Sales personnel were very helpful and knowledgeable. Delivery was on time and very carefully delivered. I was getting text messages for the delivery updates.
June 24, 2023
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Delivery delayed due to damage
I was very happy with the salesman as he was very knowledgeable and efficient. The delivery of the washer and dryer arrived this morning but the dryer had to be brought back since there was a massive dent on the front. I messaged your office and spoke to a representative that said we might be able to deliver it on Saturday but there’s no guarantees. She said you had the dryer in stock but the delivery can only be done on Tuesday or Saturday. We purchased the appliance with your company because they were ready for delivery in a few days but now I have to wait another week because the item was damaged? You took my old appliances away so now I have no way to wash my clothes and I’m going on vacation this Saturday
June 30, 2023
Reply from Canadian Appliance Source - Milton
Hello Nicole,
Thank you for taking the time to share your feedback.
We regret to hear that your experience has been less than adequate.
Please understand that we can only deliver in your region on Tuesdays and Saturdays.
As per our records, I can see that your delivery is booked for Saturday July 8th this week.
Thank you kindly,
ST
CAS
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