Pricing was excellent. Randeen made the buying decision easy. No pressure. The order was delivered on time and professionally. They even removed the old appliances at no extra cost.
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Store was conveniently located. Sales Rep Randeen Saunders was knowledgeable; offered sound guidance when selecting the appliance. Delivery lead time was good. Delivery service was excellent. Don... See more
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I needed a new washing machine ASAP. I was already grumpy heading out with the wife to make another appliance purchase and be hassled by a salesman. I hate these necessary purchases however , I bought... See more
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Randeen, our representative, was very helpful and always wanting to help. We ran into some product availability issues and he was there to make sure everything worked out, and in the end our appliance... See more
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Company details
- #3 of 6 best companies in Appliance Store
About Canadian Appliance Source - Milton
Written by the company
Canadian Appliance Source, founded in 2008, has developed into a forerunner of modern appliance retail. Our model is unique in that our focus has always been on providing our customers with the personalized, thoughtful help and advice of an appliance specialist. Whether online or in-store, CAS customers receive knowledgeable advice, expert service, and quality appliances at exceptional prices. Our goal is to leave each customer with the certainty they made the right choice buying from us.
Now with more than 40 locations, our mission has grown to be the largest national appliance retailer in Canada. However, we will be a coast-to-coast retailer with a difference: we will still offer each customer that same personalized advice and unique in-store experience. We will do this by maintaining the exemplary level of training each sales associate receives; we will do this by ensuring every member of the CAS team shares our values of respect, responsibility, and commitment to customer satisfaction. We will do this by empowering everyone in our company to provide our customers with the expertise they deserve. CAS has always stood apart from the competition, and as we grow, we will continue to do so. We now have the resources, the ability, and most importantly, the drive to be the best appliance retailer in Canada.
Although we have grown in size, we have never lost our focus on creating our unique, customer-centric, in-store experience. Each CAS store has a boutique feel, features streamlined, modern displays, and customers are serviced by personable, knowledgeable staff. We pay attention to the details to make the shopping experience as pleasant as possible.
We know that buying major household appliances can feel like a big commitment, and there’s often a lot of confusion or outdated information online regarding return terms and hidden fees with Canadian Appliance Source.
Based on our recent video update (you can reference the file named "Official Canadian Appliance Source Return Policy 60-Day Returns & ZERO Restocking Fees"), we want to clear the air and lay out our Return Policy as simply and directly as possible so you can shop with complete peace of mind.
The Core Return Terms for Unused Items
- 60-Day Full Refund Window: You have a full 60 days from purchase to initiate a return or exchange.
- $0 Restocking Fees: We do not charge any restocking fees on eligible returns. - Original Packaging Requirement: To qualify for this standard return, the product must be returned in its original packaging.How to Process a Return
- Keep Your Packaging (For Standard Returns): If you simply changed your mind, ensure the appliance remains in its original box/packaging.
- Initiate the Return: Reach out to our rCanadian Appliance Source Returns Portal - https://www.canadianappliance.ca/returns or customer Service within the 60-day window (or immediately if your item arrived damaged/defective, Do not plug in or use it) and we shall process your return accordingly.What If Your Product is Damaged or Defective?
We want to make sure that you are fully aware that if your product arrives damaged or is not working, the standard policy rules above do not apply to you.
If you receive a defective or damaged appliance, you are completely exempt from the standard return restrictions; you have 48 hours from the day of delivery to report any damage or any issue with your appliance on our dedicated online support for returns at https://www.canadianappliance.ca/returns
Contact info
850 Main St E, Unit 9A, L9T0J4, Milton, ON, Canada
- 9052251575
4.7
Excellent
166 reviews
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Delivery delayed due to damage
I was very happy with the salesman as he was very knowledgeable and efficient. The delivery of the washer and dryer arrived this morning but the dryer had to be brought back since there was a massive dent on the front. I messaged your office and spoke to a representative that said we might be able to deliver it on Saturday but there’s no guarantees. She said you had the dryer in stock but the delivery can only be done on Tuesday or Saturday. We purchased the appliance with your company because they were ready for delivery in a few days but now I have to wait another week because the item was damaged? You took my old appliances away so now I have no way to wash my clothes and I’m going on vacation this Saturday
June 30, 2023
Reply from Canadian Appliance Source - Milton
Hello Nicole,
Thank you for taking the time to share your feedback.
We regret to hear that your experience has been less than adequate.
Please understand that we can only deliver in your region on Tuesdays and Saturdays.
As per our records, I can see that your delivery is booked for Saturday July 8th this week.
Thank you kindly,
ST
CAS
Delivery was on time and Delivery…
Delivery was on time and Delivery people were very professional and gentle..
June 21, 2023
I wish buying appliances were so easy all the time
I knew the appliance I wanted walk in the store, And was home in 15 minutes couldn't be any easier. The delivery guys were amazing. I actually was going to call to say how great they were, If I haven't heard from You.
June 27, 2023
Very good experience
June 19, 2023
Fast and speedy delivery
Fast and speedy delivery. Very professional. The sales person was helpful. Direct chat with sales without going into the showroom saves time and money.
June 25, 2023
It's your problem now. Deal with it yourself.
Their coordination with their third party for delivery and installation is your classic case of left hand not talking to right hand. I'd get a booking for installation but the dishwasher is not even being ready for pickup. They don't even call to tell me any change of plans. This happened multiple times including the technician arriving at the warehouse for pickup, only to find out the warehouse is not opened on Mondays. Now that it's installed, the dishwasher is a lemon. It's not draining. They told me to call CAS to schedule a technician. I contact CAS' urgent email, no response. Call them and I'm on hold for a while. Reached them only for them to tell me to contact a Frigidaire technician myself. So in conclusion, this took too long to install and now they're leaving it as my problem.
*Update*
I was sent in circles and went back to CAS for help. CAS pointed me to their installers. Their installers sent me back to CAS. No one would take any accountability or try to help. I had a separate technician take a look. The problem was an installation problem, and it was nothing complicated. The installers did not take out the plug before installing the dishwasher. Instead, their troubleshooting resulted in water leaking to my basement. Such incompetence.
June 16, 2023
Reply from Canadian Appliance Source - Milton
Dear Cate,
Thank you for taking the time to share your feedback
Our sincere apologies for your experience.
Please note, CAS receives all of the products we sell directly from the manufacturer, in their original packaging. CAS does not sell refurbished appliances. As such, we have no way of knowing if an appliance is defective. This is why our manufacturers will stand in and address as they hold the warranty.
We do recommend customer to contact manufacture directly to expedite the service dispatch process.
Our apologies again for the inconvenience.
Thank You,
W.L
CAS
Quick & Excellent Service from DeaCanadian Appliance Source store locater at Real Canadian Superstore in Milton Ontario. Service Agent gave us prompt and Reliable Service. Delivery was on time
Sales agent gave us the available discounts and points thro' President's Choice. Delivery men were organized, quick and excellent in their job moving out our old Fridge & Stove and moving in the new Fridge and Stove
June 23, 2023
Sales guy and mlst importantly delivery…
Sales guy and most importantly delivery guys were super awesome. 10 star service
June 23, 2023
We were able to get next day delivery
We were able to get next day delivery. The men delivering the unit were friendly, professional and had smiles on their faces. I also loved the ability to track the delivery.
June 23, 2023
Sales person was very helpful and asked…
Sales person was very helpful and asked appropriate questions to make sure I ordered what I wanted. Delivery was good, on time and everything turned around very quickly and efficiently.
June 16, 2023
Great prices and excellent customer service
The customer service rep found me appliances at the best price available compared to other retailers and ensured they would be delivered within my project timelines.
June 14, 2023
Best experience
It was a seamless transaction and excellent service experience from beginning to end, from purchasing to deliver and installation. We have decided we only want buy appliances from Canadian Appliances.
June 22, 2023
Amazing service
It all started with a great sales person who arranged delivery at the speed of light and did I mention the great pricing. Very pleased with the entire experience
June 11, 2023
Previous Customer
Purchased appliances on two previous occasions. Always received helpful advice, items delivered on time, follow up was immediate for questions or concerns.
June 9, 2023
0 out of 10 do not use this company
Delivery was an absolute nightmare. They left the washer and dryer in my garage three floors down after paying for white glove delivery to put it in the proper location. Lazy delivery personnel said it would not fit but I managed to get it there with my broken hand and my 67 year old father in law. I would not recommend this company to anyone in the future. Complete scam when it comes to delivery. It was a nightmare. 0 out of 10.
June 9, 2023
Reply from Canadian Appliance Source - Milton
Dear Customer,
Thank you for your feedback.
We regret to learn that your delivery experience has been less than adequate.
As per our records, the delivery team left the appliance in place as they required more personnel to take the unit to the desired location.
Please note, it's part of our delivery company's White Glove service to keep your appliance safe and damage-free when delivering inside your home.
This includes keeping your property free from possible damage also.
It's our team's responsibility to make certain judgements if they think an appliance will (not fit/unsafe to delivery etc)
In a very small percentage of cases, there can sometimes be a disconnect between our sales team and our delivery company.
As such, some information may not be relayed correctly.
Unfortunately, in this case, our delivery company was not informed that you resided in a townhouse and that your laundry center would need to go to the third floor.
We apologize for any inconvenience.
Thank you kindly,
VG
CAS
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