I did a fair bit of shopping around for a new Bosch dishwasher and while the prices were all similar, I went back to CAS because Jay was flat-out the most trustworthy of everyone I’d spoken with. He w... See more
Company replied
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See what reviewers are saying
Good in store service. We have been finding just the appliance we’re looking for at a good price. And the delivery and installation service is excellent
This was one of the easiest purchases that I’ve ever made. It was very pleasant dealing with Michael. He explained all the costs, extended warranty and answered the questions I had. Delivery was ex... See more
Company replied
I did a little research and then called CAS to order the LG front loading washing machine. I called at 7:30 on a Sunday evening (they close at 8) and the washing machine was installed by 8:30 the foll... See more
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Company details
- #3 of 6 best companies in Appliance Store
About Canadian Appliance Source - Toronto
Written by the company
Canadian Appliance Source, founded in 2008, has developed into a forerunner of modern appliance retail. Our model is unique in that our focus has always been on providing our customers with the personalized, thoughtful help and advice of an appliance specialist. Whether online or in-store, CAS customers receive knowledgeable advice, expert service, and quality appliances at exceptional prices. Our goal is to leave each customer with the certainty they made the right choice buying from us.
Now with more than 40 locations, our mission has grown to be the largest national appliance retailer in Canada. However, we will be a coast-to-coast retailer with a difference: we will still offer each customer that same personalized advice and unique in-store experience. We will do this by maintaining the exemplary level of training each sales associate receives; we will do this by ensuring every member of the CAS team shares our values of respect, responsibility, and commitment to customer satisfaction. We will do this by empowering everyone in our company to provide our customers with the expertise they deserve. CAS has always stood apart from the competition, and as we grow, we will continue to do so. We now have the resources, the ability, and most importantly, the drive to be the best appliance retailer in Canada.
Although we have grown in size, we have never lost our focus on creating our unique, customer-centric, in-store experience. Each CAS store has a boutique feel, features streamlined, modern displays, and customers are serviced by personable, knowledgeable staff. We pay attention to the details, from complimentary water and coffee, to helpful customer information stations to make the shopping experience as pleasant as possible.
A word to describe Canadian Appliance Source would be UNIQUE. Our ability to stand apart lies with our two million online impressions we receive each day, our fully customized internal software that not only ensures customer satisfaction during each stage of their experience with us, but also a dream to work with for our employees. As you can see, our vision of customization goes far beyond just our sales experience with each customer. It trickles into the very meticulously created displays for each store to ensure that all products are displayed and presented to a higher quality than expected.
Working at Canadian Appliance Source offers staff the opportunity to improve each and every day. We believe in our values of respect, improvement, responsibility, and commitment to customer satisfaction and ensure that employees are given the tools and resources to live these values each day, at every store, at every level in the company.
Contact info
65 Dufflaw Rd., Unit 5, M6A2W4, Toronto, ON, Canada
- 4167825900
4.4
Excellent
2K reviews
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Good in store service
Good in store service. We have been finding just the appliance we’re looking for at a good price. And the delivery and installation service is excellent
June 25, 2026
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Reply from Canadian Appliance Source - Toronto
Hi David,
Thank you for your kind feedback and for choosing CAS! We're glad to hear our salesperson was knowledgeable and courteous. We truly appreciate your business, look forward to serving you again, and hope you'll recommend CAS to your family and friends.
CAS
The company sent me a refurbished unit…
The company sent me a refurbished unit instead of a brand-new one. There was no box or plastic wrap on the body of the refrigerator—only on the door and handles. The salesperson did not follow up on my email. I suspect the reason was that the company matched the prices of a big-box stores but made up for the difference in profit by sending me a refurbished unit and didn’t fully disclose the details of their deal. Better to buy from reputable stores.
June 20, 2026
Reply from Canadian Appliance Source - Toronto
Hello Les,
Thank you for taking the time to share your feedback with us.
We have reviewed your order and confirmed that the unit you received was brand new and not a floor model.
Our warehouse team sometimes repackages units if the original packaging was damaged during transit or handling, but please be assured your unit is brand new and is covered by the manufacturer's warranty for a full year.
Thank you for allowing us the opportunity to address this for you.
Sincerely,
CAS
Easy experience
The showroom had plenty of units to look at and were not pressured into buying. Competitive pricing.
June 2, 2026
Reply from Canadian Appliance Source - Toronto
Hi Agostino,
Thank you for choosing CAS! We're happy to hear you enjoyed browsing our showroom and appreciated our no-pressure approach and competitive pricing. We truly value your business and look forward to helping you again in the future. Please keep CAS in mind for your next appliance purchase and recommend us to your family and friends!
CAS
From salesman to delivery people the…
From salesman to delivery people the service was excellent and hassle free. We will not hesitate to use you again
June 7, 2026
Reply from Canadian Appliance Source - Toronto
Hi Stan,
Thank you for your kind words and for choosing CAS! We're delighted to hear your experience was hassle-free from start to finish. We appreciate your business, look forward to serving you again, and would be grateful if you recommend CAS to your family and friends.
CAS
i had terrible experience with CAS
i had terrible experience with CAS. i bought dryer and washer online, but delivery was horrible because i live in a condo. They would not give delivery time the day before delivery after 7 pm. For living in a condo, i need to book moving elevator for washer and dryer. There is no way i can book elevator in time for this short period of time, especially during weekend. When the driver came, our conceirge allowed us to use other elevator because of the situation, but CAS driver refuse to use another elevator but leave. At the end, charged me 73 dollars for second time delivery, and same issue happened again. The delivery is third party service, literally feel they had this delivery notice procedure try to rip customer off. When i called customer service, no one can come with a solution but ask me cancel ordee. i would not use CAS anymore. Horrible experience
June 12, 2026
Unprompted review
Reply from Canadian Appliance Source - Toronto
Dear Yun Wang,
Thank you for sharing your feedback with us.
We are sorry to hear that your delivery was unsuccessful.
At the time of arrival, our team was denied access by the building manager.
Because our drivers had a full schedule of remaining deliveries to complete, they were unable to wait at the location.
As a reminder, we provide customers with a three-hour delivery window the evening prior to the scheduled date to ensure availability.
We apologize for the inconvenience this has caused. We can confirm that your order was canceled and a refund was issued on June 17th.
Sincerely,
CAS
Many options, good deals, excellent customer service
Many options, good deals, excellent customer service, seamless Installation services
June 11, 2026
Reply from Canadian Appliance Source - Toronto
Hi HK,
Thank you for your kind review! We're glad you found great options and deals, and that our customer service and installation team made the experience seamless for you. We truly appreciate your business and thank you for choosing CAS. We look forward to serving you again, and we’d be grateful if you recommend us to your family and friends!
CAS
I did a fair bit of shopping around for…
I did a fair bit of shopping around for a new Bosch dishwasher and while the prices were all similar, I went back to CAS because Jay was flat-out the most trustworthy of everyone I’d spoken with. He was straightforward, no “salesy” cr&p and he made sure that I would have my new dishwasher installed within 2 days. The delivery and installation teams were fabulous too - on-time, professional, courteous. All in all a great experience.
June 2, 2026
Reply from Canadian Appliance Source - Toronto
Hi Trish,
Thank you for taking the time to share your experience! We're thrilled to hear that Jay earned your trust and helped make the process smooth and stress-free. It's also wonderful to know our delivery and installation teams provided the professional service you expected. We truly appreciate your business and look forward to helping you again in the future. Please keep CAS in mind for your next appliance purchase and don't hesitate to recommend us to your family and friends!
CAS
Reply from Canadian Appliance Source - Toronto
Hi John,
Thank you for choosing CAS! We truly appreciate your kind words and are glad you had a positive experience with our team. We look forward to serving you again in the future. Please keep CAS in mind for your next appliance purchase, and feel free to recommend us to your family and friends!
CAS
Expert advice on selecting my washer…
Expert advice on selecting my washer and dryer. I went for a more expensive option but the salesperson did lay out a range of $ choices. Delivery was within 48 hours and expertly installed .
June 5, 2026
Reply from Canadian Appliance Source - Toronto
Hello Julia,
We appreciate you trusting our advice to find the right setup for your home, and we are so glad the quick delivery and setup worked out perfectly.
We look forward to seeing you at the store again for your next project.
Warmly,
CAS
My fridge was delivered on time and…
My fridge was delivered on time and installed perfectly. Thank you Canadian Appliance!
May 29, 2026
Reply from Canadian Appliance Source - Toronto
Hi Connie,
Thank you for choosing CAS! We're delighted to hear your fridge was delivered on time and installed perfectly. We truly appreciate your business and look forward to serving you again in the future. If family or friends are shopping for appliances, we'd be grateful if you recommended CAS to them.
CAS
Delivery smooth
The delivery and set up as well as the communication was excellent. Our preferred salesman was not available and so we went to somebody else who I would only give 3 1/2 stars to because he really talked too much during the sales pitch.
June 2, 2026
Reply from Canadian Appliance Source - Toronto
Hi David,
We're glad everything was fast and professional. Thank you for your feedback!
CAS
This was one of the easiest purchases…
This was one of the easiest purchases that I’ve ever made. It was very pleasant dealing with Michael. He explained all the costs, extended warranty and answered the questions I had. Delivery was excellent. You can monitor where in the queue your delivery is in real time. Andrew and his assistant knew exactly what to do to get the washer/dryer into the small space. The old unit was taken away, along with the packaging. I definitely would recommend Canadian Appliance Sources to anyone.
May 30, 2026
Reply from Canadian Appliance Source - Toronto
Hi Ken,
Thank you for choosing CAS and for your thoughtful feedback! We're delighted to hear Michael made the purchase process clear and easy, and that Andrew and the delivery team handled everything smoothly, including the installation in a tight space and removal of the old unit.
We truly appreciate your recommendation and your business, and we look forward to serving you again in the future. If your family and friends are shopping for appliances, we’d be grateful if you recommended CAS to them as well!
CAS
Professional delivery & installation
knowledgeable salesperson, fast delivery, delivery tracking system, appointment check, professional installation
May 30, 2026
Reply from Canadian Appliance Source - Toronto
Hi,
Thank you for choosing CAS! We're glad to hear you had a positive experience with our knowledgeable team, fast delivery, tracking system, and professional installation. We truly appreciate your business and look forward to serving you again in the future. Please keep CAS in mind for your appliance needs and feel free to recommend us to your family and friends!
CAS
Great experience
Great experience buying a refrigerator. Very helpful staff on site, and very smooth delivery/installation process. Highly recommend.
May 29, 2026
Reply from Canadian Appliance Source - Toronto
Hi Ana,
Thank you for choosing CAS! We’re delighted to hear you had a great experience purchasing your refrigerator and that our team made the process easy from start to finish. We truly appreciate your recommendation and look forward to serving you again. Please feel free to share your experience with family and friends!
CAS
Reply from Canadian Appliance Source - Toronto
Hi,
Thank you for your kind words and for choosing CAS! We're thrilled to hear you received excellent customer service. We truly appreciate your business and look forward to serving you again in the future. Please keep CAS in mind for your next appliance purchase and feel free to recommend us to your family and friends!
CAS
Excellent service
Peeyush Gulati was very helpful and responsive. He helped me select a dryer for my specific needs and space requirements and the dryer was delivered and hooked up a few days after my initial call. I will definitely use CAS again.
May 20, 2026
Reply from Canadian Appliance Source - Toronto
Hi Ann,
Thank you for choosing CAS! We’re so glad Peeyush was able to help you find the perfect dryer for your needs and space. We truly appreciate your business and look forward to helping you again in the future. Thanks as well for recommending CAS to your family and friends!
CAS
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