Very pleased with service to deliver and install replacement dishwasher. The Whirlpool dw works well and was available immediately. Delivery was on time and carefully put in kitchen. Installers were... See more
Company replied
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I phoned to confirm delivery time. Arwyn Bheekhoo was my customer service rep. Very easy to talk to and his advice in what to expect upon arrival was very informative. Thank you Arwyn.
This was one of the easiest purchases that I’ve ever made. It was very pleasant dealing with Michael. He explained all the costs, extended warranty and answered the questions I had. Delivery was ex... See more
Company replied
I did a fair bit of shopping around for a new Bosch dishwasher and while the prices were all similar, I went back to CAS because Jay was flat-out the most trustworthy of everyone I’d spoken with. He w... See more
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Company details
- #3 of 6 best companies in Appliance Store
About Canadian Appliance Source - Toronto
Written by the company
Canadian Appliance Source, founded in 2008, has developed into a forerunner of modern appliance retail. Our model is unique in that our focus has always been on providing our customers with the personalized, thoughtful help and advice of an appliance specialist. Whether online or in-store, CAS customers receive knowledgeable advice, expert service, and quality appliances at exceptional prices. Our goal is to leave each customer with the certainty they made the right choice buying from us.
Now with more than 40 locations, our mission has grown to be the largest national appliance retailer in Canada. However, we will be a coast-to-coast retailer with a difference: we will still offer each customer that same personalized advice and unique in-store experience. We will do this by maintaining the exemplary level of training each sales associate receives; we will do this by ensuring every member of the CAS team shares our values of respect, responsibility, and commitment to customer satisfaction. We will do this by empowering everyone in our company to provide our customers with the expertise they deserve. CAS has always stood apart from the competition, and as we grow, we will continue to do so. We now have the resources, the ability, and most importantly, the drive to be the best appliance retailer in Canada.
Although we have grown in size, we have never lost our focus on creating our unique, customer-centric, in-store experience. Each CAS store has a boutique feel, features streamlined, modern displays, and customers are serviced by personable, knowledgeable staff. We pay attention to the details to make the shopping experience as pleasant as possible.
We know that buying major household appliances can feel like a big commitment, and there’s often a lot of confusion or outdated information online regarding return terms and hidden fees with Canadian Appliance Source.
Based on our recent video update (you can reference the file named "Official Canadian Appliance Source Return Policy 60-Day Returns & ZERO Restocking Fees"), we want to clear the air and lay out our Return Policy as simply and directly as possible so you can shop with complete peace of mind.
The Core Return Terms for Unused Items
- 60-Day Full Refund Window: You have a full 60 days from purchase to initiate a return or exchange.
- $0 Restocking Fees: We do not charge any restocking fees on eligible returns. - Original Packaging Requirement: To qualify for this standard return, the product must be returned in its original packaging.How to Process a Return
- Keep Your Packaging (For Standard Returns): If you simply changed your mind, ensure the appliance remains in its original box/packaging.
- Initiate the Return: Reach out to our rCanadian Appliance Source Returns Portal - https://www.canadianappliance.ca/returns or customer Service within the 60-day window (or immediately if your item arrived damaged/defective, Do not plug in or use it) and we shall process your return accordingly.What If Your Product is Damaged or Defective?
We want to make sure that you are fully aware that if your product arrives damaged or is not working, the standard policy rules above do not apply to you.
If you receive a defective or damaged appliance, you are completely exempt from the standard return restrictions; you have 48 hours from the day of delivery to report any damage or any issue with your appliance on our dedicated online support for returns at https://www.canadianappliance.ca/returns
Contact info
65 Dufflaw Rd., Unit 5, M6A2W4, Toronto, ON, Canada
- 4167825900
4.4
Excellent
2K reviews
Asks customers to review
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The sales person was not impressive
The sales person was not impressive, as he was lacking in his knowledge about the product.
April 26, 2026
May use AI-assist with repliesRead more
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Amassing service overall.
Amassing product knowledge. Quick service. Availability of products. Punctual delivery.
April 26, 2026
Reply from Canadian Appliance Source - Toronto
Hi Maria,
Thank you for your thoughtful review! We’re thrilled to hear you appreciated our product knowledge, quick service, and reliable delivery. Providing a smooth and efficient experience is always our goal. We truly value your business and look forward to serving you again in the future. If you know any family or friends who could benefit from our services, we’d be grateful if you shared your experience with them!
CAS
Dishwasher return
Not having bought any appliances for over 13 years and being over 80 years old, I ordered a dishwasher from Canadian Appliance Source to replace the old one of the same brand. When the new one came, their installer opened the wrapping to measure it and it did not fit under the counter. This was when I found out that dishwashers come in different heights. I should have done some research before buying it. Company policy was to charge for opened returns. The charge for delivery and return of the dishwasher with opened wrapping was $705.83.
This was devastating for us. We were told by the sales representative to email our Customer Service team to express our dissatisfaction and request a refund for the installation and removal charges. After 4 emails outlining our problems, Asmaa & Treshna responded with questions to better understand our situation. They stepped up and issued us a full refund in-spite of company policy.
We are so grateful for their help. Their act of kindness has helped us deal with our emotional and financial stress.
In future, I will do research before making purchases of new appliances. I will also try to find that sales rep that knows the products and also assumes that I don’t. That sales rep would ask questions that I did not expect, because they are the experts and I am not.
Again… many thanks to Asmaa & Treshna for solving our problem.
Peter & Diane
April 8, 2026
Unprompted review
Excellent Customer Service
Great customer service from Arwyn Bheekho. Very helpful, knowledgeable and courteous. A great experience.
Thank you
April 29, 2026
Unprompted review
Reply from Canadian Appliance Source - Toronto
Hello OB
It was a pleasure serving you! We are thrilled to hear that you had such a great experience with our team and found our staff to be so helpful and professional.
We look forward to seeing you at the store again soon.
Warmly,
CAS
Reply from Canadian Appliance Source - Toronto
Hello P. Whelan
It is fantastic to hear that both our sales and delivery teams provided such excellent service for your home.
We look forward to seeing you at the store soon.
Warmly,
CAS
Helpful and knowledgeable staff and…
Helpful and knowledgeable staff and reliable delivery service.
April 22, 2026
Reply from Canadian Appliance Source - Toronto
Hello Helen
We are pleased to hear that you found our staff knowledgeable and our delivery services reliable. We value your business!
We look forward to assisting you again in the future.
Sincerely,
CAS
Great Service & affordable!
Helpful, experienced & friendly service.
From first visit to delivery, smooth service all around.
Affordable.
April 12, 2026
Reply from Canadian Appliance Source - Toronto
Hello Susie
It is wonderful to hear that you found our service affordable and our team experienced from your first visit right through to delivery.
We look forward to assisting you again in the future.
Best regards,
CAS
Mike Cole our sales person was…
Mike Cole our sales person was professional, informative and answered all our questions. Great price and great service. Delivery was on time and workers were careful, courteous and pleasant
April 9, 2026
Reply from Canadian Appliance Source - Toronto
Hi Anna,
Thank you for your kind feedback! We’re very happy to hear that Mike Cole provided professional and informative service and took the time to answer all your questions. It’s also great to know you were pleased with the price, and that the delivery team was punctual, careful, and courteous.
We truly appreciate your business and support, and we look forward to serving you again in the future. If you have family or friends in need of appliances, we’d be grateful for your recommendation!
CAS
An experience of trust
My sweetheart and I bought a set of washer and dryer online at CAS. It was my first experience buying expensive accessories without actually seeing them but the CAS salesperson made the whole experience a pleasant one. The delivery took place the next day and again it went on without a hitch. I wish however that I had received after the sale more information about the extended warranty that we bought as part of the initial purchase.
April 1, 2026
Reply from Canadian Appliance Source - Toronto
Hi Jean-Claude,
Thank you for sharing your experience and for choosing CAS—we truly appreciate your business! We're glad to hear your first online purchase of appliances went smoothly and that our salesperson helped make the process comfortable and reassuring for you.
It’s also great to know the next-day delivery went off without a hitch. We do appreciate your feedback regarding the extended warranty information after purchase, as that helps us improve how we communicate details going forward.
We look forward to serving you again in the future. If friends or family are in need of appliances, we’d be grateful if you shared your experience with CAS.
Thanks again for your support!
CAS
Happy customer
I did a little research and then called CAS to order the LG front loading washing machine. I called at 7:30 on a Sunday evening (they close at 8) and the washing machine was installed by 8:30 the following morning. Can’t ask for better timing than that. It’s our second purchase from them with the first being a Samsung microwave to replace a much older one with a broken handle (new one has handle built in) CAS is our go to for any appliances we need replaced.
April 7, 2026
Reply from Canadian Appliance Source - Toronto
Hi Karyn,
Thank you for sharing your experience and for choosing CAS again—we truly appreciate your continued business! We're glad to hear everything went so smoothly with your LG washing machine purchase, especially with such a quick turnaround from order to installation.
It’s also great to know your earlier Samsung microwave purchase went well, too, and that we’ve become your go-to for appliance needs. We look forward to serving you again in the future. If friends or family are in need of appliances, we’d be grateful if you shared your experience with CAS.
Thanks again for your support!
CAS
The representative was knowledgeable…
The representative was knowledgeable with regards to the product and listened to what my needs were. He then introduced me to a couple of choiices based on my needs and i was anle to decide on the product that would suit me. Thanks for the professionalism and customer care.
April 8, 2026
Reply from Canadian Appliance Source - Toronto
Hi Lystra,
Thank you for your kind feedback and for choosing CAS—we truly appreciate your business. We're glad to hear our representative was able to understand your needs, provide knowledgeable guidance, and help you find the right product options with confidence.
We’re also happy that the experience reflected the professionalism and customer care we aim to deliver. We look forward to serving you again in the future, and we’d be grateful if you kept CAS in mind for your family and friends as well.
Thanks again for your support!
CAS
Watch out
Watch out. Yes the prices are competitive but once you purchase everyone disappears. It took me 3 weeks to finally get my washer delivered and the company offered me $65 in compensation. I was lied to by staff members telling me only the original salesperson could change an order, that there were no supervisors in the company and that my delivery charge had been returned to me when delivery was free. It’s a dishonest company who has no clue about service.
March 30, 2026
Unprompted review
Reply from Canadian Appliance Source - Toronto
Dear Jim,
Thank you for taking the time to share your feedback. We’re very sorry to hear about your experience.
We understand how frustrating this must have been, especially with the delays, conflicting information and difficulty getting your order adjusted. This is not the level of service we aim to provide, and we sincerely apologize for the inconvenience caused.
We do see that your order was updated and that compensation equivalent to the delivery charge of 64.95+tax. However, we regret that the overall process took longer than expected and caused frustration.
Your feedback will be shared internally to help improve communication and service moving forward.
Sincerely,
CAS
Khaldoon was very helpful in making…
Khaldoon was very helpful in making sure I got the right appliances for the project
April 2, 2026
Reply from Canadian Appliance Source - Toronto
Hello Tobey
It was a privilege to help you select the perfect units for your latest project. We appreciate you trusting us with your business. We look forward to seeing you back at the showroom for your future builds!
Warmly,
CAS
From sales floor to my kitchen.
From sales floor to my kitchen.
Great customer service from the whole team.
Will definitely recommend!
Thx.
March 28, 2026
Reply from Canadian Appliance Source - Toronto
Hi Renato,
Thank you for the great review! We're so glad to hear you had a positive experience from the sales floor all the way to your kitchen—our whole team will appreciate the kind words.
We truly appreciate your support and recommendation. Thank you for choosing CAS—we look forward to serving you again in the future, and we’d be grateful if you shared your experience with your family and friends as well!
CAS
Very Positive Experience
The service when visiting Canadian Appliance was excellent. I already had a brand in mind, after doing research on the web, and Khaldoon was very knowledgeable about the product. It was just a matter of choosing what I needed in a refrigerator and the whole process--from looking and talking took under an hour! The delivery service arranged by CA was great as well and I had a working frig in a matter of days! Very happy with the whole process!
April 3, 2026
Reply from Canadian Appliance Source - Toronto
Hello Tia,
We truly appreciate your business and are delighted that Khaldoon helped make your selection process so seamless. It’s wonderful to know your new refrigerator was up and running in just a few days. We look forward to seeing you at the store again soon!
Best regards,
CAS
Excellent …
Delivery was excellent and the fridge was perfect and customer service was great. I would definitely buy more products from here
April 1, 2026
Reply from Canadian Appliance Source - Toronto
Hi Paul,
We're happy to hear that you had a great experience with our delivery and customer service, and that you love your new fridge! We appreciate your business.
CAS
Harlem helped us to choose our fridge…
Harlem helped us to choose our fridge and stove , very knowledgeable and friendly 👍👍👍
March 27, 2026
Reply from Canadian Appliance Source - Toronto
Hi Antonio,
Thank you for sharing your experience! We’re delighted to hear that Harlem was able to help you choose the perfect fridge and stove with knowledgeable and friendly service—he’ll be so happy to hear your kind words.
We truly appreciate your business and thank you for choosing CAS. We look forward to helping you again in the future, and we’d love for you to recommend us to your family and friends!
CAS
Great delivery experience!
The delivery was 1 hour early. The 2 delivery persons were super effecient and friendly. Great experience!
March 28, 2026
Reply from Canadian Appliance Source - Toronto
Hi Dr. Walter,
We're so glad the delivery team was efficient and friendly, making it a great experience, even arriving an hour early! Thanks for your feedback.
CAS
Delivery is terrible
Delivery is terrible. I ordered once and the delivery was 7 hours late I had to cancle several of my business appointments waiting for nothing. So the 2nd time I ordered i rented a truck and did pick up and delivery myself. The products are good products if you had good delivery would be an excellent store.
March 17, 2026
Reply from Canadian Appliance Source - Toronto
Dear Customer,
Thank you for taking the time to share your feedback. We’re very sorry to hear about your experience with delivery and the inconvenience it caused.
We understand how frustrating this must have been. While delays can occasionally occur, we sincerely apologize that this impacted your experience.
We will share your feedback with our team to help improve our delivery service moving forward.
Sincerely,
CAS
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