Raj provided great service! He provided information we needed before we knew we needed it! When there was going to be a delay in delivery that would cause a problem for us, he helped us find another m... See more
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See what reviewers are saying
As soon as i walked in I had someone to help me but not in a pushy way at all. Someone else told me about the rebate. Also arranged the shipping in a very prompt way. Also told me that the shipper m... See more
Great phone service, understanding to our time frame, we ordered early as we were told items we’re taking 3-4 months to arrive. Turns out they had it in stock now!! We don’t require it until March.... See more
Online sale was quick and convenient. However, also not the best experience. I was looking for fingerprint resistant stainless streel - the sales person made a recommendation for a different dishwas... See more
Company details
- #3 of 6 best companies in Appliance Store
About Canadian Appliance Source - Regina
Written by the company
Canadian Appliance Source, founded in 2008, has developed into a forerunner of modern appliance retail. Our model is unique in that our focus has always been on providing our customers with the personalized, thoughtful help and advice of an appliance specialist. Whether online or in-store, CAS customers receive knowledgeable advice, expert service, and quality appliances at exceptional prices. Our goal is to leave each customer with the certainty they made the right choice buying from us.
Now with more than 40 locations, our mission has grown to be the largest national appliance retailer in Canada. However, we will be a coast-to-coast retailer with a difference: we will still offer each customer that same personalized advice and unique in-store experience. We will do this by maintaining the exemplary level of training each sales associate receives; we will do this by ensuring every member of the CAS team shares our values of respect, responsibility, and commitment to customer satisfaction. We will do this by empowering everyone in our company to provide our customers with the expertise they deserve. CAS has always stood apart from the competition, and as we grow, we will continue to do so. We now have the resources, the ability, and most importantly, the drive to be the best appliance retailer in Canada.
Although we have grown in size, we have never lost our focus on creating our unique, customer-centric, in-store experience. Each CAS store has a boutique feel, features streamlined, modern displays, and customers are serviced by personable, knowledgeable staff. We pay attention to the details to make the shopping experience as pleasant as possible.
We know that buying major household appliances can feel like a big commitment, and there’s often a lot of confusion or outdated information online regarding return terms and hidden fees with Canadian Appliance Source.
Based on our recent video update (you can reference the file named "Official Canadian Appliance Source Return Policy 60-Day Returns & ZERO Restocking Fees"), we want to clear the air and lay out our Return Policy as simply and directly as possible so you can shop with complete peace of mind.
The Core Return Terms for Unused Items
- 60-Day Full Refund Window: You have a full 60 days from purchase to initiate a return or exchange.
- $0 Restocking Fees: We do not charge any restocking fees on eligible returns. - Original Packaging Requirement: To qualify for this standard return, the product must be returned in its original packaging.How to Process a Return
- Keep Your Packaging (For Standard Returns): If you simply changed your mind, ensure the appliance remains in its original box/packaging.
- Initiate the Return: Reach out to our rCanadian Appliance Source Returns Portal - https://www.canadianappliance.ca/returns or customer Service within the 60-day window (or immediately if your item arrived damaged/defective, Do not plug in or use it) and we shall process your return accordingly.What If Your Product is Damaged or Defective?
We want to make sure that you are fully aware that if your product arrives damaged or is not working, the standard policy rules above do not apply to you.
If you receive a defective or damaged appliance, you are completely exempt from the standard return restrictions; you have 48 hours from the day of delivery to report any damage or any issue with your appliance on our dedicated online support for returns at https://www.canadianappliance.ca/returns
Contact info
4023 Rochdale Blvd, Unit E3, S4X4P7, Regina, SK, Canada
- 3062056685
4.4
Excellent
268 reviews
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Delivery was exceptional
Delivery was exceptional. Independent company was awesome to deal with.
After delivery stove has an oil on it and needs to be burnt off, after our home filled with smoke, we shut off the stove. no help from CAS they just transferred us to manufacture and were done. Left two voice messages no return call. Very disappointing. Stove has a crack in front grill, again, call manufacture we can't do anything. Wow. Last time I deal with this company. After replying to an email I did receive a call back and again told they can't do anything call manufacture. Not the service I would expect.
April 16, 2026
Reply from Canadian Appliance Source - Regina
Dear Garth Bakke,
Thank you for taking the time to share your feedback. We’re very sorry to hear about your experience.
We’re glad to hear that the delivery itself went well, but we understand how frustrating it must have been to encounter issues with the stove shortly after and feel unsupported. This is not the level of service we aim to provide, and we sincerely apologize for the inconvenience and lack of follow-up.
Please reach out to aftersales@caslp.ca with your order details and photos of the issue so our team can assist in coordinating with the manufacturer on your behalf.
We truly regret your experience and appreciate you bringing this to our attention.
Sincerely,
CAS
Reply from Canadian Appliance Source - Regina
Hi Duane,
Thank you for your feedback and for choosing CAS—we truly appreciate your business! We're glad to hear our salesperson was knowledgeable and able to assist you with your purchase.
We look forward to serving you again in the future. If friends or family are in need of appliances, we’d be grateful if you shared your experience with CAS.
Thanks again for your support!
CAS
Excellent Service
The sales person was very knowledgeable, professional and customer friendly. Offered advice on different models performance. In addition the delivery installers were very knowledgeable and friendly.
April 3, 2026
Reply from Canadian Appliance Source - Regina
Hi Wynona,
We're glad the salesperson was knowledgeable, professional, and customer-friendly. It's great to hear that the delivery installers were also knowledgeable and friendly. Thank you for your feedback!
CAS
Pavneet Kaur made the shopping…
Pavneet Kaur made the shopping experience a joy. Who the heck wants to spend time looking for the right appliance for the home? I could spend hours shopping for a new sound system or a bike. I am not interested in appliances, and lucky for me I met Pavneet on CAS. Not only did she point out that what I wanted was too big for my space, she gave me the best recommended front load stackable appliance for my condo unit. AND she managed to arrange delivery timing that accommodated my building's policy for booking service elevators.
In short, great price, inventory in stock, fast delivery, amazing installation, and seamless communication.
I had no idea I was working with someone in the Regina SK location. I have a feeling Pavneet's knowledge extends beyond laundry appliances.
March 28, 2026
Reply from Canadian Appliance Source - Regina
Hi Christopher,
Thank you so much for your fantastic review! We’re thrilled that Pavneet Kaur made your appliance shopping experience easy, guided you to the perfect front-load stackable unit, and arranged delivery seamlessly around your building’s schedule.
We truly appreciate your business and are delighted you were happy with the price, inventory, delivery, and installation. We look forward to serving you again in the future, and we’d be grateful if you shared your experience with family and friends. Thanks again for choosing CAS!
CAS
Friendly and easy
March 28, 2026
Reply from Canadian Appliance Source - Regina
Hi Doug,
Thank you for your feedback! We’re glad to hear that your experience with CAS was friendly and easy.
We truly appreciate your business and thank you for choosing CAS. We look forward to assisting you again, and we’d love for you to recommend us to your family and friends!
CAS
From the first point of contact when…
From the first point of contact when shopping for a new washer and dryer, I was greeted by friendly staff that helped assist with my questions. Left me to browse and was not pushy at all, which was refreshing. The price point matched other competitors and from the closing of the sale, to an accurate delivery schedule to a perfect set up and removal process we couldn't be happier and we will return for future purchases.
March 28, 2026
Reply from Canadian Appliance Source - Regina
Hi Jennifer,
Thank you for your detailed review! We’re thrilled to hear that our team provided friendly, non-pushy service from start to finish and that the pricing, delivery, setup, and removal all met your expectations. It’s wonderful to know you’re happy with your new washer and dryer and plan to return for future purchases.
We truly appreciate your business and thank you for choosing CAS. We look forward to serving you again, and we’d be grateful if you shared your experience with family and friends!
CAS
Reply from Canadian Appliance Source - Regina
Hi Kevin,
We appreciate your feedback, and we're happy to hear that you had a positive experience with our salesperson and our communication.
CAS
Excellent sales member.
Sales team member was very good at explaining the different products and was able to provide quick availability.
March 14, 2026
Reply from Canadian Appliance Source - Regina
Hi Marion,
We're glad our sales team member thoroughly explained the products and quickly confirmed availability. We appreciate your positive feedback!
CAS
There was some confusion about what…
There was some confusion about what product I ordered but all was made good in the end.
March 18, 2026
Sales reps were very helpful
Sales reps were very helpful
Delivery service was great and staff were very friendly and personaable
March 17, 2026
Reply from Canadian Appliance Source - Regina
Hi Susan,
We're happy to hear that our sales representatives were helpful and that you found our delivery service great with a friendly, personable staff.
CAS
The staff was great.
March 7, 2026
Reply from Canadian Appliance Source - Regina
Hi Jim,
We appreciate the kind words regarding our team; we are so happy they provided great service.
CAS
Service was great!
Fridge came exactly when I was told it would be delivered. They call first to let you know when they will arrive. The delivery people were polite and careful when they carried it in and also when they removed the old one. My experience with CAS was very positive and I will likely purchase from them in the future.
March 16, 2026
Reply from Canadian Appliance Source - Regina
Hello Denise,
We’re so pleased to hear everything went smoothly with your delivery and that our team kept you well informed along the way. It’s great to know the delivery crew handled everything with care and professionalism, including the removal of your old appliance.
Thank you for choosing us for your purchase—we’d be happy to assist you again anytime or welcome you back in-store.
Sincerely,
CAS
Great customer service!!
March 12, 2026
Reply from Canadian Appliance Source - Regina
Hello Katherine,
We’re so glad you enjoyed the service! Can’t wait to assist you again soon.
Warmly,
CAS
Great service
I had a great, knowledgeable sales person, Raj Sidhu.
The delivery men , Gary and Gerald were knowledgeable and helpful.
March 6, 2026
Reply from Canadian Appliance Source - Regina
Hello Marie,
We’re delighted that Raj Sidhu could provide knowledgeable guidance and that Gary and Gerald made your delivery smooth and helpful. It was a pleasure assisting you, and we look forward to working with you again or welcoming you back to the store.
Kind regards,
CAS
Not looking to get anyone in trouble
Not looking to get anyone in trouble, if I didn't do my homework pricing & policies may not have been followed, would I shop here again, probably not
March 17, 2026
Reply from Canadian Appliance Source - Regina
Hello Manicavasagar,
We’re glad the process was simple and straightforward for you. It was a pleasure assisting you, and we look forward to working with you again or seeing you back in the store.
Cheers,
CAS
Bad small no help
There was no help to load the appliance and this location had a bad smell
March 19, 2026
Reply from Canadian Appliance Source - Regina
Dear Graham Bachiu,
Thank you for taking the time to leave your feedback. We’re sorry to hear about your experience at the store.
Please note that assistance with loading appliances is not typically provided at the store level. We do recommend arranging appropriate help or delivery services when purchasing larger items.
We appreciate you bringing this to our attention and will continue working to improve the overall customer experience.
Sincerely,
CAS
Reply from Canadian Appliance Source - Regina
Hi Robert,
Thank you for your feedback! We’re glad to hear that you found our appliances affordable while maintaining excellent quality.
We truly appreciate your business with CAS and look forward to assisting you again in the future. Please feel free to recommend us to your family and friends—we’d be happy to help them as well!
CAS
Very quick and efficient change out of…
Very quick and efficient change out of my washer
March 7, 2026
Reply from Canadian Appliance Source - Regina
Hi Tyler,
Thank you for your feedback! We’re glad to hear that your washer replacement was handled quickly and efficiently.
We truly appreciate your business with CAS and look forward to assisting you again in the future. Please feel free to recommend us to your family and friends—we’d be happy to help them as well!
CAS
The delivery time was off by a week
The delivery time was off by a week. Some of appliances didn’t fit as well as they should have. The back of the fridge is bubbled so it sticks out.
March 7, 2026
Reply from Canadian Appliance Source - Regina
Dear Customer,
Thank you for sharing your feedback with us.
Regarding the delay, please note that because the order was financed through Flexiti, it required standard processing time before the items could be released.
With regards to the fridge not fitting, if you would like to request an exchange, please fill out the Return & Exchange form using the link below:
https://www.canadianappliance.ca/delivery/index
Sincerely,
CAS
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