I had an exceptional experience with both sales and service! Isiah was wonderful—he made sure to understand my needs and held my products until I was ready for delivery. The delivery and installation... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Our fully stocked freezer was dying and CAS was quick to make us a good deal and have the new freezer out in a day (if you don't count Sunday ;) ) The guys who delivered it did a great job of protec... See more
Company replied
Isaiah Evans in customer service sold and supplied me with the freezer I wanted and kept me updated on the delivery. The 2 delivery people were very good about putting my freezer in place, they were... See more
Company replied
CAS The Go-To-Store for all appliances Pleasant staff & very Knowledgeable. Stock available , free delivery & pleasant staff. I was able to track the delivery . Great performance by all persons fro... See more
Company replied
Company details
- #3 of 6 best companies in Appliance Store
About Canadian Appliance Source - Newmarket
Written by the company
Canadian Appliance Source, founded in 2008, has developed into a forerunner of modern appliance retail. Our model is unique in that our focus has always been on providing our customers with the personalized, thoughtful help and advice of an appliance specialist. Whether online or in-store, CAS customers receive knowledgeable advice, expert service, and quality appliances at exceptional prices. Our goal is to leave each customer with the certainty they made the right choice buying from us.
Now with more than 40 locations, our mission has grown to be the largest national appliance retailer in Canada. However, we will be a coast-to-coast retailer with a difference: we will still offer each customer that same personalized advice and unique in-store experience. We will do this by maintaining the exemplary level of training each sales associate receives; we will do this by ensuring every member of the CAS team shares our values of respect, responsibility, and commitment to customer satisfaction. We will do this by empowering everyone in our company to provide our customers with the expertise they deserve. CAS has always stood apart from the competition, and as we grow, we will continue to do so. We now have the resources, the ability, and most importantly, the drive to be the best appliance retailer in Canada.
Although we have grown in size, we have never lost our focus on creating our unique, customer-centric, in-store experience. Each CAS store has a boutique feel, features streamlined, modern displays, and customers are serviced by personable, knowledgeable staff. We pay attention to the details to make the shopping experience as pleasant as possible.
We know that buying major household appliances can feel like a big commitment, and there’s often a lot of confusion or outdated information online regarding return terms and hidden fees with Canadian Appliance Source.
Based on our recent video update (you can reference the file named "Official Canadian Appliance Source Return Policy 60-Day Returns & ZERO Restocking Fees"), we want to clear the air and lay out our Return Policy as simply and directly as possible so you can shop with complete peace of mind.
The Core Return Terms for Unused Items
- 60-Day Full Refund Window: You have a full 60 days from purchase to initiate a return or exchange.
- $0 Restocking Fees: We do not charge any restocking fees on eligible returns. - Original Packaging Requirement: To qualify for this standard return, the product must be returned in its original packaging.How to Process a Return
- Keep Your Packaging (For Standard Returns): If you simply changed your mind, ensure the appliance remains in its original box/packaging.
- Initiate the Return: Reach out to our rCanadian Appliance Source Returns Portal - https://www.canadianappliance.ca/returns or customer Service within the 60-day window (or immediately if your item arrived damaged/defective, Do not plug in or use it) and we shall process your return accordingly.What If Your Product is Damaged or Defective?
We want to make sure that you are fully aware that if your product arrives damaged or is not working, the standard policy rules above do not apply to you.
If you receive a defective or damaged appliance, you are completely exempt from the standard return restrictions; you have 48 hours from the day of delivery to report any damage or any issue with your appliance on our dedicated online support for returns at https://www.canadianappliance.ca/returns
Contact info
1111 Davis Dr, Unit 31, L3Y8X2, Newmarket, ON, Canada
- 2898033011
4.7
Excellent
153 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Quick Delivery Date
Good sales advice.
Competitive price match.
Quick delivery date.
Delivery tracking in real time
April 16, 2026
Reply from Canadian Appliance Source - Newmarket
Hi David,
We're happy to hear that you received helpful sales advice, a competitive price match, and quick delivery with real-time tracking. We appreciate your feedback!
CAS
Reply from Canadian Appliance Source - Newmarket
Hi Wayne,
We're happy to hear that you had a good experience with our selection, prices, and service. Thank you for your positive feedback!
CAS
WHY WE USE CAS
Salesperson Mohamed was very helpful, informative and efficient installation was done efficiently as was the delivery service the store uses.
April 28, 2026
Reply from Canadian Appliance Source - Newmarket
Hi Bob,
Thank you for your kind review—we truly appreciate your business with CAS. We’re glad to hear that Mohamed was helpful, informative, and efficient throughout your purchase process.
It’s also great to know the delivery and installation services were completed smoothly and efficiently. We’ll be sure to pass your feedback along to Mohamed and the team.
Thank you again for choosing CAS—we look forward to serving you again in the future, and we’d be grateful if you shared your experience with your family and friends!
CAS
Arwyn
Arwyn, on their customer service team was very professional and personable. He fulfilled all his commitments.
May 1, 2026
Unprompted review
Reply from Canadian Appliance Source - Newmarket
Hi Darrell,
Thank you for your kind feedback—we truly appreciate your business with CAS. We’re glad to hear that Arwyn provided professional and personable service and followed through on all his commitments.
We’ll be sure to pass along your comments to him. Thank you again for choosing CAS—we look forward to serving you again in the future, and we’d be grateful if you shared your experience with your family and friends!
CAS
Easy to order over the phone snd…
Easy to order over the phone snd delivered within 1.5 days
April 19, 2026
Reply from Canadian Appliance Source - Newmarket
Hi,
We are happy to hear that ordering was easy and delivery was prompt. Thank you for your positive feedback.
CAS
low pressure
low pressure, efficient process-quick and very good delivery service...worked well for me
April 14, 2026
Reply from Canadian Appliance Source - Newmarket
Hello Joy
It is wonderful to hear that our team did their best to assist you and that the delivery of your new fridge went so well.
We look forward to seeing you at the store again.
Many thanks,
CAS
Quick and efficient service from my…
Quick and efficient service from my sales rep Adrian. I had my appliances picked out, ordered and delivered all within 48 hours. Delivery service was just as efficient and were very pleasant to deal with.
Definitely recommend the New Market location.
April 24, 2026
Reply from Canadian Appliance Source - Newmarket
Hello Jen
We are thrilled that we could get your new appliances to your home so quickly and that the process was handled with such care.
We look forward to working with you again.
Happy cooking,
CAS
Reply from Canadian Appliance Source - Newmarket
Hello Aileen
We are delighted that you found our pricing so competitive and were happy with the service provided.
We look forward to assisting you again.
Kind regards,
CAS
Anthony was very knowledgeable and…
Anthony was very knowledgeable and helpful on picking out our appliances
April 15, 2026
Reply from Canadian Appliance Source - Newmarket
Hello Doug
Providing expert knowledge to help find the right appliances for your home is what we strive for, and we are glad we could help.
We look forward to seeing you at the store again.
Best regards,
CAS
Excellent customer service and very…
Excellent customer service and very respectful and explain and answered every question we had about the machines
March 24, 2026
Reply from Canadian Appliance Source - Newmarket
Hi Amad,
We're happy to hear that you received excellent customer service. It's great that our team was respectful and thoroughly answered your questions about the machines.
CAS
Had the fridge I was interested in on…
Had the fridge I was interested in on display and was delivered in 2 days. Best service ever. All other places didn’t have on display and delivery was upto 2 weeks to deliver. Adrian Frei was very helpful and understanding. Have told many people to use this company.
April 9, 2026
Reply from Canadian Appliance Source - Newmarket
Hi Janet,
Thank you very much for your fantastic review! We’re so glad to hear that you found the fridge you were looking for on display and that the delivery was completed so quickly.
We’re especially pleased that Adrian Frei was able to provide helpful and understanding service—he’ll be very happy to hear your feedback.
We truly appreciate your business and your recommendation to others. It means a lot that you’ve been sharing your positive experience. We look forward to serving you again in the future, and thank you for choosing CAS!
CAS
Great all around experience
Our sales representative Anthony was awesome. First he helped us purchase the right appliances to meet our needs and wish list. Afterwards he checked in with us regularly to determine when our appliances needed to be delivered to best coordinate with our remodelling project. Then on the day of delivery the two men delivering were really great too. Great experience all around!
April 16, 2026
Reply from Canadian Appliance Source - Newmarket
Hi Diane,
Thank you for taking the time to share your experience and for choosing CAS—we truly appreciate your business! We're so glad to hear Anthony provided attentive and thoughtful support throughout your purchase, especially in coordinating delivery with your renovation timeline.
It’s also great to know our delivery team made a positive impression and helped make the entire process smooth from start to finish. We’ll be sure to pass along your kind words to Anthony and the team.
We look forward to serving you again in the future. If friends or family are in need of appliances, we’d be grateful if you shared your experience with CAS.
Thanks again for your support!
CAS
Reply from Canadian Appliance Source - Newmarket
Hi CK,
Thank you for your feedback and for choosing CAS—we truly appreciate your business! We're glad to know you had a positive experience.
We look forward to serving you again in the future. If friends or family are in need of appliances, we’d be grateful if you shared your experience with CAS.
Thanks again for your support!
CAS
A good experience!
Our Sales person,Anthony Vercillo, was most helpful and knowledgeable, and helped us make a good choice. The delivery was on time and on date, and was a speedy and friendly experience.
April 7, 2026
Reply from Canadian Appliance Source - Newmarket
Hi Janette,
Thank you for sharing your experience and for choosing CAS—we truly appreciate your business! We're glad to hear Anthony Vercillo provided knowledgeable and helpful guidance in choosing the right appliance for your needs.
It’s also great to know your delivery was on time and that the team made the experience quick and friendly. We’ll be sure to pass along your kind words to Anthony and the delivery team.
We look forward to serving you again in the future. If friends or family are in need of appliances, we’d be grateful if you shared your experience with CAS.
Thanks again for your support!
CAS
Pleasant salesperson
Pleasant salesperson. Easy to buy. Free delivery and haul away. Decent price. Delivery quick. Delivery people polite and pleasant.
April 9, 2026
Reply from Canadian Appliance Source - Newmarket
Hello Linda
Thank you for choosing us for your home needs. We are happy to hear that the logistics and removal process went smoothly for you. We look forward to working with you again on your next project.
Cheers,
CAS
Very knowledgeable staff. Very enjoyable experience.
Staff (Muhammad) was very knowledgeable and professional. Free delivery, setup and removal of old appliances was a nice touch too.
All and all a great experience.
March 25, 2026
Reply from Canadian Appliance Source - Newmarket
Hi Ron,
Thank you for the wonderful review! We’re glad to hear Muhammad provided knowledgeable and professional service, and that the free delivery, setup, and removal made your experience even better.
We truly appreciate your business and your kind words. We look forward to helping you again in the future, and if friends or family are in the market for appliances, we’d be grateful if you kept CAS in mind.
Thanks again—we hope to serve you again soon!
CAS
Reply from Canadian Appliance Source - Newmarket
Hi Chuck,
We appreciate your positive feedback on our prices, service, and fast delivery. We're so glad you had a great experience with us!
CAS
Really happy with my purchase
Really happy with my purchase. Delivery of my fridge was quick and efficient. Price was competitive. Will definitely buy from CAS again.
April 3, 2026
Reply from Canadian Appliance Source - Newmarket
Hi Judy,
We're happy you're satisfied with your new fridge and our quick delivery service. It's great to know our prices are competitive. We appreciate your business!
CAS
1st time customer
Not only did they have low prices, but the free delivery and free removal of old fridge sold me.
Nice customer service. Well done.
March 31, 2026
Reply from Canadian Appliance Source - Newmarket
Hi Mark,
We're happy to hear that you were satisfied with our prices, free delivery, and removal service. We appreciate your kind words about our customer service.
CAS
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.