Even though our chosen refrigerator model was not in stock, the agent,Mr.Najeem Ebrahimi, found the substitute and was able to speed up delivery by one day.The delivery, including the timing was well... See more
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Very pleased with service to deliver and install replacement dishwasher. The Whirlpool dw works well and was available immediately. Delivery was on time and carefully put in kitchen. Installers were... See more
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I phoned to confirm delivery time. Arwyn Bheekhoo was my customer service rep. Very easy to talk to and his advice in what to expect upon arrival was very informative. Thank you Arwyn.
This was one of the easiest purchases that I’ve ever made. It was very pleasant dealing with Michael. He explained all the costs, extended warranty and answered the questions I had. Delivery was ex... See more
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Company details
- #3 of 6 best companies in Appliance Store
About Canadian Appliance Source - Toronto
Written by the company
Canadian Appliance Source, founded in 2008, has developed into a forerunner of modern appliance retail. Our model is unique in that our focus has always been on providing our customers with the personalized, thoughtful help and advice of an appliance specialist. Whether online or in-store, CAS customers receive knowledgeable advice, expert service, and quality appliances at exceptional prices. Our goal is to leave each customer with the certainty they made the right choice buying from us.
Now with more than 40 locations, our mission has grown to be the largest national appliance retailer in Canada. However, we will be a coast-to-coast retailer with a difference: we will still offer each customer that same personalized advice and unique in-store experience. We will do this by maintaining the exemplary level of training each sales associate receives; we will do this by ensuring every member of the CAS team shares our values of respect, responsibility, and commitment to customer satisfaction. We will do this by empowering everyone in our company to provide our customers with the expertise they deserve. CAS has always stood apart from the competition, and as we grow, we will continue to do so. We now have the resources, the ability, and most importantly, the drive to be the best appliance retailer in Canada.
Although we have grown in size, we have never lost our focus on creating our unique, customer-centric, in-store experience. Each CAS store has a boutique feel, features streamlined, modern displays, and customers are serviced by personable, knowledgeable staff. We pay attention to the details to make the shopping experience as pleasant as possible.
We know that buying major household appliances can feel like a big commitment, and there’s often a lot of confusion or outdated information online regarding return terms and hidden fees with Canadian Appliance Source.
Based on our recent video update (you can reference the file named "Official Canadian Appliance Source Return Policy 60-Day Returns & ZERO Restocking Fees"), we want to clear the air and lay out our Return Policy as simply and directly as possible so you can shop with complete peace of mind.
The Core Return Terms for Unused Items
- 60-Day Full Refund Window: You have a full 60 days from purchase to initiate a return or exchange.
- $0 Restocking Fees: We do not charge any restocking fees on eligible returns. - Original Packaging Requirement: To qualify for this standard return, the product must be returned in its original packaging.How to Process a Return
- Keep Your Packaging (For Standard Returns): If you simply changed your mind, ensure the appliance remains in its original box/packaging.
- Initiate the Return: Reach out to our rCanadian Appliance Source Returns Portal - https://www.canadianappliance.ca/returns or customer Service within the 60-day window (or immediately if your item arrived damaged/defective, Do not plug in or use it) and we shall process your return accordingly.What If Your Product is Damaged or Defective?
We want to make sure that you are fully aware that if your product arrives damaged or is not working, the standard policy rules above do not apply to you.
If you receive a defective or damaged appliance, you are completely exempt from the standard return restrictions; you have 48 hours from the day of delivery to report any damage or any issue with your appliance on our dedicated online support for returns at https://www.canadianappliance.ca/returns
Contact info
65 Dufflaw Rd., Unit 5, M6A2W4, Toronto, ON, Canada
- 4167825900
4.5
Excellent
2K reviews
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Delivery is terrible
Delivery is terrible. I ordered once and the delivery was 7 hours late I had to cancle several of my business appointments waiting for nothing. So the 2nd time I ordered i rented a truck and did pick up and delivery myself. The products are good products if you had good delivery would be an excellent store.
March 17, 2026
Reply from Canadian Appliance Source - Toronto
Dear Customer,
Thank you for taking the time to share your feedback. We’re very sorry to hear about your experience with delivery and the inconvenience it caused.
We understand how frustrating this must have been. While delays can occasionally occur, we sincerely apologize that this impacted your experience.
We will share your feedback with our team to help improve our delivery service moving forward.
Sincerely,
CAS
Speedy attention to my request
March 17, 2026
Reply from Canadian Appliance Source - Toronto
Hi Hudson,
We're happy to hear that we provided prompt assistance. Thank you for your feedback; we appreciate it greatly.
CAS
The salesperson was honest
The salesperson was honest, knowledgeable and pointed us to the machine/s he thought were right for us, and why. Given our age and comfort with new technology, he recommended appliances with less fancy gizmos and more easy access.
Delivery was quick and efficient.
March 24, 2026
Reply from Canadian Appliance Source - Toronto
Hi Daniel,
Thank you for taking the time to share your experience! We’re so pleased to hear that our team provided honest, knowledgeable guidance and helped you find appliances that truly suited your needs and comfort level. Making sure every customer feels confident in their choice is very important to us.
We’re also glad the delivery process was quick and efficient—that’s exactly the kind of seamless experience we aim to provide from start to finish.
We sincerely appreciate your business and thank you for choosing CAS. We look forward to serving you again in the future, and we’d be grateful if you shared your experience with family and friends!
CAS
Great Service & Price
Mayank was very kind, patient and helpful. He found us some great appliances at a great price. We would definitely recommend him, and our experience at Canadian Appliance Source.
March 15, 2026
Reply from Canadian Appliance Source - Toronto
Hi Jen & Adrian,
Thank you for your wonderful review! We’re thrilled to hear that Mayank was kind, patient, and helpful, and that he helped you find great appliances at a great price.
We truly appreciate your business and your recommendation. CAS looks forward to serving you again in the future—please don’t hesitate to share your experience with family and friends!
CAS
Reply from Canadian Appliance Source - Toronto
Hello Sandy,
We’re thrilled that the delivery was quick and the service met your expectations. It’s always a pleasure to make things easy and efficient for our customers.
Can’t wait to serve you again soon!
Warm regards,
CAS
Reply from Canadian Appliance Source - Toronto
Hello Domenic,
We’re glad you found our team helpful and enjoyable to work with. It was a pleasure assisting you, and we look forward to working with you again or seeing you back in the store.
Best wishes,
CAS
I had a great experience with Harleen
I had a great experience with Harleen . The delivery was simple. The removal of all debris was great. Have been a longtime client of CAS and will continue to be.
Thanks.
March 18, 2026
Reply from Canadian Appliance Source - Toronto
Hello Anna,
It’s wonderful to hear that Harleen and our delivery team made everything easy and thorough for you! We truly appreciate your loyalty and look forward to serving you for years to come.
Warmly,
CAS
Bought washer dryer
Bought washer dryer. When they installed told us vent pipe would not work and they left. I arranged to change vent and called back to schedule in stall and they told me it’s past 72 hours sorry good bye.
I will say good bye and never shop there again and tell everyone my experience. Awful.
I ended up having to hire someone to do it. Cost me another $250. I bought specifically at CA because it was included.
The reply I got back was so sorry you re frustrated. Made it worse! Seriously what has happened to service
March 9, 2026
Reply from Canadian Appliance Source - Toronto
Dear Lu Rosati,
Thank you for taking the time to share your feedback. We’re very sorry to hear about your experience and the frustration you encountered with the installation process.
We understand how disappointing this must have been, especially after making arrangements to correct the venting issue. We sincerely apologize that the 72-hour policy and installation requirements were not clearly explained at the time of sale.
We appreciate your feedback and will share it with our team to help improve communication moving forward. We regret the inconvenience this has caused.
Sincerely,
CAS
knowledgable, responsive and transparent
The sales representative was very helpful. No confusion, knowledgable, responsive and transparent offering the best option for customers.
It was a pleasure dealing with Mayank Gupta
March 14, 2026
Reply from Canadian Appliance Source - Toronto
Hi Eugene,
Thank you so much for your kind feedback! We’re thrilled to hear that Mayank Gupta was helpful, knowledgeable, responsive, and transparent, providing the best options for your needs. It’s wonderful to know your experience was such a pleasure.
We truly appreciate your business with CAS and look forward to assisting you again in the future. Please feel free to share your experience with family and friends—we’d be happy to help them as well!
CAS
Jay is a very knowledgeable and…
Jay is a very knowledgeable and professional sales advisor, who we have used successfully in our appliance needs in the past and just last week when we bought a frost free freezer.
We really like the store, the always available products and the efficient delivery team.
March 15, 2026
Reply from Canadian Appliance Source - Toronto
Hi Anthony,
Thank you so much for your wonderful feedback! We’re thrilled to hear that Jay continues to provide knowledgeable and professional support for all your appliance needs, including your recent frost-free freezer purchase. It’s great to know you appreciate our product availability and our efficient delivery team as well.
We truly appreciate your ongoing business with CAS and look forward to serving you again in the future. Please feel free to recommend us to your family and friends—we’d be happy to help them as well!
CAS
Great purchasing experience.
The key to purchasing a large item, such as an appliance, is trusting the information that that the salesperson is telling you. They can't know all the details of every item, so looking up extra information is a good thing. Saying they know 'everything' is not. Khaldoon Al-Warhani read and then told me about minor yet important functions to compare brands, ones I didn't even know were relevant. I'm very happy with the stove top we chose. I cook a lot and this item fulfills my needs.
March 5, 2026
Reply from Canadian Appliance Source - Toronto
Hi Judy,
Thank you so much for your thoughtful feedback! We’re thrilled to hear that Khaldoon Al-Warhani took the time to research and provide accurate, helpful information on the stove top, highlighting important details that made your decision easier. It’s wonderful to know your new stove top perfectly meets your cooking needs.
We truly appreciate your business with CAS and look forward to assisting you again in the future. Please feel free to recommend us to your family and friends—we’d be happy to help them as well!
CAS
Great experience
March 14, 2026
Reply from Canadian Appliance Source - Toronto
Hi Tatyana,
Thank you for your feedback! We’re glad to hear you had a great experience with CAS.
We truly appreciate your business and look forward to assisting you again in the future. Please feel free to recommend us to your family and friends—we’d be happy to help them as well!
CAS
Precision in language
Precision in language. You should be precise in your disclosure to clients that you will remove an already disconnected appliance, but the installation service will charge additional $'s for the haul away of old appliances (in this case a range). I didn't have this issue with a dishwasher I recently purchased so was unpleasantly surprised by this. Not cool.
March 6, 2026
Salesman was helpful and polite.
Salesman was helpful and polite.
Delivery was as promised. Delivery man was polite and on time.
March 13, 2026
Reply from Canadian Appliance Source - Toronto
Hello Adam
I’m glad to hear everything went smoothly from start to finish and that both the in-store support and delivery experience were handled with care and professionalism. It makes a difference when every step feels reliable and respectful.
We look forward to helping you again or welcoming you back soon.
Cheers,
CAS
The ordering by phone was efficient and…
The ordering by phone was efficient and helpful. Mike was wonderful and helpful.
Flawless experience.
Delivery was also wonderful, the men called to notify the ETA, they came in placed the DW and took the old one away without a hitch.
Thank you I will be purchasing through Canadian Appliance in the future!
March 5, 2026
Reply from Canadian Appliance Source - Toronto
Hi Dolores,
Thank you for your fantastic review! We’re thrilled to hear that Mike provided wonderful and helpful service, making your phone order efficient and easy. It’s great to know that the delivery went smoothly, with our team notifying you, installing the dishwasher, and removing the old one without any issues.
We sincerely appreciate your business with CAS and look forward to assisting you with future appliance purchases. Please feel free to recommend CAS to your family and friends!
CAS
Reply from Canadian Appliance Source - Toronto
Hi Mike,
Thank you for your review! We’re glad to hear that Mayank made your experience with CAS easy and enjoyable.
We sincerely appreciate your business and look forward to serving you again in the future. Please feel free to share your positive experience with family and friends!
CAS
The delivery guys were excellent
The delivery guys were excellent. The rest of the organization is only interested in the sale and nothing else. Customer Service system can’t connect with delivery service to give any approximation at anytime. Not a good system if you live in a condo trying to reserve an elevator. I will never buy from here again based on customer service after the purchase is made. They don’t care after you pay.
March 10, 2026
Reply from Canadian Appliance Source - Toronto
Hi Angie,
Thank you for your review! We’re glad to hear that Mike Cole provided knowledgeable assistance during your visit to CAS.
We sincerely appreciate your business and look forward to serving you again in the future. Please feel free to recommend CAS to your family and friends!
CAS
No complaints about sales person
No complaints about sales person, however despite I have requested delivery only during an afternoon, the evening (7pm) before I was given a delivery date for the morning of the following day. So no time to set things right. The agent responding (after about 30 minutes) to my telcon could only cancel and rebook. Delivery is scheduled extremely inflexible - no space at all (!) for preferences from the buyer. I will no more buy anything at this store.
March 8, 2026
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