Great service overall! We were helped right away, and they were able to schedule our delivery within just two days. The delivery itself was seamless, and everything went smoothly from start to finish.... See more
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Right from the start when we purchased the fridge , Sales associate very friendly and knowledgeable of the item . Delivery was earlier than expected , therefore delivery persons left fridge in gar... See more
Company replied
Buying the appliances was easy but the after sales experience was lacking. My inbuilt fridge door wasn’t aligned and when I contacted CAS they weren’t really helpful. I had to insist they send someon... See more
The whole experience was exceptional… starting with Derek in sales who was informative as well as friendly and professional. … then our delivery guys Robert & Wiggy. They went above and beyond just d... See more
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Company details
- #3 of 6 best companies in Appliance Store
About Canadian Appliance Source - Oakville / Burlington
Written by the company
Canadian Appliance Source, founded in 2008, has developed into a forerunner of modern appliance retail. Our model is unique in that our focus has always been on providing our customers with the personalized, thoughtful help and advice of an appliance specialist. Whether online or in-store, CAS customers receive knowledgeable advice, expert service, and quality appliances at exceptional prices. Our goal is to leave each customer with the certainty they made the right choice buying from us.
Now with more than 40 locations, our mission has grown to be the largest national appliance retailer in Canada. However, we will be a coast-to-coast retailer with a difference: we will still offer each customer that same personalized advice and unique in-store experience. We will do this by maintaining the exemplary level of training each sales associate receives; we will do this by ensuring every member of the CAS team shares our values of respect, responsibility, and commitment to customer satisfaction. We will do this by empowering everyone in our company to provide our customers with the expertise they deserve. CAS has always stood apart from the competition, and as we grow, we will continue to do so. We now have the resources, the ability, and most importantly, the drive to be the best appliance retailer in Canada.
Although we have grown in size, we have never lost our focus on creating our unique, customer-centric, in-store experience. Each CAS store has a boutique feel, features streamlined, modern displays, and customers are serviced by personable, knowledgeable staff. We pay attention to the details to make the shopping experience as pleasant as possible.
We know that buying major household appliances can feel like a big commitment, and there’s often a lot of confusion or outdated information online regarding return terms and hidden fees with Canadian Appliance Source.
Based on our recent video update (you can reference the file named "Official Canadian Appliance Source Return Policy 60-Day Returns & ZERO Restocking Fees"), we want to clear the air and lay out our Return Policy as simply and directly as possible so you can shop with complete peace of mind.
The Core Return Terms for Unused Items
- 60-Day Full Refund Window: You have a full 60 days from purchase to initiate a return or exchange.
- $0 Restocking Fees: We do not charge any restocking fees on eligible returns. - Original Packaging Requirement: To qualify for this standard return, the product must be returned in its original packaging.How to Process a Return
- Keep Your Packaging (For Standard Returns): If you simply changed your mind, ensure the appliance remains in its original box/packaging.
- Initiate the Return: Reach out to our rCanadian Appliance Source Returns Portal - https://www.canadianappliance.ca/returns or customer Service within the 60-day window (or immediately if your item arrived damaged/defective, Do not plug in or use it) and we shall process your return accordingly.What If Your Product is Damaged or Defective?
We want to make sure that you are fully aware that if your product arrives damaged or is not working, the standard policy rules above do not apply to you.
If you receive a defective or damaged appliance, you are completely exempt from the standard return restrictions; you have 48 hours from the day of delivery to report any damage or any issue with your appliance on our dedicated online support for returns at https://www.canadianappliance.ca/returns
Contact info
3527 Wyecroft Rd., K3E, L6L0B6, Oakville, ON, Canada
- 2898631349
4.7
Excellent
3K reviews
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Good price and follow up.
We were happy with the selection, price, service and follow up.
August 20, 2026
Reply from Canadian Appliance Source - Oakville / Burlington
Hi Mike,
We're so pleased to hear that you were happy with our selection, pricing, service, and follow-up. Thank you for your wonderful feedback!
CAS
Everything went well
Everything went well, our initial contact with the sales person and the delivery/installer guys were very professional and helpful.
August 16, 2026
Reply from Canadian Appliance Source - Oakville / Burlington
Hi Joseph,
Thank you for your wonderful review! We're so pleased to hear that your initial contact with our salesperson and the delivery/installer team was very professional and helpful. We truly appreciate your business.
CAS
We bought this fridge from CAS and had…
We bought this fridge from CAS and had it delivered, the fridge has an exposed coil and overheating (Freezer does not work) It took a week to get elite appliance out to look at it, they have told us they will try to repair it however if the repair does not work then they will replace it. When asked how long this would take, they said 7-10 business days for the part to come in and then they will schedule a technician to come out to make the repair. If the repair does not work then they will give us a new fridge.
I understand these things happen, however we have been given the run around and this is going on 3 weeks now and just had the part ordered.
I would never recommend this fridge or company. 0 stars.
August 7, 2026
Reply from Canadian Appliance Source - Oakville / Burlington
Dear Patti Galbraith,
Thank you for sharing your feedback with us.
We regret to hear about the issues you are experiencing with your refrigerator.
Please understand that Canadian Appliance Source does not manufacture the products we sell; all functional issues are the responsibility of the manufacturer under their warranty.
The first step in the repair process is for a technician to diagnose the issue, after which they will determine which parts need to be ordered.
CAS does not have any influence over this process. However, if you need us to escalate the matter on your behalf, please contact us directly.
Sincerely,
CAS
Great experience
Good selection, helpful and professional staff. Competitive pricing. Very good delivery service.
August 13, 2026
Reply from Canadian Appliance Source - Oakville / Burlington
Hi Pete,
Thank you for your kind review! We're delighted to hear that you found our selection good, our staff helpful and professional, and our pricing competitive. We're also glad you were pleased with our delivery service. We truly appreciate your business and look forward to serving you again.
CAS
The delivery date got pushed…
The delivery date got pushed unfortunately, product shipped from Ohio. The freezer is great. Our sales person, Derek Cameron, was terrific. Delivery guys were on time and efficient.
August 4, 2026
Service was great
August 4, 2026
Reply from Canadian Appliance Source - Oakville / Burlington
Hi Gail,
Thank you for choosing CAS! We truly appreciate your business and are delighted to hear you had a great experience. We look forward to serving you again—please keep us in mind and recommend CAS to your family and friends!
CAS
We have always had great customer…
We have always had great customer service, and the delivery company that you use, the employees are so respectful , and go over and beyond!
August 9, 2026
Reply from Canadian Appliance Source - Oakville / Burlington
Hi Yonette,
Thank you for your wonderful review! We're so pleased to hear that you've consistently received great customer service and that our delivery team is respectful and goes above and beyond. We truly appreciate your business.
CAS
Ordered dryer online from this company
Ordered dryer online from this company. Never again! Poor and deceptive service. I am in a wheelchair and mobility is restricted requiring a stairlift in my back split home. My laundry room is the basement without stairlift access. I purchased a Maytag dryer including installation and appliance removal from CAS. After taking the dryer to the basement the delivery personnel stated they were unable to install the dryer and that I would need a third party to complete the install. The delivery personnel took the old dryer. I was going to overlook the failure to install but until I found the packaging trash sitting in the middle of my drivewayI telephoned CAS to object and request pickup of the packaging trash. I was told the order said the packaging was to be left behind but they would see if their personnel would pick up the packaging trash. Why would I request to keep trash?
I was prepared to overlook CAS' failure to install but not after finding the packaging trash in the driveway. Despite my complaint to their customer service the packaging trash was not picked and I incurred additional installation charges. My fault for not refusing the delivery and completing the dryer purchase from an honest and legitimate vendor. Buyer beware! Accordingly, I cannot recommend CAS.
August 12, 2026
Unprompted review
Reply from Canadian Appliance Source - Oakville / Burlington
Dear Robert,
Thank you for sharing your feedback with us.
We are sorry for the difficulties you experienced during the delivery and installation of your new Maytag dryer. We always want your experience to be as smooth as possible!
We understand your frustration regarding the packaging and the vent setup.
Just to help clarify what happened, it looks like the packaging removal service wasn't selected at checkout, which is why the team left the boxes with you.
Additionally, on the delivery day, our team noticed that the vent goes through the ceiling, which is a specialized service we do not to offer.
Please let me know if there is anything else we can do to help.
Sincerely,
CAS
All went well until the installation…
All went well until the installation part. My first appointment..5 to 8pm..not met. My second one..2 to 5pm was not met until 6:30pm.
The installation and haul away went well..just didn't happen timely.
August 7, 2026
Reply from Canadian Appliance Source - Oakville / Burlington
Hi Jen,
Thank you for your kind words! We truly appreciate your business and are glad you had a great experience with CAS. We look forward to serving you again, and please feel free to recommend us to your family and friends!
CAS
Reply from Canadian Appliance Source - Oakville / Burlington
Hi Brent,
We're so pleased to hear that you experienced an easy transaction, a good price, and excellent delivery service. Thank you for your wonderful feedback!
CAS
Simple and great process
Simple and great process. From purchase to delivery and install. Will definitely be my go place in the future.
August 5, 2026
Reply from Canadian Appliance Source - Oakville / Burlington
Hi Nikola,
Thank you for your wonderful feedback! We're so pleased to hear that your experience, from purchase to delivery and installation, was simple and great. We truly appreciate your business and look forward to serving you again in the future!
CAS
Great location….lots of appliance…
Great location….lots of appliance choices. Rahul was so helpful and knowledgeable and delivery was a breeze! Very nice deliverymen as well.
August 4, 2026
Reply from Canadian Appliance Source - Oakville / Burlington
Hi Nancy,
Thank you for your wonderful review! We're delighted to hear you found our location convenient and had a great selection of appliances. We're especially pleased that our team member provided helpful and knowledgeable service, and that your delivery was smooth and easy. We truly appreciate your business and look forward to serving you again.
CAS
Very efficient way to shop online and…
Very efficient way to shop online and ability to speak to someone online got questions. Delivery was quick installation was quick
July 26, 2026
Reply from Canadian Appliance Source - Oakville / Burlington
Hi Manoj,
Thank you for your wonderful review! We're so pleased to hear that you found our online shopping efficient and that our team was able to assist you with your questions. We're also glad your delivery and installation were quick. We truly appreciate your business and look forward to serving you again.
CAS
Start to finish a great experience…
Jeremy at the Burlington location could not have been more helpful and patient with us. Jeremy was very good about sending appliances specs to make sure they would fit and found us a gas dryer. Delivery was excellent from the live tracking to very friendly delivery people. Installation was fast with a short instruction on machine maintenance was much appreciated. Removal of old appliances was included. Would recommend to friends.
August 1, 2026
Reply from Canadian Appliance Source - Oakville / Burlington
Hi Kristen,
Thank you for your kind review! We're so glad Jeremy was able to help you find the right appliances and make the process smooth from start to finish. We truly appreciate your business and look forward to serving you again in the future. Thanks as well for recommending CAS to your friends—we're grateful for your support!
CAS
⭐️⭐️⭐️⭐️⭐️Excellent service in the showroom to…
Excellent service in the showroom to the delivery highly recommended
July 29, 2026
Reply from Canadian Appliance Source - Oakville / Burlington
Hi Lawrence,
Thank you for your wonderful review! We're delighted to hear that you experienced excellent service from our showroom to the delivery. We truly appreciate your recommendation and look forward to serving you again.
CAS
email for the salesman is incorrect
I was unable to contact the original salesman because the email on his card was wrong
I then spoke with Arwyn, who was very helpful and extremely patient with me.
Initially, I was unable to ascertain the removal and installation of a dishwasher. I hope all goes well as I will be the first person to tell everyone CAS is great.
July 29, 2026
Unprompted review
love my new washer and dryer
great price. the machines are awesome. delivery was efficient and so nice!
July 22, 2026
Reply from Canadian Appliance Source - Oakville / Burlington
Hi Sarah,
Thank you for your wonderful review! We're so pleased to hear that you found our pricing great, love your new machines, and that our delivery was efficient and pleasant. We truly appreciate your business!
CAS
Reply from Canadian Appliance Source - Oakville / Burlington
Hi Al,
We're so happy to hear that working with us was a great experience and that your delivery was excellent. Thank you for your positive feedback!
CAS
Reply from Canadian Appliance Source - Oakville / Burlington
Hi Diane,
We appreciate you taking the time to share your feedback regarding our customer and delivery services.
CAS
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