Very pleased with service to deliver and install replacement dishwasher. The Whirlpool dw works well and was available immediately. Delivery was on time and carefully put in kitchen. Installers were... See more
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I phoned to confirm delivery time. Arwyn Bheekhoo was my customer service rep. Very easy to talk to and his advice in what to expect upon arrival was very informative. Thank you Arwyn.
This was one of the easiest purchases that I’ve ever made. It was very pleasant dealing with Michael. He explained all the costs, extended warranty and answered the questions I had. Delivery was ex... See more
Company replied
I did a fair bit of shopping around for a new Bosch dishwasher and while the prices were all similar, I went back to CAS because Jay was flat-out the most trustworthy of everyone I’d spoken with. He w... See more
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Company details
- #3 of 6 best companies in Appliance Store
About Canadian Appliance Source - Toronto
Written by the company
Canadian Appliance Source, founded in 2008, has developed into a forerunner of modern appliance retail. Our model is unique in that our focus has always been on providing our customers with the personalized, thoughtful help and advice of an appliance specialist. Whether online or in-store, CAS customers receive knowledgeable advice, expert service, and quality appliances at exceptional prices. Our goal is to leave each customer with the certainty they made the right choice buying from us.
Now with more than 40 locations, our mission has grown to be the largest national appliance retailer in Canada. However, we will be a coast-to-coast retailer with a difference: we will still offer each customer that same personalized advice and unique in-store experience. We will do this by maintaining the exemplary level of training each sales associate receives; we will do this by ensuring every member of the CAS team shares our values of respect, responsibility, and commitment to customer satisfaction. We will do this by empowering everyone in our company to provide our customers with the expertise they deserve. CAS has always stood apart from the competition, and as we grow, we will continue to do so. We now have the resources, the ability, and most importantly, the drive to be the best appliance retailer in Canada.
Although we have grown in size, we have never lost our focus on creating our unique, customer-centric, in-store experience. Each CAS store has a boutique feel, features streamlined, modern displays, and customers are serviced by personable, knowledgeable staff. We pay attention to the details to make the shopping experience as pleasant as possible.
We know that buying major household appliances can feel like a big commitment, and there’s often a lot of confusion or outdated information online regarding return terms and hidden fees with Canadian Appliance Source.
Based on our recent video update (you can reference the file named "Official Canadian Appliance Source Return Policy 60-Day Returns & ZERO Restocking Fees"), we want to clear the air and lay out our Return Policy as simply and directly as possible so you can shop with complete peace of mind.
The Core Return Terms for Unused Items
- 60-Day Full Refund Window: You have a full 60 days from purchase to initiate a return or exchange.
- $0 Restocking Fees: We do not charge any restocking fees on eligible returns. - Original Packaging Requirement: To qualify for this standard return, the product must be returned in its original packaging.How to Process a Return
- Keep Your Packaging (For Standard Returns): If you simply changed your mind, ensure the appliance remains in its original box/packaging.
- Initiate the Return: Reach out to our rCanadian Appliance Source Returns Portal - https://www.canadianappliance.ca/returns or customer Service within the 60-day window (or immediately if your item arrived damaged/defective, Do not plug in or use it) and we shall process your return accordingly.What If Your Product is Damaged or Defective?
We want to make sure that you are fully aware that if your product arrives damaged or is not working, the standard policy rules above do not apply to you.
If you receive a defective or damaged appliance, you are completely exempt from the standard return restrictions; you have 48 hours from the day of delivery to report any damage or any issue with your appliance on our dedicated online support for returns at https://www.canadianappliance.ca/returns
Contact info
65 Dufflaw Rd., Unit 5, M6A2W4, Toronto, ON, Canada
- 4167825900
4.4
Excellent
2K reviews
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Reply from Canadian Appliance Source - Toronto
Hi,
Thank you for your kind words and for choosing CAS! We're thrilled to hear you received excellent customer service. We truly appreciate your business and look forward to serving you again in the future. Please keep CAS in mind for your next appliance purchase and feel free to recommend us to your family and friends!
CAS
Excellent service
Peeyush Gulati was very helpful and responsive. He helped me select a dryer for my specific needs and space requirements and the dryer was delivered and hooked up a few days after my initial call. I will definitely use CAS again.
May 20, 2026
Reply from Canadian Appliance Source - Toronto
Hi Ann,
Thank you for choosing CAS! We’re so glad Peeyush was able to help you find the perfect dryer for your needs and space. We truly appreciate your business and look forward to helping you again in the future. Thanks as well for recommending CAS to your family and friends!
CAS
Good selection and prices of major…
Good selection and prices of major appliances.
Sales Associate waa friendly, knowledgeable and personable.
Delivery personnel were friendly and professional.
May 22, 2026
Reply from Canadian Appliance Source - Toronto
Hi Gerry,
Thank you for your great review! We’re happy to hear you enjoyed our selection, pricing, and the service provided by both our sales and delivery teams. We truly appreciate your business and look forward to helping you again in the future. Please feel free to recommend CAS to your family and friends!
CAS
Don’t buy any appliances from CAS Appliances
After purchasing a Bosch dishwasher from CAS, the sales person was good, however, the delivery service was absolutely terrible, First Class delivery service scratched up my wall, and the company said that they would not repair the damage to my paint, now I’m having issues with the dishwasher, making a lot of noises, and for an expensive Bosch dishwasher this is totally unacceptable. CAS is not willing to reimburse or replace the dishwasher. Do not buy any appliance from CAS absolutely garbage service.
May 8, 2026
Unprompted review
Reply from Canadian Appliance Source - Toronto
Dear Tim Pompeo,
Thank you for providing your feedback regarding your recent delivery.
We apologize for the inconvenience you experienced at the time of delivery.
Please be advised that a signature confirming there were no damages at the time of delivery serves as verification that the area and items were inspected and approved.
Consequently, when this section is signed, the delivery company is typically not liable for damage claims made after the delivery is completed.
Regarding your Bosch dishwasher, we note that you are currently in contact with the manufacturer.
Should you require further assistance from us in escalating your claim, please do not hesitate to reach out.
Sincerely,
CAS
The company had the item I was looking…
The company had the item I was looking for.
I found it very difficult to find a fridge that was the correct height and width
May 10, 2026
Easy
Jay was great, made the entire process easy. Delivery and setuo was perfect and well organized.
May 9, 2026
Reply from Canadian Appliance Source - Toronto
Hi Mike,
Thank you for your kind review and for choosing CAS. We’re glad Jay made the process easy for you and that the delivery and setup were smooth and well-organized. We truly appreciate your business and look forward to serving you again—please feel free to recommend CAS to your family and friends.
CAS
❌ Absolute Nightmare
❌ Absolute Nightmare – Do Not Buy From This Vendor!
Rating: ⭐☆☆☆☆ (1/5 Stars)
I bought a Samsung dishwasher from this vendor, and it has been a complete disaster from day one. The moment it was installed, it didn’t work at all—it was completely dead on arrival.
Instead of taking responsibility and offering a simple exchange for a defective product, customer service has completely stonewalled us and refuses to replace it. They have left our 6-member family without a working dishwasher for months now. The amount of extra daily work this has forced on my family is infuriating, and the vendor simply does not care.
This business is operating on fraudulent practices—taking your money and leaving you with broken appliances and zero support. Save yourself the massive headache and buy from literally anyone else. Do not trust them!
May 11, 2026
Unprompted review
Reply from Canadian Appliance Source - Toronto
Dear Miro Tashev,
Thank you for taking the time to share your feedback with us.
We regret to hear about the issues you are experiencing with your Samsung dishwasher.
Please understand that Canadian Appliance Source does not manufacture the products we sell
; therefore, any functional issues fall under the responsibility of the manufacturer as the warranty provider.
Our After Sales team has been in contact with you, and an escalation for return approval has been initiated.
Our team will follow up with you shortly regarding the next steps.
Sincerely,
CAS
Reply from Canadian Appliance Source - Toronto
Hi Antonella,
We are so happy that our service and delivery were great for you.
CAS
Reply from Canadian Appliance Source - Toronto
Hi Barbara,
We're so glad our service and delivery were wonderful for you!
CAS
Reply from Canadian Appliance Source - Toronto
Hi Tim,
We appreciate your kind words. We are glad you enjoyed our service.
CAS
Excellent experience!!!!!
Excellent experience from purchase through to delivery and removal of the old washer and dryer. I highly recommend Canadian Appliance source! Truly great to deal with.
May 2, 2026
Reply from Canadian Appliance Source - Toronto
Hi John,
Thank you for your wonderful feedback! We're so glad to hear your experience, from purchase to delivery and removal, was excellent. We appreciate your recommendation!
CAS
I was extremely satisfied...
I was extremely satisfied with the service provided by Jay from Canadian Appliance Source. He was courteous, friendly, professional and highly knowledgeable. He went above and beyond to help me choose the right washing machine, offering expert advice that made it easy to select the model best suited to my needs.
Also, the delivery process, which he arranged with great attention to detail, was timely and completely seamless. Overall, the service he provided was exceptional and my entire experience was outstanding.
April 29, 2026
Reply from Canadian Appliance Source - Toronto
Hi Andrzej,
Thank you so much for your wonderful review and for choosing Canadian Appliance Source! We’re thrilled to hear that Jay provided such knowledgeable, professional, and attentive service while helping you select the perfect washing machine for your needs. It’s also great to know the delivery process was smooth and well coordinated from start to finish. We truly appreciate your business and your kind feedback about your experience with CAS. Enjoy your new appliance, and we look forward to serving you again in the future. Please feel free to recommend CAS to your family and friends for their appliance needs as well!
CAS
Good customer service
The salesperson was very prompt and gave me good answers to my questions. The delivery was done as scheduled and the delivery people were friendly.
April 30, 2026
Reply from Canadian Appliance Source - Toronto
Hi Sarah,
Thank you for your kind feedback and for choosing CAS! We’re pleased to hear that our salesperson was prompt, informative, and able to answer your questions clearly. It’s also great to know your delivery was completed on schedule and that our delivery team provided friendly service.
We truly appreciate your business and look forward to serving you again in the future. Please keep CAS in mind for any appliance needs, and feel free to recommend us to your family and friends as well!
CAS
Good selection and fair pricing
Good selection and fair pricing. Appreciated that delivery outside Toronto is included and that includes haul away and installation. I ordered online.
For me, installation included reversing the door on a fridge. Understood that was part of installation, I wasn't asked about it when I booked delivery, so it wasn't on the delivery work order. I was very grateful the delivery team made the switch as I couldn't have done it myself. Hopefully it didn't throw their schedule off too much.
May 6, 2026
Reply from Canadian Appliance Source - Toronto
Hi Sandi,
Thank you for your thoughtful feedback and for choosing CAS! We’re glad to hear you were happy with our selection, fair pricing, and the convenience of included delivery, haul-away, and installation services—even outside Toronto.
We also appreciate your sharing your experience regarding the fridge door reversal. We’re very pleased our delivery team was able to accommodate the request and help ensure everything was set up properly for you. Your comments are valuable and help us continue improving communication during the booking process.
We truly appreciate your business and look forward to serving you again in the future. Please keep CAS in mind for any appliance needs, and feel free to recommend us to your family and friends as well!
CAS
Excellent Service
Reliable sales person and installation process, including expected refund on unused, return item.
May 5, 2026
Reply from Canadian Appliance Source - Toronto
Hi Faris,
Thank you for your feedback and for choosing CAS! We’re pleased to hear you found our sales support reliable and the installation process smooth, including clear handling of your return and refund. We truly appreciate your business and the trust you placed in us. We look forward to serving you again in the future—please keep CAS in mind for any appliance needs, and feel free to recommend us to your family and friends as well!
CAS
Dryer ended up flooding my laundry room and CAS could care less
dryer was delivered and they refused to install it due to some company policy - ran the dryer after and it flooded my laundry room. Called them to ask for help and they referred me to local service techs that they partner with - felt like it's some racketeering scheme where CAS is hands off once they collect their money and make product issues the customer's problem. I was more upset about their utter apathy about the issues I was experiencing with their BRAND NEW APPLIANCE, more than the flooding that ensued. I ended up having to pay $150 for a technician to come in and properly install the hose.
I would never ever purchase another appliance from CAS after the way they treated a customer (repeat customer at that) who just spent $1400 for a dryer. There are enough appliance retailers out there who would treat customers with a lot more post-sale care and CAS is definitely not one.
April 28, 2026
Unprompted review
Reply from Canadian Appliance Source - Toronto
Dear Alexander Saatjian,
Thank you for taking the time to share your feedback. We’re very sorry to hear about your experience.
We understand how frustrating and upsetting this situation must have been. We sincerely apologize for the inconvenience and frustration caused.
Unfortunately, we are unable to locate your order based on the information provided in the review.
Sincerely,
CAS
I would give a 5 star because I am very…
I would give a 5 star because I am very happy overall but gave a 4 star for the following reason. When ordering LG washtower with heat pump dryer I was told by the salesperson that I had to purchase the steam attachment for the washer because if I didn't the delivery service may not install the set for me. I advised I did not need it but he insisted and said that I could send back with delivery people for full refund. However, invoice said accessories are not refundable so I am stuck with this. I found the salesperson tactic was misleading and forced me to purchase something I don't need or want.
April 29, 2026
Unprompted review
Reply from Canadian Appliance Source - Toronto
Dear Sandi,
Thank you for sharing your feedback, both positive and constructive.
Our records indicate that your order was placed online through our website on April 28th without the involvement of a salesperson.
On April 30th, our team reached out to assist with a reselection, as a larger laundry unit was required.
To proceed with your return request, please email our team at Aftersales@canadianappliancesource.ca and include a photo of the steam kit.
Our team will then review your request.
Sincerely,
CAS
Good customer service
April 26, 2026
Very good experience.
Salesperson was very helpful in pointing out the appropriate models that would fit our needs without bells and whistles that we wouldn't use. Pricing was quite competitive with others. Installers were very professional and careful in their delivery (through a narrow set of spaces and stairs) and installation. Very smooth, on time, and tidy. Wold recommend to our family and friends.
April 23, 2026
Reply from Canadian Appliance Source - Toronto
Hi,
Thank you for your thoughtful review—we truly appreciate your business with CAS. We’re glad to hear our salesperson was able to guide you toward the right models that suited your needs without unnecessary features, and that you found our pricing competitive.
It’s also wonderful to know the delivery and installation team handled the tight spaces and stairs with care and professionalism, and that everything went smoothly, on time, and tidily.
Thank you again for choosing CAS and for your recommendation. We look forward to serving you again in the future, and we’d be grateful if you shared your experience with your family and friends!
CAS
Had a good selection of reasonably…
Had a good selection of reasonably priced refrigerators. The one I bought was an LG and was on sale at a great price that they had in stock. We bought it on a Saturday and had it delivered Monday morning with no hassle. Great store and met every promise made.
April 27, 2026
Reply from Canadian Appliance Source - Toronto
Hi Ed & Carolyn,
Thank you for your kind review—we truly appreciate your business with CAS. We’re glad to hear you found a good selection at a fair price and were able to take advantage of a great LG sale item that was in stock.
It’s great to know everything went smoothly from purchase on Saturday to prompt delivery on Monday morning, just as promised. We’re pleased your experience met expectations from start to finish.
Thank you again for choosing CAS—we look forward to serving you again in the future, and we’d be grateful if you shared your experience with your family and friends!
CAS
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